FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,974 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hamper was a disappointment. The beer was good but the other food sources were a bit strange and didnt seem to be in keeping with the cost of the hamper.”

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Posted 4 years ago

“Beers were good, crisps, cheese and dried meat are very dry and hard.”

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Posted 4 years ago

“Unfortunately, I assumed that by requesting a date for delivery, it being a birthday present, that it would be honoured. This was not the case, and the parcel arrived two days later, which was disappointing.”

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Posted 4 years ago

“I ordered from The Cheese Merchant: the cheeses very good (would be for the price:), but the communication was very poor. After a confusion over delivery dates and delayed e-mail communication, they agreed to add something samll in the box to make up for it, but never did. Also, it was a present, bu not only it was delivered on time, but also the message which are wrote when making the order was missing. Defeats the point of shopping with small companies - you pay more, but the service is not personal and it is less reliable, than a big retailer. Apart from the quality of cheese - disappointed.”

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Posted 4 years ago

“Disappointed that the cake did not arrive on the birthday! Despite being ordered in good time.”

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Posted 4 years ago

“I placed an order for a gift for my father's very special birthday - but sadly it was not delivered on the day as requested, or the following day, or the day after that.... BoroughBox handled it all well and my request for a refund, and investigated the missing delivery with the courier company, hence the 3 stars - but I advise that you change courier company as their excuse for non delivery on the chosen day was not truthful, and no excuse was given for non delivery on the subsequent days.... I must admit i will hesitate to order from you again because of the courier company you choose to use.”

Helpful Report

Posted 4 years ago

Hi there, Thanks so much for taking the time to send us your feedback. I'm sorry to hear that your order was delivered later than expected and missed your father's birthday. Unfortunately, once the order leaves our warehouse we don't have a lot of control over whether there are any delays with the courier. I'm sorry that on this occasion your order was delayed, but I'm glad we were able to compensate you for the inconvenience and I hope the gift was enjoyed! BoroughBox

Posted 4 years ago

“Nothing wrong with the intermediary but the seller was overpriced and left me very disappointed.”

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Posted 4 years ago

Hi Alex, Thanks for taking the time to send us some feedback on your order. I'm sorry you felt that your order was too expensive. I will pass this on to the seller. Many thanks, BoroughBox

Posted 4 years ago

“Lots substituted, didn’t feel was replaced With any similar alternatives. An example of this was a tonic water for an orange juice. Also no small tins of additives to put into the gins to help decorate them. Just a bag of sliced dried oranges! Disappointed as it was a 40th birthday gift for my son and he loves gin. The website did say alternatives would be provided, but would of thought they would have got closer than this.”

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Posted 4 years ago

“Initially the gift was Poor, but It was rectified the same day that I complained. They explained their mistake clearly and sent a replacement. Never had a problem before, but I am pleased with how it was sorted out. Thank you.”

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Posted 4 years ago

“I bought a box of tea. I'm fairly poor and it wasn't to drink, it was to give as a present. Unfortunately I hadn't guessed that the box would be quite... grocery-like on the outside? The box was also a little squashed from shipping in a bag rather than a box, and some leaves fell out when I opened it. I was disappointed with the presentation and shipping, even though the order smelled incredible.”

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Posted 4 years ago

“Very expensive”

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Posted 4 years ago

“Boxes were good but delivery was shocking. Even though the orders were placed in good time all four deliveries to different addresses were late and response to chasing emails was poor.”

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Posted 4 years ago

“The food was really liked and it was an excellent present, but I the courier didn't deliver the parcel direct to the person it was ordered for. She lives in a block of flats and the courier delivered the parcel to an estate office, and didn't let me or her know, so she didn't get her present for her birthday. I would order the hamper/food package again, but not if they used the same courier to deliver it.”

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Posted 4 years ago

Hi there, I'm really sorry to hear the recipient had trouble receiving their package from the courier. That is frustrating that the courier didn't update you of where they had left the package. Thanks so much for the feedback, I will pass it on to management and also the courier.

Posted 4 years ago

“Prosecco was really nice (not the one in the photo). Box was missing the fudge.”

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Posted 4 years ago

Hi there, I've just located your order and can see that you've ordered the Recovery Health Gift which doesn't contain any fudge. If there was any items missing from your order please do not hesitate to get in touch with us at support@boroughbox.com and we will sort this out for you. Many thanks, Bbox team

Posted 4 years ago

“EXPENSIVE. 200g of cheese for £7, Less than a dozen pitta crisps for £1. If ordering from multiple suppliers the postage gets expensive. Would never have ordered from here were it not for the fact I received a gift voucher from my company. A site for people with more money than sense.”

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Posted 4 years ago

“It was a gift and I think the recipient got very involved with the surprise of opening a parcel and the fun of seeing all the items. She loved it”

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Posted 4 years ago

“Presently I haven't opened & used my purchase as it was bought as a backup supply in case of pandemic/weather conditions preventing our access to our usual retail outlets. I can write a meaningful review when I have used the product.”

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Posted 4 years ago

Hope you love the product Anthony! Please let us know what you think

Posted 4 years ago

“Unfortunately it took so long to arrive it missed the birthday it was intended for... Contents ok..”

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Posted 4 years ago

Hi there, I'm so sorry your order arrived later than intended and that it missed the recipient's birthday. We were experiencing severe delays at the start of January after Christmas, when your order was placed, with the huge backlog of orders and delays with our couriers. Though I don't want to make excuses and I have now refunded you for the shipping cost of your order as it arrived late. Thanks for your feedback.

Posted 4 years ago

“We placed 5 orders, total value >£160, for Christmas Gifts during December. Whilst the quality of the products were good, and appeared to be greatly appreciated by all recipients, BoroughBox disappointingly ignored requests "to deliver as close to Christmas as possible" and, in other instances (specifically WRT French Conte orders), the displayed delivery guidelines were misleading. BoroughBox state that "If you’ve had any problems... we are always here to help!" - well, 5 weeks later, we're still awaiting a response to our email of 09/12/20! We'd certainly think twice about ordering from BoroughBox again unless we were completely relaxed about when the items arrived (unlikely in the event that they are gifts).”

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Posted 4 years ago

“I was a little disappointed, I had e-mailed you in November to ask about sell by dates but got no reply. I did purchase a box as a gift but when the present was opened on Christmas day the limes were yellow and didn't look at all nice.”

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Posted 4 years ago

FodaBox is rated 4.2 based on 2,974 reviews