FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,277 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very spartan for the money. Considering it was meant to be gluten free, many products inadequately labelled.”

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Posted 5 years ago

“Ordered two gifts on the 11th December, am so disappointed that both gifts have failed to arrive, it's now Jan 1st.”

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Posted 5 years ago

“I was disappointed with the service I received. I ordered a hamper to be delivered to an elderly uncle for Christmas. When I placed the order, the website said it would take up to 7 working days. I placed the order on 12th December. I emailed on 21st to say that it hadn’t yet arrived. The hamper eventually arrived on 31st December. This is not good.”

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Posted 5 years ago

“Very disappointed that my Christmas gift to my family of a hamper didn't arrive until the 28th although ordered on the 13th and told it would be in time.”

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Posted 5 years ago

“Didn't get back to me about tracking of parcel. No way to know whether it had been delivered without contacting recipients and spoiling the surprise.”

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Posted 5 years ago

“I still don’t know if the hamper I ordered for my grandson in London has been delivered or not. .I was told he would not get it for Christmas as I had intended. Has it been delivered? It would be nice to know”

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Posted 5 years ago

“Very slow delivery - not impressed.”

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Posted 5 years ago

“Product was good, nicely boxed and the select was good. But...... customer service none existence sent emails, tweets and used the “contact us” and the experience was lacking on all. Would I use them again maybe but only if I couldn’t get the product anywhere else.”

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Posted 5 years ago

“Despite ordering in time for Christmas, my order has still not been delivered (its now New Years Eve) to my parents who are elderly and shielding. I would want better info on website about the ability for goods to be delivered on time. I was only made aware that my order would not be delivered in time on Christmas Eve. Not acceptable.”

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Posted 5 years ago

“Order arrived over a week late - tarnished fact that box was quite good if a bot over priced”

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Posted 5 years ago

“Made my order in 13th December. Was asked for a review on my experience with them today. I’ll be able to comment if the order arrives”

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Posted 5 years ago

“My order didn't arrive on time which was disappointing as it was a Christmas present for my brother. Initially communication was very poor but I did eventually get a very apologetic email. I am awaiting a refund now as my order was too late to be of use. Hopefully this will be straight forward. I would be hesitant to use Boroughbox again although did appreciate the email.”

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Posted 5 years ago

“Still waiting for refund on postage as email sent said it would arrived to my sister 31st was due before Xmas .”

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Posted 5 years ago

“Ordered on the 10th, never got the package, tried to reach out and no replies so far...”

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Posted 5 years ago

“I purchased 2 boxes because the delivery time estimated was 2 days - big mistake. The boxes were a gift and turned up far too late. They idea and themed hampers are a great idea but means nothing if it doesn’t arrive at the promised time.”

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Posted 5 years ago

“I received one of these a a gift and thought it was lovely therefore I placed an order on the 6th of December for 2x hampers to give as Christmas gifts. Having not received them by the 23rd, and given that they state they had been shipped a few days after purchase but no further delivery updates are available, I emailed boroughbox to see if there had been an issue (I know things are tough at the moment giving the circumstances) but I have still not heard anything and had to explain to two family members their gift had not yet arrived. Spent a fair amount of money and now I'm worried my gifts aren't arriving at all.”

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Posted 5 years ago

“Ordered 6 hampers at the beginning of December for delivery on 17 December, didn't arrive until 23rd. Hampers were part of a meeting that was held before Christmas and so it was disappointing they didn't arrive. Will not use Borough Box again for this reason”

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Posted 5 years ago

“I'm sorry to say that delivery was exceptionally poor. Ordered a birthday present on 14th November, requesting delivery for 3rd December. The package (cheese box) didn't arrive until 12th December and I had to constantly ask about progress without much of a heartfelt apology. Photos of the box when it arrived look good but by that time I was already embarrassed and annoyed.”

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Posted 5 years ago

“You need to open your lines of communication!....very poor customer service.Sending out an automatic response email isn't as you claim 'always here to help'.Over 3 weeks for delivery and because I heard nothing until Christmas Eve I had to go and buy extra presents in case yours didn't get here.....as yet 10.20 am it still hasn't.”

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Posted 5 years ago

“I have placed an order 3 weeks ago and still I did not receive my parcel. I tried to contact them via email and phone to rearrange my order, but no one has ever answered. I understand it is Christmas time, and this year this is happening in a very special circumstances. But I have ordered my product long before Christmas. Also I would have accepted the delay if anyone from the team let me know when approximately I would expect the parcel to be delivered. If you choose BoroughBox you might experience absence of customer service.”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,277 reviews