Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet again , delivered late on the DAY AFTER they were ordered for a special birthday even after booking a week in advance ! That’s twice in 2 orders - I won’t use again - no point is there when they’re not on time !!!”

Helpful Report

Posted 4 years ago

Hi Ann. Thank you for your feedback. I can see you opted for free postal delivery, which operates on a two working day delivery window. This is advised on our website, very sorry you are disappointed. Kind regards, Andre

Posted 4 years ago

“I ordered these Flowers a week in advance to make sure they got there in time. If I’d have known your company and Royal Mail wasn’t 100% certain they would turn up on the day I would never have used your company. I’m am absolutely FUMING”

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Posted 4 years ago

Good Afternoon. I'm sorry to hear you were disappointed with our service. I've sent you an email with my apologies and some further information about our deliveries. Best Wishes, Daisy.

Posted 4 years ago

“my order for my sister's Birthday was supposed to be delivered on 8thNov. and have still not arrived.”

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Posted 4 years ago

Hi Pat, sorry to hear this. I've sent you an email with our apologies. Best Wishes, Daisy,

Posted 4 years ago

“The flowers DID NOT arrive at their destination. The elderly lady for whom they were bought, had no present from me for her 80th birthday. Disappointment all around. This is not the standard of service I had expected from Flying Flowers. I had an online chat yesterday (Monday) and was assured they would be delivered yesterday. As of now, midday Tuesday, they have still not arrived.”

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Posted 4 years ago

“My wife never received the flowers ordered for our anniversary”

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Posted 4 years ago

Hi Clive So very sorry to hear this I can see we have sent you an email. Kind Regards Lynda

Posted 4 years ago

“I look to me as though they are dying not in bloom especially the yellow”

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Posted 4 years ago

Hi Darren I am so sorry to hear this I can confirm I have sent you an email. Kind Regards Lynda

Posted 4 years ago

“AS THE FLOWERS WERE UNWRAPPED.SEVERAL BLOOMS WERE CRUSHED AND DAMAGED..THE LEAVES WERE VERY DRY... .. IMERSED IN WATER IMEDIATELY THEY DIDNOT SURVIVE AND DIED WITHING 3 DAYS. MY MONEY WAS RE-IMBURSED...IT DIDNT MAKR UP FOR THE DISSAPOINTMENT.”

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Posted 4 years ago

Hi Ann. Thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve our service in the future. Kind regards, Tom

Posted 4 years ago

“Poor customer service, non receipt of flowers so missed a special occasion due to being let down by your company, no live chat available on website either”

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Posted 4 years ago

“Received my flowers a day late and in poor condition”

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Posted 4 years ago

Hi Jeffrey, Thank you for your review. I can see from your order my colleague has been in touch with you directly. Regards Sue

Posted 4 years ago

“Instead of sending me two emails asking me about my experience why not respond to my email about my complaint? I paid extra for a secured next day delivery but flowers, prosecco and chocolate all left on the path even though recipients home.”

Helpful Report

Posted 4 years ago

Dear Elaine Furnivall, Thank you for your review. I'm sorry your experience was disappointing. I have searched for an email from the address you provided on your order, but we have not received it. If you would like to send us further details so that we can look into this for you, you can email to customerservices@flyingflowers.co.uk. Kind regards, Sally

Posted 4 years ago

“Very disappointed in the flowers you delivered to my granddaughter yesterday. Very poor I had some delivered today and they were beautiful so different from hers so feel disappointed”

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Posted 4 years ago

Hi Ann, sorry to see this. I have checked your order and see we have been in contact with you via email to resolve this. Thank you for leaving us your review. Best wishes, Sophie

Posted 4 years ago

“The flowers i ordered on the last 3 occasions were terrible nothing like what was advertised. We don’t usually get to see what is sent but a friend sent a picture with a thank you. Won’t be ordering again”

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Posted 4 years ago

Hi Thank you for your feedback I can see we have been in touch with you regards to the three deliveries. Once again sincere apologies Regards Lynda

Posted 4 years ago

“The flowers were squashed and didn't open properly.”

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Posted 4 years ago

“i ordered some flowers to be delivered for my friend on 06/10 they arrived on 20/10 over a week later and half dead i wasn’t expecting this from flying flowers. absolutely appalling.”

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Posted 4 years ago

Hi Sabiyah, thank you for your review. I'm sorry to hear that your order wasn't delivered as expected. I have looked into your order and sent you an email. Best wishes, Dawid

Posted 4 years ago

“Ordered flowers to be delivered on 17 Oct Still not arrived on the 19”

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Posted 4 years ago

Hi Kathleen, Thanks, I can see you opted for free postal delivery. These have a 2 working day delivery window. Best wishes Stacey

Posted 4 years ago

“Ordered to arrive 16 and hadn’t even arrived in 17 for birthday”

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Posted 4 years ago

Hi Thank you very much for your feedback. Kind regards Lynda

Posted 4 years ago

“Royal Mail returned to depot ? Usual Practice leave hidden or with a neighbour leave a card - flowers don’t keep well A shame flowers previously ordered from your company great”

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Posted 4 years ago

“Flowers was wilted and heads broken off . I will not use flying flowers again. Extortion price for dying flowers”

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Posted 4 years ago

Dear Catherine, I'm so sorry to hear this. I have sent you a seperate email with my apologies. Kind regards, Brian

Posted 4 years ago

“Booked flowers for my mum ages ago...for 14/10...arrived 15/10 Grrrrr”

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Posted 4 years ago

Hi Julie, I'm sorry to hear this. Please note that with the free delivery option you chose, we do state in our brochures, and on the website, that there's a small chance it may arrive the next working day. Thank you for your review. Kind Regards, Brian

Posted 4 years ago

“i order some flowers for my nans 77th birthday was nothink like the picture was like a 3.99 brunch from shop was very unhappy n will not order again from u but they did refund my money back so that’s somethink”

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Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews