Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

Write Your review

Tell us how Flying Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mother's Day flowers and Prosecco delivered Friday dying by Sunday totally dead by Monday, prosecco opened Saturday, flat undrinkable. My daughter sent an email to complain and hasn't had the courtesy of a reply. Won't recommend or use again. Minus 5 stars.”

Helpful Report

Posted 3 years ago

Hi M Frayne, I’m so sorry to hear this, please contact us at Interflora.co.uk/contact, so we can put this right for you Regards Michelle

Posted 3 years ago

“Ordered the flowers for Thursday and they did not arrive until the next Monday. Will not be ordering again.”

Helpful Report

Posted 3 years ago

Hi Jonathon, I am sorry to hear your delivery was late, I have sent you an e-mail regarding your review. Best wishes Sue

Posted 3 years ago

“Ordered a plant, it arrived in such a mess, like it had been turn upside down with soil everywhere.”

Helpful Report

Posted 3 years ago

I am very sorry to hear this Julie. An email has been sent to you regarding this. Best wishes, Valerie

Posted 3 years ago

“Another email from FF (I can think of another name for this co) to tell me my order for delivery for March 23rd is 'out for delivery' today!!! - March 30th. What does that mean. Flowers should have arrived to my friend a week ago!! DONT USE THIS COMPANY. YOU WILL BE DISAPPOINTED AS I HAVE BEEN. They claim post office has additional demands on them- so factor this in and tell us at the start that delivery takes over a week.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. I can see my colleague has sent you another email to you with regards to the delivery date of your order. Kindest Regards Deborah.

Posted 3 years ago

“The flowers were dry, bent and lifeless.- similar experience for both my mum and mum in law.Tried to contact company a number of times and each time time message came back saying we have no record of your email.”

Helpful Report

Posted 3 years ago

Hi Sally I'm so sorry to see the flowers delivered were not up to our usual standard and that you have had issues getting in contact with us. I've sent you a separate email to address this. Thanks, Hayley.

Posted 3 years ago

“Poor communication between you and delivering florist. No ability to fix any problems. Fob offs received”

Helpful Report

Posted 3 years ago

Hi Sally, I'm sorry to hear that communation has not been the best. I have sent you a separate email to address this further. Thanks, Hayley.

Posted 3 years ago

“Absolutely Awful”

Helpful Report

Posted 3 years ago

Dear Ashley, I am sorry you were disappointed on this occasion. I am pleased to see our care team were able to resolve this with you. Best wishes Deborah.

Posted 3 years ago

“well we were terribly disappointed and we are still waiting for them to get back to us. We order my mother in law a lovely bunch of flowers for mothers day, what turned up was anything but (see pictures below). Very poor quality and not what we ordered.”

Helpful Report

Posted 3 years ago

Dear Jason, I am so sorry to hear this. I can see this has now been resolved for you. Thank you for taking the time to leave us a review. Best wishes Deborah.

Posted 3 years ago

“I ordered a bunch of Tulips and an awful bunch of half dead flowers turned up, with not a single tulip in sight. Upon contacting them, I was promised a replacement bunch, which never arrived. I was then offered 25% refund and only after a further 2 contacts was I offered a refund. Do not waste your time on this company.”

Helpful Report

Posted 3 years ago

Dear Aaron, this is not the service we aim to provide. I am pleased our care team have now resolved this for you. Thank you so much for taking the time to leave us a review, all feedback is important to us to help improve in the future. Best wishes Deborah.

Posted 3 years ago

“Very disappointed with my Mother’s Day flowers. There were flowers missing and the quality of the flowers delivered was poor, they were droopy and lifeless and looked like they had been in the box for days without water. I called to express my dissatisfaction and the full amount I had paid was refunded but this didn’t really make up for the disappointment that spoiled my Mother’s Day surprise.”

Helpful Report

Posted 3 years ago

Hi Lindsey, So sorry your flowers were not as expected. Thank you for your review, feed back is much appreciated. Thank you for letting us know. Regards Sue

Posted 3 years ago

“Flowers were not what I ordered was very upset when mum received them not the item I requested and colours were wrong I ended up buying better flowers for her”

Flying Flowers 1 star review on 29th March 2022

Helpful Report

Posted 3 years ago

Hi Allyson, I'm so sorry to hear your mum received the wrong bouquet. I've sent you a separate email to address this. Many thanks, Hayley.

Posted 3 years ago

“Absolutely disappointed as my order made on March 17th does not appear to have arrived. My friend would have told me if they have. Will not use this firm again and would urge anyone else to give it a miss. Despite my emails - no response and no way to phone them.”

Helpful Report

Posted 3 years ago

I'm sorry to hear this. If you would like us to investigate, please email us at hello@flyingflowers.co.uk and include your order number, recipient name and your billing details. Kind regards, Linda

Posted 3 years ago

“They were terrible nothing like the picture they were dead and I didn’t get vase that I was mean to I won’t be using this service again”

Helpful Report

Posted 3 years ago

Hi Jamie, I'm so sorry this happened. I can see you have been in contact with us directly and it's been resolved. Thank you for taking the time to leave a review. Thanks, Hayley.

Posted 3 years ago

“Really disappointed as I ordered for my mums 92 nd birthday. I live in New Zealand and haven’t been able to see her for 2 years and being able to send gifts is the only thing that I can do .it is now 3 days after her birthday and she still hasn’t received the flowers ordered for her birthday.”

Helpful Report

Posted 3 years ago

Hi Chris, I'm so sorry to hear your birthday gift hasn't arrived. I've sent you a separate email to address this. Thanks, Hayley.

Posted 3 years ago

“Dreadful customer service, wouldn't dream of using this company again”

Helpful Report

Posted 3 years ago

Hi Heather, I am sorry about the service you have received. I have sent you an email about this. Sorry we let you down. Stacey

Posted 3 years ago

“Flowers delivered were nothing like the pictures, very disappointed and made worse by the fact they were a Mother’s Day present. I was given an instant refund when I sent pictures to complain.”

Helpful Report

Posted 3 years ago

Hi Susan. I'm really sorry to hear this. I'm pleased you have contacted us directly and this has been resolved for you. Thank you for taking the time to leave a review. Many thanks, Hayley.

Posted 3 years ago

“The first bouquet had 2 drooping flowers and on photograph was half the size of those shown. The second bouquet was two days late and most of the flowers were just mush. The foliage was all dried up.”

Helpful Report

Posted 3 years ago

Hi Joyce, I am so very sorry to hear this and have sent you an email accordingly. With kind regards Michelle

Posted 3 years ago

“Hello, I have already made a complaint regarding my order. I was assured a full refund, however this has not been received. I sent a picture of the flowers as they were truly appalling, compared to what I should have received.”

Helpful Report

Posted 3 years ago

Hi Jonny, I'm sorry to hear about your disappointing experience with us on this occasion. I've sent you a separate email to address this. Thank you for taking the time to leave a review. Thanks, Hayley.

Posted 3 years ago

“Flowers were delivered to wrong address, Gran therefore got 5 days after delivery. Price I paid was on paperwork too, would expect it buying flowers and especially as card said happy Mother’s Day you expect price not to be on gift.”

Helpful Report

Posted 3 years ago

Good morning, I am sorry to hear this, please may you send us an email with some more information, there shouldn't be any paperwork and delivery is made by Royal Mail so I feel we need to look into this. Many thanks, Amy

Posted 3 years ago

“I ordered some tulips for my Aunt who has been unwell. I ordered on Monday requesting a delivery on Wednesday. It is now Friday and the flowers have not yet arrived, even with the 2 day delivery window. Completely disappointing and the emails I have received after raising the issue have lacked any sort of apology and use the word unfortunately a lot! No tracking information is available.”

Helpful Report

Posted 3 years ago

Hi Laura, I'm sorry to hear about the experience you've had. I can see you have contacted us directly and we have resolved this for you. Kind regards, Liam.

Posted 3 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews