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FodaBox Reviews

4.2 Rating 2,933 Reviews

78 %

of reviewers recommend FodaBox

Company Reviews

Product Reviews

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Phone:

03331 21 21 66

Email:

support@fodabox.com

Location:

Unit 10 Quadrant Park, Welwyn Garden City
AL7 1FS

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FodaBox 2 star review on 21st January 2022

FodaBox 2 star review on 25th October 2021

FodaBox 2 star review on 25th October 2021

FodaBox 5 star review on 18th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 9/12 two gift boxes for Xmas. Arrived 5/1. Missing 1/3 of the items from one of the boxes as they both came mixed up in cardboard boxes not the promised gift pine ones. Complained no answer. No refund or no missing items sent. Very disappointing.”

Posted 3 years ago

“Possibly the worst customer service I have recieved in my entire life. I was left wondering if I had been conned. Will not be recommending this company - which is a real shame as the products are good quality. Christmas gift ordered on the 8th of December with a quoted 3-5 days delivery, I checked the website after it hadn't turned up and it had been downgraded to 'before Christmas'. Eventually received on 12th January. No response to any email or call.”

Posted 3 years ago

“Shocking customer service. Placed an order of Christmas hampers for our two vegan members of staff on the 11th December 2020. A few days later I received a generic email (sent to all their customers I assume) advising of delays due to COVID. I waited until the 21st December before chasing for an update as I thought 10 days should be ample time to send out an order and 4 days before Christmas was cutting it fine for hampers to be sent to employees however, no response. I have sent multiple emails since, again, no response. Their phone line doesn’t give you the option to speak to anyone, only to leave voicemails, of which I left a few, again, no response. I finally received the Christmas hampers on the 8th of January 2021 which I refused to accept and asked the courier to return to sender. I have still had no response to my many emails and voicemails and no refund following my 3 requests. I appreciate that these are difficult times however if you do not have enough staff or stock, you should not accept orders and if you’re unable to fulfil orders, it’s only right you let your customers know so that they’re in a position to source an alternative. I never leave bad reviews, if I don’t like something I simply don’t go there or buy from there again but your complete lack of response has left me no choice. I hope to hear from you soon or at the very least receive a refund. Order no. - 100129420”

Posted 3 years ago

“I’m very disappointed with borough box. I ordered goods on 12th December and over 4 weeks later I have not received them. I have contacted the borough box support lines on 4 separate occasions and received no reply. Very poor service”

Posted 3 years ago

“Avoid. Ordered a Christmas hamper for a client. Yodel tried to deliver the parcel a week after Christmas when the client was closed. The parcel is now in limbo, unable to collect from the depot and unable to have it redelivered.”

Posted 3 years ago

“I am extremely unhappy. I purchased four Christmas Hampers: Order Numbers: 100130508 100130523 100130536 100103901 at £ 99.99 each. As yet only three have been delivered!! Two hampers were delivered to 20 Abbots Close , Romford RM7 8QU In fact only one hamper should have been delivered there. The three hampers should have been delivered to the Neurology Out-Patient Department at Southend General Hospital, Prittlewell Chase, SS0 0RY Only one hamper was delivered there! Only one hamper was delivered before Christmas! There is still one hamper missing! I have tried on several occasions to contact BoroughBox by telephone but this has proved to be impossible Please contact me urgently to discuss the failure of your delivery of one hamper and to discuss my refund John Jestico”

Posted 3 years ago

“I am extremely disappointed with the level of service that I experienced with BoroughBox. I ordered the hamper on 11.12.20 with the expectation of pre Christmas delivery. In the event, the package was not delivered (by Yodel) till 5.1.21 and the goods were damaged. I tried to contact you directly but with very little success. Overall, a very shabby experience.”

Posted 3 years ago

“I placed an order (#100128344) was placed on 11 December as a Christmas gift. It has not arrived. Your service is clearly not fit for the purpose intended.”

Posted 3 years ago

“Was due to be delivered 18/12 this was delayed. Email sent saying would be delivered 23/12 nothin received. Eventually arrived 7/1/2021 no apology or explanation received. Will not use this company again.”

Posted 3 years ago

“My order of box of beer and snacks for Christmas present arrived finally on 24 December. One of the cans had punctured and soaked everything. One of the snacks was also missing. I emailed customer support immediately but have still had no reply - it is now 9 January so there have been working days in which to do so, even with COVID and Christmas getting in the way.”

Posted 3 years ago

“My delivery never arrived despite placing the order before Xmas! Shocking service & I’m out of pocket!”

Posted 3 years ago

“I ordered champagne & chocolates for my aunt’s 80th birthday with BoroughBox because they allowed me to select a Saturday delivery date before Christmas. Not only was the present not delivered on time but I didn’t receive any warning that the gift wouldn’t arrive in time AND the delivery wasn’t made for a further 2 weeks. I received no opportunity to cancel the order nor compensation for the delay. I’m really disappointed and will not use this company again nor recommend it to anyone else.”

Posted 3 years ago

“I made two purchases. On one of them I made a mistake on the delivery address. There was a link on the order confirmation to contact BoroughBox and the seller. I did this straightaway but the delivery address was not altered. Even worse was the lack of reply or acknowledgment to my emails. I have had to reorder the item as it was a gift. I thought I might be able to use the points to make it slightly cheaper but you website does not seem to explain how this is done or how points can be used.”

Posted 3 years ago

“Box was ordered at the start of December (9th) and only just delivered 7th Jan. Could not get hold of anyone at the company and any emails were returned with a standard response relating to orders after the 13th December.”

Posted 3 years ago

“Ordered on 14th Dec .... goods still haven't been received . i have tried to speak to borough box ,leaving a message and have tried e mailing as suggested but no response. I have however received this request for feedback hence only one star. Please respond and advise how i can find out where my order is . These were christmas presents!”

Posted 3 years ago

“After a Christmas eve delivery date was accepted I placed an order on 10/12/20. I was then advised shortly before the delivery date it may not be delivered on time, I was unable then to contact Borough Box as they had closed the phone lines and only received no-reply email correspondence. Other suppliers clearly identified if they could not deliver before Christmas. I only appeared to get any action when raising the case on Paypal. This resulted in my elderly father in law who lives on his own not receiving his hamper until 06/01/21.”

Posted 3 years ago

“I placed an order to be delivered 21st December. Still has not arrived. I emailed borough box to chase this up a week ago and still no response. Very disappointed.”

Posted 3 years ago

“Terrible! Gift sets didn’t arrive until 22 days after order was placed missing the occasion they were ordered for. Several emails sent, ZERO replies received. Waiting for full refund, but am yet to hear from anyone regarding the order. Would advise you use any other company!”

Posted 3 years ago

“I am absolutely disgusted with the service I have received from Boroughbox!! Over £600.00 spent and STILL haven't received the products I purchased for gifts for clients and zero explanation from you. I would apprecxiate an explanation and a full refund!!!”

Posted 3 years ago

“Extremely poor service. Ordered on 9th Dec to have some Zoom Christmas drinks with my team, and my order just got delivered - on 6 Jan. No response after I requested a refund several days ago. Avoid”

Posted 3 years ago

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FodaBox is rated 4.2 based on 2,933 reviews