Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a hand tie bouquet for my elderly mam. I was disappointed with the number of blooms and especially as the sunflowers were very small and didn’t open. Also the roses were past their best on arrival. I’ve never had this problem before and will try another retailer next time.”

Helpful Report

Posted 3 years ago

Hi Carole, I'm very sorry to hear that you were disappointed with your gift. I have just sent you an email regarding your feedback. Thanks for letting me know, Carl.

Posted 3 years ago

“I am sorry to write a bad review when I have had good flowers in the past, but unfortunately my daughter's flowers (she lives in England) arrived looking a bit bedraggled, and although often they perk up with water and a bit of time, this time the roses still weren't very nice, with curled and browning petals. I ordered an identical one for my other daughter in Wales on the same day and hers were better. This inconsistency makes me worry about ordering gifts for people who might not want to tell me the flowers weren't great (my daughter only did when I pushed her). My daughter was in the house to accept them so they weren't left anywhere.”

Helpful Report

Posted 3 years ago

Hi Christianne, I'm very sorry your gift was not up to our usual standards. I have just sent you an email in regards to your feedback. Thank you for letting us know, Carl.

Posted 3 years ago

“Order a lovely bunch of lush lilacs a scented bunch of lilac and purple flowers which are my friends favourite, unfortunately these flowers did not arrive what did arrive at the time allocated were bright orange and yellow and the next day had started to droop and were not as fresh, ive used flying flowers before and had no trouble but this time i was very disappointed”

Helpful Report

Posted 3 years ago

Hi Heather, Thank you for leaving feedback, I can see that you did contact us directly and that this issue was resolved for you. Again our sincere apoloiges Kind regards Michelle

Posted 3 years ago

“The flowers arrived wilted and torn. Unfortunately, there were very few in bloom so it looked like only stems were sent”

Helpful Report

Posted 3 years ago

Hi Supriya, thank you for your review and feedback. I'm sorry to hear that the flowers were damaged. Our flowers are usually sent in bud to promote their freshness - this is explained on our website. I have looked into this and sent you another email. Best wishes, Dawid

Posted 3 years ago

“The flowers were not as full (amount) as the advertised picture and the free box of chocs that came with the deal did not turn up.”

Helpful Report

Posted 3 years ago

Hi Martin, this is not the service we aim to provide at all. I have sent you an email about this. Sorry we let you down. Best wishes Stacey

Posted 3 years ago

“Was very disappointed as I ordered 6 bouquets for table arrangements. I appreciate we have had hot weather but the flowers were quite dry and wilted. Had to peel off many dead layers of the rose petals. But delivery was fast.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review,I have checked and can see we have been in touch regarding this. Kind regards, Amy

Posted 3 years ago

“Disappointed with Flying Flowers. I bought six months and I’m very glad I didn’t get longer because: (a) The quality was poor in all the bunches. They were quite drab and, even when they had perked up from the delivery journey, they looked like something you’d grab at a petrol station. (b) They won’t move a delivery date, so we missed two deliveries because we had to be away. I expected them to offer some sort of mechanism for delaying by a month, say.”

Helpful Report

Posted 3 years ago

Hi Adrian - I'm really sorry to hear about this and that you were disappointed with the quality of the flowers. I have sent you an email to address your comments. Kind Regards Anita

Posted 3 years ago

“if flowers with free choc on offer ,one should not have to confirm at the check out. It should be included automatic in the order purchashed”

Helpful Report

Posted 3 years ago

Hi Ronald, sorry you are disappointed. Unfortunately you can only use 1 promo code per order. As you used a percentage discount we were unable to add the free chocolates for you. Thanks for taking the time to leave us your review. Kind regards Stacey

Posted 3 years ago

“Bit of a disappointment this time Our card was omitted this time from the parcel so the recipient was not sure who had sent the flowers,”

Helpful Report

Posted 3 years ago

Hi, I'm so sorry to hear this, it is not our usual level of service. Thank you for your review. Best wishes, Vanessa

Posted 3 years ago

“Chocolates missing”

Helpful Report

Posted 3 years ago

Hi Pete So sorry to hear that I have sent you an email. Kind Regards Lynda

Posted 3 years ago

“The flowers arrived late ie on the Monday instead of the Saturday 5 June 2021. four roses were not in very good condition and 2 had to be discarded. The flowers were already open when the arrived, normaly they are closed.”

Helpful Report

Posted 3 years ago

Hi David, thank you for speaking to me today, I am pleased I could resolve this with you. Best wishes Jo

Posted 3 years ago

“Two of the roses were brown on the ends and 2 broken carnation stems so I was not happy as these flowers were for our 25th Anniversary.”

Helpful Report

Posted 3 years ago

Hi Michael Thank you for your email I am sorry sorry to hear this, I have sent you an email. Kind Regards Lynda

Posted 3 years ago

“Having used Flying Flowers in the past and been very pleased with the service and flowers I was very disappointed with the plant arrangement and condition they arrived in and the plants were a lot smaller than I thought they would be They also arrived a day later than requested even though they had been dispatched on the correct day Gill Dallow”

Helpful Report

Posted 4 years ago

Hi Gill - I'm really sorry to hear about this! This is not our normal service level and I have sent you a separate email to address this. Kind Regards Anita

Posted 4 years ago

“My sister said the flowers were lovely but there was slime on the stems which she had to cut away,so a bit disappointed with the result.”

Helpful Report

Posted 4 years ago

Hi Barbara, sorry to hear about this. I have sent you an email regarding the issue. Thanks for letting us know. Best wishes Stacey

Posted 4 years ago

“The ordering process and the delivery were all easy to organise and they arrived on time. However the flowers which I paid 20 pound for where of poor quality and quantity. I would suggest it would be equivalent to a 5 pound bunch at Tesco. I complained and was offered a 30% discount. This in my opinion is not satisfactory for the disappointment my mum got when these flowers arrived for her anniversary. I would definitely not use this company for value for money”

Helpful Report

Posted 4 years ago

Hi there, thank you for taking the time to provide your feedback. Kind regards, carl.

Posted 4 years ago

“Ordered Birthday gift set, to include small chocolates and mini Prosecco Prosecco and chocolates missing”

Helpful Report

Posted 4 years ago

Hi Arthur, I am sorry to hear this I have sent you a separate email to address this matter. Kind regards Sue

Posted 4 years ago

“Sorry I couldn't give the usual 4 or 5 this time. The flowers arrived rather squashed and drooping. However, your customer service gets a 5 for immediately sorting the matter out!!”

Helpful Report

Posted 4 years ago

Hi Peter, I am sorry to hear that you had to contact us. It's great to know our team were able to assist you with this. Thanks for taking the time to leave us your review. best wishes Stacey

Posted 4 years ago

“Flowers in a very poor state not your usual standard at all.😢😢”

Helpful Report

Posted 4 years ago

This is very disappointing to hear Margaret. I can see you have contacted us directly and this has now been resolved. Best wishes Valerie

Posted 4 years ago

“Ordered an Easter gift but the Chocolate Easter eggs were missing From my order - not impressed ☹️”

Helpful Report

Posted 4 years ago

Good Afternoon, this is very disappointing to hear. I can confirm, that an email has been sent to you in response to this. Many thanks, Beth

Posted 4 years ago

“I spent ages choosing the flowers for my sister in law and her favourite flowers are gerberas, you did email me the day before to say you short of stock , but by then it’s too late isn’t it ? You put in chrysanthemum s not as pretty and not her favourite flower”

Helpful Report

Posted 4 years ago

Dear Thomas I am very sorry to hear this. I have sent you an email with my apologies. Kind regards Kate

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews