Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Christmas order didn't arrive on 14th Dec Most unusual. I have emailed them.”

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Posted 3 years ago

Thank you for taking the time to leave us some feedback, I can confirm our care team have been in touch directly. Many thanks, Amy

Posted 3 years ago

“My mother hasn’t received my order.”

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Posted 3 years ago

Hi Kathleen, thank you for taking the time to leave us some feedback, I can confirm our care team have been in touch directly. Many thanks, Amy

Posted 3 years ago

“Very poor bunch of flowers. Not the quantity as shown on the website. I will never use Flying Flowers again.”

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Posted 3 years ago

Dear Helen, I'm so sorry you were disappointed. An email is on it's way to you regarding your comments. Kind regards, Linda

Posted 3 years ago

“My order of a Christmas tree to my 90 year old mother in law was not delivered and it was due on the 14th to 16th December. I was with her this weekend and can confirm this. I asked Your customer services what had happened and was told to pursue this with the royal mail. My contract is with you not the royal mail and you should ensure its delivered. I am so disappointed as I use your company a lot and have not had this problem before.”

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Posted 3 years ago

Hi Susan, this is disappointing to hear. I have sent you an email in regards to this. Beth

Posted 3 years ago

“Orders have not arrived , nor been acknowleged”

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Posted 3 years ago

Hi Karin, I am sorry to hear this, I have sent you an email to address this issue. With best regards Michelle

Posted 3 years ago

“I have used Flying Flowers for a few years and they have always been brilliant but I have yet to receive my recent order that should have arrived 3 days ago!!”

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Posted 3 years ago

Hi Alison, I am so sorry to hear this, I can see you have been in touch with our care team direct, many thanks, Amy

Posted 3 years ago

“I paid for my delivery to be delivered on Tuesday 15th December. Friday 17th the item had still not arrived. Cannot call and so complete waste of money.”

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Posted 3 years ago

Hi Charlotte, I am so sorry to hear this, I can see you have been in touch with our care team direct. Kind regards, Amy

Posted 3 years ago

“The flowers arrived 2 days late and with a blank card!! The system was unable to process the booking with the card message so had to leave blank. Not the kind of service I have been usrd to, over the years from Flying Flowers. Cindy Jones”

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Posted 3 years ago

Hi Cindy, many thanks for your review. I have sent you an email in regards to this. I'm so sorry to hear what has happened. Beth

Posted 3 years ago

“Trying to find out if Christmas Tree has root ball, have messaged, no reply, have e mailed, invalid, have live chat technical problem several times!!!!”

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Posted 3 years ago

Hi Lynette, I'm sorry you've had a problem contacting us. The Christmas tree does have a root ball. I had one of these myself last Christmas and planted it outside in the garden in the spring once the frosts had finished. Kind regards, Linda

Posted 3 years ago

“Oh dear. I have ordered flowers from your company for years, but now it has become hopeless. Your website is awful to navigate, offering dates, that it then tells me at the check out page are no longer available. No one answers the phone or responds to live chat. Time to find a new flower delivery company with a working website...”

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Posted 3 years ago

I'm sorry you experienced problems with our new website. Our Website Development Team are looking into this and hope to have them fixed as soon as possible. Kind regards, Linda

Posted 3 years ago

“Still waiting and haven't had a response to my email still!”

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Posted 3 years ago

Hi Kerry, Thank you for your review. I have sent you an email with more details. Best wishes, Linda

Posted 3 years ago

“The flowers have not yet arrived!”

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Posted 3 years ago

Hi Emma, I'm really sorry to hear this. I have sent you an email in regards to your feedback. Many thanks, Beth

Posted 3 years ago

“Hi, my mum says she has not received her plant.”

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Posted 3 years ago

Hi, I am sorry to hear about this. I have sent you an email about the issue. Thanks for letting us know. Best wishes Stacey

Posted 3 years ago

“Initial problem my error but extras missing and no response to emails.”

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Posted 3 years ago

Hi Angella, thank you for speaking to me today, I am pleased I could resolve this for you. Best wishes Jo

Posted 3 years ago

“Sadly, my daughter-in-law did not receive the flowers I ordered for her ‘special’ 60th birthday. I have been unable to visit her because I am shielding my ( 83yrs old) husband. I have used ‘Flying Flowers’ before, but I will NEVER use them again!”

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Posted 3 years ago

Hi Sheila, thanks for taking the time to leave us your feedback. An email has been sent to you in regards to this. Many thanks, Beth

Posted 3 years ago

“I received a bouquet through this company. the bouquet cost 30 pounds. I'm shocked. wouldn't give fifty cents for it. robbery and deception.”

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Posted 3 years ago

Hi, I am so sorry you were disappointed with your flowers, if you can send us an e-mail to hello@flyingflowers.co.uk with your order number and billing address details, we will be happy to look into this for you. Best wishes Jo

Posted 3 years ago

“Unfortunately on this occassion the flowers were not up to standard, floppy droopy and some were dead. A second bouquet was sent and this too was not up yo standard floppy and droopy. Very disappointed for a 50th birthday present.”

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Posted 3 years ago

Thank you for leaving feedback, I am very sorry to hear this. I can see that you did contact us directly and that we have now resolved this issue for you. With kind regards Michelle

Posted 3 years ago

“Damaged and dead flowers in the delivery. Wrote to say that and expected a response. None given. You have lost my custom”

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Posted 3 years ago

Hi Joseph, I am sorry to hear this. I can see you contacted us and this has now been resolved. Thank you for your taking the time to leave us a review. Best wishes Jo

Posted 3 years ago

“Excellent service delivered on time”

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Posted 3 years ago

Thanks for taking the time to leave us your review. I am pleased to hear you are happy with our service. Best wishes Stacey

Posted 3 years ago

“For £32 it was Avery poor bunch of flowers::: it wasn’t as good as a £5 bunch from Sainsbury’, For example, the two small sunflowers (3”) didn’t fully open whilst the large (5”) Sainsbury’s One has been. Fully open for a longer period. I could go on! I would certainly not recommend them to anyone,”

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Posted 3 years ago

Hi Louise, I am so sorry to hear the 2 sunflowers didn't open, I hope the 3 yellow craspedia, 2 purple bi coloured roses, 2 peach/pink roses, 3 blue iris, 3 cerise stocks and 2 thlaspi green bell were in a better condition, I can confirm I have sent yourself an email addressing this, kind regards, Amy

Posted 3 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews