FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Really poor contents for the price. Not worth it at all, and slow delivery.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for the feedback. I'm sorry to hear you didn't enjoy the contents of the box, would love to know why? Also I'm sorry for the late delivery, your order was delivered just before Christmas which was a very busy time for us and we were experiencing many delays on orders getting out the door. Thanks for your patience in this and I'm sorry for the inconvenience caused.

Posted 5 years ago

“My family bought me a hamper for my bday and paid extra to be delivered on the day. The hamper did not arrive. They have no phone to call, they did not answer my e-mails. It took them more than a week to return my e-mails and send me the hamper. What is inside is really nice, I enjoyed it a lot, but is one of the worst services I ever saw.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your review. I'm so sorry your gift arrived later than expected. We were extremely overwhelmed with orders and customer queries at the time when your order was placed. We were very understaffed due to Covid restrictions so were unable to get back to everyone in a timely manner. Though I don't want to make excuses for the poor service received and we are working our processes to make sure we never find ourselves in that position again. I can see that we refunded your shipping cost and I'm glad that the products inside were enjoyed.

Posted 5 years ago

“Hi - I expressed a grievance with the management of my expectations twice via email to Support / Orders at Borough Box, initially on the 4th Jan, then followed up again on the 8th Jan - to date I have received no response. So in case your CS team are not monitoring emails, here is the lowdown:- 13DEC20 - I placed our order for 4 x Borough Boxes as Christmas gifts for our friends (leadtime appox 7 days) 13DEC20 - My credit card was charged £119.96 – why was this taken, if the despatch was clearly not ready? You recognised revenue for this order pre-fulfilment, contrary to HMRC guidelines. 16DEC20 – I received an email explaining that you are trying to despatch all orders pre-xmas, but you were experiencing logistical challenges, so please bear with you 22DEC – I received an email explaining that the orders may not be delivered pre-xmas, however you were also using an additional carrier (Parcel Force), and were offering shipment refunds as a gesture of good will (my delivery costs were included due to cost of my order, so this was of no benefit to me) 29DEC - I received an email confirming my order and giving me the tracking details :- https://www.yodel.co.uk/track JJD0002249824122190 30DEC – I checked the Yodel link – advised parcel not received 02JAN – I checked the Yodel link – advised parcel not received 04JAN – I checked the Yodel link – advised parcel not received, I also emailed your Sales / Support teams to request compensation as below. 06JAN – I checked the Yodel link – advised parcel not received 08JAN – Parcels were eventually delivered, I now need to apologise to 4 close friends and explain why I am giving them xmas presents so late. I have saved you £4.99 per box, as you are delivering to me and not directly to our friends addresses. Therefore, please refund me a fair £19.96 as compensation for the inconvenience and embarrassment caused? That I believe the timeline above illustrates clearly. (£4.99 per delivery of each box) I hope somebody out there can help me, as currently I am feeling pretty unappreicated. Thank you, Charlotte Smith”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback, it is most useful. I have responded to you with a lengthy email explaining the various reasons for the slow communication and delivery of your order and have offered you compensation for the inconvenience caused. I'm glad we could clear this up for you in the end and explain things and my sincere apologies again for the poor service experienced. Thanks again for the review and take care.

Posted 5 years ago

“Really pleased with it. I bought it for my husband to remind him of our weekends spent in that area. Maltby market and Borough market are some of the things we enjoy there. We shall do the beer mile if ever we get out of this. It was all lovely.”

Helpful Report

Posted 5 years ago

“Unacceptable level of Consumer Service and failure to deliver on time.”

Helpful Report

Posted 5 years ago

“I ordered 4 truckles before Christmas and whilst they arrive in time, two were incorrect so I contacted Borough Box to establish how to return the perishable items for a refund. If it was anything close to what I ordered I would have accepted the mistake and tried something new but sticky toffee cheese instead of Whisky & Ginger, wasn’t something I relished!! I have waited 2 weeks to provide a review from when I was asked to allow Borough Box time to resolve their error but they have so far ignored my emails and not refunded payment for the wrong products sent or advised the best way to return cheese. Cheese itself was fairly nice but had better. Client service leaves much to be desired .... non existent!!”

Helpful Report

Posted 5 years ago

“I have ordered a few gift boxes for different people. Every gift has been well sourced and put together and delivered promptly”

Helpful Report

Posted 5 years ago

“I was very keen and excited to use Borough Box as part of my Christmas shopping this year. Sadly, my experience was disappointing to say the least. The one item I ordered arrived 15 days later and the second item I ordered arrived almost a month after I ordered it - two weeks late for Christmas!!! Both these items were for the UK mainland, so not on the other side of the world. I'll think twice before using them again”

Helpful Report

Posted 5 years ago

“We placed 5 orders, total value >£160, for Christmas Gifts during December. Whilst the quality of the products were good, and appeared to be greatly appreciated by all recipients, BoroughBox disappointingly ignored requests "to deliver as close to Christmas as possible" and, in other instances (specifically WRT French Conte orders), the displayed delivery guidelines were misleading. BoroughBox state that "If you’ve had any problems... we are always here to help!" - well, 5 weeks later, we're still awaiting a response to our email of 09/12/20! We'd certainly think twice about ordering from BoroughBox again unless we were completely relaxed about when the items arrived (unlikely in the event that they are gifts).”

Helpful Report

Posted 5 years ago

“I ordered a beer and crackling hamper box as a Christmas gift. My father says they were fantastic. I was worried that the delivery wouldn't be on time due to everything being held up with the pandemic delivery back log. BoroughBox were fantastic with their communication to me. I would definitely use again and recommend anybody else to do so in the future.”

Helpful Report

Posted 5 years ago

“I was a little disappointed, I had e-mailed you in November to ask about sell by dates but got no reply. I did purchase a box as a gift but when the present was opened on Christmas day the limes were yellow and didn't look at all nice.”

Helpful Report

Posted 5 years ago

“Hello, we were happy with the product but there was quite a significant delay with the delivery. The hampers were due to arrive in time for a Christmas party for only 9 people but by the date of the party only 1 person had received their hamper. We did submit our order 2 weeks before hand. I undestand these things happen especially during COVID but I would have appreciated if someone reached out to provide a status of the delivery, we did not receive any email about our specific delivery.”

Helpful Report

Posted 5 years ago

“I bought 3 of this boxes, very good value for money, altho maybe mixing them up a little so each person gets a different gift on the same day? Naturally it dont matter to those living in different households. Non the less, always something good behind those doors.”

Helpful Report

Posted 5 years ago

“I ordered a hamper in time for Christmas delivery (according to BoroughBox website) but unfortunately this has still not been delivered (12 Jan 21) and despite emailing them, no one from BoroughBox has contacted me. Really disappointed. I won't be using them again.”

Helpful Report

Posted 5 years ago

“Ordered 9/12 two gift boxes for Xmas. Arrived 5/1. Missing 1/3 of the items from one of the boxes as they both came mixed up in cardboard boxes not the promised gift pine ones. Complained no answer. No refund or no missing items sent. Very disappointing.”

Helpful Report

Posted 5 years ago

“I placed an order Via the M arks and Spencer Web Site on 11th December - which I thought that would ensure a delivery prior to Christmas. The order was delivered to the recipient on 31st December - twenty days later”

Helpful Report

Posted 5 years ago

“Possibly the worst customer service I have recieved in my entire life. I was left wondering if I had been conned. Will not be recommending this company - which is a real shame as the products are good quality. Christmas gift ordered on the 8th of December with a quoted 3-5 days delivery, I checked the website after it hadn't turned up and it had been downgraded to 'before Christmas'. Eventually received on 12th January. No response to any email or call.”

Helpful Report

Posted 5 years ago

“Shocking customer service. Placed an order of Christmas hampers for our two vegan members of staff on the 11th December 2020. A few days later I received a generic email (sent to all their customers I assume) advising of delays due to COVID. I waited until the 21st December before chasing for an update as I thought 10 days should be ample time to send out an order and 4 days before Christmas was cutting it fine for hampers to be sent to employees however, no response. I have sent multiple emails since, again, no response. Their phone line doesn’t give you the option to speak to anyone, only to leave voicemails, of which I left a few, again, no response. I finally received the Christmas hampers on the 8th of January 2021 which I refused to accept and asked the courier to return to sender. I have still had no response to my many emails and voicemails and no refund following my 3 requests. I appreciate that these are difficult times however if you do not have enough staff or stock, you should not accept orders and if you’re unable to fulfil orders, it’s only right you let your customers know so that they’re in a position to source an alternative. I never leave bad reviews, if I don’t like something I simply don’t go there or buy from there again but your complete lack of response has left me no choice. I hope to hear from you soon or at the very least receive a refund. Order no. - 100129420”

Helpful Report

Posted 5 years ago

“I’m very disappointed with borough box. I ordered goods on 12th December and over 4 weeks later I have not received them. I have contacted the borough box support lines on 4 separate occasions and received no reply. Very poor service”

Helpful Report

Posted 5 years ago

“Avoid. Ordered a Christmas hamper for a client. Yodel tried to deliver the parcel a week after Christmas when the client was closed. The parcel is now in limbo, unable to collect from the depot and unable to have it redelivered.”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews