Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“D1ssapointed with the flowers recieved. Not good value for the price charged. My local florist would have done better. Shame as have been well sattisfied with you in the past. Might not use again.”

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Posted 4 years ago

Hi David So sorry to hear that and thank you for your feedback. Kind Regards Lynda

Posted 4 years ago

“FLOWERS WERE POOR QUALITY AND CONDITION”

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Posted 4 years ago

Hi Adrian - I'm really sorry to hear about this. It's not our normal standard of service. I can see that you have been in contact with one of my colleagues and that they have resolved this issue for you. Kind Regards Anita

Posted 4 years ago

“My order for delivery on February 11th has still not arrived, the 13th February. Very disappointed.”

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Posted 4 years ago

Hi Anthony, I am so sorry to hear this. I have sent you an email addressing the issue raised in your review. Thanks for letting us know. Regards Sue

Posted 4 years ago

“The reason for a poor review was due to the fact they arrived three days late for an eightieth birthday celebration. I was only informed after purchase that there was a 90 per cent chance of delivery on requested day - disappointing!”

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Posted 4 years ago

Hi Jacqueline, I am ever so sorry to hear this and for your disappointment. Thank you for taking the time to leave a review and for your feedback. Take care and stay safe, Sue

Posted 4 years ago

“I sent 3 sets of flowers and one was late and another which was due on Saturday hasn't arrived.”

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Posted 4 years ago

Hi Mick, thanks for getting in touch. We do advise when you place your order that there is a 90% chance your order will arrive on the selected date with the free delivery by Royal Mail option. If it does not arrive on that day it will be delivered the next working day. Kind regards, Carl.

Posted 4 years ago

“Box was squashed, less flowers than I thought bit disappointed I'm afraid.”

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Posted 4 years ago

Hi Ian, I'm sorry to hear you were disappoint with your gift. I have just sent you an email in regards to your feedback. Kind regards, Carl.

Posted 4 years ago

“The flowers were very nice, but I've just found out the Lindor mini milk 37g was missing.”

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Posted 4 years ago

Thank you for your review John, I am sorry to hear that the chocolates did not arrive. I can confirm I have sent you an email addressing this issue. Best wishes Valerie

Posted 4 years ago

“Was very disappointed what I ordered for my friends birthday but they made amends when I emailed them my disappointment so all good hopefully won’t happen again when I order again”

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Posted 4 years ago

Good morning, thank you for taking the time to leave a review. I am pleased that we were able to make amends for your original disappointment. Best wishes Valerie

Posted 4 years ago

“Although ordered in plenty of time the flowers did not arrive on the day requested For a birthday surprise . They arrived the next day completely frozen , fortunately they did recover but it was a bit disappointing especially as our daughter has been quite poorly and we want Ted to cheer her up. We appreciate that some deliveries have been affected due to the covid crisis but this wasn’t pointed out to us when ordering .”

Helpful Report

Posted 4 years ago

Thank you for your feedback Glynis. I can see that you have selected our Free Delivery option and our website does state: Free Delivery is via Royal Mail - 90% of postal deliveries will arrive on your chosen date. I am pleased the flowers picked up. Kind regards Valerie

Posted 4 years ago

“Flowers were only delivered today 5-6 days late. Disappointed !”

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Posted 4 years ago

Hi Pearl So sorry to hear that and thank you for your feedback. Kind Regards Lynda

Posted 4 years ago

“Never delivered on time”

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Posted 4 years ago

Hi Cheryl, Thank you for your review. I can see our customer care team have resolved your complaint and been in touch via email. Regards Sue

Posted 4 years ago

“Some flower heads no longer attached to stems, some wilted and never recovered, Reported to FF via their email address, received a reply (attached to a copy of my original complaint) asking for order details, plus a note of what was wrong. Next I received was a request to review. Not delighted”

Helpful Report

Posted 4 years ago

Hi There, Thank you for taking the time to write us a review. All feedback is very valuable to us. I have been unable to locate your email in our system but have contacted you using the email address on your order. Kind regards Clare

Posted 4 years ago

“Flowers were ok but not normal quality....but the chocolates ...3 No....were disgraceful for £4.99 extra for each order. Very, very disappointing. Also one of our 3 orders for our 3 daughters, contained NO chocolates at all .......Extremely disappointed with the service on this occasion although past orders have been very good.”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your review. I am sorry to hear this. I have emailed you directly regarding the missing free chocolates on one of your orders. Kind regards Clare

Posted 4 years ago

“5 orders made for delivery on 21st December. Only 2 delivered so far and it is now late on the 23rd.”

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Posted 4 years ago

“For £18 the flowers that arrived were a very small bunch there were only around 5 flowers and the majority were red not very good value for money and they didn't get dispatched until the day they were supposed to arrive”

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Posted 4 years ago

Hi Luke So sorry to hear that and thank you for your feedback. Kind Regards Lynda

Posted 4 years ago

“Hard work getting ordered for my grandfather then when flowers arrived they are poor quality and half are dead and droopy! Very disappointed this year. Won't use again!”

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Posted 4 years ago

Hi Abra So sorry to hear that and thank you very much for your feedback. I can confirm I have sent you an email. Kind Regards Lynda

Posted 4 years ago

“Would have been a 5 but for Royal Mails failure to deliver on due date...I realise this is not your fault but feel that further thought should be given to your choice of delivery options”

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Posted 4 years ago

Dear Melvyn So sorry to hear that, thank you for your feedback. Kind regards Lynda

Posted 4 years ago

“The flowers arrived 2 days late”

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Posted 4 years ago

Hi Gillian, Thank you for your review. I have sent an email to you regarding this issue. Regards Sue

Posted 4 years ago

“I ordered the flowers almost 2weeks ago for delivery on Sat 21st Nov. It's not clear when ordering that they go to royal mail which can put 2days on the expected delivery day??? The flowers arrived today not looking their best and missed the 40th birthday they were intended for. I will not be using flying flowers again.”

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Posted 4 years ago

Hi Denna, I'm sorry to hear this. I've sent you an email in response to this. Thank you for writing a review. Kind regards, Liam,

Posted 4 years ago

“First time ordering and I seem.downfall into the small percentage that didn't deliver the next day, despite an order early am. Then when they did arrive the flowers were extremely droopy. I understand this can be expected on the day of delivery, but not the next day. I also entered a code for free chocolates these failed to arrive also.”

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Posted 4 years ago

Dear Tanya, thank you for taking the time to review. I can see we have already been in touch with you and resolved this best wishes Jackie

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews