FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,948 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in November for a Christmas present, recipient informed me that an item in the box had a best before date of November. Whilst I understand there is a disclaimer which states occasionally some products may change, the gift set did not include any of the cracklings advertised in the gift set. They also received some items duplicated rather than a selection of different items. There was also alternative beers included. could understand if only one or two items were swapped, however with the amount changed and the replacements not being that which should be included ‘cracklings’ it is false advertisement. I emailed customer services who have also ignored my email, so I am not impressed and would not recommend ordering sets from this company”

Helpful Report

Hi Gemma, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear that the gift you received was not as you had hoped and for any disappointment caused as it was a Christmas present. From time to time we do have to substitute items if something is not available. A member of our Customer Service team will be in touch to discuss your feedback in more detail, please keep an eye out on your inbox. Best Wishes The FodaBox Team

“my order was cancelled with no explanation, and told money refunded. Disappointed”

Helpful Report

Good afternoon Helen, Thank you for taking the time to leave a review of your recent experience with us, we are sorry to hear your order was cancelled without explanation. We have had a look into this for you and can see your order was placed with one of our sellers. A member of our Customer Service team has contacted them now to request more information on what happened to your order, please keep an eye out on your inbox. We are sorry for the disappointment this must have caused :( Kind regards The FodaBox Team

“Still haven’t got my order. Emailed twice. Terrible terrible service and completely ruined the birthday present I had ordered.”

Helpful Report

Good morning Louise, Thank you for your recent review, we are sorry to hear you have not yet received your order and the upset this has caused. We can see a member of our Customer Service team have been in touch and we are currently investigating with our courier as it appears there was a problem with the delivery address. Please keep an eye out on your inbox for an email from us. Kind regards The FodaBox Team

“when purchased, delivery dates were within a day or two. there were 5 days before the office being closed for christmas. they didn't show up in time, so they sat until after new year. i ordered here for the speed of delivery and that didn't happen. and the company didn't answer any emails trying to chase up the orders.”

Helpful Report

“Ordered in December for someone’s birthday. Still not arrived.”

Helpful Report

Good morning Josh, Thank you for getting in touch, we are sorry to hear your order has not arrived yet. We can see a member of our team has been in touch and your order will be shipped today. It appears due to human error your order was inputted incorrectly. We are very sorry for the inconvenience caused but hope your order will still be enjoyed. Best Wishes The FodaBox Team

“Placed my order on 16/12/2021 - order still has not arrived!!!!!”

Helpful Report

Hi Andrew, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear your order did not arrive in time for Christmas, we can see a member of our Customer Service team has been in touch and it appears there was a delay in shipping your order that was then returned to us as our courier was unable to deliver. We can see a replacement order has been arranged which has now been successfully delivered. We do apologise for the delay but hope the gift was still enjoyed. Best Wishes The FodaBox Team

“Despite giving them my full address, the parcel was delivered elsewhere to the wrong address. The wrong address realised it was not theirs and left it outside of the gate. The rain soaked the box and its contents were ruined. I complained to the company, they said apologies but did not offer compensation.”

Helpful Report

Hi Richard, Thank you for leaving a review of your recent experience, we are sorry to hear your order was delivered to the wrong address but are glad to hear it was received although soaked due to the rain. We can see your order was with one of our sellers and are pleased to hear they have apologised for the error. Unfortunately, we do not have visibility of their reply but would be happy to look into this further for you. If you would be so kind as to forward the email to us at support@fodabox.com using the reference RIO-FB-003. Kind regards The FodaBox Team

“Wish I could give a good review, but the person I ordered the Christmas gift for is still waiting on the gift. I was very disappointed in this service. I purchased as a gift on the 22nd and they have not received. I was told the gift would be delivered after the 4th once I inquired. Had I not reached out I would never have received and they would have kept the money. No one even knew there was an order even though I have receipt of the order. Not really a positive experience when this was supposed to be a Christmas gift that has come and gone. I was looking for a reputable hamper place that I could order from on a more regular basis, but sadly, this is not the place. I would suggest you choose your vendors more carefully. I even paid extra for expedited shipping. Disappointing experience all the way around.”

