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FodaBox Reviews

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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FodaBox 5 star review on 2nd May 2022

Mirlinda Husejni

FodaBox 5 star review on 19th April 2022

Claudete Riordan

FodaBox 5 star review on 16th February 2022

FodaBox 5 star review on 13th February 2022

FodaBox 5 star review on 5th February 2022

FodaBox 5 star review on 3rd February 2022

Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my gift on the 13th of December. Says 3-5days delivery and still hasn’t arrived, It is now the 23rd of December. I Cannot see it Turing up before the 25th. Very disappointed as it was a Christmas present. Website says guaranteed delivery before Christmas if ordered before the 17th, I am not very hopeful for anyone who ordered anything after me. Will not be ordering again and will be wanting a refund if not delivered”

Posted 2 years ago

“Cannot comment on the contents taste as hamper was a present but packaging left a lot to be desired, hamper contained packets of crisps which were crammed in on top and resulted in them being more like dust than crisps.”

Posted 2 years ago

“Item missing from order. Although quick to respond to query. Also beer snack box very poor just cardboard box with motive on front. As bought as present had to put in different box. Christmas mini snack box was lovely.”

Posted 2 years ago

“I had to chase my order a few weeks after placing it. I received a response saying it was being looked into and they would get back to me. Didn't hear back then just received the order a few days later without explanation. Wouldn't use the site again.”

Posted 2 years ago

“Order arrived ok”

Posted 2 years ago

“I received one cheese and then the two others days later with no communication that this would happen. I was then told at checkout that postage was £4 but when I got my receipt I was charged £10 for postage. I emailed the company for an explanation and got no response. Would not order again.”

Posted 2 years ago

Hi Becky, Thank you for taking the time to leave a review, Apologies for not receiving a response from us, we are experiencing a high level of calls and emails along with a system error this week that meant some emails did not get through to us :( We have checked your order and can see this was placed with two of our Marketplace sellers, which is why there were two delivery charges as your orders would come from two separate locations. Please be assured we have passed your feedback on to make further improvements to our checkout process. We do hope the gifts are enjoyed. Best Wishes The FodaBox Team

Posted 2 years ago

“My order didn’t arrive on the day it should have and then it was found to be lost by the courier so got a refund.”

Posted 2 years ago

Hi Fiona, We are sorry to hear your recent order did not arrive as it was lost by the courier :( Please be assured we have passed your feedback on to the seller of your item. We can see you have been refunded and apologise for any inconvenience this has caused. Best Wishes The FodaBox Team

Posted 2 years ago

“Excellent choice and easy to order to multiple addresses as gifts. Unfortunately none of the gift messages were transferred on to the parcels. One of the five people we’d sent gifts to, worked it out and called to say thank you. The other four were awkward texts/calls to check if they’d received their gifts. Wouldn’t use again on that basis which is a shame.”

Posted 2 years ago

Hi Jennifer, Thank you for taking the time to leave a review of your recent experience, We are sorry to hear part of the gift message for your orders were not received. Please be assured we have passed your feedback on to our Tech team who are currently investigating to prevent a future occurrence. We do hope the gifts were still enjoyed :) Best Wishes The FodaBox Team

Posted 2 years ago

“Unhappy after paying £60 having to cut out every door as it is behind cardboard”

Posted 2 years ago

Good morning Jenny, Thank you for taking the time to leave a review of your recent purchase, We are so sorry to see this has not been constructed in the way it should have been, causing you a bit of difficulty to enjoy your treats :( Please keep an eye out on your emails as we are certainly going to be in touch, Best Wishes The FodaBox Team

Posted 2 years ago

“I have still not received my order.”

Posted 2 years ago

Hi Kayley, We are sorry to hear you have not received your order. We can see that our Customer Service team are currently in touch with you to get this resolved. Please do not hesitate to give us a call if you would like to discuss your order further on 0333-121-2166 Best Wishes The FodaBox Team

Posted 2 years ago

“Sorry to have to give this feedback, but was promised an advent calendar by 30 November and just received today! After some to-ing and fro-ing trying to track parcel down! Now this may have been the carriers fault, but I purchased from you so as far as I am concerned, it's up to you to deliver and manage the logistics to meet your customer's expectations.”

Posted 2 years ago

Hi Lynsey, Thank you for taking the time to leave a review of your recent experience. We apologise for the delay and can see there was some disruption in your area as a result of the recent storm. We certainly take your comments on board. We are pleased to see your order has safely arrived now and hope you enjoy it :) Best wishes, The FodaBox Team

Posted 2 years ago

“Product fine, but deliverers left box on doorstep where it remained for 4 days (recipient was away unknown to me). Result was packaging became soggy and unreadable. Luckily house is in quiet spot!”

Posted 2 years ago

Hi David, Thank you for getting in touch, We are sorry to hear your recent order did not reach your intended recipient for four days and ended up being soggy and unreadable :( Please be assured we have passed your feedback on to the Marketplace seller who delivered your order to allow them to review your comments and respond. Please keep an eye out on your inbox. Best wishes The FodaBox Team

Posted 2 years ago

“Parcel came late. Poor variety of snacks. Price don’t match a thing.”

Posted 2 years ago

Hi there, Thank you for getting in touch to provide us with a review of your recent experience. We are sorry to hear your order was late and the variety you received was poor :( we would certainly like to understand in more detail what happened. Please keep an eye out on your inbox for an email from us. Kind regards The FodaBox Team

Posted 2 years ago

“First time of trying this company. Full marks for delivering on the exact date requested but……….one of the key items was missing and replaced with a duplicate of another, cheaper, lesser item. Not impressed. Don’t think I’ll use them again.”

Posted 2 years ago

Hi Nina, Thank you for taking the time to get in touch following your recent delivery, We are sorry to hear that you were missing an item and the replacement was not the best. Please be assured, we have reached out to the seller of the hamper to make them aware and allow them the opportunity to contact you directly. Please do not hesitate to contact us on support@fodabox if you have any further questions. Kind regards The FodaBox Team

Posted 2 years ago

“Disappointed I had to chase to find out where my order was and turned up too late for the event and had to buy elsewhere - wanted to support local businesses but would have to think about using you again - sorry 😐”

Posted 2 years ago

Hi Sharon, I'm so sorry to hear that you had to chase the seller Artisan Drinks Company regarding the delivery of your order. I understand this is disappointing. I can see that Artisan Drinks Company did respond to your email the following working day and sent out a replacement order that day. I do hope the gift was enjoyed!

Posted 2 years ago

“We bought this as a present for someone but we have not received any correspondence to say it has been delivered, so we are unsure if it arrived or not”

Posted 2 years ago

Hi Mary, Thank you for your feedback. I can see that the team at Gourmet Spice Co have been in touch to let you know your order was delivered on 16th September. I'm sorry to hear you didn't receive any kind of Shipping Confirmation email from us, I would advise you to also check your junk/spam folders because sometimes the email can end up in there. I do hope the gift was enjoyed! Fodabox team x

Posted 2 years ago

“I ordered a care package for my friend who was in quarantine to cheer her up. I made sure the gift box contained no alcoholic items as she is a strict Muslim who does not drink or bring alcohol into the home. Unknown to me, Borough Box substituted an item for gin truffles. She messaged me to let me know and what was meant to be a nice gesture turned into a bit of a disaster. I contacted customer services and, although apologetic and said they would make note, they were more obsessed about the fact the item they substituted was 4 times the value of the original. They clearly missed the whole point that the item was not suitable for use - its like sending a vegan person meat or someone with a dairy intolerance cheese. There were some confusing email exchanges thereafter as the customer rep also misunderstood what was in the original order. They did however compensate by sending 1 singular chocolate bar to my friend for next day. This experience has made me hesitant from buying from Borough Box again.”

Posted 2 years ago

“This was my 1st time to use the site. I had messaged by email as soon as i noticed delivery address was MY address, when it should have been to a friend in Gloucester. Nobody replied even to just say sorry. I gad to pay for posting the cake from my house to my friend and so they arrived late. She said were good but due to extra expense to me in the end, & lateness, i am not happy nor would i recommend you.”

Posted 2 years ago

“Received a hamper from my daughter and read up about Borough Box. I decided to order another box because we liked the idea of supporting small companies and we had enjoyed the contents of the first hamper. The hamper had two identical packs of salami, both of which expired within a few days of being shipped. When I advised Borough Box, I was initially offered a £4 refund, being the cost of the salami. I will not be ordering again.”

Posted 2 years ago

“i am sure that the box the cashews arrived in cost more than the content.”

Posted 2 years ago

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FodaBox is rated 4.2 based on 2,933 reviews