FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,115 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 3,115 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t buy from this company!!! I placed an order they didn’t send me a confirmation email THEY TOOK MY MONEY AND I HAVENT HAD MY ORDER I’ve emailed numerous times and they NEVER REPLY”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your recent feedback, We can confirm we have replied to your email to advise of a mis-spelling of your email address which is why you have not received your order confirmation. We have also tried to contact you on your mobile, Please call us on 0333-121-2166 so we can get this resolved for you. Kind regards The FodaBox Team

Posted 4 years ago

“I placed an order, luckily I took a photo of the order number. They took my money from my bank account but no confirmation email. Emailed them twice as no other way of contacting them with no confirmation email and still not had either a reply or my order!!! Will be contacting my bank by the end of the day to report this if no reply I have now received an email from this company asking me to change my review now my issue has been addressed……it hasn’t been addressed!!! I still haven’t had any communication from this company to confirm my order!!”

Helpful Report

Posted 4 years ago

Hi There, Thank you for leaving a review of your recent experience, I understand all has now been resolved following an email from the team regarding your email address. Please do not hesitate to contact us if you have any further queries on 0333-121-2166. Best wishes The FodaBox Team

Posted 4 years ago

“Only chose them because of “next day delivery” Ordered before the delivery cutoff, paid the extra fee. Was delivered FIVE days later. The birthday was well and truly passed. 🤷‍♂️”

Helpful Report

Posted 4 years ago

Hi Daniel, Thank you for your recent review, we are sorry to hear your order arrived late :( We have contacted you directly on your email, please keep an eye out on your inbox. Kind regards The FodaBox Team

Posted 4 years ago

“Spent too much on the packaging &unfortunately we were very disappointed with our order”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear you were disappointed with the item you received and can see you have contacted the producer directly :( Please keep an eye out for an email from us as we would like to discuss this further with you. Best wishes The FodaBox team

Posted 4 years ago

“Ordered from here last Christmas. Gift didn’t arrive until the middle of January and every email I sent was ignored even the one requesting a refund. Horrendous service I would avoid like the plague if you are ordering a gift this year. Not surprised they have rebranded.”

Helpful Report

Posted 4 years ago

Good evening Chris, Thank you for taking the time to leave a review of your recent experience, I am sorry that your order from last year has not been resolved. We have made many improvements to our service for our customers to give them the best experience. If you would like to talk further regarding what happened last Christmas, please do not hesitate to get in touch with us on the following email support@fodabox.com. Kind regards The FodaBox Team

Posted 4 years ago

“I bought this as part of my husband’s birthday present. Firstly I did not receive the loose leaf tea. Secondly it was quite misleading. You do not receive any vegan cream or jam. Very disappointed. I have even contacted customer service twice and I have not received one response. Awful service!”

Helpful Report

Posted 4 years ago

Hi There, Thank you for your recent product review, We are sorry to hear items were missing from the order and the description was misleading, I can see we reached out to you on 1st November regarding your order and apologise if this was not received, please keep an eye out on your inbox as we will certainly be in touch again. Kind regards The FodaBox Team

Posted 4 years ago

“Uttlery disappointed on arrival of Expresso Martini Cocktail kit. It arrived in a battered brown cardbox with 5 minture bottles and folded sheet explaining how to make it. My partner order a simular kit which arrived in a nice presentation tin box.”

Helpful Report

Posted 4 years ago

“After looking about I see that I was way over charged. Stuff is a lot cheaper on other sites”

Helpful Report

Posted 4 years ago

Hi Kim, Thank you for taking the time to leave a review of your recent shopping experience with us. We are sorry to hear you were overcharged :( Please be assured we are currently investigating this, keep an eye out on your inbox for an update from us shortly. Best Wishes, The FodaBox Team

Posted 4 years ago

“VERY dissapointing ! I ordered “You’re not old, your vintage” as a fun gift for a special birthday. The hamper came in a plain box, no “You’re not old…” caption, which rather lost the whole point of choosing that gift. Just a box of cheese”

Helpful Report

Posted 4 years ago

“Not impressed. Ordered a few hampers and the gift notes were not included with any and no response to my email communication - wouldn't order from here again”

Helpful Report

Posted 4 years ago

Hi Ben, Thank you for taking the time to leave a review of your recent experience with us. We appreciate all types of feedback from our customers the good and the bad. Please keep an eye out for an email from us as we would certainly like to get this resolved for you. Best Wishes Steph The FodaBox Team

Posted 4 years ago

“Appalling service, emails not answered, I tried to contact them via social media no luck either. The phone number provided doesn’t work. In 2021 the minimum an online business can do is be on top of their communication with their customers. Never shopping with them again.”

Helpful Report

Posted 4 years ago

“I still have not received my order and there has been no email to tell me when I can expect it.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you for taking the time to send us your feedback. I can see that your order had to be cancelled due to the seller being out of stock of the product you had ordered from them. I'm so sorry for this and I hope you are able to use the discount code I've sent you via email for future purchases with us. FodaBox x

Posted 4 years ago

“I found it very frustrating that I couldn't add a couple of items to my order, I had done this on a previous order. Contact by phone is impossible, my email was misread so I felt very disappointed and my gift was not as I intended. Perhaps items that cannot be added should be marked accordingly. My gift box arrived a day early(ok) but was left under a bush, luckily it was not raining.”

Helpful Report

Posted 4 years ago

“Really poor - I ordered a gift and payed extra for next day delivery, which took 3 days. The gift was time-sensitive which was why I paid extra for it to be delivered in time, so when it was delivered the recipient wasn't there anymore. I was refunded postage only, which wasn't appreciated when I had to spend money on buying another gift. If you are offering a service like this, you need to be using reputable couriers, or Royal Mail, not Yodel!”

Helpful Report

Posted 4 years ago

“Sorry to say that you didn't deliver my Celebration Cheese cake which was for my daughter's 30th birthday party. You also didn't answer your phone for two days when I was to trying to contact you. Very disappointed and unable to comment on the quality for obvious reasons.”

Helpful Report

Posted 4 years ago

“Looked good on line but I can write a full review as it’s still not been delivered - so far 3 days late. Really disappointed as it was for a birthday.”

Helpful Report

Posted 4 years ago

“I ordered 7 boxes as individual gifts. All the products arrived in only 4 boxes rather than 7 and were completely mixed up. There were also several substitutes so didn’t feel like I got what I ordered. Would strongly advise to purchase gift boxes elsewhere”

Helpful Report

Posted 4 years ago

Hi Alex, Thanks for taking the time to send us your feedback. I'm sorry again that the boxes did not arrive as expected. We've now put processes in place to ensure the same mistake does not happen again. We hope you enjoyed the free hamper we sent as an apology. Kind regards, BoroughBox

Posted 4 years ago

“Poor and cheap ingredients for the cost of this box, so expensive and the outcome of the cocktail tasted awful!! Very disappointed!!! It Would be cheaper to buy the ingredients for this cocktail from amazon!!!”

Helpful Report

Posted 4 years ago

“We placed an order with Borough Box and when I didn't receive the order I sent an email which also was sent to the seller. It transpired that the seller actually canceled their account with BoroughBox and no longer produce the products that were advertised and could not fulfil my order. BoroughBox has not responded nor issued a refund. This is the second time I made a purchase through BoroughBox. The first time all went smoothly but after the current experience I wouldn't purchase from them again.”

Helpful Report

Posted 4 years ago

“Shockingly poor suppprt & delivery service. Will not be ordering again”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 3,115 reviews