Helpful Report

“Ordered 2 Christmas presents to the value of £50 and still not received them!!!!”

Helpful Report

Hi Bridie, Thank you for leaving a review of your recent experience. We are sorry to hear at the time of writing your review your order had not been received :( We have had a look into this and can see your order was lost within our courier service and apologise for the inconvenience caused. We are pleased to see that we arranged for a replacement order to be sent out to you and this has now been received. We do hope this can still be enjoyed :) Kind regards The FodaBox Team

“Paid for next day delivery (I ordered on the 21st) but because of Christmas it came weeks late. Made unclear there was no more shipping because of Christmas but still allowed me to pay next day delivery.”

Helpful Report

“I am saddened you could not deliver my order. Thank you for the refund but sadly I received no information as to why it was refused.”

Helpful Report

Good morning Linda, Thank you for taking the time to leave a review of your recent experience. We are sorry to see the seller was unable to fulfil your order on this occasion. We have contacted them asked that they get in touch to explain why they were unable to deliver your order. We apologise for any inconvenience caused. Kind regards The FodaBox Team

“I ordered the ‘Dad hamper’ and picked a delivery date of 20th-22nd & then on the 23rd I received an email saying it has been dispatched and may take 5-7 days. It was only attempted to be delivered today. Not good service for somewhere which supplies Christmas gifts.”

Helpful Report

“The image said 12 misleading as I placed the order not only did I receive just 6 but they were all the same flavour. Misleading and very disappointed this was a gift for my son . Also when I received it the courier did not read the message on the door and I also answered the ring ( he couldn’t hear me ) so it was returned to the post office for collection next day ( very annoying).”

Helpful Report

“Very difficult to review as not received yet. I should have shopped at Amazon”

Helpful Report

“Bought a hamper as a Christmas gift and was very unhappy with the fact that almost half the food section had been substituted, with the better and more artisan items removed . I would not have bought what I received. Emailed on the 14th and two days later no reply so I called on the 16th. A lovely lady apologised and said a new delivery would be sent out the next day but would take a couple of days to arrive - with with contents as advertised. This has never arrived and I will NEVER buy from your site again . You even seemed to remove a contact number from the site before Christmas.!”

Helpful Report

“This is the worst business ever. No communication, no one to contact and nothing to show for my order. You should close immediately. Even this review is stupid! I cannot review something I didn’t receive. Morons”

Helpful Report

Good morning Will, Thank you for taking the time to leave a review of your recent experience, We are sorry to hear your order has not arrived and for any upset, this may have caused. Please keep an eye out on your inbox for an email from our Customer Services Team. We have been extremely busy over the Christmas period and it is taking slightly longer than we would like to get back to all of our customers. Best Wishes The FodaBox Team

“I cancel Ed my order and you emailed me on 17th saying you would send me a refund I still have not had this”

Helpful Report

Hi there, Thank you for getting in touch, We are sorry to hear your refund has not been processed, we have looked into this with our Customer Service team and can confirm this has now been actioned. Please keep an eye out on your emails for confirmation from us. Apologies for the delay, Kind regards The FodaBox Team

“Never got my order but messaged them got a quick response but messaged again on December 23rd now the 29th and still no response. I know its over Christmas but most places only close for a couple of days .so can't comment on what I ordered.”

Helpful Report

“Why do I have to give a minimum of 1 star? It is now 29th December and the orders we placed on 16th December for delivery 20th-22nd December are still to be delivered. These were Cheese Tasters for Christmas dinner. One order is supposed to be out for delivery today only the recipients are no longer at home and one seems lost according to YODEL as they say you still have it and you say you. Never mind I am sure we will get a full refund”

Helpful Report

“Absolutely atrocious! Placed an order the week before Christmas for delivery to be on Dec 22nd. Received a delivery update on Dec 23rd that my box is being shipped. However, when I enter the tracking info it says the logistics team have not received the parcel from the supplier. First and last time using this service! Despite sending an email, there has been no follow up. Absolutely shocking!”

Helpful Report

FodaBox is rated 4.2 based on 2,948 reviews