FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,114 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received items. Tracked delivery said it had been returned to sender????. What is going on.”

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Posted 3 years ago

“We placed an order on 25/11/2021, with the requested delivery date 01/12/2021. Order still not despatched and no updates at all. Very disappointed.”

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Posted 3 years ago

“I only purchased this item because I was able to choose a delivery date (9th December) because I needed it on the 11th. I had to chase up where the order was and it was obvious it hadn't been sent yet as I received an email a short while after I sent my chase up email. To make it worse they blamed the bad weather and Yodel for the delay. Not a fan of Yodel but was disappointed they got the blame especially as Royal Mail actually delivered the parcel. Why offer a delivery date if you're not going meet it! For failing to meet the delivery date and blaming Yodel I will never use or recommend Fodabox again. Having also looked at the purchase I think it was really overpriced”

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Posted 3 years ago

“Parcel allegedly delivered by DPD and left on door step in open porch facing the main road. No one rang the bell or knocked the door. There were people in all day. Presumably the parcel was stolen. On your email there was no way to contact you. I won’t be using your services again and will will discourage business partners, friends and family from doing so.”

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Posted 3 years ago

“Delivery not arrived Was for my daughters birthday today I would like a refund as not much point if it’s not delivered in time”

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Posted 3 years ago

“Ordered an intern on 06/12/2021 to be delivered, at the latest, on the 09/12/2021. It is now Saturday 18/12/2021 and the item has still NOT arrived. The company were contacted on Saturday 11/12/2021 and I was told that the item was ready and would be sent on Monday. My last email in regards to the lack of a delivery has, at the time of writing, not been replied to.”

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Posted 3 years ago

“I ordered two different items and they sent me the same item twice. Ridiculous. Customer service has not gotten back to me either. Unprofessional”

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Posted 3 years ago

Hi there, Thank you for your recent review, We are sorry to hear you have received an incorrect order, Our customer service team will be in touch with you shortly to get this resolved for you. We apologise for any inconvenience caused, Best Wishes The FodaBox Team

Posted 3 years ago

“Ordered for Christmas and was told item was ready for dispatch on 9th December, it still has not been received at courier on 18th December and I have not had a response from fodabox.”

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Posted 3 years ago

“First order, the box came smashed up and the contents inside have been squashed and broken. I wrote an email to customer services and they never replied”

Helpful Report

Posted 3 years ago

Hi Andrew, We are sorry to hear your recent order has arrived damaged and you have not received a reply from us. We experienced a system error this week whereby some customer emails sadly did not reach us. Please keep an eye out on your inbox, a member of the team will be in touch shortly. Best Wishes The FodaBox Team

Posted 3 years ago

“Parcel arrived today(17th dec) after ordering it on 11th dec. Had ordered the craft gin and tonic hamper. It came with two cardboard boxes and when i took the outer cardboard box off I knew something was wrong as the inside box was soaked. Opened it to find the tonic water smashed and glass all over the packaging! It was supposed to be a christmas gift and now it cant be given. Wrote a complaint email and now waiting to see what happens. Very disappointed!”

Helpful Report

Posted 3 years ago

Good afternoon Poppy, We are sorry to hear your recent order arrived damaged :( We can see that a fresh new order has been placed by our Customer Service team for you. We do apologise for any inconvenience caused and hope you enjoy your replacement when it arrives. Best Wishes The FodaBox Team

Posted 3 years ago

“It took a very long time to arrive and when it is did they label wasn’t even on the bottle properly. I’m very disappointed”

Helpful Report

Posted 3 years ago

Hi Poppy, Thank you for your recent review, We are sorry to hear your order was late arriving and the label was not as it should have been. We have passed on your comments to the seller of your order to review your comments and respond accordingly. We do hope the item can still be enjoyed. Best Wishes, The FodaBox Team

Posted 3 years ago

“Still not received my order Regards Karen”

Helpful Report

Posted 3 years ago

Hi Karen, Thank you for getting in touch, We are sorry to hear you have not received your order. A member of our Customer Service team will be in touch shortly to try and get this resolved for you. Best Wishes The FodaBox Team

Posted 3 years ago

“My order arrived on time but contained 2 Gift Boxes that contained the wrong items. Of great concern to me was the Gluten-Free gift Box that had items in it that contained Gluten ingredients!! As yet no response to my email, support form or phone calls.”

Helpful Report

Posted 3 years ago

Hi Jimmy, Thank you for taking the time to leave a review of your recent purchase. We can see a member of our Customer Service team has been in touch and unfortunately your order was a bit muddled together :( We are sorry for any inconvenience this may have caused. We do hope the gift can still be enjoyed. Best Wishes The FodaBox Team

Posted 3 years ago

“Not arrived yet so now concerned it’s lost as you wouldn’t be asking for a review if you hadn’t thought it delivered. Please reassure me it’s on its way!!!”

Helpful Report

Posted 3 years ago

Hi Anne, We are sorry to hear your order has not been delivered :( A member of our Customer Service team will be in touch shortly to try and get this resolved for you. Apologies for the delay. Best Wishes The FodaBox Team

Posted 3 years ago

“Not received it yet. Despite delivery date over a week ago. I emailed for update - reply given to me vague, delay blamed on Royal Mail! How convenient! Royal Mail in my area is fully functioning”

Helpful Report

Posted 3 years ago

Hi Sarah, We are sorry to hear you have not yet received your order :( We can see a member of our Customer Service team is currently working to get this resolved for you with the seller of your order. Please do not hesitate to contact us if we can be of any further assistance. Best Wishes The FodaBox Team

Posted 3 years ago

“The contents are great but in your pictures you are showing a black presentation box .however it didn't come in one so that's a bit disappointing as it's a gift .and you only sent 3 cans and you advertised 4”

Helpful Report

Posted 3 years ago

Hi Lesley, We are sorry to hear you have received an incomplete order :( A member of our Customer Service team will be in touch shortly to get this resolved for you. Please keep an eye out on your inbox. Best Wishes The FodaBox Team

Posted 3 years ago

“I’ve not received anything yet! Taken ages over a week? Still nothing, then I get asked to review the delivery I’ve not even had!”

Helpful Report

Posted 3 years ago

Hi Kay, We are sorry to hear you have not yet received your order :( We can see that our Customer Service team have been in touch with the seller of your order who has advised of a few delays. We do hope your order has now arrived, please do not hesitate to get in touch if this is not the case. Best Wishes The FodaBox Team

Posted 3 years ago

“Still waiting for delivery after 5 days.”

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Posted 3 years ago

Hi Asif, We are sorry to hear your order did not arrive :( We can see our Customer Service team have looked into this with the seller of your order and a refund has now been provided. We apologise for the disappointment this must have caused. Best wishes The FodaBox Team

Posted 3 years ago

“Gift still has not been shipped, despite follow-up email last week. Even though this was ordered before Black Friday, this was the reason given for the issues with my order. Really disappointed, I am sure this is not everyone's experience, however.”

Helpful Report

Posted 4 years ago

Hi Trevor, Thank you for taking the time to leave a review of your recent experience. Having checked your order, we can see this has now been safely received and apologise for the delay. Please do not hesitate to get in touch if we can be of any further assistance. Best wishes, The FodaBox Team

Posted 4 years ago

“Still have not had delivery”

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Posted 4 years ago

Hi Anne, Thank you for getting in touch to leave a review of your recent experience. Having checked your order, we can see there was a delay as a result of your order being misdelivered but a replacement is on the way. Please do not hesitate to get in touch if we can be of any further assistance. Kind regards The FodaBox Team

Posted 4 years ago

FodaBox is rated 4.2 based on 3,114 reviews