FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,114 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to review as not received yet. I should have shopped at Amazon”

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Posted 3 years ago

“Bought a hamper as a Christmas gift and was very unhappy with the fact that almost half the food section had been substituted, with the better and more artisan items removed . I would not have bought what I received. Emailed on the 14th and two days later no reply so I called on the 16th. A lovely lady apologised and said a new delivery would be sent out the next day but would take a couple of days to arrive - with with contents as advertised. This has never arrived and I will NEVER buy from your site again . You even seemed to remove a contact number from the site before Christmas.!”

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Posted 3 years ago

“This is the worst business ever. No communication, no one to contact and nothing to show for my order. You should close immediately. Even this review is stupid! I cannot review something I didn’t receive. Morons”

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Posted 3 years ago

Good morning Will, Thank you for taking the time to leave a review of your recent experience, We are sorry to hear your order has not arrived and for any upset, this may have caused. Please keep an eye out on your inbox for an email from our Customer Services Team. We have been extremely busy over the Christmas period and it is taking slightly longer than we would like to get back to all of our customers. Best Wishes The FodaBox Team

Posted 3 years ago

“I cancel Ed my order and you emailed me on 17th saying you would send me a refund I still have not had this”

Helpful Report

Posted 3 years ago

Hi there, Thank you for getting in touch, We are sorry to hear your refund has not been processed, we have looked into this with our Customer Service team and can confirm this has now been actioned. Please keep an eye out on your emails for confirmation from us. Apologies for the delay, Kind regards The FodaBox Team

Posted 3 years ago

“Never got my order but messaged them got a quick response but messaged again on December 23rd now the 29th and still no response. I know its over Christmas but most places only close for a couple of days .so can't comment on what I ordered.”

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Posted 3 years ago

“Why do I have to give a minimum of 1 star? It is now 29th December and the orders we placed on 16th December for delivery 20th-22nd December are still to be delivered. These were Cheese Tasters for Christmas dinner. One order is supposed to be out for delivery today only the recipients are no longer at home and one seems lost according to YODEL as they say you still have it and you say you. Never mind I am sure we will get a full refund”

Helpful Report

Posted 3 years ago

“Absolutely atrocious! Placed an order the week before Christmas for delivery to be on Dec 22nd. Received a delivery update on Dec 23rd that my box is being shipped. However, when I enter the tracking info it says the logistics team have not received the parcel from the supplier. First and last time using this service! Despite sending an email, there has been no follow up. Absolutely shocking!”

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Posted 3 years ago

“STILL WAITING FOR DELIVERY HAVING ORDERED ON 18/12 and being told it would arrive within 2/3 working days, my mother in law did not get her Xmas present. Very disappointed! Emailed to complain and still no response.”

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Posted 3 years ago

“I have not received my order, which was due before Christmas, no response to my emails as to where it is.”

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Posted 3 years ago

“The food was tasty and the containers were not enough . The good things was it was delivered in time”

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Posted 3 years ago

“Ordered in time for guaranteed Xmas delivery. Chased up when hadn’t arrived on stated delivery date. Got an email late afternoon 23 Dec saying would not be dispatched until 29 Dec. So had no gifts to give on Xmas day. Still not confident I will receive the order and I will then have to make x 2 hour long journeys to deliver to recipients of my gifts. Rubbish service left me really fed up and embarrassed.”

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Posted 3 years ago

“This service is a disgrace! I placed an order for a vegetarian man box in time for Xmas delivery, paid in full even paying for express delivery...the projected delivery date came and went and having sent several emails chasing over a period of three days, I was promised dispatch within 24hrs...12 days later to date, I still haven't received my order. What a joke!”

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Posted 3 years ago

“Disappointingly despite being shipped on. The 20/12, the order did not arrive for Christmas and we are still waiting”

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Posted 3 years ago

“totally rubbery , ruined xmas dinner”

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Posted 3 years ago

“I am unable to comment on the contents of my box as I placed my order a while back with Express delivery for a friend for Christmas but I still haven't received the order.”

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Posted 3 years ago

“My order was due to arrive 22/12/21 and it hasn't yet arrived. My tracking page says it is still with the sender.”

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Posted 3 years ago

“We haven't received our order yet”

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Posted 3 years ago

“So far I cannot tell you because the guaranteed Christmas delivery hasn’t taken place, and the emails I have sent to the support team chasing it up have gone unanswered. So your automatic email prompting me to write a review is ill timed as the hamper I ordered is still to be delivered.”

Helpful Report

Posted 3 years ago

“I put an order in on dec 13th .e mailed to cancel order next day the email was received by you and you still sent the order a week later I paid £3 99 postage and was not prepared to pay to send it back Your customer service is non- existant”

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Posted 3 years ago

“I haven’t received the box yet - but I do know I ordered the box in time for Christmas delivery and it has not been delivered yet and it’s Boxing Day!!”

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Posted 3 years ago

FodaBox is rated 4.2 based on 3,114 reviews