FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sill wanting for delivery my order was out of stock not very happy may order from someone different next time”

Helpful Report

Posted 1 year ago

Good evening Ken, Thank you for taking the time to leave a review of your recent experience :( We are sorry to hear your order has still not arrived. Please be assured we have passed your feedback on to the seller of your order to look into this further and get in touch. We apologise for any inconvenience caused. Best wishes, The FodaBox Team

Posted 1 year ago

“Wasn’t great, was meant to arrive for my daughter’s birthday on the Tuesday and didn’t arrive until the Friday! The charcuterie was lovely when it finally arrived, but I won’t be using you again. Spent a lot of time chasing the parcel and nothing was sent to my daughter as an apology!”

Helpful Report

Posted 2 years ago

Hi Carina, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that your order arrived late and was for a special occasion :( We have passed your details on to our Customer Service team to get in touch, please keep an eye out on your inbox. We do hope that your daughter was still able to enjoy her birthday and apologise for the inconvenience caused. Best Wishes, The FodaBox Team

Posted 2 years ago

“The product was good. The service was disappointing: I paid extra for faster postage so that it would arrive in time to be given as a present. Unfortunately it didn't arrive on time, so two days after it was due, I contacted Fodabox as the money had been taken from my account but I also had not received a confirmation email. Fodabox found my order and said the supplier posting it was out of their control (so why promise a delivery date?). They gave me an order number but this didn't work in their tracking facility. The product did arrive two weeks late - thankfully as it was fudge it wasn't perishable.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review of your recent experience with FodaBox. We are sorry to hear this has not been the level of service we pride ourselves on and for any disappointment this has caused :( We have tried to locate all correspondence relating to your order without success. Please can we ask you to forward these to support@fodabox.com using the reference RIO-07/03-FB where we would be happy to investigate further for you. We hope to hear from you soon. Best Wishes The FodaBox Team

Posted 2 years ago

“Ordered a vegan Recovery Health Gift Box, but instead of the 'Spicy Bean Crush' pate advertised a non-vegan 'Duck Rillette' was sent instead”

Helpful Report

Posted 2 years ago

“Despite paying for named day delivery, the item was not dispatched until the day it was due to be delivered. Yodel pulled out all of the stops to get the parcel to me when I contacted them but Fodabox we’re very little help aside from refunding the delivery charge. The gift was almost made pointless and if Yodel hadn’t have outdone themselves, would have had to have been returned as too late!”

Helpful Report

Posted 2 years ago

Hi Caroline, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that you have felt let down by us. We can assure you this was not our intention. We unfortunately are at the hands of our courier service once an item has left our warehouse and certainly tried to resolve this for you as best as we could. As a token of apology we refunded your delivery charge for the inconvenience caused and are pleased to hear your gift arrived in time. We hope this was enjoyed. Best Wishes The FodaBox Team

Posted 2 years ago

“Delivered on time but was not happy with the contents of the box.”

Helpful Report

Posted 2 years ago

“Delivery took 8 days. Website promised 2/3 days”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you for taking the time to leave a review of your recent delivery experience. We are sorry to hear your item took so long to arrive :( we do hope this was still enjoyed. Please be assured we have passed your review on to the Marketplace seller of your order to review your feedback and respond accordingly. Keep an eye out on your inbox. Best Wishes The FodaBox Team

Posted 2 years ago

“I was given a voucher off Boroughbox which I thought was a lovely gift at first! It turned out I had to pay delivery charges on each item,which with having very little money made it difficult for me,then each item was shipped separately! Which meant having to arrange to be home or for somebody to take delivery. One of the items (black truffle crisps) I couldn’t even track as tracking number would not work & another item (French Dressing) after being told it was in stock when I placed the order,was then not available so I was given an alternate. So what was supposed to be a lovely gift turned out stressful & expensive!”

Helpful Report

Posted 2 years ago

Good evening Ellen, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear that it became more stressful and expensive than we would have wanted for you :( We are certainly reviewing our delivery charges for our customers to enhance this area of our service and we hope that this is something you can certainly benefit from in the future. Sadly this does mean that there will be multiple deliveries as they are being sent from multiple sellers showcasing their talents on our site. We are also sorry to hear you were unable to track one of your items and that you also ended up with an alternative, please be assured we will certainly pass this feedback on to the relevant sellers. We do hope that you will consider giving us another try in the future and that you have a much more pleasant shopping experience. Best wishes The FodaBox Team

Posted 2 years ago

“Went through the entire process of ordering and paying, only to receive an email the following day to say they couldn’t deliver to Northern Ireland. We are still in the UK!!! Very disappointing 😢”

Helpful Report

Posted 2 years ago

Good afternoon Beverley, Thank you for taking the time to leave a review of your recent experience. We appreciate how frustrating this must have been to take time to place your order and it then be cancelled due to the shipping address :( We have checked your order and can see this was placed with one of our sellers who may not be able to deliver to your location. Please be assured we will be passing your feedback on to the relevant teams to investigate how we can stop this from happening for future orders, we are sorry that we were not able to identify this in time for your order :( Best wishes The FodaBox Team

Posted 2 years ago

“The items in the pack were very small serve except the cheese was little bit bigger. Not worth the money. Plus the delivery was very much behind the promised date. Will not use your site again!”

Helpful Report

Posted 2 years ago

“The box itself was fine, if somewhat less than what I had expected. The greater challenge was that I selected FodaBox over a number of competitors based on the website's promise that it would get the basket I selected to the recipient within 24-72 hours. However, the basket took 5 days to arrive. And when I emailed them on day four to point out my frustration and inquire how they intended to fix it, I received a canned reponse saying they are currently overwhelmed by communications and would eventually get to my concerns. Although the box did eventually arrive, I'm still waiting to hear back from the company.”

Helpful Report

Posted 2 years ago

Good morning Dorothea, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear it has not been the service we pride ourselves on and for the disappointment this has caused. We can see your order was placed with one of our Marketplace sellers who have not replied to your email. Please keep an eye out on your inbox as we are going to get in touch with them for you now. We apologise for the inconvenience caused. Kind regards The FodaBox Team

Posted 2 years ago

“The products are lovely but I was really disappointed by the customer service. I paid extra for delivery on a specific day, the day came and went. I emailed FodaBox and didn't hear back for several days. By then I had managed to make contact on Twitter, apparently there had been supply delays but no one had told me. They redirected the parcel straight to the recipient as I was no longer at the original address. It arrived there but several days late. Delays happen but lack of communication or response is not acceptable, it's a shame but I won't use them again.”

Helpful Report

Posted 2 years ago

Hi Anna, Thank you for your recent review. We are so sorry to hear that your order arrived later than planned but was received safely. We faced many challenges over the Christmas period and are sorry that as a result, you did not receive the service we pride ourselves on. Please be assured we are working hard to improve our customer experience. Please keep an eye out on your inbox for an email from us. Best Wishes The FodaBox Team

Posted 2 years ago

“Ordered in time for Christmas for my Dad - as stated on the website but it only arrived on 30th... Disappointed and angry. Refund sought”

Helpful Report

Posted 2 years ago

Good afternoon Sandra, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear your order did not arrive in time for Christmas. We can see that a member of our Customer Service team has been in touch and contacted the seller of your order to investigate what happened. We do hope this has now been resolved. We do hope your dad was still able to enjoy his gift even though it was delayed. Best Wishes The FodaBox Team

Posted 2 years ago

“Sadly despite saying this would be delivered between 20-22 December this was delivered on 30 December. Very disappointing”

Helpful Report

Posted 2 years ago

“not happy with my order goods arrived 3 days before xmas and to discover the sale by date was 4/1/22 for saucisson? incredible. following my email to the suppliers they called me and they did replace the goods but the sale by date was still 6/1/22 this cannot be righ. so no not happy at all. it is a lesson when buying foodstuffs on the internet”

Helpful Report

Posted 2 years ago

“It was never delivered.”

Helpful Report

Posted 2 years ago

“I ordered two boxes for my colleagues which were meant to be delivered 21st to 23rd December and they still haven't received them.”

Helpful Report

Posted 2 years ago

“The delivery was cancelled at the last minute and is now scheduled for December 29 th”

Helpful Report

Posted 2 years ago

“No delivery as yet so can’t review…very late…”

Helpful Report

Posted 2 years ago

“The box was delivered late and there was a beer missing, only 7 out of what was meant to be 8 beers. The product is overall a good one and it came packaged very well but disappointed by the missing beer and lateness of it.”

Helpful Report

Posted 2 years ago

FodaBox is rated 4.2 based on 2,933 reviews