FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,114 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two craft beer gift boxes for colleagues. I paid extra to have both parcels arrive at their respective addresses the next day. The first one arrived 5 days later and the second one is now approx 10 days late (still not received).”

Helpful Report

Posted 3 years ago

Good afternoon Bobby, Thank you for taking the time to leave a review of your recent experience with us. We are sorry to hear that your order was delayed and you are still awaiting another item :( We appreciate how disappointing this must be. We can see a member of our Customer Service team has been in touch to get this resolved for you today and hope the replacement order can be enjoyed once it arrives. Kind regards The FodaBox Team

Posted 3 years ago

“Unable to check out, been trying for 20mins”

Helpful Report

Posted 3 years ago

Hi there, Thank you for getting in touch, we are sorry to hear you are having trouble placing your order. We would be happy to assist you with the checkout process, if you would be so kind as to contact us on 0333-121-2166 or email us at support@fodabox.com We hope to hear from you soon :) Best Wishes The FodaBox Team

Posted 3 years ago

“Item (bottle of wine) never arrived and Fodabox weren't interested in helping discover what happened to it. Unimpressed.”

Helpful Report

Posted 3 years ago

Hi Hilary, Thank you for taking the time to leave a review of your recent experience with us. We are sorry to hear it was not a pleasant experience and can assure you this is not the service we pride ourselves on. We can see a member of our Customer Service Team has been in touch to try and get this resolved for you. Please do not hesitate to contact us if we can be of any further assistance. Best Wishes The FodaBox Team

Posted 3 years ago

“I received a lovely present from my team ahead of mat leave but sadly it didn'tt arrive in time for my last day in the office so I was unable to open it with them which is shame and they had to post it to me instead”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave a review of your recent experience. We are sorry hear that your gift arrived late and resulted in your being unable to open this with your colleagues. Especially on such an important occasion :( We would be happy to investigate further for you to understand why this has happened. If you would be so kind as to contact our support@fodabox.com email address with your order details, we can certainly look in to this for you. Once again we apologise for any disappointment caused. Best Wishes, The FodaBox Team

Posted 3 years ago

“I ordered a box for a friend as a gift for starting their new job. The website stated it would arrive in time. 11 days later, the item finally arrived. Very disappointing service.”

Helpful Report

Posted 3 years ago

Hi Kate, Thank you for taking the time to leave a review of your recent experience. I am sorry to hear that your order did not arrive within our normal delivery guidelines :( I have checked your order and can see there was a delay with our courier which resulted in this not arriving when it should have done. Please be assured I am certainly investigating further. I have also processed a refund of your delivery charge as a token of apology, this will be credited back to your account in 3-5 days. Please do not hesitate to contact us at support@fodabox.com if we can be of any further assistance. Best Wishes, Stephanie @ The FodaBox Team

Posted 3 years ago

“I spotted a gift for my son but when i went back to find it i couldnt find it again. I did im the end but it arrived 3 days late even though I put in a certain date. My son didn't get his birthday gift in time and I was very upset and their customer service was totally unhelpful. I will not be buying from them again and agree with all the other bad reviews!”

Helpful Report

Posted 3 years ago

Good evening, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear that it was not the service we pride ourselves on :( We have tried to locate your order and correspondence to our Customer Service team with the email address provided but have not managed to locate your order. We would like the chance to investigate what happened further for you and were wondering if you would be so kind as to send us the details to support@fodabox.com using the following reference RIO-FB-0702. We hope to hear from you soon, Best wishes The FodaBox Team

Posted 3 years ago

“Everything went wrong with my order”

Helpful Report

Posted 3 years ago

Hi Kate, Thank you for taking the time to leave a review of your recent experience, we are sorry to hear this was not to the standard we pride ourselves on. We have checked your order and can see this was purchased through one of our sellers and the item was damaged in transit, which is why it was not delivered. We do apologise for the inconvenience caused and can see that our Customer Service team has been in touch to get this resolved for you and your order has been refunded along with a voucher as a token of apology. We are sorry for any upset that has been caused. Kind regards The FodaBox Team

Posted 3 years ago

“Ordered in November for a Christmas present, recipient informed me that an item in the box had a best before date of November. Whilst I understand there is a disclaimer which states occasionally some products may change, the gift set did not include any of the cracklings advertised in the gift set. They also received some items duplicated rather than a selection of different items. There was also alternative beers included. could understand if only one or two items were swapped, however with the amount changed and the replacements not being that which should be included ‘cracklings’ it is false advertisement. I emailed customer services who have also ignored my email, so I am not impressed and would not recommend ordering sets from this company”

Helpful Report

Posted 3 years ago

Hi Gemma, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that the gift you received was not as you had hoped and for any disappointment caused as it was a Christmas present. From time to time we do have to substitute items if something is not available. A member of our Customer Service team will be in touch to discuss your feedback in more detail, please keep an eye out on your inbox. Best Wishes The FodaBox Team

Posted 3 years ago

“my order was cancelled with no explanation, and told money refunded. Disappointed”

Helpful Report

Posted 3 years ago

Good afternoon Helen, Thank you for taking the time to leave a review of your recent experience with us, we are sorry to hear your order was cancelled without explanation. We have had a look into this for you and can see your order was placed with one of our sellers. A member of our Customer Service team has contacted them now to request more information on what happened to your order, please keep an eye out on your inbox. We are sorry for the disappointment this must have caused :( Kind regards The FodaBox Team

Posted 3 years ago

“Still haven’t got my order. Emailed twice. Terrible terrible service and completely ruined the birthday present I had ordered.”

