FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t got my order. Emailed twice. Terrible terrible service and completely ruined the birthday present I had ordered.”

Helpful Report

Posted 2 years ago

Good morning Louise, Thank you for your recent review, we are sorry to hear you have not yet received your order and the upset this has caused. We can see a member of our Customer Service team have been in touch and we are currently investigating with our courier as it appears there was a problem with the delivery address. Please keep an eye out on your inbox for an email from us. Kind regards The FodaBox Team

Posted 2 years ago

“when purchased, delivery dates were within a day or two. there were 5 days before the office being closed for christmas. they didn't show up in time, so they sat until after new year. i ordered here for the speed of delivery and that didn't happen. and the company didn't answer any emails trying to chase up the orders.”

Helpful Report

Posted 2 years ago

“Ordered in December for someone’s birthday. Still not arrived.”

Helpful Report

Posted 2 years ago

Good morning Josh, Thank you for getting in touch, we are sorry to hear your order has not arrived yet. We can see a member of our team has been in touch and your order will be shipped today. It appears due to human error your order was inputted incorrectly. We are very sorry for the inconvenience caused but hope your order will still be enjoyed. Best Wishes The FodaBox Team

Posted 2 years ago

“Placed my order on 16/12/2021 - order still has not arrived!!!!!”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear your order did not arrive in time for Christmas, we can see a member of our Customer Service team has been in touch and it appears there was a delay in shipping your order that was then returned to us as our courier was unable to deliver. We can see a replacement order has been arranged which has now been successfully delivered. We do apologise for the delay but hope the gift was still enjoyed. Best Wishes The FodaBox Team

Posted 2 years ago

“Despite giving them my full address, the parcel was delivered elsewhere to the wrong address. The wrong address realised it was not theirs and left it outside of the gate. The rain soaked the box and its contents were ruined. I complained to the company, they said apologies but did not offer compensation.”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for leaving a review of your recent experience, we are sorry to hear your order was delivered to the wrong address but are glad to hear it was received although soaked due to the rain. We can see your order was with one of our sellers and are pleased to hear they have apologised for the error. Unfortunately, we do not have visibility of their reply but would be happy to look into this further for you. If you would be so kind as to forward the email to us at support@fodabox.com using the reference RIO-FB-003. Kind regards The FodaBox Team

Posted 2 years ago

“Wish I could give a good review, but the person I ordered the Christmas gift for is still waiting on the gift. I was very disappointed in this service. I purchased as a gift on the 22nd and they have not received. I was told the gift would be delivered after the 4th once I inquired. Had I not reached out I would never have received and they would have kept the money. No one even knew there was an order even though I have receipt of the order. Not really a positive experience when this was supposed to be a Christmas gift that has come and gone. I was looking for a reputable hamper place that I could order from on a more regular basis, but sadly, this is not the place. I would suggest you choose your vendors more carefully. I even paid extra for expedited shipping. Disappointing experience all the way around.”

Helpful Report

Posted 2 years ago

“Ordered 2 Christmas presents to the value of £50 and still not received them!!!!”

Helpful Report

Posted 2 years ago

Hi Bridie, Thank you for leaving a review of your recent experience. We are sorry to hear at the time of writing your review your order had not been received :( We have had a look into this and can see your order was lost within our courier service and apologise for the inconvenience caused. We are pleased to see that we arranged for a replacement order to be sent out to you and this has now been received. We do hope this can still be enjoyed :) Kind regards The FodaBox Team

Posted 2 years ago

“Paid for next day delivery (I ordered on the 21st) but because of Christmas it came weeks late. Made unclear there was no more shipping because of Christmas but still allowed me to pay next day delivery.”

Helpful Report

Posted 2 years ago

“I am saddened you could not deliver my order. Thank you for the refund but sadly I received no information as to why it was refused.”

