Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FLOWERS ORDERED BUT NEVER DELIVERED. No message to say that they had not sent the flowers, but happy to take the money. What a con trick is that.”

Helpful Report

Posted 4 years ago

Hello Susan, thank you for your review, this is disappointing to hear. I can see that you have contacted us directly and this has now been resolved, best wishes Valerie

Posted 4 years ago

“The flowers were dreadful and broken”

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Posted 4 years ago

Hi Stuart Very sorry to hear this I can see we have sent you an email. Kind Regards Lynda

Posted 4 years ago

“Poor delivery service by post”

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Posted 4 years ago

Hi Anne So sorry to hear this and thank you for your feedback. Kind Regards Lynda

Posted 4 years ago

“Very disappointed with the flowers did not get the flowers that were advertised. Very small of flowers for the money”

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Posted 4 years ago

Hi Norma Thank you very much for your feedback. Kind Regards Lynda

Posted 4 years ago

“Not reliable service Next day delivery promised but not delivered Also no one is available to call from customer care Just auto replay email Very generic”

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Posted 4 years ago

“I paid for extra for dpd courier and on the day of delivery was told they couldn’t deliver on time and would have to be sent by Royal Mail and may not be the day required. I was so disappointed that they did not arrive on the correct day as I had ordered them with 5 days notice. Although I had the delivery refunded it does not compare to the disappointment of the late delivery.”

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Posted 4 years ago

Hello Nicola, this is disappointing to hear. I can confirm I have sent you an email with my apologies, best wishes Valerie

Posted 4 years ago

“I have just spoken to the recipient. Some rises were dead on arrival on Wednesday and today the bunch had to be thrown away as the rest if the flowers were dying. It was only 2 days after arrival... I am so upset and angry as they were for my mother in law in a home who I am unable ti see because if covid.”

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Posted 4 years ago

Hello Caroline, this is disappointing to hear. I can see you have contacted us directly and this has now been resolved, best wishes Valerie

Posted 4 years ago

“I ordered two bouquets for two different people. One boquet was lovely and the other was very poor. The flowers were not fresh and my mum was very disappointed.”

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Posted 4 years ago

Hi Helen, I've sent you an email in regards to this. Many thanks, Beth

Posted 4 years ago

“Rubbish! They didn’t look like the picture at all. There was hardly any flowers and some were broken. I complained and they were reluctant to give me a full refund! Eventually I got a measly 25% refund! There are better flowers at a petrol station. Do not use them!”

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Posted 4 years ago

Hi Lee, thank you for your review and feedback. Best wishes, Dawid

Posted 4 years ago

“Well the flowers arrived with the box crushed and the flowers damaged not dropped off at the apartment door ! My friend has had a stroke so I opted for the arranged bouquet not the letterbox type I normally order so I guess the postman takes better care with diliverys . A sad end and embarrassing end to what was supposed to be a nice "surprise " for a very dear friend who I'm unable to visit in these times Angus Anderson”

Helpful Report

Posted 4 years ago

Hi Angus, this is disappointing to hear. If you would like me to look into this for you please email a brief description with your order number and billing address to customerservices@flyingflowers.co.uk. Kind regards, Liam.

Posted 4 years ago

“The flowers did not turn up. I have sent 3 emails and still the situation hasn’t been resolved”

Helpful Report

Posted 4 years ago

Dear Ayesha, thank you for taking the time to send your review, I am sorry to hear your order was not delivered. I am can confirm we have replied to your email. If you need any further assistance please e-mail customerservices@interflora.co.uk. Kind regards Katy

Posted 4 years ago

“Very disappointing delivered to my daughter a day late very limp and dehydrated not a bit like in the picture . An expensive mistake .”

Flying Flowers 1 star review on 5th October 2020

Helpful Report

Posted 4 years ago

Hi Christine, Thank you for taking time to leave us a review. With our Royal Mail deliveries we do advise that there is a 95% chance that your gift will arrive on the selected date, however, there is a small chance that it can arrive the following working day. This is in line with the delivery information provided in our catalogues and on our website. Once delivered our letterbox flowers will need a really good drink and should perk up and start to bloom. Kind regards,Clare

Posted 4 years ago

“Ordered them over a week in advance for a memory of a death, selected to be delivered on the 3/10/20 and still not received them”

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Posted 4 years ago

Dear Sam, thank you for your review, I can see you have contacted us directly and this has now been resolved for you. Best wishes Jo

Posted 4 years ago

“Was meant to be delivered on Saturday and I am still waiting for my order which is now Monday”

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Posted 4 years ago

“Not very good. You delivered to me instead of the recipient. So still waiting for replacement to go to recipient. I don't drive hence online order. So not too happy at the moment”

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Posted 4 years ago

I'm sorry to hear there was a problem with the delivery Katrina, I can see a member of our care team have contacted you and resolve this. Kind regards, Liam.

Posted 4 years ago

“Arrived late roses black in centre disappointment as it was a birthday gift”

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Posted 4 years ago

Hi Lorna - I was so sorry to hear about this. I have replied separately by email. Best Wishes Anita

Posted 4 years ago

“Flowers arrived half dead and was missing the chocolates I ordered with the flowers. Despite these being postal flowers, they were not posted through the letterbox.”

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Posted 4 years ago

Hi Kourtneigh, Thank you for talking the time to leave us a review. I am sorry to hear this. I have emailed you directly regarding these issues. Kind regards, Clare

Posted 4 years ago

“Very very disappointed with the flowers and the lack of aftercare service, on e mailing the company twice to complain about a bouquet I had delivered which were of very poor standard , Needless to say that I will not be recommending or ever ordering from a company that can't reply to a simple e mail. Mrs J Tkacz”

Helpful Report

Posted 4 years ago

Dear Customer So sorry to hear this please send an email to customerservices@flyingflowers.co.uk with your order number so we can look in this for you. Kind Regards Lynda

Posted 4 years ago

“The date which was given flowers didn’t reach . Next day of the birthday my daughter in law got them. It’s so bad this was her 40th birthday . Next day she got card and flowers . I think I did a mistake ordering through you.”

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Posted 4 years ago

Dear Pratibha, thank you for your review, I can see you contacted us directly and this has been resolved for you. Kind regards Jo

Posted 4 years ago

“Unfortunately very disappointed - the box was delivered upside down the seal on the box was broken the chocolates were missing and the flowers damaged and this was due to the delivery service.”

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Posted 4 years ago

Hi Suzanne Very sorry to hear this I can see we have sent you an email. Thank You Lynda

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews