Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers arrived in a poor state. Definitely not fresh, rather sadly withered and drooping.”

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Posted 4 years ago

Hi Thank you for your feedback I can see we have sent you an email. Kind Regards Lynda

Posted 4 years ago

“Flowers not delivered on due date. Bank holiday weekend and still not received on wednesday”

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Posted 4 years ago

Hi Anthea, this is very disappointing to hear. I can confirm I have sent you an email regarding this. Best wishes, Valerie

Posted 4 years ago

“Disapointed with them”

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Posted 4 years ago

Hi Valerie, Sorry to hear this, please contact us with your order details and the nature of your complaint. With kind regards Michelle

Posted 4 years ago

“Withered on arrival and never revived very disappointing”

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Posted 4 years ago

Hi Elizabeth, I'm sorry your gift was not received in perfect condition. I have just sent you an email regarding your feedback. Thank you, Carl.

Posted 4 years ago

“They got sent to me instead of the person they were meant for.”

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Posted 4 years ago

Hi Jason, thanks for getting in touch. I can confirm the address your order was sent to was the one you provided when you placed the order online. Please check your confirmation email. Kind regards, Carl.

Posted 4 years ago

“Flowers delivered to bereaved friend without message. As I did not hear from her I was obliged to ask if flowers had arrived. Appalling”

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Posted 4 years ago

Thank you for your review. I'm very sorry to hear that a message was missing from your order. I can see you have been in touch with our team to address this issue. Best wishes, Dawid

Posted 4 years ago

“Flowers delivered on time and they are fresh. However, the size of the flowers received is no where near the photo on their website. Numbers of flowers are a lot lesser than showing in the photo.”

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Posted 4 years ago

Hi, it's great to hear the flowers were delivered on time and were fresh. Sorry you were disappointed with the size, I have sent you an email about this. Thanks for bringing this to our attention. Best wishes Stacey

Posted 4 years ago

“Flowers broke and no chocolates awful company will never use again”

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Posted 4 years ago

Hi There, this is disappointing to hear. If you would like me to look into this for you please send your order number and brief description to customerservices@flyingflowers.co.uk. Kind regards, Liam.

Posted 4 years ago

“Flowers arrived dead only 4 flowers very disappointed”

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Posted 4 years ago

Hi Jackie, I'm sorry to hear you are disappointed. I can see you have contacted us directly and a member of our care team has resolved this for you. Kind regards, Liam.

Posted 4 years ago

“Flowers should of arrived on 25th fir my Mother's birthday. Have still not arrived.”

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Posted 4 years ago

Hi Jane, sorry to hear about this. I have sent you an email regarding the issue. Please accept my apologies for the disappointment caused. Thanks Stacey

Posted 4 years ago

“My Wife was sent flowers as a gift and we weren't impressed at all , flowers are wilting as soon as we opened the box , just glad we didn't pay for them , not a good advert for future customers we certainly won't use them .”

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Posted 4 years ago

Hi Carl, this is disappointing to hear, usually once you have followed the care guide the flowers will perk up very quickly. If you would like me to look into this further for you, please can you send an e-mail to hello@flyingflowers.co.uk with your delivery address on so that i can locate your order. Kind regards Jo

Posted 4 years ago

“Flowers never got there and instead of resending you just cancelled and credited. Complete let down and won’t be using again!”

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Posted 4 years ago

Hi Claire, I am sorry to hear this, I can see that this has now been resolved for you and more flowers have been sent out as requested. Best wishes Jo.

Posted 4 years ago

“Sent flowers for a birthday and person received them said they were lovely.”

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Posted 4 years ago

Thank you for your review Patricia, I am pleased your recipient liked the flowers. Best wishes Valerie

Posted 4 years ago

“Sorry to have to leave a negative review but I am so disappointed I bought a 3 month subscription as a Christmas gift for my wife. The first box of flowers arrived and were reasonable but the iris flowers never opened. The second box arrived and contained just daffodils and carnations. I could have picked daffodils up from my local supermarket for £1 a bunch they certainly did not represent value for money. After complaining I did receive a refund. And really thought an effort would be made with the final delivery - but yet again I was disappointed & my wife was even more disappointed to receive just a bunch of tulips which again I could have bought from my local supermarket for less and in better condition. None of the flowers lasted the prescribed amount of time and again I was promised a refund which has taken 3 weeks to receive. I would have posted images of the flowers so others could see the poor quality but the web site will not allow me to post any images for whatever reason. Safe to say I will not be buying flowers from Flying Flowers again and certainly would not recommend them to family, friends and colleagues. I will spend my refund on purchasing flowers locally for my wife which I'm sure will be far better and by doing so will be helping a small local business.”

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Posted 4 years ago

Hi John, I am sorry to hear that you were disappointed with your purchase. Thank you for your feedback, we really appreciate this. Best wishes, Vanessa

Posted 4 years ago

“I ordered letterbox flowers so as to make life easier for my aunt who struggles to get to the door; was very disappointed to see the photo showing they had been left outside the front door ON THE GROUND! Have been using your firm for years but will seriously reconsider now as this was not the Easter surprise I had planned.”

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Posted 4 years ago

This is disappointing to hear, Jennifer. Your comments have been passed to our internal quality assurance for you. Thank you for taking the time and leaving us your feedback. Best wishes, Luke

Posted 4 years ago

“They have not been received”

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Posted 4 years ago

I'm very sorry to hear this, Neil. An email has now been sent to you in relation to this. Thank you for taking the time and leaving us your feedback. Best wishes, Luke

Posted 4 years ago

“Ordered 2 bouquets for Easter and paid extra for prosecco and Lindt chocolates. Bouquets looked beautiful online. In reality, very small and pitiful looking, red wine arrived instead of prosecco and no chocolates at all. I was quite embarrassed that this had arrived for both sets of parents. Emailed customer service and was refunded for 1 order quickly which was great. I'm sorry but wouldn't use again. Certainly not worth it.”

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Posted 4 years ago

Dear Customer , So sorry for your disappointment on this occasion. Thank you for taking the time to leave a review and your feedback. Regards Sue

Posted 4 years ago

“The flowers were paltry; I was so disappointed”

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Posted 4 years ago

Hi Jane, I am sorry you were disappointed with your recent purchase. I have sent you a separate email to address this matter. Kind regards, Vanessa

Posted 4 years ago

“I ordered flowers on wed to diliver on Thursday bt still not diliver Ed very angry 😡”

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Posted 4 years ago

Hi Amara, I'm so sorry to hear this, it is not the level of service we aim to provide. I can see that we have now been in touch with you to resolve this matter. Thank you for your review. Best wishes, Vanessa

Posted 4 years ago

“Sorry to be leaving a negative review but I am so disappointed not only for myself but my husband who bought me a 3 month subscription as a Christmas gift. The first box of flowers arrived and were reasonable but the iris flowers never opened. The second box arrived and contained just daffodils and carnations. I could have picked daffodils up from my local store for £1 a bunch and carnations are not that exciting either. £20 for this bunch did not represent value at all. My husband did complain and did receive a refund. We really thought an effort would be made with the final delivery - but yet again I was disappointed to receive a bunch of tulips and a scrawny stem of gyp!!!! Who would pay £20 for a bunch of tulips!!!!! We were promised a refund, but to date this hasn’t arrived. Your web page will not allow me to upload images, even though it is asking me if I would like to do so. All in all a very disappointing experience with Flying Flowers.”

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Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews