Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not used Flying Flowers for a few years now. I decided I would place an order for a friend's birthday as had heard quite good reports and there was a bouquet with sunflowers in, which are my friend's favourite flower. I ordered the flowers on a Friday for the following day's delivery, and received a notification of despatch, but there did not seem any way on the website to track the order. I heard nothing from my friend so on the following Tuesday contacted Flying Flowers to check whether a delivery had been made and apparently it had not. I have received an email saying that I have been sent a refund. Sadly that has coloured my view of the reliability of FF and not sure I can trust them again.”

Helpful Report

Posted 2 years ago

Hi Janet. Thank you for your review. I am so sorry to hear of your disappointing experience. I can see that a colleague emailed you regarding this. kind regards Pippa

Posted 2 years ago

“Ordered and not delivered 5 days later”

Helpful Report

Posted 2 years ago

Hi Marie, I'm sorry to hear this. I have sent you an email in response to this. Best wishes, Liam.

Posted 2 years ago

Hi Marie, I'm disappointed to hear that your flowers were not delivered. I can see that you have been in contact with us and that we have resolved this for you. Best Wishes, Alan

Posted 2 years ago

“Terrible. Customer care is non existent. I ordered some flowers to be delivered on a certain day, 40 minutes after ordering I sent an email requesting that they be delivered on an alternate date as the recipient was going to be away. I was told no as they had already been dispatched??? They did not arrive on the date specified anyway, but 2 days later so £35 wasted. I tried to raise it with the online “help” live chat to be closed down before I had a chance to respond. I will never use this company again.”

Helpful Report

Posted 2 years ago

Hi Claudine. I'm happy I could get this resolved for you. Kind regards, Jade

Posted 2 years ago

“The flowers have not arrived. Extremely poor service”

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Posted 2 years ago

Good morning Elizabeth, I am very sorry that your flowers did not arrive and can see that you have contacted us directly and this has now been resolved. Best wishes, Valerie

Posted 2 years ago

“Very difficult to sign in, driving me mad”

Helpful Report

Posted 2 years ago

Hi Christine ,I am sorry to hear this. If you would like us to look into this for you please head to https://www.flyingflowers.co.uk/page/contact-us and give a description of the issue Kind regards Pippa

Posted 2 years ago

“Many years ago (I guess getting on for 30) when sending flowers was unheard of I saw a tiny advert in the personal sales column of the Yorkshire Evening Post for sending flowers by post. FLYING FLOWERS. I gave it a try (for my mother in law on Mothers' Day} giving her great pleasure - and something to boast about! I must have been one of your first customers.”

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Posted 2 years ago

Hi Molly, that's really great to hear. Thank you for taking the time to write a review and share your positive experience with us. Best wishes, Liam.

Posted 2 years ago

“Still waiting on flowers”

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Posted 2 years ago

Hi Brian, thanks for posting your review. I'm sorry to hear about the delay and I can see that one of my colleagues has sent you a separate email to resolve this for you. Kind Regards Anita

Posted 2 years ago

“I have had flowers from your selves for many years and with no problem. However, the flowers I sent for my daughter's birthday the past weekend arrived looking very sad and droopy and a great disappointment to us both. This is the first time I have been let down and feel very sad it has happened, especially after recommending your company to many friends and family. Regards Tricia.”

Helpful Report

Posted 2 years ago

Hi Tricia, This is most disappointing to hear, particularly so given your many years of loyalty with us. I have sent you a personal email by way of apology. Kind regards, Brian

Posted 2 years ago

“One set of plants arrived smashed and overturned. Very unhappy”

Helpful Report

Posted 2 years ago

Hi Giles, thanks for your review. I'm so sorry to hear that your gift arrived in a poor condition. I have looked into this and sent you a further email to address this issue. Best wishes, Dawid

Posted 2 years ago

“Flowers arrived late and had died. I did receive a refund though.”

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Posted 2 years ago

Hello, I'm sorry to hear you had a disappointing experience. I'm glad this was resolved for you. Kindest regards, Jade.

Posted 2 years ago

“I placed 2 orders for Mother’s Day. Neither order arrived on time. My mother in laws arrived one day late and contained dead flowers. My mums still hasn’t arrived 3 days later. I have been told I will be refunded for both but that doesn’t fix the disappointment and upset caused”

Helpful Report

Posted 2 years ago

Hi Debbie, This is disappointing to hear. I have sent you an email with regards to this. Kind regards, Tom

Posted 2 years ago

“Flowers were for Mothers Day and were delivered in a completely disheveled state with the box being held together with bits of sellotape after it’s been ripped and damaged. The box was torn and broken and the flower stems broken and squashed. I had to ask for a refund when I saw the state if it. And while I was refunded that isn’t enough! My mum now has no surprise for Mothers Day as a result of sloppy practice with Flying Flowers. I’ve been in touch to ask why Flying Flowers feel that a refund is good practice when a complimentary substitute should be sent out for the recipient in addition to a full refund! No response to this email and overall poor, poor service and even worse quality of products and delivery. Hugely disappointing for my mum!!! I provided photos of the state of the package and contents- waste of money.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review, I have sent you an email regarding this situation. Kind regards, Macy

Posted 2 years ago

“Flowers ordered for mothers day which arrived late and half of them were dead. Very disappointed.”

Helpful Report

Posted 2 years ago

Dear Customer, So sorry for the issues experienced with your recent delivery. I can see you have been in touch directly and we have now resolved this with you. Regards Sue

Posted 2 years ago

“Very very disappointed. Roses wasn’t even blossomed”

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Posted 2 years ago

Hi Jordan. So sorry you were disappointed on this occasion. I can see we have been in touch directly with you. Thank you for your feedback. Regards Sue

Posted 2 years ago

“Very disappointed flowers were dead on arrival have since had a refund won't be ordering again”

Helpful Report

Posted 2 years ago

Hi Irene, I'm really sorry that the flowers were not up to our usual high standards. However, I am pleased to see that we have resolved the matter for you satisfactorily. Best Wishes, Alan

Posted 2 years ago

“I was quite shocked by your performance. I made my choices because the day was so very important to me and you failed. -you asked!”

Helpful Report

Posted 2 years ago

Hello Rosemary, I'm so sorry your gift arrived later than requested. Thanks for taking the time to leave a review. You feedback is important to us. Best wishes Michelle

Posted 2 years ago

“Not happy with my order”

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Posted 2 years ago

Hi Sue, I'm sorry that you were disappointed with your order. I have looked into this and I am pleased to see that we have provided a resolution for you. Best Wishes, Alan

Posted 2 years ago

“I ordered on a Monday for a very special occasion. Despite claims that 9 out of 10 letterbox flowers arrive the next day, if not the second day, a week later nothing! Email assistance very prompt but no tracing undertaken and no result. Terribly disappointing. Apparently refund applied and replacement sent but nothing has arrived.”

Helpful Report

Posted 2 years ago

Hi Anne, this is really disappointing to hear. I have sent you an email in regards to this. Kind Regards, Beth

Posted 2 years ago

“Tried calling on phone , then tried live chat , waste of time , sent email requesting phone call , then tried to register online , then when registered tried to send 1st bouquet but the recipient address couldn't be found, after almost 1 hour decided to give up . 2 hours later received phone call , lovely lady sorted all problems and 2 bouquets were eventually sent . 24/22023 Personally I won't use again and I won't recommend . I'm 82 , it is just too much hassle. Phone number says number is no longer answered . WHAT ! Why ?”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear about the experience you've had. I'm glad we were able to call you and help. If you do experience any other problems, please contact us at https://www.flyingflowers.co.uk/ and we'll look into this for you. Liam.

Posted 2 years ago

“Flowers arrived with some missing which was a great disappointment as they were a gift. Customer service were very good and gave me a full refund.”

Helpful Report

Posted 2 years ago

Hi, I'm so sorry you've experienced issues with this order, especially as it was a special gift for a friend. I can't apologise enough we've let you down. I can see from the notes that this has been resolved for you. Once again I'm very sorry from all at Flying Flowers. Kind regards Danny

Posted 2 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews