Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for Valentine's Day didn't come unti next day total waste of time.”

Helpful Report

Posted 3 years ago

Hi Ian, Sorry to hear this, please read our information in the free delivery section of our website, it is advised that the order is delivered with Royal Mail, and on rare occasions the delivery will arrive the next day. With kind regards Michelle

Posted 3 years ago

“Previously had good bouquets with you but this time very disappointing. The yellow tulips failed within 2 days , never even opened the stems collapsed and the leaves turned black and “gooey”.the other flowers were of similar poor quality and didn’t last a week.not had this happen before so am at a loss as to why this bouquet was such poor quality .”

Helpful Report

Posted 3 years ago

Hello Anne, I'm very sorry the bouquet wasn't up to our usual standard. I have sent you an email regarding this issue. Best wishes, Linda

Posted 3 years ago

“I was shopping through a number of companies and came to you for the 'Worth', but it appears I would have been better off getting fewer flowers for the same price as the flowers that came (roses) were rather small, unlike your competitors, (the competitors site showed the type of rose) I couldn't see that with this site. It's something to improve - but the site itself was easy to navigate, just underwhelmed with the smaller roses.”

Helpful Report

Posted 3 years ago

It is disappointing to hear you were underwhelmed with the roses received by your recipient. I have sent you an email regarding this issue. Best wishes, Valerie

Posted 3 years ago

“I’ve not seen the flowers as they were delivered to a friend. They were out for delivery at the correct time but delivered a day late which meant they missed her birthday and would have been without water for an additional 24 hours reducing their life.”

Helpful Report

Posted 3 years ago

Hi Katharine, Thank you for your review regarding delivery of your recent flowers. As advised on our website, our postal deliveries have a 95% chance of arriving on the date requested or a small chance of being delivered the next working day. There is an option of choosing a courier delivery which is guaranteed on the day chosen and costs an extra £3.99. Thank you once again for taking the time to give your feedback. Regards Sue

Posted 3 years ago

“The reason that I have given this mark is that I made a mistake with the house number. When I rang two or three days before delivery to report this I was told that it would be corrected. I was not advised that it was too late to change this However I also alerted the recipient, and sure enough, they had to retrieve the parcel. I thought I had given enough notice for the address to be updated although I freely admit that the error was mine on the orignal order”

Helpful Report

Posted 3 years ago

Dear Customer, So sorry for the experience you have had on this occasion. This is not the service we aim to provide and apologise for the inconvenience this caused to the recipient. Thank you for taking the time to leave your review, your comments will be passed to our quality assurance team. Regards Sue

Posted 3 years ago

“I was disappointed to hear that of the three small potted plants making up my order, one had fallen out of its pot, looked poorly and the recipient had to re-pot it to get it to survive! Previously I have been very happy with Flying Flowers gifts I have sent and would readily have recommended them.”

Helpful Report

Posted 3 years ago

Hi Pauline, I'm sorry to hear this. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“I have tried to confirm an order and have received no reply from message - not working, phone - not taking messages and email.”

Helpful Report

Posted 3 years ago

Hi Keith, Unfortunately we are unable to track our postal delivered items. Our postal deliveries have a 90% chance of arriving on the date requested or a small chance of being delivered the next working day. To confirm delivery, I recommend you contact your recipient after allowing the royal mail delivery window. Thank you for your review. Regards Sue

Posted 3 years ago

“Deliverer did not ring doorbell and recipient was in. Recipient had to collect the flowers.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for your review and feedback, we really appreciate it. Kind regards, Linda

Posted 3 years ago

“The recipient was disappointed with the poor quality of the flowers and had to bin most of them. I have been in contact with you and you are going to refund the cost to me. This is the first time that my order has not been good and is not up to your usual standard.”

Helpful Report

Posted 3 years ago

I am sorry to hear this. Thank you for your feedback, kind regards, Amy

Posted 3 years ago

“I am usually very happy with flying flowers, but the flowers you delivered recently to Mrs Mary Cooke were of very poor quality so much so that she phoned me to complain about them. I was obviously very disappointed. I have in fact placed an order this morning and trust that they will be of your usual quality”

Helpful Report

Posted 3 years ago

Hi K, I am really sorry to hear the flowers were not up to our usual standards! I can confirm I have sent yourself an email. Kind regards, Amy

Posted 3 years ago

“As I haven’t heard from the recipriente, I queried you as to whether the flowers have been sent but you haven’t replied”

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Posted 3 years ago

Hi Lynne, thank you for leaving us your review. I have sent you an email in regards to this. Beth

Posted 3 years ago

“Flowers were nice but were delivered the day after her birthday and the free box of chocolate were so tiny they contained 3 sweets.”

Helpful Report

Posted 3 years ago

Hi Tommy, Thank you for taking the time to leave us a review. Best wishes Jo

Posted 3 years ago

“Poor quality flowers”

Helpful Report

Posted 3 years ago

Hi I am sorry to hear you were disappointed with your flowers, If you would like me to look into this further please e-mail us at hello@flyflowers.co.uk with your order number and billing address details. Kind regards Jo

Posted 3 years ago

“Although my delivery was for last Monday and I received a phone call to say no Monday deliveries, so I opted for Tuesday, it has not arrived yet. My second order for another one for my aunt was due to be delivered today and that has not arrived yet either. This is very unusual as have had no problems in the past with any orders.”

Helpful Report

Posted 3 years ago

Hi Angela, I am so sorry to hear this. I have checked and I can see you have been in touch with our care team direct, Kind regards, Amy

Posted 3 years ago

“Flowers for birthday arrived a day late and in poor condition”

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Posted 3 years ago

Hi Susan, thank you for taking the time to leave us some feedback, I can confirm I have sent yourself an email. Kind regards, Amy

Posted 3 years ago

“Bought 2 lots of flowers 1 for my mum 1 for my wife. firstly the flowers my wife were pretty good however most of the greenery was limp and mostly dead. My mum's was really disappointing! Happy birthday mum! Roses that brown and withered. Only fit for the bin. Did get a full refund for my wife so far, but its not the point the moments passed. Poor poor poor.”

Helpful Report

Posted 3 years ago

Hi Michael, thank you for your review. I am sorry you have been disappointed, On delivery our flowers and foliage do require a good drink to perk up after their journey, I can confirm I have sent you an email. Kind regards, Amy

Posted 3 years ago

“broken flowers also did not look like what was ordered”

Helpful Report

Posted 3 years ago

Hi Roger, I am sorry to hear you were disappointed with your flowers, I have sent you a separate e-mail regarding your review. Best wishes Jo

Posted 3 years ago

“I ordered in plenty of time and flowers arrived 3 days late,they also looked half dead,WONT be ordering from flying flowers again. I did complain and was given the full amount back though.”

Helpful Report

Posted 3 years ago

Hi Susan, I'm sorry to hear about the experience you've had. I'm pleased we were able to resolve this for you. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 3 years ago

“the flowers i ordered for my sister were brown on the edges and rose was dry and mouldy so another bunch was sent out which were not much better so very dissapointing my sister has said not to use you no more but it must only be in scotland as the other bunches which i have sent have always been beautiful”

Helpful Report

Posted 3 years ago

Hi Elaine, I'm so sorry to hear this, it is not the level of service we aim to provide. I can see that we have been in touch with you regarding this matter. Thank you for your review. Best wishes, Vanessa

Posted 3 years ago

“Very disappointed as flowers on arrival looked ‘droopy’ and one of the roses had broken off. Also there were some dead leaves amongst the flowers. Not your usual standard as I have ordered from you for a number of years!”

Flying Flowers 2 star review on 27th September 2021

Helpful Report

Posted 3 years ago

Hi Doreen, I am sorry to hear that you were disappointed. I have sent you an email about this. Thanks for letting us know. Best wishes Stacey

Posted 3 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews