Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was disappointed my niece got plant but no chocolates”

Helpful Report

Posted 2 years ago

Hi There Susan and thank you for leaving a review. I'm so sorry to hear that you were disappointed. I have checked your order and will send you an email to resolve this issue for you. Kind Regards Anita

Posted 2 years ago

“Flowers were delivered but not chocolates. Requested call back from customer service and the only response I got was to call Interflora. I live in Canada so have no phone #s and none were offered to me. Did not appreciate her response or attitude.”

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Posted 2 years ago

Hi Lorraine, I am sorry to hear this. I have sent you a separate email to address this matter. Kind regards, Vanessa

Posted 2 years ago

“Flowers were not as fresh looking as they normally are.”

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Posted 3 years ago

Thank you for your feedback Pauline, I can see we have been in touch. Many thanks, Amy

Posted 3 years ago

“Flowers did not arrive within 2 days. They were delivered on the 3rd day. I had to chase the order. They said I chose free delivery by royal mail. Apparently it is in the small print that there is a small chance the flowers will not arrive within 2 days. Not happy. The recipient was pleased with the flowers.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, I'm so sorry to hear your gift arrived late. Our Royal Mail delivery window is over two days. I have sent you a separate email to address this further for you. Thank you for taking the time to leave a review. Thanks, Hayley.

Posted 3 years ago

“Arrived on Sat 16th as ordered by Monday Daffs we’re dead and the greenery very very dry.”

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Posted 3 years ago

Hi Yvonne, this is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks, Alan

Posted 3 years ago

“Disappointing! Flowers delivered were late, sparse and past their best!”

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Posted 3 years ago

Hi, I am so sorry you were disappointed on this occasion. I am pleased to see our Care Team were able to help. Thanks for leaving us a review. Best wishes Deborah.

Posted 3 years ago

“The quality of the flowers were appalling against the price I paid. One bouquet costed over £20 whereas I could easily buy a better bouquet from M&S for less”

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Posted 3 years ago

Hi, I am really sorry to hear you were disappointed with the flowers and can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 3 years ago

“flowers did not arrive on the right day.No message card was included even though on the order one was filled in”

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Posted 3 years ago

Dear Richard, I am so sorry to hear this. If you would like to contact us at flyingflowers.co.uk/contact we will look into this for you. Thanks Deborah.

Posted 3 years ago

“Disappointing display of flowers received compared to what they look like on the website. Limp on arrival, but did perk up a little in water, but tulips still quite limp.”

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Posted 3 years ago

Hi there, I'm sorry to hear you are disappointed. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“I have used Flying Flowers on many occasions now, but this is the first time I felt I had to pass comment on the damage to the box & flower inside.”

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Posted 3 years ago

Hi Alan, I'm so sorry to hear this. I've sent you a separate email to address this for you. Thank you for taking the time to leave a review. Thanks, Hayley.

Posted 3 years ago

“Didn't get the chocolates as advertised and confirmed on my order advice. And tried to open a live chat to query but that wasn't working.”

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Posted 3 years ago

Hi Sharon, I am sorry to hear that. I will get that sorted for you, regards Marie

Posted 3 years ago

“Your site said flowers delivered sat but my friend received them on Mon ,it's a new build house on an estate and I believe they dropped them at the estate office not the house so we're half dead by the time they reached my friend ! Very disappointed”

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Posted 3 years ago

Hi Miranda, I’m so sorry your gift wasn’t in good condition. I have sent you and email with my apologies, regards Marie

Posted 3 years ago

“Placed order on the 8th. Received email on 9th saying there had been a technical problem and couriers couldn't deliver to area but would be delivered by Royal mail and there would be a 93% chance they would be delivered on my chosen date.On the 12th,my chosen date,I received an email to say that they had been dispatched. Royal mail put a card through letter box on the 14th saying parcel too big for letter box. Person was home all day and had to arrange for them to be collected from depot on the 15th. Very disappointing as they were intended as a surprise gift on a 60th Birthday and flowers didn't look like the picture of the ones I choose.”

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Posted 3 years ago

Hi Helen, I am sorry you were disappointed, I have sent you a separate e-mail regarding your review.Best wishes Jo

Posted 3 years ago

“Ordered on Sunday 6th March for delivery "next day", i.e. 7th March. Label on box said "next day" and confirmed order placed on 6th March. Not delivered until Tuesday 8th looking rather sad and without plant food. Disappointing.”

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Posted 3 years ago

Hi John, I am so sorry to hear this, I can confirm I have sent yourself an email, kind regards, Amy

Posted 3 years ago

“Did not arrive on date requested so missed the celeration date - can't repeat that!!!”

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Posted 3 years ago

Hi there, I'm sorry to hear this. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“The flowers were ordered for valentines day, they arrived a day late”

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Posted 3 years ago

Hi Steve, thanks for your review. There is a 2 day delivery window with the free delivery option as advised on our website and your confirmation email. Kind regards, Carl.

Posted 3 years ago

“Supposed to be next day delivery- took 4 days-disappointing!!”

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Posted 3 years ago

Hi Steve, I'm very sorry to hear this how disappointing. I have sent you an email to address this issue. kind regards Michelle

Posted 3 years ago

“Unfortunately, perhaps due to weather, tulips were 3 days late I arrival and limp due to prolonged lack of water. Think it should be highlighted more on order that postal delivery can be so far off the requested date. Not the same effect when the delivery arrives days after the special event.”

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Posted 3 years ago

Hi Aileen, Thank you for your feedback, I am sorry to hear this. This will be fed back to the relevant department. Kind regards Michelle

Posted 3 years ago

“Flowers werent fresh and we got moth eaten leaves”

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Posted 3 years ago

Hi Maheen, I am sorry to hear you were disappointed with your flowers, I have sent you an e-mail regarding your review. Best wishes Sue

Posted 3 years ago

“The ordering process was less smooth than usual with me having to correct two mistakes. The recipient was disappointed that there was no greenery. The roses did not open and were thrown out in a week. After many years of buying from Flying Flowers I think that I will be looking elsewhere next time.”

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Posted 3 years ago

Hi George, I am really sorry to hear this, I have sent you a separate e-mail regarding your review. Best wishes Jo

Posted 3 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews