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FM Expressions Reviews

4.5 Rating 901 Reviews
86 %
of reviewers recommend FM Expressions
4.5
Based on 901 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read FM Expressions  Reviews
Visit Website

Phone:

8887887133

Location:

401 Taylor Avenue
Gordonsville
22942

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I have been with F&M For over a year doing about $2500/month. In the beginning, they were awesome, but in the last 3-4 months, occasionally, shipping has been delayed, generally 1-2 days, but in the last 4 weeks, I have not had an order ship on time, being delayed as much as 5 days! I have been in contact with management on multiple occasions, they are aware, but it does not resolve the shipping on time issue. I have lost customers due to their inability to fill orders as promised. Sorry guys!
Helpful Report
George you're absolutely right. Unfortunately we've had such an immense increase in demand that you may experience a day delay in shipping products out. The website has been updated to reflect this change. Rest assured we're working as quickly as possible to rectify the issue. Thank you for your feedback.
O stars. Terrible. You.mess up and you dont even care about the customer
Helpful Report
I am really dissatisfied with my experience. I am unsure why there is such a big cost difference and an extra business day on the 12x9 gang sheets verses the 12x9 single image. They are printing literally the same thing on the same size piece of paper as if it were a single image. It’s actually cheaper to do two different single image transfers with the set up fees than to pay the gang image price, which is silly. When I called to ask why it was so much more and why it would take two more days, the man I spoke to was patronizing and condescending. I have been screen printing for nearly 10 years, and I am aware of how the process works. Just seems like a scam for people who don’t know differently when it comes to single image/gang images. I cancelled my order with them and paid more somewhere else for better customer service and faster shipping with no regrets.
Helpful Report
My design was printed wrong AGAIN
Helpful Report
Jaimie, I'm sorry to hear that your most recent order was not printed properly. Please reach out to our great customer support team (customersupport@fmexpressions.com) and they will work hard to get everything worked out for you!
my order was a nightmare took forever to process i was told i would get overnite shipping as a courtesy still took three days this was the worst
Helpful Report
Dwayne, I'm sorry for your experience with FM, that absolutely is unacceptable. Please reach out to customersupport@fmexpressions.com and they will work with you on a resolution.
Jobs are continuously pushed back and do not ship when they are supposed to, it's always an excuse. Horrible customer service, extremely unreliable.
Helpful Report
Thank you for the feedback. It will be relayed to the appropriate team.
FM Expressions is rated 4.5 based on 901 reviews