FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,948 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the parcel has not arrived yet and I asked for June 14 and I need it for June 16”

Helpful Report

“Looks a great range - but avoid if you expect it delivered on time. Booked for Thursday delivery ready for Fathers Day. Evri said they couldn't deliver on that day and would be next working day. Actually turned up on the Saturday. No communication for Fodabox. Unable to get on their live chat despite waiting 30 minutes. Shocking.”

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“Delivered gift 3 weeks earlier than the date specified ruining the surprise . As a result sent birthday message upon delivery telling person what the gift was before they’d opened it . Wouldn’t use this service again”

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“Shocking. The product never arrived and it took a month to get a resolution. (cancellation)”

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“Service was poor”

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“You've not sent me what ive ordered. I don't like the taste of what you've sent. I'll never deal with this company again.”

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“Despite requesting a delayed delivery and confirming by email the order still arrived 2 days early killing the surprise. Poor.”

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“Gift never received by recipient - no calling card left and the gift contained perishable goods. Have complained to company but no reply and not holding my breath!!!”

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“9rdered 12 j8tterbug Berry apple cider sparkling drinks. Hasn't arrived. Logged as ordered but no follow up email or delivery. Still waiting 1 month later.”

Helpful Report

Hi Laura, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear you have not received your order :( We can see that a member of our Customer Service team has been in touch with the seller of your order to understand what has happened. Please keep an eye out for your inbox. We do hope we can get this resolved for you very soon. Best wishes, The FodaBox Team

“Their supplier got the order wrong. They did nothing to help, just left it with Gin in aTin who promised to send correct product, never arrived. No response to repeated attempts to contact.”

Helpful Report

Hi Peter, Thank you for your recent review, we are sorry to hear that you felt we have not helped with your recent order. We have had a look into this and can see you have received an incorrect item. As your order was placed with one of our sellers Gin In a Tin your order would be shipped directly from them which is why we would need to wait for them to investigate and advise what happened here. You mention that they have offered to send a replacement. Unfortunately, we do not have visibility of this correspondence. We have asked a member of our Customer Service Team to chase this up with the seller for you and have asked that they copy you into the correspondence. We hope this is resolved for you very soon. Best Wishes The FodaBox Team

“Great if you want to your order to be delivered somewhere close to your address and then be asked to wander round your neighbourhood knocking on strangers doors if you actually want to receive your order.”

Helpful Report

Good morning Richard, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that your recent order was not delivered to your address and the inconvenience caused :( Please be assured we have passed your details to our Customer Service team who will be in touch to get this resolved for you. Please keep an eye out for an email from us. Best wishes The FodaBox Team

“Ordered an Italian platter . Left plenty of time for the delivery date . Platter did not arrive on time . Asked for a refund. Still waiting two weeks later for a £70 refund !!’”

Helpful Report

“Delivered to wrong address and didn’t help me resolve the issue”

Helpful Report

Hi there, Thank you for getting in touch to leave a review of your recent experience. We are sorry to hear that you felt we did not resolve your delivery going to the wrong address appropriately. Having checked your order we can see the delivery address was entered incorrectly during checkout and we were not made aware of the error until after your order was showing as delivered. We can see that our Customer Service team offered to send out your order to the correct address if you shipped your order back to us and are sorry that you feel we could have resolved this differently. We will certainly pass your feedback on to improve this area of our service. Kind regards The FodaBox Team

“I ordered two craft beer gift boxes for colleagues. I paid extra to have both parcels arrive at their respective addresses the next day. The first one arrived 5 days later and the second one is now approx 10 days late (still not received).”

Helpful Report

Good afternoon Bobby, Thank you for taking the time to leave a review of your recent experience with us. We are sorry to hear that your order was delayed and you are still awaiting another item :( We appreciate how disappointing this must be. We can see a member of our Customer Service team has been in touch to get this resolved for you today and hope the replacement order can be enjoyed once it arrives. Kind regards The FodaBox Team

“Unable to check out, been trying for 20mins”

Helpful Report

Hi there, Thank you for getting in touch, we are sorry to hear you are having trouble placing your order. We would be happy to assist you with the checkout process, if you would be so kind as to contact us on 0333-121-2166 or email us at support@fodabox.com We hope to hear from you soon :) Best Wishes The FodaBox Team

“Item (bottle of wine) never arrived and Fodabox weren't interested in helping discover what happened to it. Unimpressed.”

Helpful Report

Hi Hilary, Thank you for taking the time to leave a review of your recent experience with us. We are sorry to hear it was not a pleasant experience and can assure you this is not the service we pride ourselves on. We can see a member of our Customer Service Team has been in touch to try and get this resolved for you. Please do not hesitate to contact us if we can be of any further assistance. Best Wishes The FodaBox Team

“I received a lovely present from my team ahead of mat leave but sadly it didn'tt arrive in time for my last day in the office so I was unable to open it with them which is shame and they had to post it to me instead”

Helpful Report

Good afternoon, Thank you for taking the time to leave a review of your recent experience. We are sorry hear that your gift arrived late and resulted in your being unable to open this with your colleagues. Especially on such an important occasion :( We would be happy to investigate further for you to understand why this has happened. If you would be so kind as to contact our support@fodabox.com email address with your order details, we can certainly look in to this for you. Once again we apologise for any disappointment caused. Best Wishes, The FodaBox Team

“I ordered a box for a friend as a gift for starting their new job. The website stated it would arrive in time. 11 days later, the item finally arrived. Very disappointing service.”

Helpful Report

Hi Kate, Thank you for taking the time to leave a review of your recent experience. I am sorry to hear that your order did not arrive within our normal delivery guidelines :( I have checked your order and can see there was a delay with our courier which resulted in this not arriving when it should have done. Please be assured I am certainly investigating further. I have also processed a refund of your delivery charge as a token of apology, this will be credited back to your account in 3-5 days. Please do not hesitate to contact us at support@fodabox.com if we can be of any further assistance. Best Wishes, Stephanie @ The FodaBox Team

“I spotted a gift for my son but when i went back to find it i couldnt find it again. I did im the end but it arrived 3 days late even though I put in a certain date. My son didn't get his birthday gift in time and I was very upset and their customer service was totally unhelpful. I will not be buying from them again and agree with all the other bad reviews!”

Helpful Report

Good evening, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear that it was not the service we pride ourselves on :( We have tried to locate your order and correspondence to our Customer Service team with the email address provided but have not managed to locate your order. We would like the chance to investigate what happened further for you and were wondering if you would be so kind as to send us the details to support@fodabox.com using the following reference RIO-FB-0702. We hope to hear from you soon, Best wishes The FodaBox Team

“Everything went wrong with my order”

Helpful Report

Hi Kate, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear this was not to the standard we pride ourselves on. We have checked your order and can see this was purchased through one of our sellers and the item was damaged in transit, which is why it was not delivered. We do apologise for the inconvenience caused and can see that our Customer Service team has been in touch to get this resolved for you and your order has been refunded along with a voucher as a token of apology. We are sorry for any upset that has been caused. Kind regards The FodaBox Team

FodaBox is rated 4.2 based on 2,948 reviews