FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,932 Reviews

78 %

of reviewers recommend FodaBox

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

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Phone:

03331 21 21 66

Email:

support@fodabox.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a very long time to arrive and when it is did they label wasn’t even on the bottle properly. I’m very disappointed”

Helpful Report

Posted 3 years ago

Hi Poppy, Thank you for your recent review, We are sorry to hear your order was late arriving and the label was not as it should have been. We have passed on your comments to the seller of your order to review your comments and respond accordingly. We do hope the item can still be enjoyed. Best Wishes, The FodaBox Team

Posted 3 years ago

“Still not received my order Regards Karen”

Helpful Report

Posted 3 years ago

Hi Karen, Thank you for getting in touch, We are sorry to hear you have not received your order. A member of our Customer Service team will be in touch shortly to try and get this resolved for you. Best Wishes The FodaBox Team

Posted 3 years ago

“My order arrived on time but contained 2 Gift Boxes that contained the wrong items. Of great concern to me was the Gluten-Free gift Box that had items in it that contained Gluten ingredients!! As yet no response to my email, support form or phone calls.”

Helpful Report

Posted 3 years ago

Hi Jimmy, Thank you for taking the time to leave a review of your recent purchase. We can see a member of our Customer Service team has been in touch and unfortunately your order was a bit muddled together :( We are sorry for any inconvenience this may have caused. We do hope the gift can still be enjoyed. Best Wishes The FodaBox Team

Posted 3 years ago

“Not arrived yet so now concerned it’s lost as you wouldn’t be asking for a review if you hadn’t thought it delivered. Please reassure me it’s on its way!!!”

Helpful Report

Posted 3 years ago

Hi Anne, We are sorry to hear your order has not been delivered :( A member of our Customer Service team will be in touch shortly to try and get this resolved for you. Apologies for the delay. Best Wishes The FodaBox Team

Posted 3 years ago

“Not received it yet. Despite delivery date over a week ago. I emailed for update - reply given to me vague, delay blamed on Royal Mail! How convenient! Royal Mail in my area is fully functioning”

Helpful Report

Posted 3 years ago

Hi Sarah, We are sorry to hear you have not yet received your order :( We can see a member of our Customer Service team is currently working to get this resolved for you with the seller of your order. Please do not hesitate to contact us if we can be of any further assistance. Best Wishes The FodaBox Team

Posted 3 years ago

“The contents are great but in your pictures you are showing a black presentation box .however it didn't come in one so that's a bit disappointing as it's a gift .and you only sent 3 cans and you advertised 4”

Helpful Report

Posted 3 years ago

Hi Lesley, We are sorry to hear you have received an incomplete order :( A member of our Customer Service team will be in touch shortly to get this resolved for you. Please keep an eye out on your inbox. Best Wishes The FodaBox Team

Posted 3 years ago

“I’ve not received anything yet! Taken ages over a week? Still nothing, then I get asked to review the delivery I’ve not even had!”

Helpful Report

Posted 3 years ago

Hi Kay, We are sorry to hear you have not yet received your order :( We can see that our Customer Service team have been in touch with the seller of your order who has advised of a few delays. We do hope your order has now arrived, please do not hesitate to get in touch if this is not the case. Best Wishes The FodaBox Team

Posted 3 years ago

“Still waiting for delivery after 5 days.”

Helpful Report

Posted 3 years ago

Hi Asif, We are sorry to hear your order did not arrive :( We can see our Customer Service team have looked into this with the seller of your order and a refund has now been provided. We apologise for the disappointment this must have caused. Best wishes The FodaBox Team

Posted 3 years ago

“Gift still has not been shipped, despite follow-up email last week. Even though this was ordered before Black Friday, this was the reason given for the issues with my order. Really disappointed, I am sure this is not everyone's experience, however.”

Helpful Report

Posted 3 years ago

Hi Trevor, Thank you for taking the time to leave a review of your recent experience. Having checked your order, we can see this has now been safely received and apologise for the delay. Please do not hesitate to get in touch if we can be of any further assistance. Best wishes, The FodaBox Team

Posted 3 years ago

“Still have not had delivery”

Helpful Report

Posted 3 years ago

Hi Anne, Thank you for getting in touch to leave a review of your recent experience. Having checked your order, we can see there was a delay as a result of your order being misdelivered but a replacement is on the way. Please do not hesitate to get in touch if we can be of any further assistance. Kind regards The FodaBox Team

Posted 3 years ago

“Don’t buy from this company!!! I placed an order they didn’t send me a confirmation email THEY TOOK MY MONEY AND I HAVENT HAD MY ORDER I’ve emailed numerous times and they NEVER REPLY”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your recent feedback, We can confirm we have replied to your email to advise of a mis-spelling of your email address which is why you have not received your order confirmation. We have also tried to contact you on your mobile, Please call us on 0333-121-2166 so we can get this resolved for you. Kind regards The FodaBox Team

Posted 3 years ago

“I placed an order, luckily I took a photo of the order number. They took my money from my bank account but no confirmation email. Emailed them twice as no other way of contacting them with no confirmation email and still not had either a reply or my order!!! Will be contacting my bank by the end of the day to report this if no reply I have now received an email from this company asking me to change my review now my issue has been addressed……it hasn’t been addressed!!! I still haven’t had any communication from this company to confirm my order!!”

Helpful Report

Posted 3 years ago

Hi There, Thank you for leaving a review of your recent experience, I understand all has now been resolved following an email from the team regarding your email address. Please do not hesitate to contact us if you have any further queries on 0333-121-2166. Best wishes The FodaBox Team

Posted 3 years ago

“Only chose them because of “next day delivery” Ordered before the delivery cutoff, paid the extra fee. Was delivered FIVE days later. The birthday was well and truly passed. 🤷‍♂️”

Helpful Report

Posted 3 years ago

Hi Daniel, Thank you for your recent review, we are sorry to hear your order arrived late :( We have contacted you directly on your email, please keep an eye out on your inbox. Kind regards The FodaBox Team

Posted 3 years ago

“Spent too much on the packaging &unfortunately we were very disappointed with our order”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear you were disappointed with the item you received and can see you have contacted the producer directly :( Please keep an eye out for an email from us as we would like to discuss this further with you. Best wishes The FodaBox team

Posted 3 years ago

“Ordered from here last Christmas. Gift didn’t arrive until the middle of January and every email I sent was ignored even the one requesting a refund. Horrendous service I would avoid like the plague if you are ordering a gift this year. Not surprised they have rebranded.”

Helpful Report

Posted 3 years ago

Good evening Chris, Thank you for taking the time to leave a review of your recent experience, I am sorry that your order from last year has not been resolved. We have made many improvements to our service for our customers to give them the best experience. If you would like to talk further regarding what happened last Christmas, please do not hesitate to get in touch with us on the following email support@fodabox.com. Kind regards The FodaBox Team

Posted 3 years ago

“I bought this as part of my husband’s birthday present. Firstly I did not receive the loose leaf tea. Secondly it was quite misleading. You do not receive any vegan cream or jam. Very disappointed. I have even contacted customer service twice and I have not received one response. Awful service!”

Helpful Report

Posted 3 years ago

Hi There, Thank you for your recent product review, We are sorry to hear items were missing from the order and the description was misleading, I can see we reached out to you on 1st November regarding your order and apologise if this was not received, please keep an eye out on your inbox as we will certainly be in touch again. Kind regards The FodaBox Team

Posted 3 years ago

“Uttlery disappointed on arrival of Expresso Martini Cocktail kit. It arrived in a battered brown cardbox with 5 minture bottles and folded sheet explaining how to make it. My partner order a simular kit which arrived in a nice presentation tin box.”

Helpful Report

Posted 3 years ago

“After looking about I see that I was way over charged. Stuff is a lot cheaper on other sites”

Helpful Report

Posted 3 years ago

Hi Kim, Thank you for taking the time to leave a review of your recent shopping experience with us. We are sorry to hear you were overcharged :( Please be assured we are currently investigating this, keep an eye out on your inbox for an update from us shortly. Best Wishes, The FodaBox Team

Posted 3 years ago

“VERY dissapointing ! I ordered “You’re not old, your vintage” as a fun gift for a special birthday. The hamper came in a plain box, no “You’re not old…” caption, which rather lost the whole point of choosing that gift. Just a box of cheese”

Helpful Report

Posted 3 years ago

“Not impressed. Ordered a few hampers and the gift notes were not included with any and no response to my email communication - wouldn't order from here again”

Helpful Report

Posted 3 years ago

Hi Ben, Thank you for taking the time to leave a review of your recent experience with us. We appreciate all types of feedback from our customers the good and the bad. Please keep an eye out for an email from us as we would certainly like to get this resolved for you. Best Wishes Steph The FodaBox Team

Posted 3 years ago

FodaBox is rated 4.2 based on 2,932 reviews