FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

704

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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Sandra Morgan-Edwards

FodaBox 5 star review on 23rd January 2022

Heeral Gudka

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed. Ordered a few hampers and the gift notes were not included with any and no response to my email communication - wouldn't order from here again”

Helpful Report

Posted 2 years ago

Hi Ben, Thank you for taking the time to leave a review of your recent experience with us. We appreciate all types of feedback from our customers the good and the bad. Please keep an eye out for an email from us as we would certainly like to get this resolved for you. Best Wishes Steph The FodaBox Team

Posted 2 years ago

“Appalling service, emails not answered, I tried to contact them via social media no luck either. The phone number provided doesn’t work. In 2021 the minimum an online business can do is be on top of their communication with their customers. Never shopping with them again.”

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Posted 2 years ago

“I still have not received my order and there has been no email to tell me when I can expect it.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you for taking the time to send us your feedback. I can see that your order had to be cancelled due to the seller being out of stock of the product you had ordered from them. I'm so sorry for this and I hope you are able to use the discount code I've sent you via email for future purchases with us. FodaBox x

Posted 2 years ago

“I found it very frustrating that I couldn't add a couple of items to my order, I had done this on a previous order. Contact by phone is impossible, my email was misread so I felt very disappointed and my gift was not as I intended. Perhaps items that cannot be added should be marked accordingly. My gift box arrived a day early(ok) but was left under a bush, luckily it was not raining.”

Helpful Report

Posted 2 years ago

“Really poor - I ordered a gift and payed extra for next day delivery, which took 3 days. The gift was time-sensitive which was why I paid extra for it to be delivered in time, so when it was delivered the recipient wasn't there anymore. I was refunded postage only, which wasn't appreciated when I had to spend money on buying another gift. If you are offering a service like this, you need to be using reputable couriers, or Royal Mail, not Yodel!”

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Posted 2 years ago

“Sorry to say that you didn't deliver my Celebration Cheese cake which was for my daughter's 30th birthday party. You also didn't answer your phone for two days when I was to trying to contact you. Very disappointed and unable to comment on the quality for obvious reasons.”

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Posted 2 years ago

“Looked good on line but I can write a full review as it’s still not been delivered - so far 3 days late. Really disappointed as it was for a birthday.”

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Posted 2 years ago

“I ordered 7 boxes as individual gifts. All the products arrived in only 4 boxes rather than 7 and were completely mixed up. There were also several substitutes so didn’t feel like I got what I ordered. Would strongly advise to purchase gift boxes elsewhere”

Helpful Report

Posted 2 years ago

Hi Alex, Thanks for taking the time to send us your feedback. I'm sorry again that the boxes did not arrive as expected. We've now put processes in place to ensure the same mistake does not happen again. We hope you enjoyed the free hamper we sent as an apology. Kind regards, BoroughBox

Posted 2 years ago

“Poor and cheap ingredients for the cost of this box, so expensive and the outcome of the cocktail tasted awful!! Very disappointed!!! It Would be cheaper to buy the ingredients for this cocktail from amazon!!!”

Helpful Report

Posted 2 years ago

“We placed an order with Borough Box and when I didn't receive the order I sent an email which also was sent to the seller. It transpired that the seller actually canceled their account with BoroughBox and no longer produce the products that were advertised and could not fulfil my order. BoroughBox has not responded nor issued a refund. This is the second time I made a purchase through BoroughBox. The first time all went smoothly but after the current experience I wouldn't purchase from them again.”

Helpful Report

Posted 2 years ago

“Shockingly poor suppprt & delivery service. Will not be ordering again”

Helpful Report

Posted 2 years ago

“Very disappointed with the slack approach . I specifically requested to deliver an item for a particular occasion , plus it wasn’t a big ask as it states in the site : 2-3 days delivery . It was for my sons bday and it didn’t come . Very very disappointed . Never again”

Helpful Report

Posted 2 years ago

“I was livid with this purchase. I ordered it on Tuesday 15th June as a Father's Day present for my Dad. The order said, "Next Day delivery" It was in the afternoon when I placed the order so I wasn't surprised wheen it wasn't delivered on the Wednesday. However, it didn't get delievred on the Thursday or the Friday. It wasn't delivered until Monday 20th. So my Dad did not have his Father's Day present until after Father's Day. This is a dreadful way to do business and I will never use this company again.”

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Posted 2 years ago

“So far have not received goods”

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Posted 2 years ago

“Useless. Couldn’t deliver my order due to ongoing covid issues, didn’t tell me until the day after it was due to be delivered, when I chased up to find where it was. Ruined birthday present.”

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Posted 2 years ago

“So ridiculous that you managed to get in touch with me about a review but not when I contacted you twice about issues with my incorrect tracking number. Really poor service, how self-serving.”

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Posted 3 years ago

“Very slow delivery. Products so-so.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send us your feedback. I can see you ordered after our cut off time for same day dispatch on 7th April , so your order was processed and dispatched on 8th April on a Standard 1-3 working day delivery service which you selected. I can see from the tracking information that your order was delivered on 12th April. We do offer Next Day delivery if you order before 2pm. I'm sorry to hear you thought the products were so-so. Kind regards, BoroughBox

Posted 3 years ago

“The product I received was not the one I ordered. I was offered a replacement, but this would have arrived too late for the occasion. The quality and packaging of the product I received looked fine, but more care needs to be taken with orders.”

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Posted 3 years ago

Hi Karen, Thanks for taking the time to send us your feedback regarding your experience with one of our marketplace sellers. I'm sorry to hear you were sent the wrong item. I'm glad to hear you were offered a replacement but I understand the disappointment that this would have arrived too late for the occasion. I have passed this feedback on to the seller and I hope we can provide you with a more positive experience next time. Kind regards, BoroughBox

Posted 3 years ago

“Item hasn't arrived 10 days after order. Royal Mail tracking number provided doesn't work on the Royal Mail website so no idea where item is. Awaiting email response from customer service team.”

Helpful Report

Posted 3 years ago

Hi there, I can see that there was some issues with the seller shipping your order with Royal Mail and the seller has sent out an additional package as it looks like the original order went missing in transit. I'm so sorry for this inconvenience and the delay in receiving your order. Please do get in touch with us again if you still have not received the order from the seller and we can look into this for you. BoroughBox

Posted 3 years ago

“The product arrived only just within its eat-by date. Old stock given to postal customers, poor service.”

Helpful Report

Posted 3 years ago

FodaBox is rated 4.2 based on 2,933 reviews