Helpful Report

Posted 2 years ago

Good morning Linda, Thank you for taking the time to leave a review of your recent experience. We are sorry to see the seller was unable to fulfil your order on this occasion. We have contacted them asked that they get in touch to explain why they were unable to deliver your order. We apologise for any inconvenience caused. Kind regards The FodaBox Team

Posted 2 years ago

“I ordered the ‘Dad hamper’ and picked a delivery date of 20th-22nd & then on the 23rd I received an email saying it has been dispatched and may take 5-7 days. It was only attempted to be delivered today. Not good service for somewhere which supplies Christmas gifts.”

Helpful Report

Posted 2 years ago

“The image said 12 misleading as I placed the order not only did I receive just 6 but they were all the same flavour. Misleading and very disappointed this was a gift for my son . Also when I received it the courier did not read the message on the door and I also answered the ring ( he couldn’t hear me ) so it was returned to the post office for collection next day ( very annoying).”

Helpful Report

Posted 2 years ago

“Very difficult to review as not received yet. I should have shopped at Amazon”

Helpful Report

Posted 2 years ago

“Bought a hamper as a Christmas gift and was very unhappy with the fact that almost half the food section had been substituted, with the better and more artisan items removed . I would not have bought what I received. Emailed on the 14th and two days later no reply so I called on the 16th. A lovely lady apologised and said a new delivery would be sent out the next day but would take a couple of days to arrive - with with contents as advertised. This has never arrived and I will NEVER buy from your site again . You even seemed to remove a contact number from the site before Christmas.!”

Helpful Report

Posted 2 years ago

“This is the worst business ever. No communication, no one to contact and nothing to show for my order. You should close immediately. Even this review is stupid! I cannot review something I didn’t receive. Morons”

Helpful Report

Posted 2 years ago

Good morning Will, Thank you for taking the time to leave a review of your recent experience, We are sorry to hear your order has not arrived and for any upset, this may have caused. Please keep an eye out on your inbox for an email from our Customer Services Team. We have been extremely busy over the Christmas period and it is taking slightly longer than we would like to get back to all of our customers. Best Wishes The FodaBox Team

Posted 2 years ago

“I cancel Ed my order and you emailed me on 17th saying you would send me a refund I still have not had this”

Helpful Report

Posted 2 years ago

Hi there, Thank you for getting in touch, We are sorry to hear your refund has not been processed, we have looked into this with our Customer Service team and can confirm this has now been actioned. Please keep an eye out on your emails for confirmation from us. Apologies for the delay, Kind regards The FodaBox Team

Posted 2 years ago

“Never got my order but messaged them got a quick response but messaged again on December 23rd now the 29th and still no response. I know its over Christmas but most places only close for a couple of days .so can't comment on what I ordered.”

Helpful Report

Posted 2 years ago

“Why do I have to give a minimum of 1 star? It is now 29th December and the orders we placed on 16th December for delivery 20th-22nd December are still to be delivered. These were Cheese Tasters for Christmas dinner. One order is supposed to be out for delivery today only the recipients are no longer at home and one seems lost according to YODEL as they say you still have it and you say you. Never mind I am sure we will get a full refund”

Helpful Report

Posted 2 years ago

“Absolutely atrocious! Placed an order the week before Christmas for delivery to be on Dec 22nd. Received a delivery update on Dec 23rd that my box is being shipped. However, when I enter the tracking info it says the logistics team have not received the parcel from the supplier. First and last time using this service! Despite sending an email, there has been no follow up. Absolutely shocking!”

Helpful Report

Posted 2 years ago

“STILL WAITING FOR DELIVERY HAVING ORDERED ON 18/12 and being told it would arrive within 2/3 working days, my mother in law did not get her Xmas present. Very disappointed! Emailed to complain and still no response.”

Helpful Report

Posted 2 years ago

“I have not received my order, which was due before Christmas, no response to my emails as to where it is.”

Helpful Report

Posted 2 years ago

FodaBox is rated 4.2 based on 2,933 reviews