FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,114 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall experience was a nightmare! I have sent a full review, but since I had yet another email requesting a review, thought "hey, I have spent so many ****** hours on trying to get my sons birthday gift delivered, what's another few minutes". After all, nobody there seemed too concerned about my gift being 5+ days late!!!”

Helpful Report

Posted 1 day ago

“Very disappointed as I have not received my parcel from EVRI”

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Posted 2 weeks ago

Hi Belinda, Thanks for getting in touch. I’m glad we’ve been able to resolve this to your complete satisfaction, and your parcel is now with you. Warm regards, The FodaBox Team

Posted 5 days ago

“I ordered 3 foodie advent calendars and only 2 have arrived”

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Posted 3 weeks ago

Hi Carol, It's a shame when our couriers let us both down. I'm glad we could resolve this to your full satisfaction. Thanks, Dan

Posted 1 week ago

“Order was late”

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Posted 2 months ago

“Terrible, absolutely awful. I am furious and upset. I have tried to do something nice and send my friend a care package as he has just lost his mother. I paid for express delivery over a week ago and I am still none the wiser if this has been delivered or not. I have had to message a grieving man to check his address because your website is awful and doesn't pre-populate. You also use Evri which is the worst courier service imaginable. I have messaged your customer care team to ask for the address to be checked and updated, this could not be done. I was told to message Evri, they have updated and reconfirmed the address however the driver still couldn't find the property and I received a notification to say the parcel has been taken back to yourselves. However a day later, I have received an email to say the parcel has now been delivered but I have not had any contact w my friend to say anything has been delivered. It feels as if the package has been delivered back yourselves which has prompted this email confirmation of a delivery. Or do Evri often return a parcel and then also try sending it again? This is an absolute joke and you have lost a customer for life.”

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Posted 2 months ago

“Hi I would love to leave a great review. However, I can't as the hamper has not been delivered and trying to resolve with your chat or support team has been impossible with no one getting back to me. Amy”

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Posted 4 months ago

“The food got delivered to my next door neighbor, and was totally melted when i received it in the afternoon , cheese and meats were melted and squashy and sweaty so had to throw all fridge stuff away Maybe place the items in a chiller when the whether is so hot , especially if it is being delivered to the wrong address. Shame as I would have loved to try the items.”

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Posted 5 months ago

Hi Angela, Sorry to hear about the issues with your delivery. We never like it when our couriers let us both down. We're pleased we’ve had the chance to speak and resolve the issue to your satisfaction. Thank you again for your review and for giving us the opportunity to make things right. We hope to see you again soon. Warm regards, The FodaBox Team

Posted 5 months ago

“Cakes was delivered 2 weeks early. The other parcel was delivered but left no note where it had been left. Found it in dustbin full of fish tins so not a very good exterior first time order”

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Posted 5 months ago

Hi Lee, Sorry to hear about your delivery experience – we never like it when our couriers let us both down. We've now had a chance to speak and are glad we could resolve the issue to your complete satisfaction. Thanks again for your review and for bringing this to our attention. We hope to see you again soon! Warm regards, The FodaBox Team

Posted 5 months ago

“Looks a great range - but avoid if you expect it delivered on time. Booked for Thursday delivery ready for Fathers Day. Evri said they couldn't deliver on that day and would be next working day. Actually turned up on the Saturday. No communication for Fodabox. Unable to get on their live chat despite waiting 30 minutes. Shocking.”

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Posted 5 months ago

Hi Robert, Sorry to hear that, we never like it when our couriers let us both down, we have now had a chance to speak and resolved the issue to your satisfaction. Thanks again for your review and letting us know, hope to see you again soon! Warm regards, The FodaBox Team

Posted 5 months ago

“Delivered gift 3 weeks earlier than the date specified ruining the surprise . As a result sent birthday message upon delivery telling person what the gift was before they’d opened it . Wouldn’t use this service again”

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Posted 5 months ago

“Shocking. The product never arrived and it took a month to get a resolution. (cancellation)”

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Posted 3 years ago

“Service was poor”

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Posted 3 years ago

“You've not sent me what ive ordered. I don't like the taste of what you've sent. I'll never deal with this company again.”

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Posted 3 years ago

“Despite requesting a delayed delivery and confirming by email the order still arrived 2 days early killing the surprise. Poor.”

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Posted 3 years ago

“Gift never received by recipient - no calling card left and the gift contained perishable goods. Have complained to company but no reply and not holding my breath!!!”

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Posted 3 years ago

“9rdered 12 j8tterbug Berry apple cider sparkling drinks. Hasn't arrived. Logged as ordered but no follow up email or delivery. Still waiting 1 month later.”

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Posted 3 years ago

Hi Laura, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear you have not received your order :( We can see that a member of our Customer Service team has been in touch with the seller of your order to understand what has happened. Please keep an eye out for your inbox. We do hope we can get this resolved for you very soon. Best wishes, The FodaBox Team

Posted 3 years ago

“Their supplier got the order wrong. They did nothing to help, just left it with Gin in aTin who promised to send correct product, never arrived. No response to repeated attempts to contact.”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for your recent review, we are sorry to hear that you felt we have not helped with your recent order. We have had a look into this and can see you have received an incorrect item. As your order was placed with one of our sellers Gin In a Tin your order would be shipped directly from them which is why we would need to wait for them to investigate and advise what happened here. You mention that they have offered to send a replacement. Unfortunately, we do not have visibility of this correspondence. We have asked a member of our Customer Service Team to chase this up with the seller for you and have asked that they copy you into the correspondence. We hope this is resolved for you very soon. Best Wishes The FodaBox Team

Posted 3 years ago

“Great if you want to your order to be delivered somewhere close to your address and then be asked to wander round your neighbourhood knocking on strangers doors if you actually want to receive your order.”

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Posted 3 years ago

Good morning Richard, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that your recent order was not delivered to your address and the inconvenience caused :( Please be assured we have passed your details to our Customer Service team who will be in touch to get this resolved for you. Please keep an eye out for an email from us. Best wishes The FodaBox Team

Posted 3 years ago

“Ordered an Italian platter . Left plenty of time for the delivery date . Platter did not arrive on time . Asked for a refund. Still waiting two weeks later for a £70 refund !!’”

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Posted 3 years ago

“Delivered to wrong address and didn’t help me resolve the issue”

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Posted 3 years ago

Hi there, Thank you for getting in touch to leave a review of your recent experience. We are sorry to hear that you felt we did not resolve your delivery going to the wrong address appropriately. Having checked your order we can see the delivery address was entered incorrectly during checkout and we were not made aware of the error until after your order was showing as delivered. We can see that our Customer Service team offered to send out your order to the correct address if you shipped your order back to us and are sorry that you feel we could have resolved this differently. We will certainly pass your feedback on to improve this area of our service. Kind regards The FodaBox Team

Posted 3 years ago

FodaBox is rated 4.2 based on 3,114 reviews