Helpful Report

Posted 3 years ago

Good morning Louise, Thank you for your recent review, we are sorry to hear you have not yet received your order and the upset this has caused. We can see a member of our Customer Service team have been in touch and we are currently investigating with our courier as it appears there was a problem with the delivery address. Please keep an eye out on your inbox for an email from us. Kind regards The FodaBox Team

Posted 3 years ago

“when purchased, delivery dates were within a day or two. there were 5 days before the office being closed for christmas. they didn't show up in time, so they sat until after new year. i ordered here for the speed of delivery and that didn't happen. and the company didn't answer any emails trying to chase up the orders.”

Helpful Report

Posted 3 years ago

“Ordered in December for someone’s birthday. Still not arrived.”

Helpful Report

Posted 3 years ago

Good morning Josh, Thank you for getting in touch, we are sorry to hear your order has not arrived yet. We can see a member of our team has been in touch and your order will be shipped today. It appears due to human error your order was inputted incorrectly. We are very sorry for the inconvenience caused but hope your order will still be enjoyed. Best Wishes The FodaBox Team

Posted 3 years ago

“Placed my order on 16/12/2021 - order still has not arrived!!!!!”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear your order did not arrive in time for Christmas, we can see a member of our Customer Service team has been in touch and it appears there was a delay in shipping your order that was then returned to us as our courier was unable to deliver. We can see a replacement order has been arranged which has now been successfully delivered. We do apologise for the delay but hope the gift was still enjoyed. Best Wishes The FodaBox Team

Posted 3 years ago

“Despite giving them my full address, the parcel was delivered elsewhere to the wrong address. The wrong address realised it was not theirs and left it outside of the gate. The rain soaked the box and its contents were ruined. I complained to the company, they said apologies but did not offer compensation.”

Helpful Report

Posted 3 years ago

Hi Richard, Thank you for leaving a review of your recent experience, we are sorry to hear your order was delivered to the wrong address but are glad to hear it was received although soaked due to the rain. We can see your order was with one of our sellers and are pleased to hear they have apologised for the error. Unfortunately, we do not have visibility of their reply but would be happy to look into this further for you. If you would be so kind as to forward the email to us at support@fodabox.com using the reference RIO-FB-003. Kind regards The FodaBox Team

Posted 3 years ago

“Wish I could give a good review, but the person I ordered the Christmas gift for is still waiting on the gift. I was very disappointed in this service. I purchased as a gift on the 22nd and they have not received. I was told the gift would be delivered after the 4th once I inquired. Had I not reached out I would never have received and they would have kept the money. No one even knew there was an order even though I have receipt of the order. Not really a positive experience when this was supposed to be a Christmas gift that has come and gone. I was looking for a reputable hamper place that I could order from on a more regular basis, but sadly, this is not the place. I would suggest you choose your vendors more carefully. I even paid extra for expedited shipping. Disappointing experience all the way around.”

Helpful Report

Posted 3 years ago

“Ordered 2 Christmas presents to the value of £50 and still not received them!!!!”

Helpful Report

Posted 3 years ago

Hi Bridie, Thank you for leaving a review of your recent experience. We are sorry to hear at the time of writing your review your order had not been received :( We have had a look into this and can see your order was lost within our courier service and apologise for the inconvenience caused. We are pleased to see that we arranged for a replacement order to be sent out to you and this has now been received. We do hope this can still be enjoyed :) Kind regards The FodaBox Team

Posted 3 years ago

“Paid for next day delivery (I ordered on the 21st) but because of Christmas it came weeks late. Made unclear there was no more shipping because of Christmas but still allowed me to pay next day delivery.”

Helpful Report

Posted 3 years ago

“I am saddened you could not deliver my order. Thank you for the refund but sadly I received no information as to why it was refused.”

Helpful Report

Posted 3 years ago

Good morning Linda, Thank you for taking the time to leave a review of your recent experience. We are sorry to see the seller was unable to fulfil your order on this occasion. We have contacted them asked that they get in touch to explain why they were unable to deliver your order. We apologise for any inconvenience caused. Kind regards The FodaBox Team

Posted 3 years ago

“I ordered the ‘Dad hamper’ and picked a delivery date of 20th-22nd & then on the 23rd I received an email saying it has been dispatched and may take 5-7 days. It was only attempted to be delivered today. Not good service for somewhere which supplies Christmas gifts.”

Helpful Report

Posted 3 years ago

“The image said 12 misleading as I placed the order not only did I receive just 6 but they were all the same flavour. Misleading and very disappointed this was a gift for my son . Also when I received it the courier did not read the message on the door and I also answered the ring ( he couldn’t hear me ) so it was returned to the post office for collection next day ( very annoying).”

Helpful Report

Posted 3 years ago

FodaBox is rated 4.2 based on 3,114 reviews