Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the flowers that i ordered did not arrive on the day they arrived on the 19 nov when it should have been 18 nov”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear you are disappointed with our service. I can see you opted for free postal delivery. These have a 2 working day delivery window which is advised when placing the order. Best wishes Stacey

Posted 4 years ago

“I ordered two lots of flowers by mistake.I did send a message straight away for one to be cancelled but it was too late.As it turned out the poor quality of the flowers needed there to be two to make a decent display.£48 is a lot of money for what was delivered. My daughter in law was also a little disappointed.Needless to say I would not order again”

Helpful Report

Posted 4 years ago

Hi Patricia Thanks for your review. I am sorry we were unable to stop your duplicate order being processed by our suppliers. I am also sorry you were disappointed with the flowers received. The items are made to a specific recipe which is advised on the product page of our website and the flowers will arrive in bud. All feedback is used to help us improve our service in future. Kind regards Clare

Posted 4 years ago

“There was nothing wrong with flowers. My complaint is with Royal Mail who attempted delivery at 7.25 am ,rapped the door once and was off before I could get to upstairs window, far less door. Went to depot at 10.15 that morning but it closed at 10.00. No opening times were printed on card. I had to go there to read notice on door. Eventually picked flowers up following morning. They survived fairly welliren”

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Posted 4 years ago

Hi, thank you for taking the time to send us your review, it is appreciated. Kind regards, Sophie

Posted 4 years ago

“Sorry to say when I asked, if the flowers arrives,she was away on the expected date and no card was left .So are you able to redeliver please.Thank you.”

Helpful Report

Posted 4 years ago

Hi Annesa. We appreciate you taking the time to leave us your feedback. I have sent you an email with regards to this. Best wishes, Tom

Posted 4 years ago

“In the past I have always been delighted wth Flying Flowers, but I was disappointed with my last orders. Despite receiving a message that the two orders were out for delivery, I did not get a confirmation that they had been received and I am still waiting for a reply to two emails sent two days ago asking for this confirmation. I can’t contact the recipients as the flowers were sent because of bereavements and I don;t want to worry them. Communication is not what it used to be.”

Helpful Report

Posted 4 years ago

Hi Nicola, as your gift was being delivered by the Royal Mail delivery service we are unfortunately, not provided with any tracking information. We have to recommend that you contact the recipient. Best wishes, Sophie

Posted 4 years ago

“Wrong flowers were sent to me which was fine, but no ones responded to my email?”

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Posted 4 years ago

Hi Ellis Thank you for your feedback I can see you have been sent a message. Kind Regards Lynda

Posted 4 years ago

“Flowers are fine, but the ordering and delivery process was not so good. It wasn't clear to this 50-years of using computers pesos that he flowers were going to be delivered to me (instead of the intended recipient), and despite getting in touch straight away, the order had been completed within 2 minutes - speedy - but no time for changes. (Another supplier explicitly gives an hour to change things; yet another has a much clearer end webpage detailing what is to happen and allows for easy checking of the important facts - who to; who from; message, date, payment method, payment amount.)”

Helpful Report

Posted 4 years ago

Hi Hugh, I am sorry you experienced problems this time. Thanks for letting us know. This can help us to improve in the future. Best wishes Stacey

Posted 4 years ago

“Ordered flowers as a gift on a Thurs for Fri delivery, unfortunately they did not show up. Waited until Sunday and as they still hadn’t showed I sent an email to Flying Flowers asking for an explanation as to what has happened and a full refund. They did reply to me within half an hour with an apology and advising I would receive a full refund, although I still didnt know what happened to my flowers. They did consequently turn up on Monday but they were not in a good way and only one or two were rescuable. I am hoping this was just a one off, and due to how they responded to my complaint I would consider using them again in the future.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Amy. I am sorry to hear of your experience and am pleased that due to the way we responded to your complaint you will try us again, best wishes Valerie

Posted 4 years ago

“The flowers arrived in good condition but, in spite of caring for them they died in less than a week. They were sent to cheer my daughter up and she was very disappointed.”

Helpful Report

Posted 4 years ago

“I have ordered from you many times, but I am disappointed this time. I ordered two bouquets from you on 4th October, one to be delivered 10th October and one to be delivered today (12th). Neither have been delivered.”

Helpful Report

Posted 4 years ago

Dear Patricia, thank you for your review, I can see you have contacted us directly on both your orders and this has been resolved for you. best wishes Jo

Posted 4 years ago

“Disappointed with this purchase compared to previous ones. Box was very battered and flowers were a little damaged and very sad. They have revived but still somewhat sad. I suspect the damage was done in transit but never the less they did not look good on opening.”

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Posted 4 years ago

“Still waiting for the chocolates”

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Posted 4 years ago

“I ordered for a special anniversary for my mother in law and they were late totally missing the occasion. We couldn’t be with her on this day which I wanted to mark.”

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Posted 4 years ago

“Although flowers were lovely when they finally arrived, they were unfortunately late. Very disappointing”

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Posted 4 years ago

Thank you for taking the time and leaving us a review, Susannah. Best wishes, Luke

Posted 4 years ago

“The flowers were lovely but arrived a day late which was very disappointing”

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Posted 4 years ago

“No notice of delivery”

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Posted 4 years ago

Dear Ann Pittman, Thank you for your review. I am sorry you didn't receive delivery confirmation, this should have been sent to the email address given on your order, and may have gone into your spam or junk file. Kind regards, Sally

Posted 4 years ago

“Ordered flowers Friday morning on next day delivery. I understand times are difficult but they have not arrived yet”

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Posted 4 years ago

Hi Andrea, Thanks for leaving us a review. This is disappointing to hear. I have contacted you directly regarding this issue. kind regards, Clare

Posted 4 years ago

“After me giving a five star which I still give but after talking to my friend she said that the delivery driver threw the flowers into the house as the doors where open luckily the flowers were damage 🥵”

Helpful Report

Posted 4 years ago

Dear Jane, this is disappointing to hear, thank you for taking time to leave us a review. Best wishes Jo

Posted 4 years ago

“Sadly the courier delivering did not ring the doorbell. My surprise gift ended up with a sorry we missed you call and my friend needing to track and locate her own flowers.”

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Posted 4 years ago

Hi Sarah Thank you very much for your feedback. Kind Regards Lynda

Posted 4 years ago

“I have complained and been promised a refund so will leave it there for now,thanx.”

Helpful Report

Posted 4 years ago

Hi Elaine Thank you for your feedback I can see I have sent you an email. Kind Regards Lynda

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews