FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,975 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My family bought me a hamper for my bday and paid extra to be delivered on the day. The hamper did not arrive. They have no phone to call, they did not answer my e-mails. It took them more than a week to return my e-mails and send me the hamper. What is inside is really nice, I enjoyed it a lot, but is one of the worst services I ever saw.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your review. I'm so sorry your gift arrived later than expected. We were extremely overwhelmed with orders and customer queries at the time when your order was placed. We were very understaffed due to Covid restrictions so were unable to get back to everyone in a timely manner. Though I don't want to make excuses for the poor service received and we are working our processes to make sure we never find ourselves in that position again. I can see that we refunded your shipping cost and I'm glad that the products inside were enjoyed.

Posted 4 years ago

“Hi - I expressed a grievance with the management of my expectations twice via email to Support / Orders at Borough Box, initially on the 4th Jan, then followed up again on the 8th Jan - to date I have received no response. So in case your CS team are not monitoring emails, here is the lowdown:- 13DEC20 - I placed our order for 4 x Borough Boxes as Christmas gifts for our friends (leadtime appox 7 days) 13DEC20 - My credit card was charged £119.96 – why was this taken, if the despatch was clearly not ready? You recognised revenue for this order pre-fulfilment, contrary to HMRC guidelines. 16DEC20 – I received an email explaining that you are trying to despatch all orders pre-xmas, but you were experiencing logistical challenges, so please bear with you 22DEC – I received an email explaining that the orders may not be delivered pre-xmas, however you were also using an additional carrier (Parcel Force), and were offering shipment refunds as a gesture of good will (my delivery costs were included due to cost of my order, so this was of no benefit to me) 29DEC - I received an email confirming my order and giving me the tracking details :- https://www.yodel.co.uk/track JJD0002249824122190 30DEC – I checked the Yodel link – advised parcel not received 02JAN – I checked the Yodel link – advised parcel not received 04JAN – I checked the Yodel link – advised parcel not received, I also emailed your Sales / Support teams to request compensation as below. 06JAN – I checked the Yodel link – advised parcel not received 08JAN – Parcels were eventually delivered, I now need to apologise to 4 close friends and explain why I am giving them xmas presents so late. I have saved you £4.99 per box, as you are delivering to me and not directly to our friends addresses. Therefore, please refund me a fair £19.96 as compensation for the inconvenience and embarrassment caused? That I believe the timeline above illustrates clearly. (£4.99 per delivery of each box) I hope somebody out there can help me, as currently I am feeling pretty unappreicated. Thank you, Charlotte Smith”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback, it is most useful. I have responded to you with a lengthy email explaining the various reasons for the slow communication and delivery of your order and have offered you compensation for the inconvenience caused. I'm glad we could clear this up for you in the end and explain things and my sincere apologies again for the poor service experienced. Thanks again for the review and take care.

Posted 4 years ago

“I ordered 4 truckles before Christmas and whilst they arrive in time, two were incorrect so I contacted Borough Box to establish how to return the perishable items for a refund. If it was anything close to what I ordered I would have accepted the mistake and tried something new but sticky toffee cheese instead of Whisky & Ginger, wasn’t something I relished!! I have waited 2 weeks to provide a review from when I was asked to allow Borough Box time to resolve their error but they have so far ignored my emails and not refunded payment for the wrong products sent or advised the best way to return cheese. Cheese itself was fairly nice but had better. Client service leaves much to be desired .... non existent!!”

Helpful Report

Posted 4 years ago

“I ordered a hamper in time for Christmas delivery (according to BoroughBox website) but unfortunately this has still not been delivered (12 Jan 21) and despite emailing them, no one from BoroughBox has contacted me. Really disappointed. I won't be using them again.”

Helpful Report

Posted 4 years ago

“Ordered 9/12 two gift boxes for Xmas. Arrived 5/1. Missing 1/3 of the items from one of the boxes as they both came mixed up in cardboard boxes not the promised gift pine ones. Complained no answer. No refund or no missing items sent. Very disappointing.”

Helpful Report

Posted 4 years ago

“Possibly the worst customer service I have recieved in my entire life. I was left wondering if I had been conned. Will not be recommending this company - which is a real shame as the products are good quality. Christmas gift ordered on the 8th of December with a quoted 3-5 days delivery, I checked the website after it hadn't turned up and it had been downgraded to 'before Christmas'. Eventually received on 12th January. No response to any email or call.”

Helpful Report

Posted 4 years ago

“Shocking customer service. Placed an order of Christmas hampers for our two vegan members of staff on the 11th December 2020. A few days later I received a generic email (sent to all their customers I assume) advising of delays due to COVID. I waited until the 21st December before chasing for an update as I thought 10 days should be ample time to send out an order and 4 days before Christmas was cutting it fine for hampers to be sent to employees however, no response. I have sent multiple emails since, again, no response. Their phone line doesn’t give you the option to speak to anyone, only to leave voicemails, of which I left a few, again, no response. I finally received the Christmas hampers on the 8th of January 2021 which I refused to accept and asked the courier to return to sender. I have still had no response to my many emails and voicemails and no refund following my 3 requests. I appreciate that these are difficult times however if you do not have enough staff or stock, you should not accept orders and if you’re unable to fulfil orders, it’s only right you let your customers know so that they’re in a position to source an alternative. I never leave bad reviews, if I don’t like something I simply don’t go there or buy from there again but your complete lack of response has left me no choice. I hope to hear from you soon or at the very least receive a refund. Order no. - 100129420”

Helpful Report

Posted 4 years ago

“I’m very disappointed with borough box. I ordered goods on 12th December and over 4 weeks later I have not received them. I have contacted the borough box support lines on 4 separate occasions and received no reply. Very poor service”

Helpful Report

Posted 4 years ago

“Avoid. Ordered a Christmas hamper for a client. Yodel tried to deliver the parcel a week after Christmas when the client was closed. The parcel is now in limbo, unable to collect from the depot and unable to have it redelivered.”

Helpful Report

Posted 4 years ago

“I am extremely unhappy. I purchased four Christmas Hampers: Order Numbers: 100130508 100130523 100130536 100103901 at £ 99.99 each. As yet only three have been delivered!! Two hampers were delivered to 20 Abbots Close , Romford RM7 8QU In fact only one hamper should have been delivered there. The three hampers should have been delivered to the Neurology Out-Patient Department at Southend General Hospital, Prittlewell Chase, SS0 0RY Only one hamper was delivered there! Only one hamper was delivered before Christmas! There is still one hamper missing! I have tried on several occasions to contact BoroughBox by telephone but this has proved to be impossible Please contact me urgently to discuss the failure of your delivery of one hamper and to discuss my refund John Jestico”

Helpful Report

Posted 4 years ago

“I am extremely disappointed with the level of service that I experienced with BoroughBox. I ordered the hamper on 11.12.20 with the expectation of pre Christmas delivery. In the event, the package was not delivered (by Yodel) till 5.1.21 and the goods were damaged. I tried to contact you directly but with very little success. Overall, a very shabby experience.”

Helpful Report

Posted 4 years ago

“I placed an order (#100128344) was placed on 11 December as a Christmas gift. It has not arrived. Your service is clearly not fit for the purpose intended.”

Helpful Report

Posted 4 years ago

“Was due to be delivered 18/12 this was delayed. Email sent saying would be delivered 23/12 nothin received. Eventually arrived 7/1/2021 no apology or explanation received. Will not use this company again.”

Helpful Report

Posted 4 years ago

“My order of box of beer and snacks for Christmas present arrived finally on 24 December. One of the cans had punctured and soaked everything. One of the snacks was also missing. I emailed customer support immediately but have still had no reply - it is now 9 January so there have been working days in which to do so, even with COVID and Christmas getting in the way.”

Helpful Report

Posted 4 years ago

“My delivery never arrived despite placing the order before Xmas! Shocking service & I’m out of pocket!”

Helpful Report

Posted 4 years ago

“I ordered champagne & chocolates for my aunt’s 80th birthday with BoroughBox because they allowed me to select a Saturday delivery date before Christmas. Not only was the present not delivered on time but I didn’t receive any warning that the gift wouldn’t arrive in time AND the delivery wasn’t made for a further 2 weeks. I received no opportunity to cancel the order nor compensation for the delay. I’m really disappointed and will not use this company again nor recommend it to anyone else.”

Helpful Report

Posted 4 years ago

“I made two purchases. On one of them I made a mistake on the delivery address. There was a link on the order confirmation to contact BoroughBox and the seller. I did this straightaway but the delivery address was not altered. Even worse was the lack of reply or acknowledgment to my emails. I have had to reorder the item as it was a gift. I thought I might be able to use the points to make it slightly cheaper but you website does not seem to explain how this is done or how points can be used.”

Helpful Report

Posted 4 years ago

“Box was ordered at the start of December (9th) and only just delivered 7th Jan. Could not get hold of anyone at the company and any emails were returned with a standard response relating to orders after the 13th December.”

Helpful Report

Posted 4 years ago

“Ordered on 14th Dec .... goods still haven't been received . i have tried to speak to borough box ,leaving a message and have tried e mailing as suggested but no response. I have however received this request for feedback hence only one star. Please respond and advise how i can find out where my order is . These were christmas presents!”

Helpful Report

Posted 4 years ago

“After a Christmas eve delivery date was accepted I placed an order on 10/12/20. I was then advised shortly before the delivery date it may not be delivered on time, I was unable then to contact Borough Box as they had closed the phone lines and only received no-reply email correspondence. Other suppliers clearly identified if they could not deliver before Christmas. I only appeared to get any action when raising the case on Paypal. This resulted in my elderly father in law who lives on his own not receiving his hamper until 06/01/21.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 2,975 reviews