Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed with my order as omitted to send chocolate I ordered and paid for as extra. Not happy.”

Helpful Report

Posted 2 years ago

Hi Maggie, I'm sorry to hear that the chocolate was missing from your order. I can see you have been in touch with our Care Team who have looked into this for you, kind regards Marie

Posted 2 years ago

“The flowers delivered were nothing like the photo. Hugely disappointed.”

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Posted 2 years ago

Hi Richard, I'm sorry to hear you are disappointed. I can see you have contacted us directly and we have resolved this for you. Kind regards, Liam.

Posted 2 years ago

“I am so sorry to write this review- I have used you for years but Mum and Dad did not get their flowers. We gave it a few days because there is a lot going on over there. But can you check with the courier as they did not get delivered.”

Helpful Report

Posted 2 years ago

Hi Sally, this is very disappointing to learn. I have sent you an email in regards this and thank you for your feedback. Kind regards, Sophie

Posted 2 years ago

“Very unhappy flowers were dead apart from 3 stems& box Badly damaged”

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Posted 2 years ago

Hi Stewart, I'm really sorry to hear about your disappointing experience with us on this occasion. I can see you have been in contact with us directly and it's now been resolved. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“Free chocs were included in the price but were not selectable”

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Posted 2 years ago

Hi, sorry you were unable to add the promo code to your order. We appreciate your feedback. Sophie

Posted 2 years ago

“I ordered flowers which haven’t arrived The tel number to ask what happened doesn’t work, the chat line is always unavailable. I sent an e mail but haven’t had response yet What a complete waste of time and money”

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Posted 2 years ago

I am very sorry to hear that your gift has not arrived and can confirm that I have sent you an email concerning this. Best wishes, Valerie

Posted 2 years ago

“Present ordered for a disabled relative on December 13th to be delivered 18th December still not delivered 31st December. Very disappointed.”

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Posted 2 years ago

Hi Beryl, I am sorry to hear you was disappointed, I can confirm I have sent yourself an email, kind regards Joe

Posted 2 years ago

“I ordered 3x bunches of Sweet Winter Wonder for relatives I was unable to see before Christmas. After visiting them and seeing the bunches of flowers they received I was bitterly disappointed. Although they arrived on time, the flowers were much smaller than the picture you used on your website and shockingly the flowers were already wilting after only a couple of days. This is not something I expect to happen given the high price! I have previously ordered flowers from you for the very same relatives and they have always said how wonderful the bunches have been but on this occasion, we were left feeling embarrassed with the quality of flowers they received. We have been a loyal customer of yours for many years but will now look elsewhere. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Sam, this is disappointing to hear, if you would like us to look into this further please contact us with your order number at https://www.flyingflowers.co.uk/page/contact. Many thanks, Joe

Posted 2 years ago

“My delivery didn’t happen Poor customer service Eventually got an email saying my order had been ‘lost in transit’ I did get a refund but I just wanted the delivery to happen! I won’t be using Flying Flowers again”

Helpful Report

Posted 2 years ago

Hi Joanne ,Thank you for your review. I am so sorry to hear this. I can see that a colleague has been in contact with you to resolve. Kind regards Pippa

Posted 2 years ago

“The flowers were delivered in a very poor state - very disappointing for my sister.”

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Posted 2 years ago

Dear Evelyn. I understand how upset you must be. I can see that a colleague has contacted you to resolve. Kind regards Pippa

Posted 2 years ago

“They never arrived very dissatisfied”

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Posted 2 years ago

Dear Jean . I am so sorry to hear this. I can see that a colleague has contacted you directly to resolve. Kind regards Pippa

Posted 2 years ago

“Never arrived..”

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Posted 2 years ago

Gaynor, this is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks. Kate

Posted 2 years ago

“The recipient never received the gifts”

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Posted 2 years ago

Hello Pankaj , I'm sorry to hear your gift didn't arrive. I can confirm that an email has been sent to you in response to this. Many thanks Michelle.

Posted 2 years ago

“Wrong flowers sent also sent on the wrong day and they were nearly all dead when they y”

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Posted 2 years ago

Hi Valerie, I am sorry to hear this., I can see you have contacted directly and this has now been resolved for you. Best Wishes Jo

Posted 2 years ago

“Unfortunately, the Flowers arrived 1 day late, not that this was a fault of Flying Flowers but the flowers arrived in a very poor & dehydrated condition with several broken stems & squashed flower heads, dropping leaves with drying petals and berries which indicated they were far from the best quality flowers in the first place. I was very disappointed with the quality of the bouquet.”

Helpful Report

Posted 2 years ago

Oh no David, That’s not what we would expect at all. I’ love to put this right for you. Please do contact us at Interflora.co.uk/contact, if you haven’t done so already. Kind regards Michelle

Posted 2 years ago

“Not delivered on arranged date. Roses all dead in one boquet. Very disappointing!!”

Helpful Report

Posted 2 years ago

Dear Diane, I am sorry to hear this. If you would like me to look into this further please mail us at hello@flyingflowers.co.uk quoting your order number . Thanks for leaving us your feedback. Best wishes Deborah.

Posted 2 years ago

“You completely failed in you contract with me to deliver my orde, not only on the day contracted, but on any day. You failed to track my order, the only saving grace is that you refunded the value of my order. However, you have had "use" of my funds for many days until it arrives back in my bank. Fortunately for me flying flowers have many competitors which I will use in future”

Helpful Report

Posted 2 years ago

Dear Victor, I am so sorry for your disappointing experience on this occasion. I can see my colleagues have resolved this issue for you. Thank you for your feedback , it is important to us as it helps improve things in the future. Kind regards Deborah

Posted 2 years ago

“The delivery driver should never work in customer service- he was rude and arrogant to both my mother and mother in law. I'm disgusted with his attitude and will never use flying flowers again”

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Posted 2 years ago

Dear Andrea, I am sorry to hear this. If you would like me to look into this further please email us at hello@interflora.co.uk quoting your order number. Thanks Deborah.

Posted 2 years ago

“I ordered from Ireland on Tuesday 13th Dec 22 to be delivered in UK . It is now Saturday 17th Dec and nothing has been delivered and they won't respond to my emails ,of which I sent three since Thursday !”

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Posted 2 years ago

Hi there, thank you for leaving us your review. I have checked your order and can see we have responded to your emails. Kind regards, Sophie

Posted 2 years ago

“When the flowers arrived, they were packed in a crowded/squashed fashion and the red roses were all dying and indeed have since flopped altogether. I tried to discuss this with "chat on line" but never received an answer. The whole experience has been totally unsatisfactory and I would like to get this resolved in a satisfactory manner. Will someone please contact me asap”

Helpful Report

Posted 2 years ago

Hi Wendy & Gordon, I am sorry to learn of this and can understand you disappointment. I have tried to call you and will send you an email. Best wishes, Sophie

Posted 2 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews