FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to IT "platform" issues part of my order was very delayed. Quality products when you get them ... Personal preference, but the East London Liquor Company gin I ordered was not as good as their other gins I have tasted and loved ...”

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Posted 1 year ago

“Product was fine but paid for express delivery but it didn't turn up until 4 days after it should have”

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Posted 2 years ago

Hi Kim, Thank you for your recent review, We are sorry to hear your order took longer than expected to be delivered :( Please be assured we have passed your feedback over to the Marketplace seller of your order and asked them to get in touch. We do apologise for the inconvenience caused but hope your order was still enjoyed. Best wishes, The FodaBox Team

Posted 2 years ago

“Lovely stuff but pretty pricy!”

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Posted 2 years ago

“The box and produce was nice enough and as advertised but I didn’t get next day delivery and my personal message was absent, hence only 3 stars!”

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Posted 2 years ago

Hi Victoria, Thank you for taking the time to leave a review of your recent experience, we are sorry that we only made 3 stars :( Please be assured we have passed your feedback on to the seller of your order as this should have arrived in the time frame specified and certainly should have included your message. We have asked them to get in touch so please keep an eye out on your email inbox. Best wishes The FodaBox Team

Posted 2 years ago

“I did not see the box it was bought as a gift but my son did like it, he said " great snacks"”

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Posted 2 years ago

“Love the variety of delicious and healthy products you sell, but I don't want to pay separate shipping costs for each seller. It ends up getting ridiculously expensive. Why can't your sellers ship their products together in a common box to save your customers having to pay separate shipping costs?”

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Posted 2 years ago

Good morning Dawn, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that our shipping costs can be quite expensive :( This sadly will sometimes happen if you are purchasing from multiple Marketplace sellers. Please be assured this is something we are certainly working on and hope you can benefit from with future orders. Best Wishes The FodaBox Team

Posted 2 years ago

“There was a good selection of boxes and I easily found something to send as a present. I was disappointed that the £5 introductory discount was not applied despite putting it in at the right time and it accepting the code. I sent an email to see why this had happened and never received a reply. It also said orders would be dispatched same day if ordered before 2pm. My order wasn’t shipped until 2 days later and I missed the birthday. Tracking is also pretty clunky. I would think twice before using again.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave a review of your recent experience, We are sorry to hear your discount did not apply to your order and have checked this for you now and can see that it was not redeemed. Please be assured we have refunded the discount for you, this will be credited back to your account in 3-5 days. We have also checked your order for you and can see this was with one of our sellers who have a shipping guideline of 2-3 working days. To take advantage of the same-day shipping before 2pm, this only applies to FodaBox items and some of our Marketplace sellers. We are sorry for any confusion this may have caused. We do hope the Birthday gift was enjoyed :) Best wishes The FodaBox Team

Posted 2 years ago

“Loved all the option however you should note, if they don’t have something in stock they will send you whatever, with no relation to what they have subbed. I had a gin and tonic cheese subbed for a Jam Roly poly… would have been nice if they go in contact first to ask which sub we would like or if we wanted to wait for stock. Instead I got offered a £3 refund and quite poor customer service. Won’t be ordered from here again as no guarantee your going to get what you order and pay for”

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Posted 2 years ago

“This was a gift for my nephew who said the snacks were delicious. Unfortunately the glass arrived broken but an apology and replacement were received within a few days of reporting it. Full marks for customer service.”

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Posted 2 years ago

Hi There, Thank you for taking the time to leave a review of your recent experience with us. We are sorry to hear the glass in your order was broken, but are pleased our Customer Service team got this resolved for you. We hope your nephew enjoyed their gift :) We think you have great taste! Best Wishes The FodaBox Team

Posted 2 years ago

“All in all we were excited to use this service and ordered cheese to be delivered over New Year for a special birthday. Unfortunately the item did not arrive and was delivered 5 days late to a destination we were no longer staying at. On contacting the seller they responded immediately however I am now waiting on a third party to refund me whom I’ve still not heard from. All in all FodaBox have been responsive but still left having paid for a product I e not received nor had a refund for.”

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Posted 2 years ago

“Cheese flavours ordered were not what we received”

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Posted 2 years ago

“Bought vegan cheeses. The cheddar was very nice. Packaging was plastic so no points for that.”

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Posted 2 years ago

“What came was great and good value - but we were missing a box from the delivery, which was disappointing before Christmas and now having to chase up.”

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Posted 2 years ago

“Delivery not as expected, took longer, and impossible to contact anyone when order goes wrong....left numerous messages by phone and several emails.... eventually had a reply.....but too late!!”

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Posted 2 years ago

“Still have not recieved the item and neither has Royal Mail by the looks of it, even though you supposedly sent it to them on 15th Dec?? Should have been here by now.”

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Posted 2 years ago

“Ordered the Curry/lager box on 13th Dec and paid £4.99 for quick delivery. Told would be here between 15-16th Dec. By 20th still not arrived. Left lots of Emails (all unanswered) finally got through to someone on the phone who said the 2 items I had paid extra for in box were out of stock. I said if they had told me I would have cancelled those 2 extra items. Finally got my goods on the 23rd Dec to late to give the person I had bought it for as won’t see now til after Christmas !!!! Good product but very poor customer service. Still not had reply to any of my emails”

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Posted 2 years ago

“Never turned up Did get a refund”

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Posted 2 years ago

“The item is obviously top quality, little to much herbs for my taste, but was high quality. The item was billed for next working day delivery for £7.95, it arrived 3 days late. The package it arrived in was so over top, large cardboard box with a closed cold box inside for a 400g sausage, it was disgraceful. Would I order again ? No….delivery charge and late arrival is not acceptable.”

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Posted 2 years ago

“Bought as a present for my B-in-L. Content looks good. Packaging was not good, there was a big rip in the box I was supposed to gift it in and a big grease mark on the inside of the lid. Had to re-package it.”

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Posted 2 years ago

“I'd rather that gifts arrived before rather than after Christmas, but our order did arrive earlier than planned and because you had to open up the box to get to the gift message, it meant that our gift was opened on the 17th of Dec (had asked for delivery on the 20th)!”

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Posted 2 years ago

FodaBox is rated 4.2 based on 2,933 reviews