Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dismal service. my first order for mothers day weekend never was delivered apparently it was damaged in transit. nobody let me know. i couldn't reach you by telephone or the chat line. i had to resort to email. i have reordered my flowers for delivery last friday but these have not been received either!!!!”

Helpful Report

Posted 4 years ago

“Not great only look about £5 got for mum birthday who I haven’t been able to see because of lock down”

Helpful Report

Posted 4 years ago

Hi Michaela, I'm sorry to hear you are unhappy with the flowers. I have sent you an email in response to this. Kind regards, Liam.

Posted 4 years ago

“The flowers that arrived crushed and had broken stems, many were also dying. The bunch of flowers i received were poor compared to the picture shown on the website”

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Posted 4 years ago

Hi, I am sorry to hear this, thank you for taking the time to leave us review . Kind regards Jo

Posted 4 years ago

“Ordered and paid to be delivered on the day before mother's day, (Saturday). Emailed to tell me they were dispatched Friday and still nothing received by following Wednesday. Very disappointed.”

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Posted 4 years ago

Hi, sorry to hear about this. I can see that you spoke to us regarding this issue. Thanks for taking the time to leave your review. I am sorry we let you down. Best wishes Stacey

Posted 4 years ago

“Very poor service from start to finish brought 2 bunches of mothers day flowers at £27.99 each 1 for my mother and 1 for from sons mother and was very disappointed emailed flying flower and 1 person replied saying he will refund me 25% back which is £5.95 what a joke and also the advert states you get 25% extra flowers.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and feedback. I'm sorry to hear that there was a problem with your order. I can see you have been in touch with our team to address this issue. Best wishes, Dawid.

Posted 4 years ago

“Really disappointed with this flowers nothing like the picture and they were meant to be 25% extra. Makes it worse has they were for my mum on Mothers day”

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Posted 4 years ago

Hi Shirley, I'm sorry you were disappointed with your gift. In regards to your feedback I have just sent you an email. Kind regards, Carl. .

Posted 4 years ago

“Bouquet of flowers were very small, was not happy with the purchase.”

Helpful Report

Posted 4 years ago

This is very disappointing to hear G Kaur. I can confirm that I have sent you an email regarding this. Valerie

Posted 4 years ago

“Very disappointed at the flowers I could of got the same for £3 at my local super market”

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Posted 4 years ago

This is disappointing to hear Mark. I can see that you have contacted us directly and this has now been resolved. Best wishes Valerie

Posted 4 years ago

“Extremely disappointed with the service received. Ordered specifically for Mother's Day and selected the 14th March as a delivery date. Flowers were not delivered on 14th March and upon contacting customer services, I was advised that the delivery date cannot be guaranteed. Flowers were delivered yesterday on 15th March . Will not be placing an order with you again.”

Helpful Report

Posted 4 years ago

Hi There, thank you for your review. I'm sorry you were disappoints. We do advise on our website when you place your order that there is a 90% chance your order will arrive on the selected date. If not it will arrive the next working day. Kind regards, Carl.

Posted 4 years ago

“Ordered the Mother’s Day bouquet for £26.99. It was advertised as coming with a free box of chocolates. I received an email to say that the chocolates had ran out but the ye were substituting with something of equal value. The flowers arrived, I have to say the bouquet was extremely small, did not look like £27 worth. Looked like a £7.50 one you get from supermarkets. Also there was no chocolates to be seen! Either they forgot or the delivery driver got peckish on his round. I have sent an email complaining but still no reply. Not a great experience!”

Helpful Report

Posted 4 years ago

Hi Dan, Thank you for your review. This is disappointing to hear as all our items are made to the exact stem count recipe advised on the product pages on our website. I can see that we have now picked up your email and replied with a resolution for you. Once again my apologies for the disappointment caused on this occasion I hope your recipient still enjoyed their gift. Kind regards Clare

Posted 4 years ago

“My mum hasn't recived her flowers or chocolates for mothers day, thinking this is very poor and I will not use you again, I would like something sent to my mum or I will have a refund no happy at all 😡”

Helpful Report

Posted 4 years ago

Hi Maxine, thank you for your review. I can see you have been in touch with our customer service team and this matter has been addressed. Best wishes, Dawid

Posted 4 years ago

“Still not received my flowers I ordered for Mother’s Day they was meant for delivery on the 13 March it’s now the 15 and mother’s day as been and gone can’t get though to anyone”

Helpful Report

Posted 4 years ago

This is really disappointing to hear Steven. I can see you have contacted us directly and this has now been resolved. Best wishes Valerie

Posted 4 years ago

“Sorry to report Mr and Mrs Leeds have yet to receive their flowers I ordered last week.. Awaiting your reply.”

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Posted 4 years ago

I'm very sorry to hear this, Anne. An email has now been sent to you in relation to your review. Thank you for leaving us your feedback. Best wishes, Luke

Posted 4 years ago

“My grandson brought me some flowers for Mother’s Day could have brought them from shop for £4 disappointing that my grandson brought these out of his own money half dead already x”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry to hear about the poor quality of your gift. Please send us an email to hello@flyingflowers.co.uk with the details so we can resolve this for you. Kind regards, carl.

Posted 4 years ago

“They came all broken and crumbles look mouldy”

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Posted 4 years ago

Hi Kie, Thank you for taking the time to write us this review. This is disappointing to hear. have contacted you directly via the email address supplied on your order. Kind regards Clare

Posted 4 years ago

“Placed an order for flowers and chocolates to be delivered to my Mother in law for on the day before Mothers day, however they did not arrive. Rang Mother in law on Mothering Sunday to see if she had received them, but she still had not. No notification from Flying Flowers to say a delay in delivery. Nothing. Appalling service, mother in law received nothing from us on Mothers day, really heartbreaking and dissappointing. Absolutely disgusted. When contacting FFcustomer services I was told I should expect delays and it is written on their website. Absolutely rubbish. Do not order from them, they can not be trusted to send flowers on the date arranged.”

Helpful Report

Posted 4 years ago

Hi there, thank you for posting your review. As advised on our website when you placed your order there is a 90% chance your order will arrive on the selected date with the free delivery option. If not it will arrive the next working day which in this case would have been Monday. If this did not happen please send an email to hello@flyingflowers.co.uk so we can put it right for you. Kind regards, Carl.

Posted 4 years ago

“Won’t be ordering again, very poor, nothing like the picture”

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Posted 4 years ago

Thank you for your feedback Angela, I am sorry you were disappointed with the flowers. An email has been sent to you regarding this. Best wishes Valerie

Posted 4 years ago

“I am yet to have a reply to an email I sent. The flowers I received are horrendous. And I also haven't received the two boxes of chocolates I ordered with the flowers.”

Flying Flowers 1 star review on 14th March 2021

Helpful Report

Posted 4 years ago

Hi Fletcher, I am so sorry to hear of the issues you had with your order, I can see that our customer care team have been in touch with you and addressed the issues you have raised in your review. Regards Sue

Posted 4 years ago

“Very upset and disappointed with the flowers you sent my mum for mother's day. Disgusted they were definitely not the flowers I ordered online with u. Will not be buying from your company again. Upset and unhappy customer”

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Posted 4 years ago

Thank you for your review Karen, I am sorry you are disappointed with the flowers. I can confirm I have sent you an email regarding this. Best wishes Valerie

Posted 4 years ago

“FF10004223094 Hi I am so angry to find out that these flowers were delivered to my Mother on Friday practically dead. I’m gutted I haven’t seen her for nearly a year and this was to be a special gift. She is 90 years old in a residential apartment She was too upset to tell me until she was persuaded to tell me by a carer. She will attempt to send me a photo but difficult for her to do. She doesn’t see very well and very disabled. Absolutely disgusting and so angry. Gail Ward”

Helpful Report

Posted 4 years ago

Dear Gail, I am so sorry to hear this. I can see this has now been resolved for you. Thank you for taking the time to leave us a review. Kind regards Deborah. .

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews