Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

Write Your review

Tell us how Flying Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers failed to arrive for birthday present.”

Helpful Report

Posted 4 years ago

Hi I am very sorry to hear that, I can confirm I have sent you an email. Kind Regards Lynda

Posted 4 years ago

“My order hasn't been delivered.”

Helpful Report

Posted 4 years ago

Hi Dianne Thank you for informing us I have sent you an email. Kind Regards Lynda

Posted 4 years ago

“Order has not arrived, very disappointed”

Helpful Report

Posted 4 years ago

Hi Thank you for your feedback I can see we have sent you an email Kind Regards Lynda

Posted 4 years ago

“My order never arrived”

Helpful Report

Posted 4 years ago

Hi Marie, Really sorry your gift never reached the recipient. I can see from your order our customer care team have been intouch and resolved this with you. Thank you for your review. Regards Sue

Posted 4 years ago

“Orders should be delivered on the date customers request”

Helpful Report

Posted 4 years ago

Dear Customer, I am sorry your order was not delivered on the day you expected. At Flying Flowers we give two options for delivery 1st is Royal Mail which is free delivery with a 2 day window. 2nd is a Courier with a £5.99 delivery charge guaranteed delivery on the date chosen. Thank you for your review. Regards Sue

Posted 4 years ago

“My order never arrived to the destination in time it should have been delivered on the 1st of December , I emailed costumer services on the second of December asking when will it be delivered and received a email today third of December saying the order will now be cancelled and the money returned to my card !! Very very bad service will not use you again and will not recommend to anybody!!”

Helpful Report

Posted 4 years ago

Hi Paula, Really sorry for the experience you have had on this occasion. I have sent you an email addressing the issues you have raised in your review. Thank you for your feedback. Regards Sue

Posted 4 years ago

“Arrived 2 days late for a special birthday very disappointed 😞”

Helpful Report

Posted 4 years ago

Hi Patsy - I'm so sorry to hear about this! Thank you for taking my call today and I will confirm the resolution by email. Kind Regards Anita

Posted 4 years ago

“Flowers did not arrive for my mum. FF refused to discuss with me due to data protection! Unbelievable.. took my money ok!”

Helpful Report

Posted 4 years ago

“Very disappointed Flowers never arrived and they were for 40th lockdown birthday, I am so upset.”

Helpful Report

Posted 4 years ago

Hi Rachel - Thank you for leaving a review. I'm really sorry to hear about this but can see that one of my colleagues have been in touch with you about it. Kind Regards Anita

Posted 4 years ago

“Very disappointing on this occasion. Flowers were two days late. Hopefully they’ll recover after a long soak in cool water. Particularly frustrating after I’ve been so full of praise previously on Trustpilot and when urging my friends and family to purchase from Flying Flowers.”

Helpful Report

Posted 4 years ago

Hi Alexandra, Thank you so much for your review. I can see from your orders that we have been in contact directly with you regarding these issues. Best Wishes Jackie

Posted 4 years ago

“Ordered flowers Monday still haven't arrived , won't be using you again .”

Helpful Report

Posted 4 years ago

Dear Sarah, thank you for taking the time to advise. I have emailed you best wishes Jackie

Posted 4 years ago

“Did not arrive on her birthday”

Helpful Report

Posted 4 years ago

Hi Sylvia, I'm sorry to hear this. I can confirm I have sent you an email in response to this. Thank you for taking the time to write a review. Best wishes, Liam.

Posted 4 years ago

“3 orders placed only 1 completed successfully Very poor I wont be using you again. Poor customer service.”

Helpful Report

Posted 4 years ago

Hi Mel, I'm sorry to hear there was an issue with 2 of your orders. I can see you have contacted us directly and this has been resolved by our care team. Kind regards, Liam.

Posted 4 years ago

“We were very disappointed with the service and the flowers. The flowers were not delivered on the day we requested on Tuesday the 17th November. My mum who is 81 years old never received her flowers until Friday 20th November when she had to go and collect the flowers herself from Royal Mail. By that time some of the flowers had died the rest had wilted. I am so disappointed by the service this time. I have used Flying Flowers service on many occasions and we were very satisfied with the service and flowers provided. We would be happy to provide a photo of the flowers the way they were received to enable you to compare the two photos of what we got and what we thought we would be receiving. I would appreciate it if this can be investigated. I look forward to hearing from you.”

Helpful Report

Posted 4 years ago

Dear Angela Thank you for taking time review our product . I have contacted you via email to resolve the issue with you regards Jackie

Posted 4 years ago

“The flowers I ordered were never delivered and if I’d not contacted the intended recipient I’d never have known! I emailed customer service who did give me a refund but this didn’t solve the problem of the lack of flowers! I emailed again to ask them to fulfil the order but they said they couldn’t do that and as far as they were concerned the matter was resolved! Will definitely not use them again.”

Helpful Report

Posted 4 years ago

Good Afternoon Sarah, I am so sorry to hear about your disappointment with your recent purchase. Thank you for taking the time to leave a review. Kind Regards, Jacob

Posted 4 years ago

“My mums arrived late and where almost dead my daughter should have arrived sat still waiting not impressed”

Flying Flowers 1 star review on 16th November 2020

Helpful Report

Posted 4 years ago

Hi Diane, Thank you so much for your review. I can see from your orders that we have been in contact directly with you regarding these issues. Best Wishes Sue

Posted 4 years ago

“Flowers were awful, nothing like the picture that has the same amount, roses look dead. Very disappointed as they were a gift for my mum”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback. This is very disappointing to hear. I have sent you an email with regards to this. Best Wishes Sue

Posted 4 years ago

“Very disappointing. The flowers arrived a day late. My daughter found some were mouldy. The good point is that when she phoned to complain she was promised a new bouquet.”

Helpful Report

Posted 4 years ago

Hi Kay, So sorry for the disappointment on this occasion. I can see from your order we have resolved this directly with the recipient. Thank you for you review and feedback. Regards Sue

Posted 4 years ago

“Ordered flowers, with 4 days before date required, flowers have not arrived contacted customer services who asked me to make sure the flowers had still not arrived finally refunded money would have preferred my order being sent again”

Helpful Report

Posted 4 years ago

Hi David, Really sorry for the disappointment on this occasion. Thank you so much for your review and feed back. Regards Sue

Posted 4 years ago

“Flowers ordered in plenty of time for birthday. Arrived the day after, FF blamed Royal Mail, when flowers should have been dispatched earlier. Poor service”

Helpful Report

Posted 4 years ago

I'm sorry to hear this. Thank you for taking the time and leaving us a review. Best wishes, Luke

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews