Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only today, I have been told the plant was not delivered as booked. The element of surprise vanished when it was collected from the postoffice. Terrible!!”

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Posted 2 years ago

Hi Sumira, I'm sorry to hear about your experience. I have sent you a separate email in regards to your feedback. Many thanks, Carl.

Posted 2 years ago

“Arrived half dead not worth it At all”

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Posted 2 years ago

Hi Rebecca, I'm really sorry to hear about your flowers. I can confirm that I have sent you an email to address this issue. Best Wishes, Alan

Posted 2 years ago

“Avoid this company! No plant was delivered. My seriously ill friend is left without a gift, and the response was "Please be assured that this has been noted and is being addressed." oh well, that's okay then! Informing me you had no intention of sending it, and refunding me in time to buy another gift would be better!!!”

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Posted 2 years ago

Hi Angela, Thanks for bringing this to my attention. I have taken a look at your order and I have sent you a further email in relation to this. Kind regards, Carl.

Posted 2 years ago

“The recipient, an elderly lady, reported the flowers to be wilted, 2 stems broken. She did not have the technology to take a photograph. Very Disappointing as I have used your service many times, and have never been let down before. Order no FF 70019462501. BROCKWAY”

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Posted 2 years ago

Hello Dee, thank you for your feedback. I see that you have been in touch with our Care Team and this has now been resolved, kind regards Marie

Posted 2 years ago

“Ordered well in advance for a special birthday. They did not arrive on the given date. Contacted flying flowers/interflora who claimed only 93% can be guaranteed for the delivery date. Looked at reviews and lo and behold there are any number of people who have had exactly the same experience. Seems like a lame excuse to me. Don't waste your time or money. Suport any local florist but these.”

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Posted 2 years ago

Hello, I'm sorry to hear about the disappointment this has caused. I have sent you an email with my apologies, kind regards Marie

Posted 2 years ago

“Flowers arrived dead at my Aunt's Care Home which is 50 miles away so I can't send photos, however, Flying Flowers have promised to send a replacement.”

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Posted 2 years ago

Hi Irene, this is very disappointing to hear. I am however happy to see you have been in touch and this has been resolved. Thank you for taking the time to leave us your feedback. Conor

Posted 2 years ago

“I contacted the company via email and chat to delay my order as 15mins after placing my order after I found my friend had been rushed into hospital so asked to delay the delivery but I was told the order had been placed and I later found it had been left on the doorstep. I feel this was an inappropriate and unsatisfactory conclusion. A Very Disappointing experience.”

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Posted 2 years ago

I am very sorry to hear of your experience on this occasion Jane and can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 2 years ago

“I ordered these initially to be told they may not get delivered guaranteed on the day I required so I asked for it to be a day earlier - these were only discovered at the door because someone visited - when opened they looked in a sorry state am very disappointed with them”

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Posted 2 years ago

I am sorry to hear of your experience on this occasion Elaine and can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 2 years ago

“Wrong flowers delivered on the wrong day.”

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Posted 2 years ago

Hi Joy, I am sorry to hear this. I have checked your order and can see that you have been in contact with us and this was resolved for you. We appreciate your feedback. Best wishes, Sophie

Posted 2 years ago

“Flowers never got delivered, I received my money back but I didn’t ask for that, if you’re going to refund me then I do still expect the flowers to be delivered! Will probably never order from this company again absolutely disgusting help. I can’t answer any of these further questions as the delivery never happened in the first place”

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Posted 2 years ago

Hi Sophie, please accept our apologies for the disappointment caused on this occasion. We appreciate your feedback. Kind regards, Sophie

Posted 2 years ago

“The flowers I ordered were not delivered on the correct day despite paying for next day delivery, had to complain twice, finally delivered 4 days later. Totally unsatisfactory. Was my daughters anniversary. Will not be ordering with you again.”

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Posted 2 years ago

Hello Judy, I'm so sorry we missed your daughter's anniversary, this is not our usual level of service. Thank you for taking the time to leave a review. Kind regards, Linda

Posted 2 years ago

“Flowers never arrived No follow up by company to dpd. But did reimburse.”

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Posted 2 years ago

Hi Cath , Thank you for your feedback.I can see that we had contacted you to resolve.Kind regards Pippa

Posted 2 years ago

“Flowers did not arrive on the requested day for which I had paid for courier service. That night I tried to find out where they were. The next day I had an apology but no option to have them delivered a day late. They never arrived.”

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Posted 2 years ago

Hello, thanks for taking your time to complete your review. I'm very sorry to hear that your gift was not delivered as expected. I can see that you have contacted our team to address this issue. Best wishes, Dawid

Posted 2 years ago

“Email sent”

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Posted 2 years ago

Dear Anita, I am sorry I was not able to reach you today. I have sent you a separate email with regards to this. Kind regards Deborah.

Posted 2 years ago

“Really bad, flowers dried up and some dead when they arrived- bouquet didn’t resemble what I ordered - wouldn’t use again”

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Posted 2 years ago

Hi Molly, This is really disappointing to hear. I can confirm I have contacted you by email to resolve this. Kind regards, Julie

Posted 2 years ago

“Fliwers left on my friends doorstep”

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Posted 2 years ago

Good afternoon Sue, I am sorry to hear this. I can confirm that I have sent you an email regarding this. Best wishes, Valerie

Posted 2 years ago

“Usually delivery is on time but since Flying Flowers changed to Amazon Delivery, timing is not so good. My delivery was delayed for a day and so flowers suffered - very disappointed Flying Flowers should return to Post Office delivery - more reliable”

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Posted 2 years ago

Hi Peter, thank you for your feedback. I have sent you an email to resolve this. Many thanks. Julie

Posted 2 years ago

“it was important for the flowers to be received on the booked and designated date. The recipient is extremely ill and time mattered. The flowers were eventually received a day or so later. The timing mattered and the delivery date when the flowers were received was eventually on an inconvenient day. I was sent a photo of them and they looked very much the worse for wear. In addition I was offered a 15% reduction in the price of £30 - but your system would not process the reduction. Given the sad circumstances and the need for speed it was important to send them - but your company was failing to accept telephone calls to resolve this despite being in working hrs. I have sent many bunches of flowers with your company in the last 10 months but am very disappointed to have been let down so badly this time. I expect to receive an apology and a refund for the £4.50 (15%), in addition to compensation for this situation. Mrs H Mann (hmdollshouse@yahoo.co.uk)”

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Posted 2 years ago

Hi Hazel, really sorry to learn of your recent experience with us. I can see we have since been in touch, to address the mentioned issues, following your recent contact with us. Thank you for taking the time to leave a review. Best wishes, Candice

Posted 2 years ago

“Always given a good service in the past. Won't be using again due to flowers for a very important birthday didn't turn up. No explanation given but was given a refund. Sorry flying flowers you were very disappointing.”

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Posted 2 years ago

Hi Angela, thank you for taking the time to leave a review. I have sent you a separate email to address this. Kind regards, Hayley.

Posted 2 years ago

“I have used your company for years and was very happy. The delivery on 3rd September to my 88 year old was disgusting,I will be in touch shortly”

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Posted 2 years ago

Hi Christine, I am very sorry to hear this. I have sent you an email in regards to this. Kind regards, Sophie

Posted 2 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews