Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sad to say the flowers did not arrive on my friend's BIRTHDAY. I contacted you on "chat line" and the only information you could offer was "would you like me to cancel your order." NOT GOOD ENOUGH!!”

Helpful Report

Posted 2 years ago

Hi Rose, I'm sorry you are disappointed with the two day delivery window. Thank you for taking the time to leave a review. Candice

Posted 2 years ago

“I sent an email to say how disappointed I am with the flowers that were sent to my daughter in law. I saw them just a few days after and the roses looked very sad.”

Helpful Report

Posted 2 years ago

Hi there Pauline, really sorry to hear this. I'm pleased we were able to help put this right for you. Best wishes, Candice

Posted 2 years ago

“They could have looked really lovely and had a great smell. My feedback would that the roses were in bud but already papery. They just dried as they were despite food and water. Disappointed. We will go with Bloom and Wild next time”

Helpful Report

Posted 2 years ago

Hi Anna, thank you for taking my phone call today. I have sent you a separate email to resolve this. Kind Regards Anita

Posted 2 years ago

“Flowers nearly dead on arrival. Full refund given but not really the point.”

Helpful Report

Posted 2 years ago

Hi Jonathan, Sorry for the issues experienced with your recent order. Thank you for your feedback. Regards Sue

Posted 2 years ago

“Delivery took 3 days instead of being delivered the next day. On arrival the box was a bit battered and blooms quite tired. A soak in water perked them up thankfully.”

Helpful Report

Posted 2 years ago

Hello Ros. I am sorry to hear about this. This isn't the expectations we like to set ourselves and our customers, when delivering our products. I have sent you an e-mail, in connection to your order. Many thanks, Andre.

Posted 2 years ago

“Website easy to use, but wouldn't get letterbox flowers again, when they arrived they were very droopy and didn't look great, in fact they looked pathetic, took a while for them to try and recover also I was expecting more than 3 chocolates a bit disappointed especially for a Mother's Day present.”

Helpful Report

Posted 2 years ago

Hi Rosalind, I'm so sorry you've had issues regarding this order, especially for such a special occasion. I have E-mailed you regarding the points you have raised in this review with hopes of getting this resolved.

Posted 2 years ago

“Unfortunately my Mum reported that the flowers were in desperate need of water on delivery”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your feedback. Our flowers are delivered in a box and will need watering as soon as they arrive. If they don't perk up. Please let us know and we can address this. Regards Sue

Posted 2 years ago

“Order arrived late Sunday evening with flowers squished and looking very depressed.”

Helpful Report

Posted 2 years ago

Hi Sebastian, I'm so sorry to hear that your flowers were not beautiful. I have sent you an email to address the issue. Best Wishes, Alan

Posted 2 years ago

“Flowers arrived the day after booked and in a limp condition. Not very fresh. This is the first time since I've been using your service I have given a poor review. Also, I thought I ordered a smal box of chocolates not a bar of chocolate. Was not very impressed on this occasion. It was a Birthday present and feel let down by the service and chocolate.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear about the experience you've had. I have sent you an email in response to this. Best wishes, Liam.

Posted 2 years ago

“The flowers were for Valentines on the Tuesday they arrived Wednesday, I ordered them on the Sunday Not very good”

Helpful Report

Posted 2 years ago

Hi there Peter, really sorry to hear you were disappointed with delivery. I can confirm I have sent an email addressing this. Many thanks, Candice

Posted 2 years ago

“Flowers were dead and not bloomed”

Helpful Report

Posted 2 years ago

This is disappointing to hear, I have sent you an email addressing the issues you have raised in your review. Kind regards

Posted 2 years ago

“Very disappointing roses arrived on time but buds were drooping on the stems. No moisture in packing”

Helpful Report

Posted 2 years ago

Hi Ian, So sorry to hear of the issues with your recent delivery. I have sent you an email to address this. Regards Sue

Posted 2 years ago

“Roses came delivered damaged/ruined.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback, please contact us with your order number so that we can look into this for you. Best regards Michelle

Posted 2 years ago

“Disappointed they did not arrive on the correct day. They weren't delivered until about 3.30pm the next day.”

Helpful Report

Posted 2 years ago

Hello. If you would like us to look into this further for you. Please contact us at Hello@flyingflowers.co.uk. Kind Regards, Sue

Posted 2 years ago

“Delivered in a box not as a display as I expected.”

Helpful Report

Posted 2 years ago

Dear Customer I am sorry to hear you are disappointed, I've sent you a email to discuss your concerns further. regards Katy Customer Care Advisor

Posted 2 years ago

“Have used Flying Flowers many times before and never been disappointed but this time was a real let down! Packaging was damaged, a number of the flowers were snapped off and the rest were extremely dry although they did show some sign of recovery after 24 hours in water! Maybe it was because I got a vase this time so the box was bigger but it was very battered! Will think twice before using again”

Helpful Report

Posted 2 years ago

Hello Robert, I'm very sorry to hear the flowers were damaged in transit. I've sent you an email in response to your review. Kind regards, Linda

Posted 2 years ago

“Ordered flowers and an hour later asked to change the delivery address and was told it wasn’t possible. Rather disappointing.”

Helpful Report

Posted 2 years ago

Hi Clare, I'm sorry we were unable to amend your order. Kind regards, Liam.

Posted 2 years ago

“Good flowers but delivery two days late”

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Posted 2 years ago

Hi Chris, I have sent you an email regarding this. Thanks for taking the time to leave your review. Regards Stacey

Posted 2 years ago

“I ordered 4 bunches of flowers to four Ladies for delivery on December 22nd. What arrived were 2 bunches to 3 Ladies, and none to another Lady! Consequently I had to sort it out myself, on my 90th Birthday! You were always efficient in the past, what a shame it was such a shambles this time! What a good job the Flowers were lovely.”

Helpful Report

Posted 2 years ago

Dear Antony. I am sorry to hear this.Thank you for taking my call today . I am pleased I was able to resolve this matter for you. Kind regards Pippa

Posted 2 years ago

“Flowers were way past their sell by date, however this was dealt with very efficiently and a refund was processed immediately. I have used flying flowers before and not had this issue.”

Helpful Report

Posted 2 years ago

Dear Debbie, thank you for taking the tome to leave us a review. This is so disappointing to hear. I can see my colleague has now resolved this issue for you. Kind regards Deborah.

Posted 2 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews