Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sender's name wasn't mentioned on the hamper I sent to MY FAMILY & THEY WERE EVER SO CONFUSED about WHO SENT THIS PARCEL. I THINK ITS ALWAYS BETTER TO AT LEAST WRITE THE SENDER NAME PLS THANKS”

Helpful Report

Posted 1 year ago

Hello thank you for taking the time to leave us a review. I have sent you an email regarding this issue. Kindest Regards, Allyson Flying Flowers

Posted 1 year ago

“Despite the fact that I had placed the order a week in advance of the requested delivery date, you sent it out only on the day, thus ensuring that it would arrive late, as I had not specified courier delivery. I know you only guarantee delivery for courier shipments but I think that you should also inform customers that postal deliveries will be held back until the requested delivery date. I feel that I was misled, as I thought that ordering early would imply a timely postal shipment.”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback. I am really sorry for the disappointment caused. I can confirm that an e mail has been sent to you in response to this. Kind regards Marj Flying Flowers

Posted 1 year ago

“Arrived on time Just a little bit disappointed with the selection.”

Helpful Report

Posted 1 year ago

Hi I am sorry your gift wasn’t as expected. I have sent you an e-mail regarding your review. Best wishes Louanne Flying Flowers

Posted 1 year ago

“Original order wS not delivered at all, when contacted I was told they had been delivered after some tooing and frying they were replaced but again delivered a day later than I was told. When they were delivered they were beautiful. Did not get an email to confirm delivery, not sure I would use you again, but email responses were good and timely”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave us a review. I can see you contacted us directly and this has now been resolved for you. Best wishes Louanne Flying Flowers

Posted 1 year ago

“Sadly flowers delivered near 3 days after our for delivery so was not great as won’t last. Very disappointed with delivery service. Tishy Szweda”

Helpful Report

Posted 1 year ago

Hi, I am so sorry you were disappointed. I have sent you a separate e-mail regarding your review. Best wishes Louanne Flying Flowers

Posted 1 year ago

“I ordered a large bunch of flowers, but the flowers we received were clearly not large. Very disappointing!”

Helpful Report

Posted 1 year ago

I’m so sorry to hear this, especially as they were for a special occasion. I have sent you an e-mail to resolve this for you. Thanks Louanne Flying Flowers

Posted 1 year ago

“I replied to your email dated 23 June offering sunflowers for £25 with a reduction of £5 using code SUN5. The computer would not allow this so I asked for help to process the order No reply. Then I received another email offering the same flowers for £26. This time I bought them but costing more money than the original £20 a bunch. Having said that, both my daughters were delighted to receive the sunflowers.”

Helpful Report

Posted 1 year ago

Good afternoon, I am sorry that you have experienced difficulties applying the promotional code you had been sent and can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 1 year ago

“Sadly the flowers weren't up to your usual standard- the roses were not fresh, as the buds were soft and some looked like they'd been in heat, as they were flimsy”

Helpful Report

Posted 1 year ago

Hi there, I am so sorry to hear this. So that we can investigate further please contact via email at hello@flyingflowers.co.uk. I am so sorry for your disappointment. Kind regards Rob

Posted 1 year ago

“Delivery was on time but quality was very poor. Flowers looked nothing like picture, many fewer and not good quality, also fairly wilted on arrival although did pick up with water.”

Helpful Report

Posted 1 year ago

Hi Julie, thank you for your review and I am sorry you were so disappointed. I see we have been in contact with you via email and resolved this for you. Best wishes, Sophie

Posted 1 year ago

“The flowers arrived in a very poor state and some could not be revived”

Helpful Report

Posted 1 year ago

Hi Teresa, really sorry to learn of this. I have sent you an email and thank you for leaving us your review. Kind regards, Sophie

Posted 1 year ago

“The flowers arrived the next day after the requested day at 5pm. They were very dry. They were revived by my daughter & they survived. Free delivery was on offer as were the extra flowers & free chocolates. I sent a complaint to Flying Flowers & was given a refund. I suggested that free delivery is not worth offering as it is so important to ensure any flower order arrives on the date requested & it is too risky to hope that they will arrive on time when the company says most bunches will arrive when requested but to allow 2 working days for receipt.”

Helpful Report

Posted 1 year ago

Hello, This is really disappointing to hear, I can see that you have contacted us directly and that we have now resolved this issue for you. Kind regards Kate

Posted 1 year ago

“My flowers for my friends special birthday arrived a day late and looked like they were dead. But I have to say I complained and got a refund and the flowers by the 2nd day had perked right up But still disappointed for my friend to have to receive flowers in that condition”

Helpful Report

Posted 1 year ago

Hi Susan, I'm sorry to hear this, I can see that you have contacted us directly and that we have now resolved this issue for you. Kind regards Kate

Posted 1 year ago

“Order was not delivered.”

Helpful Report

Posted 2 years ago

Hi Audrey, thank you for your review and feedback. I see that you have been in touch with our team to look into this matter and we have recently sent you an email. Best wishes, Dawid

Posted 2 years ago

“My sister was initially pleased with the flowers but said they died after a couple of days and she has said I should not get her flowers again as it is a waste of money.”

Helpful Report

Posted 2 years ago

Hi Cynthia, this is really disappointing to hear. I can confirm that I have sent you an email in response to this. Thank you for taking the time to leave us your feedback. Conor

Posted 2 years ago

“No flowers arrived!!”

Helpful Report

Posted 2 years ago

Hi Dennis, I'm sorry to hear that your flowers were not delivered. I have checked your order and am pleased to see that we have resolved the issue for you. Best Wishes, Alan

Posted 2 years ago

“The peonies looked very sad and dry There was no wrapping or moisture to stop the flowers drying out. The leaves are very shrivelled and dry.”

Helpful Report

Posted 2 years ago

Good Afternoon, I'm really sorry to hear this. I can confirm an email has been sent to you in regards to your complaint. Many thanks, Beth

Posted 2 years ago

“The delivery was put round the side of the house at 14.20 on second of may no card put through letter box found by chance next day”

Helpful Report

Posted 2 years ago

Good afternoon Kimwal, I am so sorry to hear of your experience on this occasion with the delivery of your gift. I can see that you have contacted us directly and this has been resolved. Best wishes, Valerie

Posted 2 years ago

“Didn't arrive on the 28th April as hoped and arranged.”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear this, thank you for taking the time to leave us a review. Best wishes Jo

Posted 2 years ago

“Ordered flowers on Sunday standard delivery so wasn't expecting next day. However I received an email saying they had been delivered and left in the mail room??? They were never received so not great. I did get a full refund though”

Helpful Report

Posted 2 years ago

Hi Christine, I'm really sorry to hear that your flowers were not delivered. However, I am pleased to see that we resolved the issue for you. Many thanks, Alan

Posted 2 years ago

“The box that contained the flowers was broken and the flowers inside were broken and squashed. Not very happy with my purchase.”

Helpful Report

Posted 2 years ago

Hi Simran, I'm so sorry to hear about the issues you've had regarding this order, I have emailed you to discuss the points raised in your review with a hope of getting them resolved for you. Kind regards Danny

Posted 2 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews