Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought x2 lots of Perfectly Pretty + 100% extra free roses and free box chocolates for mothers day for my Mum and mother in law, picture looked amazing and what was received was standard bunch of dead/dieing flowers and no chocolates, these are not worth the £31 each (£62) I paid, you get better from a garage or supermarket for couple pound, I'm disgusted at the poor customer service/care. Will not buy from here again, absolutely shocking. Flying Flowers you should be ashamed of the flowers and service you have provided.”

Helpful Report

Posted 4 years ago

Hi I am so sorry to hear this, I can see that our customer care team have been in touch with you and addressed the issues you have raised in your review. Regards Sue

Posted 4 years ago

“bought flowers for mothers day, there werent that many of them and they missed the chocs off. they didnt care either nor did they tell people or put it clearly on their site. WONT be using them again ever.”

Helpful Report

Posted 4 years ago

Hi Sally , This is disappointing to hear. If you would like me to look into this further for you please email a brief description along with your order number and billing address to hello@flyingflowers.co.uk Thanks Sue

Posted 4 years ago

“Very disappointed. Flowers arrived extremely dry & have no bloomed. My mum wasn’t impressed either. Not worth the price I paid for them.”

Helpful Report

Posted 4 years ago

Hi Carly, Thank you for taking the time to write us this review. I am sorry to hear this. I’m happy to help but at the moment I can’t track down your order with the information you’ve sent. To help me find it could you let us know: - An order number (if you have it) - Full name and postcode of either the recipient or the sender (or both) - Any delivery details you may have If you send any of those details over to hello@flyingflowers.co.uk, we’ll do our best to help. Thanks, Clare

Posted 4 years ago

“Flowers and chocolates still not received 😟”

Helpful Report

Posted 4 years ago

Hi , thank you for your review. I can see this has now been resolved for you. Kind regards Deborah.

Posted 4 years ago

“still waiting for my flowers to be delivered to my daughter for her birthday its 3 days now”

Helpful Report

Posted 4 years ago

Hi , I am really sorry to hear this. I can see my colleague has been in contact with you to resolve this. Kind regards Deborah.

Posted 4 years ago

Hi , I am really sorry to hear this. I can see my colleague has been in contact with you to resolve this. Kind regards Deborah.

Posted 4 years ago

“Flowers were delivered nearly two days late.”

Helpful Report

Posted 4 years ago

Dear Customer, I am sorry to hear this. I have sent you an email regarding the issue raised. Thank you for your review. Regards Sue

Posted 4 years ago

“chocolate was missing”

Helpful Report

Posted 4 years ago

Hi Paul Thank you for your feedback I can see we have sent you an email. Kind Regards Lynda

Posted 4 years ago

“Apauled by the choice of card you sent with the flowers. I picked flowers from the sympathy ones - i did NOT expect a card with what looked like a barbie doll on it. I was so embarassed that my friend recieved this. Why wpuld you put such a picture???? I will NEVER use flying flowers again”

Helpful Report

Posted 4 years ago

Hi Rhian, I'm sorry to hear this. I can see you have contacted us directly and a member of our care team has resolved this for you. Kind regards, Liam.

Posted 4 years ago

“Attempted to get hold of customer services to cancel order. No contact number or live chat working. Reliant on email. Unable to help. This is second time had poor customer service.”

Helpful Report

Posted 4 years ago

Hi, sorry to hear about the service you received. I can see that our care have been in touch with you further. Kind regards Stacey

Posted 4 years ago

“Wilting after 1 day, very disappointed”

Helpful Report

Posted 4 years ago

Hi Emma, this is not the service we aim to provide. I have sent you an email regarding this. Sorry we let you down. Best wishes Stacey

Posted 4 years ago

“Awful flowers for Valentine's day. Ordered weeks in advance yet flowers were missing, some were under grown and already wilting after a couple of days. I've seen better £5 arrangements from supermarkets. Hugely disappointing. In the picture the rose at the front is from somewhere else to show how bad the Flying Flowers are.”

Flying Flowers 1 star review on 16th February 2021

Helpful Report

Posted 4 years ago

Hi Joshua, this is disappointing to see and certainly not the service we aim top provide. I have sent you an email regarding this. Thanks for letting us know. Best wishes Stacey

Posted 4 years ago

“Have ordered many times from this company, spent lots of money with them..they let me Down very Badly with 2 orders for Valentine's Day..I will wait for there RESPONSE BEFOR PUTTING THE 2 LOTS OF THE FLOWERS ON THE NEXT REVIEW . As I said waiting to see there Reply, so wont say anymore about there standards ect ect..”

Helpful Report

Posted 4 years ago

Hi Stephen - I'm really sorry to hear about this and can understand why your are upset. I have sent you a separate email to resolve this issue. Kind Regards Anita

Posted 4 years ago

“I ordered flowers for a special occasion with several days notice but they arrived a day late making the delivery pointless. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi Margaret - I'm really sorry to hear about this. Orders delivered by the Free Royal Mail service have a service level of 90% with a slim chance they may arrive the day afer. This is explained on our website. Kind Regards Anita

Posted 4 years ago

“Delivery was not made with no attempt to rectify. Will never use again as very unhelpful customer service department and doubtful of quality of flowers. Hopefully I’ll move onto to a better company after this bad experience.”

Helpful Report

Posted 4 years ago

Hi Christine, I am so sorry to hear this, I can see that our customer care team have been in touch with you and addressed the issues you have raised in your review. Regards Stacey

Posted 4 years ago

“they have not arrived”

Helpful Report

Posted 4 years ago

Hi there. This is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks for letting us know, Vanessa

Posted 4 years ago

“Ordered on Monday morning, picked delivery day Wednesday from the options list, flowers did not arrive Wednesday, Thursday, Friday, Saturday or Sunday, disappointing for us and our nurse daughter who we have not been able to see for 2 months and she really needed cheering up. Emailed flying- flowers Saturday morning and received an email soon after apologizing and sending a full refund. good response from customer services but we really wanted the flower delivered.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave feedback Stephen. I am sorry that you were disappointed with our service and I can confirm I have sent you an email regarding the issues raised in your review. Kind regards Valerie

Posted 4 years ago

“The flowers themself were ok but the box was open and some flowers were damaged and the free vase was not received despite contacting you there was no response”

Helpful Report

Posted 4 years ago

Hi Marlene, I'm very sorry to hear about this. I can see we have now replied to your email. Kind regards, Carl.

Posted 4 years ago

“very poor quality flowers,even the replacement you sent were not to the standard you would expect.”

Helpful Report

Posted 4 years ago

Hi Brian, I'm very sorry that the replacement flowers were also not up to our usual standards. I have just sent you an email in regards to this. Thanks for your feedback, Carl.

Posted 4 years ago

“Hi, very disappointed 8days late,M”

Helpful Report

Posted 4 years ago

Hi Mary, thank you for getting in touch. I can see from the notes on your order we replied to your Trust Pilot review and sent you an email on the 27th of January apologising for the non delivery of your original order and advising we would arrange for a new order to be sent out. Kind regards Carl

Posted 4 years ago

“Not a lot for your money won't be ordering again .”

Helpful Report

Posted 4 years ago

Dear Derek, I am sorry you were disappointed on this occasion. thank you for taking the time to leave us a review. Kind regards Deborah.

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews