FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,276 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my box to be delivered next day.It should have been delivered on 14.02.2026.But it has not been delivered till now.Customer support told me that he done replacement. I dont know whats happening there but I will not prefer FodaBox again.Low service quality”

Helpful Report

Posted 1 month ago

Hi Elliot, Thank you for the feedback. I'm sorry you felt this way. It looks as though your initial parcel was lost in transit. I'm glad to see the replacement was shipped and has since been delivered. We're glad we could resolve this to your satisfaction. Warm regards, The FodaBox Team

Posted 4 weeks ago

“My order was delived to the recipient without the gift box, which was why I chose this product over some other competitors. I complained, support told me they would arrnage to have the gift box sent out... Imagine. Either way, this has not been done. And I have essentially paid for something not received.”

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Posted 1 month ago

Hi Laura, Thank you so much for getting in touch. I am really sorry again about the missing gift box. I completely understand how frustrating that must have been, especially since it was a key part of why you chose this gift. I can see that the complimentary wine was delivered, and I truly appreciate your patience while we sorted everything out. I am glad we were able to get things resolved to your full satisfaction in the end. If there is ever anything else we can help with, please do not hesitate to reach out. We are always happy to assist. Warm regards, The FodaBox Team

Posted 1 month ago

“Never arrived”

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Posted 3 months ago

“Didn't arrive”

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Posted 3 months ago

“I would give one if it had arrived....just hope that by some miracle it arrives tomorrow!!”

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Posted 3 months ago

“I did not receive this hamper although received the wine and cheese one.Very disappointed as this was a Christmas gift.Have tried contacting this company with no luck.”

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Posted 2 months ago

“Difficult to provide a review when the order I placed for a specific day, has still not been delivered.”

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Posted 2 months ago

Hi Olivia, Thank you for your feedback, and we’re sorry for the frustration caused by the delay. Unfortunately, this was due to a courier delay outside of our control rather than an issue on our side. We appreciate your patience while this was being resolved, and we’re glad we could resolve this to your satisfaction. Warm regards, The FodaBox Team

Posted 2 months ago

“Sent to wrong address”

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Posted 2 months ago

Hi Scott, Thank you for your feedback. We’re sorry for the frustration caused by the delivery issue. Unfortunately, the order was initially sent to the address provided at checkout, which resulted in the parcel being delivered to the wrong location. Once this was identified, we worked with you to resolve the situation as best we could. We appreciate your patience throughout and are glad we resolved this to your satisfaction. Warm regards, The FodaBox Team

Posted 2 months ago

“My package is still not delivered. Very disappointed.”

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Posted 3 months ago

Hi Julie, Thank you for your feedback, and we’re sorry for the disappointment caused by the delivery issue. When the original parcel was returned to us, we arranged for a replacement to be sent out as quickly as possible. We appreciate your patience while this was being resolved, and we’re glad we could resolve this to your satisfaction. Warm regards, The FodaBox Team

Posted 2 months ago

“The box has not arrived for Christmas, very disappointed.”

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Posted 3 months ago

“Ordering was simple. However I have still not received my package! The latest was supposed to be Wednesday. Very disappointing.”

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Posted 3 months ago

“Overall experience was a nightmare! I have sent a full review, but since I had yet another email requesting a review, thought "hey, I have spent so many ****** hours on trying to get my sons birthday gift delivered, what's another few minutes". After all, nobody there seemed too concerned about my gift being 5+ days late!!!”

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Posted 3 months ago

“Very disappointed as I have not received my parcel from EVRI”

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Posted 4 months ago

Hi Belinda, Thanks for getting in touch. I’m glad we’ve been able to resolve this to your complete satisfaction, and your parcel is now with you. Warm regards, The FodaBox Team

Posted 4 months ago

“I ordered 3 foodie advent calendars and only 2 have arrived”

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Posted 4 months ago

Hi Carol, It's a shame when our couriers let us both down. I'm glad we could resolve this to your full satisfaction. Thanks, Dan

Posted 4 months ago

“Order was late”

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Posted 6 months ago

“Terrible, absolutely awful. I am furious and upset. I have tried to do something nice and send my friend a care package as he has just lost his mother. I paid for express delivery over a week ago and I am still none the wiser if this has been delivered or not. I have had to message a grieving man to check his address because your website is awful and doesn't pre-populate. You also use Evri which is the worst courier service imaginable. I have messaged your customer care team to ask for the address to be checked and updated, this could not be done. I was told to message Evri, they have updated and reconfirmed the address however the driver still couldn't find the property and I received a notification to say the parcel has been taken back to yourselves. However a day later, I have received an email to say the parcel has now been delivered but I have not had any contact w my friend to say anything has been delivered. It feels as if the package has been delivered back yourselves which has prompted this email confirmation of a delivery. Or do Evri often return a parcel and then also try sending it again? This is an absolute joke and you have lost a customer for life.”

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Posted 6 months ago

“Hi I would love to leave a great review. However, I can't as the hamper has not been delivered and trying to resolve with your chat or support team has been impossible with no one getting back to me. Amy”

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Posted 8 months ago

“The food got delivered to my next door neighbor, and was totally melted when i received it in the afternoon , cheese and meats were melted and squashy and sweaty so had to throw all fridge stuff away Maybe place the items in a chiller when the whether is so hot , especially if it is being delivered to the wrong address. Shame as I would have loved to try the items.”

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Posted 9 months ago

Hi Angela, Sorry to hear about the issues with your delivery. We never like it when our couriers let us both down. We're pleased we’ve had the chance to speak and resolve the issue to your satisfaction. Thank you again for your review and for giving us the opportunity to make things right. We hope to see you again soon. Warm regards, The FodaBox Team

Posted 8 months ago

“Cakes was delivered 2 weeks early. The other parcel was delivered but left no note where it had been left. Found it in dustbin full of fish tins so not a very good exterior first time order”

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Posted 9 months ago

Hi Lee, Sorry to hear about your delivery experience – we never like it when our couriers let us both down. We've now had a chance to speak and are glad we could resolve the issue to your complete satisfaction. Thanks again for your review and for bringing this to our attention. We hope to see you again soon! Warm regards, The FodaBox Team

Posted 9 months ago

“Looks a great range - but avoid if you expect it delivered on time. Booked for Thursday delivery ready for Fathers Day. Evri said they couldn't deliver on that day and would be next working day. Actually turned up on the Saturday. No communication for Fodabox. Unable to get on their live chat despite waiting 30 minutes. Shocking.”

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Posted 9 months ago

Hi Robert, Sorry to hear that, we never like it when our couriers let us both down, we have now had a chance to speak and resolved the issue to your satisfaction. Thanks again for your review and letting us know, hope to see you again soon! Warm regards, The FodaBox Team

Posted 9 months ago

FodaBox is rated 4.2 based on 3,276 reviews