Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 day after they arrived , the yellow roses are dying and looked awful.Really embarrassed as a gift for my daughter as going through a terrible time”

Helpful Report

Posted 4 years ago

Dear Claire, thank you for taking the time to leave us review. I have sent you an email regarding this issue. Kind regards Deborah.

Posted 4 years ago

“Major issues with delivery. Postman left a card saying the recipient should rearrange delivery on Friday. She WAS AT HOME! There was a tick box to say if the parcel contained perishables which they did NOT tick even though it was obviously flowers. Then it was redelivered today just abandoned in the doorstep without the bell being rung or the door being knocked. This is so disappointing!”

Helpful Report

Posted 4 years ago

Hi Madeline , Thank you for your review. I am sorry to hear about the issue with the postman in the delivery area. I have fed this back via our internal quality assurance programme. I do hope your recipient still enjoyed their gift. Kind regards Clare

Posted 4 years ago

“I am afraid that althiugh there is no problem with the flowers the delivery is rubbish. This is my second experience and after 3 days still no flowers! Very disappointed really. Maybe the way they are delivered should be reviewed. The recipient lives in a major city, easy access. The recipient is a primary school teacher doing online teaching and has been home all the time for 3 days. No notification of any form has followed. Having received an email at 8am on the morning of delivery I was very optimistic as far as everything going fine. But no! Don't know where the bouquet is... It is now the weekend and even if the flowers arrive later on, what state are they going to be in? So annoyed as it is the second mishap.”

Helpful Report

Posted 4 years ago

Hi Evelyne, Thank you for getting in tough with us. I am very sorry that your order was not delivered. I can see that we have replied to your email. I will make sure your feedback is passed on. Kind regards, Carl.

Posted 4 years ago

“ordered thursday 14/01/21 still waiting for d/y 20/01/21 you ring up and there are working from home.I wish to cancel the order and I will never deal with them again.”

Helpful Report

Posted 4 years ago

Hi John, As per my call, I'm pleased I was able to explain the reason for the perceived 'non delivery' with you personally and that the matter has now been resolved to your satisfaction. If you're happy to provide an update to your review we'd love to hear from you again. Kind Regards, Brian

Posted 4 years ago

“I haven’t recieved flowers yet - delivery date was meant to be on Friday”

Helpful Report

Posted 4 years ago

Dear Lucy, I'm really sorry to hear this. I have sent you an email with my apologies. Kind Regards, Brian

Posted 4 years ago

“Ordered not yet received to delivery address”

Helpful Report

Posted 4 years ago

Hi Jocelyn So sorry to hear that I can confirm I have sent you an email. Kind Regards Lynda

Posted 4 years ago

“They haven't arrived yet should have been the 8th January”

Helpful Report

Posted 4 years ago

Hi Lana I am so sorry to hear that I can see we have sent you an email. Kind Regards Lynda

Posted 4 years ago

“We asked someone to tell us if our order was delivered to our neighbours Nobody called!”

Helpful Report

Posted 4 years ago

Hi Rudolph, Thank you for your review. One of my colleagues has emailed you today. Regards Sue

Posted 4 years ago

“Flowers were 4 days late, dead and damaged! I did get a refund but refused sending another bouquet as a token of goodwill. The flowers look worse than an Aldi £4.99 bunch!”

Helpful Report

Posted 4 years ago

Hi Joyce So sorry to hear that and thank you for your feedback. I can confirm I have sent you a email. Kind Regards Lynda

Posted 4 years ago

“My sister ordered flowers before Christmas for delivery between 21/23December. Flowers were a no show. When she contacted the office firstly she was told the did not have the order, then she was told oh, you won’t get this until 4 Jan 2021. Considering they were ordered 16th December, pigeon post would have been better. Appalling. Watch this space in case they are not delivered on the 4th Jan.”

Helpful Report

Posted 4 years ago

Hi There, I am sorry to hear about this. This does not sound correct at all. If you supply either a name or an order number we can look into this for you. Kind regards Clare

Posted 4 years ago

“The order to date has not been fulfilled. It was due on the 17th December to Mrs J Harris, 5 Capstone Place, Ilfracombe, N Devon. EX34 9TQ”

Helpful Report

Posted 4 years ago

Hi Janice, Thank you for your review and thank you for confirming the flowers have now arrived and are fine. Regards Sue

Posted 4 years ago

“Had flowers delivered to a friend for Christmas, flowers were totally awful. I am so dissatisfied and disappointed. Although have received an email stating being given a full refund. This is no consolation to to my friend who received them. Will never use Flying Flowers again.”

Helpful Report

Posted 4 years ago

Dear customer, So sorry your flowers weren't up to our usual standard. Thank you for your review. Regards Sue

Posted 4 years ago

“I have sent you a email.”

Helpful Report

Posted 4 years ago

Hi Julie Thank you for contacting us I can see we have sent you an email. Kind Regards Lynda

Posted 4 years ago

“THE FLOWERS I ORDERED ARRIVED ON TIME BUT IN A VERY POOR CONDITION THE STEMS ARE VERY WEAK AND THE SPRAY CARNATIONS WERE BROKEN”

Helpful Report

Posted 4 years ago

Hi Norma Jd Priestley So sorry to hear that I can confirm I have sent you an email. Kind Regards Lynda

Posted 4 years ago

“Rubbish service. You asked us to choose a date for delivery. We chose 15th December. My uncle stayed in all that day and the next!! Nothing came. Where is it now? Don’t ask me to order again!”

Helpful Report

Posted 4 years ago

Hello John, I am sorry to hear you are disappointed. An email has been sent to you today addressing the issues raised in your review. Kind regards Valerie

Posted 4 years ago

“We ordered two plants to different addresses and only one arrived”

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Posted 4 years ago

Hi Elaine Thank you for your feedback I can see we sent you an email. Kind Regards Lynda

Posted 4 years ago

“We didn’t receive the flowers.so a refund has been given.”

Helpful Report

Posted 4 years ago

Hi Sharon, I'm sorry to hear your order wasn't delivered. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“2 separate orders for flowers none have been delivered”

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Posted 4 years ago

Hi Mary, I'm sorry to hear this. I can see you have contacted us directly about both orders and we have replied to your emails. Kind regards, Liam.

Posted 4 years ago

“Order was meant to have arrived on Saturday 5th December and still had not been delivered by Monday 7th December. I am still waiting for an update from flying flowers at 16.30 on 8th December following my reporting of the issue.”

Helpful Report

Posted 4 years ago

Hi Claire, I can see you have been in contact with us and our care team have replied to your email. Kind regards, Liam.

Posted 4 years ago

“My order due for a birthday gift due to arrive Saturday 28 November did not arrive until the following Tuesday. Not good enough. Will not use again”

Helpful Report

Posted 4 years ago

I'm sorry to hear this Gillian. I have sent you an email in response to this. Kind regards, Liam.

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews