Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want the flowers you order to be delivered on the date you choose, dont bother ordering from this company.”

Helpful Report

Posted 3 years ago

Hi Pamela, Once again our sincere apologies. I can see you chose Royal Mail delivery option where's there a 90% chance your gift will arrive on the selected date but there is a small chance it will arrive the next working day. This is explained on our website and in our catalogues. With kind regards Michelle

Posted 3 years ago

“Order didn't arrive for my wife's birthday. Emailed twice. Got a refund. Oh well. How sad. Never mind.”

Helpful Report

Posted 3 years ago

Good Morning Duncan, I am sorry to hear about this. I am pleased our care team were able to help. Thanks for taking the time to leave your review. Best wishes Stacey

Posted 3 years ago

“Flowers looked nothing like the picture”

Helpful Report

Posted 3 years ago

Hi Laura, I'm sorry to hear that you were not satisfied with your gift and have sent you an email to address this. With kind regards Michelle

Posted 3 years ago

“The flowers were not deluvered by a standard letterbix. Royal mail took them to the depot where they could not be claimed until after 24 hours. They were very dry and some turni g brown at the edges.”

Helpful Report

Posted 3 years ago

This is very disappointing to hear Ann. I can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 3 years ago

“Never ever order from this company. The flowers didn’t come on time there was no free chocolates this is a con! And they were dead!!! Honestly DO NOT ORDER!!!!”

Helpful Report

Posted 3 years ago

Hi Hannah, Thank you for taking the time to leave feedback, I can see that you have already contacted us directly and that the issue has now been resolved. Kind regards Michelle

Posted 3 years ago

“The flowers were the wrong ones and they were Weathered”

Helpful Report

Posted 3 years ago

Dear Customer, So sorry for the issues outlined in your review. I can see our customer care team have responded to your recent email and now resolved this for you. Regards Sue

Posted 3 years ago

“I have already left my review . I will never order flowers of flying flowers ever again. And I do hope that people read the reviews about this company. There are two sites for reviews one says one word comments like good fantastic. The other site tells the truth.”

Helpful Report

Posted 3 years ago

Hi Lesley, Really sorry to hear of the issues with delivery on this occasion. I can see from your order that our customer care team have since addressed this and resolved with you. Kind regards, Amy

Posted 3 years ago

“Arrived worse for ware. Money refunded Wary about using again”

Helpful Report

Posted 3 years ago

Hi Ian, I'm sorry to hear you gift didn't arrive in good condition. I'm pleased we were able to put this right for you. Kind regards, Liam.

Posted 3 years ago

“It was for a very special occasion our Great granddaughter being born all spoilt by your flying flowers . That's the only thing they are good for are flying. Please do not order from this site. I ordered on Sunday said they would be there Tuesday 17th they still havent arrived. I am so disappointed.”

Helpful Report

Posted 3 years ago

Hi Lesley, Really sorry to hear of the issues with delivery on this occasion. I can see from your order that our customer care team have since addressed this and resolved with you. Regards Sue

Posted 3 years ago

“Ordered a gift set sort of thing with pink roses a wee champagne and chocolates for £25.99 and the flowers nothing like the photo it had a total of 3 roses 2 of which were dead”

Helpful Report

Posted 3 years ago

Good Morning Brendan, I am very sorry to hear this, and have sent you an email to address the issues raised in your review. With kind regards Michelle

Posted 3 years ago

“Dead flowers arrived very late to a recently bereaved relative, not good”

Helpful Report

Posted 3 years ago

Hi John, thanks for getting in touch. I can see from the notes on your order that this was resolved this for you and a new gift was sent out. If you would like us to look into this further please send us an email to hello@flyingflowers.co.uk Kind regards, Carl.

Posted 3 years ago

“My daughter, Rebecca Laing contacted you on 27/07/21 with pictures to tell you how poor her bouquet had been. She did not want to bother me with a complaint I ordered citrus Zing to be delivered on 24/07/21 they did not arrive until 26/0721 the free chocs did not arrive at all. The only flowers unscathed are the Lilies which were still in bud. All else was either broken ,withered or so dry there was no redeeming them. My sister and I have used you company and have always been very pleased.I welcome your comments. Joan Robb IS590153290101... Thank you”

Helpful Report

Posted 3 years ago

Hi Joan, this is not the service we aim to provide at all. I have sent you an email about the issues you have raised. Thanks for letting us know. Best wishes Stacey

Posted 3 years ago

“Flowers were half dead wheat finally arrived”

Helpful Report

Posted 3 years ago

Dear Customer, So sorry for the issue experienced with your flowers on this occasion. I can see from your order our customer care team has been in touch and resolved the issue raised in your review. Regards Sue

Posted 3 years ago

“Sadly the flowers weren't delivered. Not at all characteristic of Flying Flowers. I suspect Royal Mail at fault.”

Helpful Report

Posted 3 years ago

Hi Brian, I am sorry to hear this. I have sent you a separate email to address this matter. Kind regards, Vanessa

Posted 3 years ago

“Not happy. My mum’s birthday flowers ordered a week before and arrived a day late.”

Helpful Report

Posted 3 years ago

Hi Thank you for your feedback I have sent you an email. Kind Regards Lynda The Flying Flowers Team.

Posted 3 years ago

“My partner ordered some peonies - they are my favourite flowers. i was hopeful that they would be good as I had received a lovely bunch from them previously - a week or two before. the most recent bunch were very poor. you could tell as soon as you opened the box that the buds had been damaged. they barely opened and the flowers that did had only one layer of petals - clearly a variety of peony but not the usual one. I was really disappointed and contacted customer services at the end of the week who in a patronising manner told me flowers are only meant to last three days. i wrote back to pursue it but didn't hear back. all i can say is this bunch were poor, sometimes this happens but the 1 star is due to the poor customer service. i spend £30 on flowers a week at least and have bought them from all sorts of places, locally and on line and i think the quality of these and the service was the worst i have experienced - clearly this doenst happen all the time but you would expect a better response when you have a genuine complaint”

Helpful Report

Posted 4 years ago

Hi Andrea I am sorry to hear this and thank you for your feedback. I can confirm I have sent you an email. Kind Regards Lynda

Posted 4 years ago

“I ordered flowers chocolates and Prosecco for two of my relatives who were having birthdays Michelle Gent and Hayley Gent . They received only the flowers . I was so disappointed Jennifer Gent Perhaps you could explain what happened and refund money where necessary”

Helpful Report

Posted 4 years ago

Hi Jennifer, I am sorry you were disappointed with your recent purchase. I have sent you a separate email to address this matter. Kind regards Sue

Posted 4 years ago

“The flowers that arrived looked nothing like the bouquet that was suppose include 50%extra so I feel very disappointed”

Helpful Report

Posted 4 years ago

Hi Jean So sorry to hear this, I have sent you an email. Kind Regards Lynda The Flying Flowers Team.

Posted 4 years ago

“Flowers received were of unacceptable quality. They were for my wife on her birthday; I had to order additional flowers from another company because of the poor quality. There were 5 or 6 flowers with heads broken off, some stems were broken, others looked like they had been dragged through a hedge backwards, the bunch was just thrown together quickly --etc. I will not have that again.”

Helpful Report

Posted 4 years ago

Hi Robin, I am really sorry to hear about this. I have sent you an email about the issue you have raised. Thanks for bringing this to our attention. Best wishes Stacey

Posted 4 years ago

“Very disappointed the flower looked old and there were not very many of them, nothing like the picture on the website. I will not be using this site again.”

Helpful Report

Posted 4 years ago

Hi Angela Thank you so much for your feedback and so sorry to hear this, I can see we have sent you an email. Kind Regards Lynda

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews