FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,277 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was delivered with some delay(was expecting in 3-4 days, it took 8-10 days) and there was no communication on the delay. I wrote couple of mails to support team(both Boroughbox and the merchant) but there was no response. I'm glad, that my order was finally delivered.”

Helpful Report

Posted 5 years ago

“Ordered a martini cocktail box as a present. It arrived with the sugar syrup bottle broken and it had ruined everything else in the box. Very disappointed as when so many things are now ordered online, including fragile items, this wasn't wrapped properly. They did apologise and sent out a replacement sugar syrup but the fact is, that it had ruined a surprise birthday gift.”

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Posted 5 years ago

“Quite overpriced and despite writing one on the website no gift note was included in the package so the recipient had no idea who it was from. Pretty poor for a 'gift company'. Won't be using again.”

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Posted 5 years ago

Hi there, I'm so sorry to hear the gift message was left out from your order. This can happen on the very rare occasion due to human error. However I understand the disappointment of this and I'm sorry! I hope the recipient still enjoyed the gift!

Posted 5 years ago

“Sent a letterbox bottle of red wine to my sister for her birthday. Ideal gift as she works long hours and picking up parcels from post offie difficult. Disappointing that postman left a card and didn’t deliver. Waste of time!!”

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Posted 5 years ago

Hi Carole, I'm sorry to hear the courier wasn't able to deliver your order, I can understand the frustration. I can see that it has now been received. I hope your daughter enjoyed the bottle of wine! :)

Posted 5 years ago

“The service was great, the beers were lovely however I found the scratchings inedable”

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Posted 5 years ago

“I ordered 4 cocktail kits from Taste Cocktails, however on receipt one kit had the Tequila missing and unfortunately the main box was wet with one of the Rum bottles empty. I was very disappointed as these were ordered for a friend’s virtual birthday evening. After contacting Boroughbox they put me in contact with Taste Cocktails but after a week I am still waiting for my order to be rectified. Hoping the missing Bianco Tequila and Rum will be received soon.”

Helpful Report

Posted 5 years ago

Hi Angela, Thanks so much for the feedback on your order. I have passed this on to the seller, Taste Cocktails, and hopefully they can rectify this error for you and send the missing/damaged products.

Posted 5 years ago

“Products were basic, doughnut order wasnt correct.”

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Posted 5 years ago

“Unacceptable level of Consumer Service and failure to deliver on time.”

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Posted 5 years ago

“I was very keen and excited to use Borough Box as part of my Christmas shopping this year. Sadly, my experience was disappointing to say the least. The one item I ordered arrived 15 days later and the second item I ordered arrived almost a month after I ordered it - two weeks late for Christmas!!! Both these items were for the UK mainland, so not on the other side of the world. I'll think twice before using them again”

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Posted 5 years ago

“I placed an order Via the M arks and Spencer Web Site on 11th December - which I thought that would ensure a delivery prior to Christmas. The order was delivered to the recipient on 31st December - twenty days later”

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Posted 5 years ago

“ordered items off of borough box over Christmas, got cancelled on the day they should have arrived. Left me completely short to order anything else. Also the bottle of wine I ordered to accompany a present did arrive which was completely pointless. Very unhappy.”

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Posted 5 years ago

“I ordered a parcel on 7 December in good faith that it would arrive in plenty of time for Christmas. The website did not indicate it would not be delivered on time. The closer it got to Christmas I was concerned that my parcel would not be delivered on time. I tried multiple times to contact Borough Box by email/phone/facebook/instagram and twitter. Perhaps because I advised that I was going to take the lack of response higher I finally heard from the CEO on Xmas Eve my time to enlighten me that my parcel would not be delivered on time. The lack of customer service and goodwill from this company was highly disappointing and I noted I was not the only one having issues. Processes from Boroughbox need to be looked at urgently and an apology to all clients that tried to get in contact should be sent out immediately. A business survives by its excellent customer service and I would say in this case you definitely did not offer any. Very hesitate to recommend or use this company again which is a shame as apparently the parcel I sent was of high standard.”

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Posted 5 years ago

“I appreciate the current difficulties caused by covid (and possibly to an extent brexit). However I placed my order as a gift for a friend on the 14th December with the hope it'd get there by XMAS day. The usual shipping target was next day - the order wasn't going anywhere remote - although the general warning did say it may not make it for XMAS due to demand. Fair enough I thought. I got a call yesterday (6th Jan) saying they were just about ready to ship most of my order(?!?) - the rest would turn up next week! Had a call from the gift recipient earlier. Most of my order turned up and he's actually really impressed with the contents. He just wasn't sure why they turned up randomly in January I accept "next day shipping" has issues this year, but this was "next month delivery". Boroughbox might have been swamped, but it seems the shipping for my order started in 2021. Summary - happy with the contents, but far from happy with the shipping.”

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Posted 5 years ago

“What was ordered was delivered... but it took a very long time and no response from the company when an inquiry was sent. Also, I ordered a few days before the cut off point for xmas delivery, the product arrived well after xmas.”

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Posted 5 years ago

“I am not sure I will use BoroughBox again. Yes they have great products but customer service is poor. This is especially when communicating with them. I contacted them regarding a missing item and never received a reply. Its a real shame.”

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Posted 5 years ago

“Understood that due to increased demand that my order was going to be delayed and was notified, unfortunately this was a Christmas gift and so was not received on time. I contacted borough box to change the delivery address to go straight to the recipient as due lockdown and tier changes I wasn’t going to see the recipient. Unfortunately borough box did not respond to my requests and today I have received this. Very frustrating as I now need to pay to forward it on”

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Posted 5 years ago

“The ease of ordering and the box itself was lovely, but the communication was terrible. I had an email to say my box had been dispatched but it turned up weeks late, with no tracking information showing all the time I was waiting, and when I emailed the team to enquire I was completely ignored and didn't receive a reply. Whilst I can appreciate things were a little crazy at Christmas for deliveries, and can be understanding of a delay, I am not very understanding as to why my email was ignored.”

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Posted 5 years ago

“SORRY BUT ALTHOUGH THE HAMPER WAS GOOD THE DELIVERY DIDN'T ARRIVE UNTIL AFTER CHRISTMAS VERY DISSAPOINTED”

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Posted 5 years ago

“Order process was simple enough... Delivery time was poor - the item was order well in advance of Christmas but arrived quote a few days AFTER Christmas.”

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Posted 5 years ago

“Your website said you would deliver in three days. It took over two weeks and so the occasion I had ordered for came and went. But I know it was because of Covid. If you hadn't asked me for a review I would have just left it.”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,277 reviews