Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers are not a high quality - half appear dead/droopy. Would have been very very unhappy if I paid full price, but don’t even think they were worth the discounted amount”

Helpful Report

Posted 2 years ago

Dear Clare, I am so sorry to hear this. If you would like me to look into this further please email us at hello@flyingflowers.co.uk with a brief description and your order numbers. Thanks Deborah.

Posted 2 years ago

“I've used Flying Flowers many times happily and without incident but after sending a bouquet to my cousin last week was very disappointed when she told me they'd arrived half-dead. She did as advised and placed them in water and trimmed the stems but they only rallied a little. I sent a message to Flying Flowers a few days ago but they haven't bothered to answer me. I'll think twice before I order from them again.”

Helpful Report

Posted 2 years ago

Dear Alyson, thank you for your review. I'm so sorry to hear about this. I have sent you a private email about this matter by way of an apology and really hope we can make it up to you in the future. Kind regards, Brian

Posted 2 years ago

“Website status was out of date. Flowers went out for delivery at 8:00am on a Monday but were not delivered until 1:00pm on a Tuesday.”

Helpful Report

Posted 2 years ago

HI Gary and thank you for posting your review. I have sent you a separate email to discuss this issue. Kind Regards Anita

Posted 2 years ago

“Flowers were delivered in a poor state and second bunch was a little better but again roses very poor I have put on first bunch then second bunch photo of these They were for anniversary for my daughter”

Helpful Report

Posted 2 years ago

Hi Sylvia, I am so sorry your flowers were not up to our usual high standards. I have checked your order and I am pleased to note that we have resolved your complaint for you. Best Wishes, Alan.

Posted 2 years ago

“Disappointed they did not arrive on the day requested. Main point is that some of the flowers were mouldy - just one type. The rest were fine and look nice. My daughter sent the attached photos. Not your usual standard!”

Helpful Report

Posted 2 years ago

Hello, thank you for your recent review. I'm very sorry to hear that your gift didn't arrive in a perfect condition. I have looked into this and sent you another email. Best wishes, Dawid

Posted 2 years ago

“Ordered 15 October for delivery 22 October. Received email confirming our for delivery only to find out that they are not being delivered until 27 October. 5 days after my daughter's birthday. Following complaint got my money refunded. Not impressed”

Helpful Report

Posted 2 years ago

Hi, I am really sorry to hear about this. It is not the level of service we aim to provide at all. I am pleased our care team were able to help. Best wishes Stacey

Posted 2 years ago

“Didn’t deliver when I requested was my best friend 70th birthday very disappointed”

Helpful Report

Posted 2 years ago

Hi there Jennifer, I'm sorry you were disappointed. Thank you for your feedback. Best wishes, Candice

Posted 2 years ago

“The delivery came on the right day but because the courier left it OUTSIDE my elderly mother's porch (and didn't bother ringing the bell), she did not discover it until very late in the evening when a relative popped round and saw it. Had that not happened, my mum would not have received them on her birthday. Needless to say, they weren't looking their best when opened.”

Helpful Report

Posted 2 years ago

This is very disappointing to hear. I can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 2 years ago

“Ordered three bouquets The roses in two of them were very droopy and haven’t recovered The Altromeria bouquet was splendid They were gifts so have no photographs”

Helpful Report

Posted 2 years ago

Hi Evelyn, I am really sorry to hear this. I have now sent an e mail in response to this. Kind Regards Julia

Posted 2 years ago

“Flowers were dying Chat line was not working!!! Phone line would ring once and then stop!! Phone-in would then say it's an incorrect number Just terrible after sales service”

Helpful Report

Posted 2 years ago

Hi There, I am really sorry that you have been disappointed with your flowers and the after care services. So that we can investigate further please contact us at https://www.flyingflowers.co.uk/page/contact-us providing your order number, billing address and recipient details. Kind regards Rob.

Posted 2 years ago

“I wasn’t happy with the delivery of my flowers. The flowers were lovely but they were not delivered until 7-45 in the evening. That was not good as she went out in the evening and they were left in the porch. Yours sincerely. J calver.”

Helpful Report

Posted 2 years ago

Hi Jean, this is very disappointing. I have sent you an email in regards to this. Thanks for leaving your review. Sophie

Posted 2 years ago

“Very disappointing not like the promotion”

Helpful Report

Posted 2 years ago

Hi Enid, this is really disappointing to hear. If you would like us to look into this for you, please contact us at https://www.flyingflowers.co.uk/page/contact-us quoting your order number. Kind regards, Liam.

Posted 2 years ago

“Flowers left on doorstep instead of through letter box. Office closed that day and by next morning had sadly vanished. Consequently not received.”

Helpful Report

Posted 2 years ago

Hi Margaret, I am sorry for the experience you have had. Thank you for taking my call today. Best wishes, Julie

Posted 2 years ago

“Not as good as usual which was a disappointment as they were for my wife's birthday. There was supposed to be 3 Orange Germini but there wasn't any and also the 3 Orange Roses dropped from the start.”

Helpful Report

Posted 2 years ago

Hi Alan, thank you for your feedback. I'm sorry the bouquet didn't meet your expectations. I can see that you have been in touch with our Care team and this has been resolved for you, regards Marie

Posted 2 years ago

“I order some letterbox flowers and what were delivered were completely different flowers than what had ordered I was not a happy customer, however on the positive, my complaint was dealt with swiftly”

Helpful Report

Posted 2 years ago

Good morning, so sorry your flowers were not the ones ordered. I'm glad we were able to help put this right for you. Thank you for your feedback. Best wishes, Candice

Posted 2 years ago

“Arrived on time, unpacked and the flowers looked very floppy. Although the leaflet said a pouch was attached, there wasn't. After a day 20% were thrown away, the remaining survivors are OK after 5 days. Disappointed.”

Helpful Report

Posted 2 years ago

Hi John, So sorry to hear of your disappointment with the flowers on this occasion. I have sent you an email to address this. Thank you for your feedback. Regards Sue

Posted 2 years ago

“Lots of flower to choose from in different sizes. Reasonably priced and quick delivery. The only down side is the flowers didn't last long. The recipient of the flowers said that they were droopy on delivery and petals started to drop of after a couple of days. Although reasonably priced it still cost over £20 for flowers that only lasted a few days.”

Helpful Report

Posted 2 years ago

Hi Amy, this is really disappointing to hear. I have sent you an email in response to this. Kind regards, Liam.

Posted 2 years ago

“Disappointing bouquet for the price - very small - similar bunch in supermarket would cost £10-12. This was nearly £30 - large excess just for the convenience of delivery”

Helpful Report

Posted 2 years ago

Hi there, I am really sorry to hear this. I can confirm I have sent you an email. Many thanks, Amy

Posted 2 years ago

“Sadly for first time, flowers were damaged on arrival, several stocks broken stems, iris brown discoloured and never opened”

Helpful Report

Posted 2 years ago

Dear Lynn, I am so sorry to hear this. I can see this issue has now been resolved with you directly. Kind regards Deborah.

Posted 2 years ago

“Smaller than I expected.”

Helpful Report

Posted 2 years ago

Hi, I am very sorry to hear this. I can confirm that an email has been sent to you to address this issue. Many thanks, Alan

Posted 2 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews