FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,128 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 12th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really looking forward to shopping from independent producers of interesting items. Despite numerous emails to ask about where my order was I received no reply. Once it had arrived, I was sent an email to ask for feedback, asking me to email if I had any problems, instead of leaving a review. I emailed 2 months ago and still have no response. The products I ordered were great, but some were much too late. Such a shame!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. I can see the irony that you were asked for feedback on a customer service experience which you didn't receive. I have seen and responded to your email now and I apologise again for this lack of communication you received with your order and hope that we have compensated you some of the way to make up for this. We were under a huge amount of pressure during Christmas and very understaffed due to Covid restrictions, so I'm very sorry again that this meant you didn't receive the help you needed. I'm glad at least the products were enjoyed, and I hope that we can provide you with our usually great customer service next time.

Posted 4 years ago

“I've received my items broken and emailed customer service about it, with photos included. Nearly two months later I still haven't received a reply neither a refund! The company asks customers not to contact them until they receive a reply to their initial query but they never responded to mine. Bad customer service, very disappointed!!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback. I'm so sorry that no one has gotten back to you regarding the broken candy cane in your order. We were absolutely overwhelmed with thousands of customer queries over the last couple of months and have been working around the clock to get back to everyone, so I'm very sorry we have only just got back to you. I have now issued your a £1 refund for the broken candy cane. I'm very sorry for the inconvenience caused.

Posted 4 years ago

“really disappointing. Ordered a Vegan Box as a treat for my wife as she was doing Veganuary and they supplied an entirely different selection of items which were neither vegan nor vegetarian friendly. When I flagged this to them, they simply apologised that they were busy at the time. No offer of a refund or replacement. Incredibly poor customer service.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback it's really important to us. I'm so sorry again that the products that were swapped out in your Vegan Box were not suitable and we have followed up with the procurement team to ensure this doesn't happen again. I hope your wife can enjoy these products in February.

Posted 4 years ago

“I’m truly so upset - I understand that we are in unprecedented times, but, putting an option to choose day of delivery should be removed from your site as there will be a lot of disappointed customers, as I clicked the 12th- today is the 14th and the item hasn’t even been dispatched out of warehouse. I even chose the day two days earlier than the recipients birthday in recognition that delivery is harder in covid. I spoke to spoke someone in customer service to resolve this as this was a gift, where I merely received an apology and 10 percent discount code for my next order. Unreliable, will not use company again.”

Helpful Report

Posted 4 years ago

Hi there, I have just looked into this for you and I'm so sorry again that your order arrived a day after the recipient's birthday. Although you did specify the 12th Jan for delivery we do have a note on the website to notify customers there may be some delays on delivery times an to keep this in consideration. All that said, I know it's disappointing that the gift was delivered late and I can see we offered you a 15% discount code to use as an apology so I hope this can go some of the way to compensate for the inconvenience caused. Please take care.

Posted 4 years ago

“Really poor contents for the price. Not worth it at all, and slow delivery.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for the feedback. I'm sorry to hear you didn't enjoy the contents of the box, would love to know why? Also I'm sorry for the late delivery, your order was delivered just before Christmas which was a very busy time for us and we were experiencing many delays on orders getting out the door. Thanks for your patience in this and I'm sorry for the inconvenience caused.

Posted 4 years ago

“My family bought me a hamper for my bday and paid extra to be delivered on the day. The hamper did not arrive. They have no phone to call, they did not answer my e-mails. It took them more than a week to return my e-mails and send me the hamper. What is inside is really nice, I enjoyed it a lot, but is one of the worst services I ever saw.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your review. I'm so sorry your gift arrived later than expected. We were extremely overwhelmed with orders and customer queries at the time when your order was placed. We were very understaffed due to Covid restrictions so were unable to get back to everyone in a timely manner. Though I don't want to make excuses for the poor service received and we are working our processes to make sure we never find ourselves in that position again. I can see that we refunded your shipping cost and I'm glad that the products inside were enjoyed.

Posted 4 years ago

“Hi - I expressed a grievance with the management of my expectations twice via email to Support / Orders at Borough Box, initially on the 4th Jan, then followed up again on the 8th Jan - to date I have received no response. So in case your CS team are not monitoring emails, here is the lowdown:- 13DEC20 - I placed our order for 4 x Borough Boxes as Christmas gifts for our friends (leadtime appox 7 days) 13DEC20 - My credit card was charged £119.96 – why was this taken, if the despatch was clearly not ready? You recognised revenue for this order pre-fulfilment, contrary to HMRC guidelines. 16DEC20 – I received an email explaining that you are trying to despatch all orders pre-xmas, but you were experiencing logistical challenges, so please bear with you 22DEC – I received an email explaining that the orders may not be delivered pre-xmas, however you were also using an additional carrier (Parcel Force), and were offering shipment refunds as a gesture of good will (my delivery costs were included due to cost of my order, so this was of no benefit to me) 29DEC - I received an email confirming my order and giving me the tracking details :- https://www.yodel.co.uk/track JJD0002249824122190 30DEC – I checked the Yodel link – advised parcel not received 02JAN – I checked the Yodel link – advised parcel not received 04JAN – I checked the Yodel link – advised parcel not received, I also emailed your Sales / Support teams to request compensation as below. 06JAN – I checked the Yodel link – advised parcel not received 08JAN – Parcels were eventually delivered, I now need to apologise to 4 close friends and explain why I am giving them xmas presents so late. I have saved you £4.99 per box, as you are delivering to me and not directly to our friends addresses. Therefore, please refund me a fair £19.96 as compensation for the inconvenience and embarrassment caused? That I believe the timeline above illustrates clearly. (£4.99 per delivery of each box) I hope somebody out there can help me, as currently I am feeling pretty unappreicated. Thank you, Charlotte Smith”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback, it is most useful. I have responded to you with a lengthy email explaining the various reasons for the slow communication and delivery of your order and have offered you compensation for the inconvenience caused. I'm glad we could clear this up for you in the end and explain things and my sincere apologies again for the poor service experienced. Thanks again for the review and take care.

Posted 4 years ago

“I ordered 4 truckles before Christmas and whilst they arrive in time, two were incorrect so I contacted Borough Box to establish how to return the perishable items for a refund. If it was anything close to what I ordered I would have accepted the mistake and tried something new but sticky toffee cheese instead of Whisky & Ginger, wasn’t something I relished!! I have waited 2 weeks to provide a review from when I was asked to allow Borough Box time to resolve their error but they have so far ignored my emails and not refunded payment for the wrong products sent or advised the best way to return cheese. Cheese itself was fairly nice but had better. Client service leaves much to be desired .... non existent!!”

Helpful Report

Posted 4 years ago

“I ordered a hamper in time for Christmas delivery (according to BoroughBox website) but unfortunately this has still not been delivered (12 Jan 21) and despite emailing them, no one from BoroughBox has contacted me. Really disappointed. I won't be using them again.”

Helpful Report

Posted 4 years ago

“Ordered 9/12 two gift boxes for Xmas. Arrived 5/1. Missing 1/3 of the items from one of the boxes as they both came mixed up in cardboard boxes not the promised gift pine ones. Complained no answer. No refund or no missing items sent. Very disappointing.”

Helpful Report

Posted 4 years ago

“Possibly the worst customer service I have recieved in my entire life. I was left wondering if I had been conned. Will not be recommending this company - which is a real shame as the products are good quality. Christmas gift ordered on the 8th of December with a quoted 3-5 days delivery, I checked the website after it hadn't turned up and it had been downgraded to 'before Christmas'. Eventually received on 12th January. No response to any email or call.”

Helpful Report

Posted 4 years ago

“Shocking customer service. Placed an order of Christmas hampers for our two vegan members of staff on the 11th December 2020. A few days later I received a generic email (sent to all their customers I assume) advising of delays due to COVID. I waited until the 21st December before chasing for an update as I thought 10 days should be ample time to send out an order and 4 days before Christmas was cutting it fine for hampers to be sent to employees however, no response. I have sent multiple emails since, again, no response. Their phone line doesn’t give you the option to speak to anyone, only to leave voicemails, of which I left a few, again, no response. I finally received the Christmas hampers on the 8th of January 2021 which I refused to accept and asked the courier to return to sender. I have still had no response to my many emails and voicemails and no refund following my 3 requests. I appreciate that these are difficult times however if you do not have enough staff or stock, you should not accept orders and if you’re unable to fulfil orders, it’s only right you let your customers know so that they’re in a position to source an alternative. I never leave bad reviews, if I don’t like something I simply don’t go there or buy from there again but your complete lack of response has left me no choice. I hope to hear from you soon or at the very least receive a refund. Order no. - 100129420”

Helpful Report

Posted 4 years ago

“I’m very disappointed with borough box. I ordered goods on 12th December and over 4 weeks later I have not received them. I have contacted the borough box support lines on 4 separate occasions and received no reply. Very poor service”

Helpful Report

Posted 4 years ago

“Avoid. Ordered a Christmas hamper for a client. Yodel tried to deliver the parcel a week after Christmas when the client was closed. The parcel is now in limbo, unable to collect from the depot and unable to have it redelivered.”

Helpful Report

Posted 4 years ago

“I am extremely unhappy. I purchased four Christmas Hampers: Order Numbers: 100130508 100130523 100130536 100103901 at £ 99.99 each. As yet only three have been delivered!! Two hampers were delivered to 20 Abbots Close , Romford RM7 8QU In fact only one hamper should have been delivered there. The three hampers should have been delivered to the Neurology Out-Patient Department at Southend General Hospital, Prittlewell Chase, SS0 0RY Only one hamper was delivered there! Only one hamper was delivered before Christmas! There is still one hamper missing! I have tried on several occasions to contact BoroughBox by telephone but this has proved to be impossible Please contact me urgently to discuss the failure of your delivery of one hamper and to discuss my refund John Jestico”

Helpful Report

Posted 4 years ago

“I am extremely disappointed with the level of service that I experienced with BoroughBox. I ordered the hamper on 11.12.20 with the expectation of pre Christmas delivery. In the event, the package was not delivered (by Yodel) till 5.1.21 and the goods were damaged. I tried to contact you directly but with very little success. Overall, a very shabby experience.”

Helpful Report

Posted 4 years ago

“I placed an order (#100128344) was placed on 11 December as a Christmas gift. It has not arrived. Your service is clearly not fit for the purpose intended.”

Helpful Report

Posted 4 years ago

“Was due to be delivered 18/12 this was delayed. Email sent saying would be delivered 23/12 nothin received. Eventually arrived 7/1/2021 no apology or explanation received. Will not use this company again.”

Helpful Report

Posted 4 years ago

“My order of box of beer and snacks for Christmas present arrived finally on 24 December. One of the cans had punctured and soaked everything. One of the snacks was also missing. I emailed customer support immediately but have still had no reply - it is now 9 January so there have been working days in which to do so, even with COVID and Christmas getting in the way.”

Helpful Report

Posted 4 years ago

“My delivery never arrived despite placing the order before Xmas! Shocking service & I’m out of pocket!”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 3,128 reviews