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FodaBox Reviews

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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FodaBox 5 star review on 2nd May 2022

Mirlinda Husejni

FodaBox 5 star review on 19th April 2022

Claudete Riordan

FodaBox 5 star review on 16th February 2022

FodaBox 5 star review on 13th February 2022

FodaBox 5 star review on 5th February 2022

FodaBox 5 star review on 3rd February 2022

Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold fathers day delivery and by Wednesday they still haven't delivered. They didn't even ship until the Monday after fathers day so it was never going to arrive. Offered a £10 voucher which is pointless if you never want to shop with them again. They seem oblivious to their legal responsibilities to deliver on time if offering a specific day delivery. When complaining they then just cancelled the order and sent it back. Only excuse given was they had a lot of orders but their poor business planning and managing how many orders they can take and actually deliver should not fall on the customer to explain to their loved ones that their fathers day gift is nowhere to be found.”

Posted 1 year ago

“Shocking. The product never arrived and it took a month to get a resolution. (cancellation)”

Posted 1 year ago

“Service was poor”

Posted 1 year ago

“You've not sent me what ive ordered. I don't like the taste of what you've sent. I'll never deal with this company again.”

Posted 1 year ago

“Despite requesting a delayed delivery and confirming by email the order still arrived 2 days early killing the surprise. Poor.”

Posted 1 year ago

“Gift never received by recipient - no calling card left and the gift contained perishable goods. Have complained to company but no reply and not holding my breath!!!”

Posted 1 year ago

“9rdered 12 j8tterbug Berry apple cider sparkling drinks. Hasn't arrived. Logged as ordered but no follow up email or delivery. Still waiting 1 month later.”

Posted 2 years ago

Hi Laura, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear you have not received your order :( We can see that a member of our Customer Service team has been in touch with the seller of your order to understand what has happened. Please keep an eye out for your inbox. We do hope we can get this resolved for you very soon. Best wishes, The FodaBox Team

Posted 2 years ago

“Their supplier got the order wrong. They did nothing to help, just left it with Gin in aTin who promised to send correct product, never arrived. No response to repeated attempts to contact.”

Posted 2 years ago

Hi Peter, Thank you for your recent review, we are sorry to hear that you felt we have not helped with your recent order. We have had a look into this and can see you have received an incorrect item. As your order was placed with one of our sellers Gin In a Tin your order would be shipped directly from them which is why we would need to wait for them to investigate and advise what happened here. You mention that they have offered to send a replacement. Unfortunately, we do not have visibility of this correspondence. We have asked a member of our Customer Service Team to chase this up with the seller for you and have asked that they copy you into the correspondence. We hope this is resolved for you very soon. Best Wishes The FodaBox Team

Posted 2 years ago

“Great if you want to your order to be delivered somewhere close to your address and then be asked to wander round your neighbourhood knocking on strangers doors if you actually want to receive your order.”

Posted 2 years ago

Good morning Richard, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that your recent order was not delivered to your address and the inconvenience caused :( Please be assured we have passed your details to our Customer Service team who will be in touch to get this resolved for you. Please keep an eye out for an email from us. Best wishes The FodaBox Team

Posted 2 years ago

“Ordered an Italian platter . Left plenty of time for the delivery date . Platter did not arrive on time . Asked for a refund. Still waiting two weeks later for a £70 refund !!’”

Posted 2 years ago

“Delivered to wrong address and didn’t help me resolve the issue”

Posted 2 years ago

Hi there, Thank you for getting in touch to leave a review of your recent experience. We are sorry to hear that you felt we did not resolve your delivery going to the wrong address appropriately. Having checked your order we can see the delivery address was entered incorrectly during checkout and we were not made aware of the error until after your order was showing as delivered. We can see that our Customer Service team offered to send out your order to the correct address if you shipped your order back to us and are sorry that you feel we could have resolved this differently. We will certainly pass your feedback on to improve this area of our service. Kind regards The FodaBox Team

Posted 2 years ago

“I ordered two craft beer gift boxes for colleagues. I paid extra to have both parcels arrive at their respective addresses the next day. The first one arrived 5 days later and the second one is now approx 10 days late (still not received).”

Posted 2 years ago

Good afternoon Bobby, Thank you for taking the time to leave a review of your recent experience with us. We are sorry to hear that your order was delayed and you are still awaiting another item :( We appreciate how disappointing this must be. We can see a member of our Customer Service team has been in touch to get this resolved for you today and hope the replacement order can be enjoyed once it arrives. Kind regards The FodaBox Team

Posted 2 years ago

“Unable to check out, been trying for 20mins”

Posted 2 years ago

Hi there, Thank you for getting in touch, we are sorry to hear you are having trouble placing your order. We would be happy to assist you with the checkout process, if you would be so kind as to contact us on 0333-121-2166 or email us at support@fodabox.com We hope to hear from you soon :) Best Wishes The FodaBox Team

Posted 2 years ago

“Item (bottle of wine) never arrived and Fodabox weren't interested in helping discover what happened to it. Unimpressed.”

Posted 2 years ago

Hi Hilary, Thank you for taking the time to leave a review of your recent experience with us. We are sorry to hear it was not a pleasant experience and can assure you this is not the service we pride ourselves on. We can see a member of our Customer Service Team has been in touch to try and get this resolved for you. Please do not hesitate to contact us if we can be of any further assistance. Best Wishes The FodaBox Team

Posted 2 years ago

“I received a lovely present from my team ahead of mat leave but sadly it didn'tt arrive in time for my last day in the office so I was unable to open it with them which is shame and they had to post it to me instead”

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review of your recent experience. We are sorry hear that your gift arrived late and resulted in your being unable to open this with your colleagues. Especially on such an important occasion :( We would be happy to investigate further for you to understand why this has happened. If you would be so kind as to contact our support@fodabox.com email address with your order details, we can certainly look in to this for you. Once again we apologise for any disappointment caused. Best Wishes, The FodaBox Team

Posted 2 years ago

“I ordered a box for a friend as a gift for starting their new job. The website stated it would arrive in time. 11 days later, the item finally arrived. Very disappointing service.”

Posted 2 years ago

Hi Kate, Thank you for taking the time to leave a review of your recent experience. I am sorry to hear that your order did not arrive within our normal delivery guidelines :( I have checked your order and can see there was a delay with our courier which resulted in this not arriving when it should have done. Please be assured I am certainly investigating further. I have also processed a refund of your delivery charge as a token of apology, this will be credited back to your account in 3-5 days. Please do not hesitate to contact us at support@fodabox.com if we can be of any further assistance. Best Wishes, Stephanie @ The FodaBox Team

Posted 2 years ago

“I spotted a gift for my son but when i went back to find it i couldnt find it again. I did im the end but it arrived 3 days late even though I put in a certain date. My son didn't get his birthday gift in time and I was very upset and their customer service was totally unhelpful. I will not be buying from them again and agree with all the other bad reviews!”

Posted 2 years ago

Good evening, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear that it was not the service we pride ourselves on :( We have tried to locate your order and correspondence to our Customer Service team with the email address provided but have not managed to locate your order. We would like the chance to investigate what happened further for you and were wondering if you would be so kind as to send us the details to support@fodabox.com using the following reference RIO-FB-0702. We hope to hear from you soon, Best wishes The FodaBox Team

Posted 2 years ago

“Everything went wrong with my order”

Posted 2 years ago

Hi Kate, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear this was not to the standard we pride ourselves on. We have checked your order and can see this was purchased through one of our sellers and the item was damaged in transit, which is why it was not delivered. We do apologise for the inconvenience caused and can see that our Customer Service team has been in touch to get this resolved for you and your order has been refunded along with a voucher as a token of apology. We are sorry for any upset that has been caused. Kind regards The FodaBox Team

Posted 2 years ago

“Ordered in November for a Christmas present, recipient informed me that an item in the box had a best before date of November. Whilst I understand there is a disclaimer which states occasionally some products may change, the gift set did not include any of the cracklings advertised in the gift set. They also received some items duplicated rather than a selection of different items. There was also alternative beers included. could understand if only one or two items were swapped, however with the amount changed and the replacements not being that which should be included ‘cracklings’ it is false advertisement. I emailed customer services who have also ignored my email, so I am not impressed and would not recommend ordering sets from this company”

Posted 2 years ago

Hi Gemma, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that the gift you received was not as you had hoped and for any disappointment caused as it was a Christmas present. From time to time we do have to substitute items if something is not available. A member of our Customer Service team will be in touch to discuss your feedback in more detail, please keep an eye out on your inbox. Best Wishes The FodaBox Team

Posted 2 years ago

“my order was cancelled with no explanation, and told money refunded. Disappointed”

Posted 2 years ago

Good afternoon Helen, Thank you for taking the time to leave a review of your recent experience with us, we are sorry to hear your order was cancelled without explanation. We have had a look into this for you and can see your order was placed with one of our sellers. A member of our Customer Service team has contacted them now to request more information on what happened to your order, please keep an eye out on your inbox. We are sorry for the disappointment this must have caused :( Kind regards The FodaBox Team

Posted 2 years ago

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FodaBox is rated 4.2 based on 2,933 reviews