Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived with some missing which was a great disappointment as they were a gift. Customer service were very good and gave me a full refund.”

Helpful Report

Posted 2 years ago

Hi, I'm so sorry you've experienced issues with this order, especially as it was a special gift for a friend. I can't apologise enough we've let you down. I can see from the notes that this has been resolved for you. Once again I'm very sorry from all at Flying Flowers. Kind regards Danny

Posted 2 years ago

“Dreadful this is the third time you failed to deliver on time and this time you didn’t deliver at all. Returned my money. Never using you again !”

Helpful Report

Posted 2 years ago

Hi Salvo, I can see you have been in touch regarding the issues encountered in your review, I can only apologise for the service you received on this occasion. Wayne. Flying Flowers.

Posted 2 years ago

“Unfortunately, the flowers arrived dead and smashed. I am very disappointed with the lack of care for my purchase. I am seriously frustrated with my experience, and I doubt I will ever do business with Flying Flowers again. I will certainly not recommend your service.”

Helpful Report

Posted 2 years ago

Hi Peter, I'm so sorry to hear about your experience and thank you for taking your time to leave a review. I have since sent you an email in regards to this. Many thanks, Isaac.

Posted 2 years ago

“The flower was not in good condition and there wasn't enough flowers. Really disappointed.”

Helpful Report

Posted 2 years ago

Hi Aroosa, I am really sorry for the disappointment caused. I am pleased to see that we have now resolved this for you. Many thanks Julia

Posted 2 years ago

“Flowers arrived a day late and were very dehydrated and looking very sorry for themselves, the text on the card was also very poor, I will be making a formal complaint.”

Helpful Report

Posted 2 years ago

Hello Howard, Very sorry for your disappointment, I have sent you an email in regarding this. Thank you for leaving your feed back fiona

Posted 2 years ago

“Brought for my other half and had half of the bunch of flowers then the picture they were all bent as I did have them delivered and some were dead not the best way to spend £46 they are starting to look a bit better as they are blossoming but I still have half the bunch that I should. Wasn’t impressed in all honesty”

Helpful Report

Posted 2 years ago

Hello Rob. Very sorry to hear this, this is not the standard we expect. I have sent you an e-mail in regards to your order. Many thanks, Andre.

Posted 2 years ago

“The lowers I ordered were for Valentines Day. they were a bunch of red Roses. when they arrived they were in a very poor state. at least x2 were dead and completely bent over. the others were terribly shrivelled. we added the packet provided to revive them, and left them a couple of days. it did not work and the bunch was of a very poor quality and nothing like the picture shown in your advertising. overall it was totally disappointing and just not acceptable. I will never use your service angain and would ask that you rmove my details from your records.”

Helpful Report

Posted 2 years ago

Hi Anthony, This is disappointing to hear, I have sent you an email addressing the issues you have raised in your review. Kind regards Megan

Posted 2 years ago

“The flowers were not delivered so I believe that should receive a refund.”

Helpful Report

Posted 2 years ago

Hi David, thank you for making us aware of this and apologies to you. I have sent you an email. Sophie

Posted 2 years ago

“Flowers were dead, not impressed and unhappy with the box of chocolates.”

Helpful Report

Posted 2 years ago

Hello, apologies to you for the disappointment caused on this occasion. I have sent you an email. Thank you for your review. Sophie

Posted 2 years ago

“The Valentines flowers did not arrive booked for 13.02.23”

Helpful Report

Posted 2 years ago

Hi Giovanni, we appreciate your review and I see you have contacted us via email and this was resolved for you. Kind regards, Sophie

Posted 2 years ago

“2 roses already past best, lasted 1 day. 2 more lasted 3 days. Very disappointed to give to my wife for Valentines day. Sorry already discarded dead flowers so now no photo possible. Yours Gordon Hallett.”

Helpful Report

Posted 2 years ago

Hi Gordon, very sorry to learn your wife's flowers did not last long at all. I have sent you an email. Best wishes, Sophie

Posted 2 years ago

“Delivered on time but the flowers were dead and way to man leaves on the stalk. More like a rosebush.”

Helpful Report

Posted 2 years ago

Hi George, sorry for the disappointment here. I have sent you an email. Thank you for your feedback. Sophie

Posted 2 years ago

“Worst flower delivery I've ever seen. Roses were very wilted. Not what you need on valentines day.”

Helpful Report

Posted 2 years ago

Hi Noel, this is very disappointing to see. I see you have been in contact with us by email and we have resolved this for you. Thank you for leaving your review. Sophie

Posted 2 years ago

“Ordered flowers for valentines day to be delivered. Could not believe it when they did not arrive totally ruining valentines day. After several attempts to contact the company they finally responded to my email admitting that it was their fault and would be refunding my money. On this performance I could not possibly recommend using them. Poor performance, poor response time.”

Helpful Report

Posted 2 years ago

Hi Paul, we are very sorry for the disappointment. Thank you for leaving us your review. Sophie

Posted 2 years ago

“They arrived all dried up and dead”

Helpful Report

Posted 2 years ago

Hi Kieran, I can see you have been in touch with us directly and this has been resolved for you. Thank you for taking the time to leave us your feedback. Conor

Posted 2 years ago

“Flying flowers must be the out and out worst company that has been my misfortune to use,if you try to contact them reference a problem you will be sadly disappointed,I have recently purchased and paid for a bouquet of 24 roses,I ordered 4 days prior to my delivery day and requested delivery on the 3 rd day,non arrival of order,when they did arrive on the day after why was I not surprised that only 18 roses were delivered and three of those were damaged,I have tried to contact someone to no avail,I suggest you avoid this company like the plague,Colin Roberts”

Helpful Report

Posted 2 years ago

Hi Colin, I'm so sorry you've experienced issues with your order, I can see from your order notes one of our agents has been in contact with you regarding this. If you haven't already please keep a look out for an e-mail from ourselves and if you need further help just reply and we'll be back in touch as soon as we can. Once again I'm very sorry we've let you down on this occasion. Kind regards Danny

Posted 2 years ago

“Very poor service and poor bouquet. Full refund given due to issues. Not a company I would use again”

Helpful Report

Posted 2 years ago

Hi Matthew, I'm so sorry to hear about your disappointing experience with us on this occasion. Thank you for contacting us directly to resolve this for you and for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“The flowers were ordered for some really dear friends wedding anniversary. I am abroad and couldn't be with them. The flowers arrived so badly bashed about that only half survived. My order number was 70022400001 it was delivered to a house in Mevagissey PL26 6UZ . I would appreciate some comment before I order with you again. Many thanks”

Helpful Report

Posted 2 years ago

Dear Sheila, I am so sorry to hear the Wedding Anniversary flowers for your friends arrived damaged. I have sent you an email with regards to this. Thanks for leaving us a review. Kind regards Deborah.

Posted 2 years ago

“Ordered flowers for mums 80th Birthday. I didnt appreciate I when ordered for free delivery it wouldn't come on time for birthday. It doesn't say that you need to pay for delivery to get it on day required. Flowers came a day late.”

Helpful Report

Posted 2 years ago

Hello Margaret, I am sorry you weren't aware of our free delivery time scale and can see that you have contacted us directly and an email has been sent to you. Best wishes, Valerie

Posted 2 years ago

“My flowers didn’t arrive at my friend’s house. When I sent an email to query where they were, I was told my order had been cancelled and refunded. I explained that I didn’t want this - I wanted the flowers to be delivered asap. I received the reply that it was too late and the order had been cancelled so I would have to try again and make an new order! I will not be using this website again.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, I'm sorry to hear this. I have looked into your order and I will be in contact directly to put this right. Thank you for letting us know. Dan

Posted 2 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews