Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving an email from you promoting Easter with free Lindt chocolate rabbits with code HAPPY EASTER, I decided to order some for my Mum as she will be on her own at Easter, as my Dad is unfortunately ill in hospital. There was nowhere to enter a promotion code when placing the order so I emailed straight away, asking for them to be included, as per your email. I was told it was too late as the order had already been passed to the supplier! Don’t advertise promotions that you can’t deliver. Not very good customer service.”

Helpful Report

Posted 4 years ago

Hi Vanessa, I'm sorry to hear this. I have sent you an email in regards to your review. Many thanks, Beth

Posted 4 years ago

“Nobody responds to emails quick enough. Did a live chat this morning telephone handler changed the date for me to flowers to be delivered tomorrow however just received email saying DPD will deliver 8th April! This is too late!! Now no option for live chat - I need to get this sorted now - way too stressful will not be using flying flowers again!”

Helpful Report

Posted 4 years ago

Dear Customer, I am so sorry to hear this, I can see that our customer care team have been in touch with you and addressed the issues you have raised in your review. Regards Sue

Posted 4 years ago

“I haven't had any notification that they've been delivered yet”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Kathy. I can confirm that I have sent you an email regarding this. Best wishes Valerie

Posted 4 years ago

“Your flowers are usually perfect however this order was disappointing but you have refunded the money and I have sent flowers from another supplier.”

Helpful Report

Posted 4 years ago

Hi Joan - I'm so sorry to hear you were disappointed. It's not our usual standard and I'm glad we were able to resolve the issue for you. Kind Regards Anita

Posted 4 years ago

“Genuinely very disappointed with the size and presentation of this bouquet, when taking into account the money paid for it. Feel like I've been ripped off. Flowers were not wilted, and delivery was quick, but the product itself just doesn't seem worth value for money”

Helpful Report

Posted 4 years ago

Hi Tarik, I'm sorry to hear you are disappointed. I have sent you an email in response to this. Kind regards, Liam.

Posted 4 years ago

“Bad mix up with flowers.couldn't supply original order and replace with coral carnation.plus chocolates.bunch delivered was not carnation but a mixture of odd flowers.and no chocs.e mailed and got promise of total refund and apologies.good enough and quick response.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Derek, I am sorry about your experience with us but pleased we were able to offer a resolution. Best wishes Valerie

Posted 4 years ago

“Although ordering and delivery was excellent.! We ordered 2 deliveries for Mother’s Day and the actual flowers that arrived were very small and not good value for money I paid £35 and £50 per bouquet and both were much smaller than they looked online. The actual flowers were nice but not many of them and looked more like shop bought flowers than a special delivery. A bit disappointing.”

Helpful Report

Posted 4 years ago

Hi Diane -Thank you for taking the time to leave a review. I'm sorry you were disappointed - I have sent you a separate email to resolve this issue. If you would like us to investigate the other bouquet please send an email to hello@flyingflowers.co.uk. Kind Regards Anita

Posted 4 years ago

“The service and delivery were fantastic, however was disappointed with the flowers that arrived as I was expecting them to be a bigger bunch given the price and the “25% extra”.”

Helpful Report

Posted 4 years ago

Thank you for leaving feedback, I am very sorry to hear this, I have sent you an email to address this issue. With kind regards Michelle

Posted 4 years ago

“Previous orders have been brilliant. Unfortunately this time flowers dying within 24hrs. You are the process of refunding me”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave feedback, I can see that we have resolved this issue for you. With kind regards Michelle

Posted 4 years ago

“Not up to the usual standard we have come to expect after previous orders, feel these were not good value for the money. Flocks already had shrivelled leaves & dropping flower heads. Tulips very droopy & have taken more TLC than one would expect to make them survive. Very disappointed as these were part of a birthday gift for my wife.”

Helpful Report

Posted 4 years ago

Hi Gordon, Thank you for taking the time to write us this review. This is disappointing to hear. I have contacted you directly via the email address supplied on your order. Kind regards Clare.

Posted 4 years ago

“Sadly my 93 year old mother only received her Mother’s Day flowers today pm instead of Saturday , and they had been too long in delivery so were half dead. I guess that’s nobody’s fault , but sad non the less. Ann.”

Helpful Report

Posted 4 years ago

Hi Ann, Really sorry to hear about the issues you have experienced. I have sent you an email to address this. Regards Sue

Posted 4 years ago

“Flowers were lovely, but the card was not added and so my mum did not know who they were from. Not great at a time when I can't visit her.”

Helpful Report

Posted 4 years ago

Hi Stephen, Thank you for taking the time to write us this review. This is disappointing to hear. I have contacted you directly via the email address supplied on your order. Kind regards Clare

Posted 4 years ago

“I ordered flowers for the Thursday and mum receivedmthem on the Friday the poor flower which were tulips were all wilted. Not what I expected”

Helpful Report

Posted 4 years ago

Dear Tracey, thank you for taking the time to leave us a review. I can see this has now been resolved for you. Kind regards Deborah.

Posted 4 years ago

“I ordered a bouquet of flowers by looking at the image but the flowers looked nothing like what I had ordered. I could have picked up a lesser priced bouquet from asda that looked better.”

Helpful Report

Posted 4 years ago

This is very disappointing to hear this. I can see you have contacted us directly and this has now been resolved. Kind regards Valerie

Posted 4 years ago

“I submitted an order for a bunch of tulipsfor my daughters birthday which included a free box of chocs. Whem making payment the chocs were not shown I called your Chat Line and was told it was too late to attach the missing item to the order ! Very disappointed I had only placed the orcer about 10mins before contacting you. Poor customer service !!!”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. I am sorry we were unable to edit your order for you on this occasion. Unfortunately, once an order is transmitted to our supplier and they have accepted it on their system we are then unable to edit the order. I do hope your recipient still enjoyed their gift. Kind regards Clare

Posted 4 years ago

“Previously ordered from these approx 2 years ago got a lovely bunch of flowers delivered. This time I was very disappointed, ordered my mum for her wedding anniversary and they were not at all like I expected. I did complain and got 50% refund but I will not be ordering again.”

Helpful Report

Posted 4 years ago

Hi Stacey, I am sorry to hear you were disappointed with your flowers on this occasion. Thank you for taking the time to leave us a review. Best wishes Jo

Posted 4 years ago

“Flowers were ordered for Saturday. They were delivered monday. And was shocked when I saw them. The looked like a bunch from a garage”

Helpful Report

Posted 4 years ago

Hi, sorry to hear that you were disappointed. I have sent you an email about this. Thanks for letting us know. Kind regards Stacey

Posted 4 years ago

“Added gift of box of chocolates poor value for money”

Helpful Report

Posted 4 years ago

Hi Carole, sorry to hear that you were disappointed. I can see that our care team have replied to your email about the issue. Thanks for bringing this to our attention. Kind regards Stacey

Posted 4 years ago

“Disappointed. The roses were limp on arrival and did not improve.”

Helpful Report

Posted 4 years ago

Hi Robert, sorry to hear about this. I can see that our care team replied to your email about this. Thanks for taking the time to leave your review. Best wishes Stacey

Posted 4 years ago

“The flowers were received on time but the majority of the flowers had died by Saturday(13th).”

Helpful Report

Posted 4 years ago

Hi Michael, this is not the service we aim to provide. I have sent you an email regarding the issue. Thanks for letting us know. Best wishes Stacey

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews