FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,128 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 12th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered champagne & chocolates for my aunt’s 80th birthday with BoroughBox because they allowed me to select a Saturday delivery date before Christmas. Not only was the present not delivered on time but I didn’t receive any warning that the gift wouldn’t arrive in time AND the delivery wasn’t made for a further 2 weeks. I received no opportunity to cancel the order nor compensation for the delay. I’m really disappointed and will not use this company again nor recommend it to anyone else.”

Helpful Report

Posted 4 years ago

“I made two purchases. On one of them I made a mistake on the delivery address. There was a link on the order confirmation to contact BoroughBox and the seller. I did this straightaway but the delivery address was not altered. Even worse was the lack of reply or acknowledgment to my emails. I have had to reorder the item as it was a gift. I thought I might be able to use the points to make it slightly cheaper but you website does not seem to explain how this is done or how points can be used.”

Helpful Report

Posted 4 years ago

“Box was ordered at the start of December (9th) and only just delivered 7th Jan. Could not get hold of anyone at the company and any emails were returned with a standard response relating to orders after the 13th December.”

Helpful Report

Posted 4 years ago

“Ordered on 14th Dec .... goods still haven't been received . i have tried to speak to borough box ,leaving a message and have tried e mailing as suggested but no response. I have however received this request for feedback hence only one star. Please respond and advise how i can find out where my order is . These were christmas presents!”

Helpful Report

Posted 4 years ago

“After a Christmas eve delivery date was accepted I placed an order on 10/12/20. I was then advised shortly before the delivery date it may not be delivered on time, I was unable then to contact Borough Box as they had closed the phone lines and only received no-reply email correspondence. Other suppliers clearly identified if they could not deliver before Christmas. I only appeared to get any action when raising the case on Paypal. This resulted in my elderly father in law who lives on his own not receiving his hamper until 06/01/21.”

Helpful Report

Posted 4 years ago

“I placed an order to be delivered 21st December. Still has not arrived. I emailed borough box to chase this up a week ago and still no response. Very disappointed.”

Helpful Report

Posted 4 years ago

“Terrible! Gift sets didn’t arrive until 22 days after order was placed missing the occasion they were ordered for. Several emails sent, ZERO replies received. Waiting for full refund, but am yet to hear from anyone regarding the order. Would advise you use any other company!”

Helpful Report

Posted 4 years ago

“I am absolutely disgusted with the service I have received from Boroughbox!! Over £600.00 spent and STILL haven't received the products I purchased for gifts for clients and zero explanation from you. I would apprecxiate an explanation and a full refund!!!”

Helpful Report

Posted 4 years ago

“Extremely poor service. Ordered on 9th Dec to have some Zoom Christmas drinks with my team, and my order just got delivered - on 6 Jan. No response after I requested a refund several days ago. Avoid”

Helpful Report

Posted 4 years ago

“Fail to deliver orders placed well before Christmas, then follow up with statements like "due to the unprecedented amount of queries we’re receiving, we’ve temporarily turned off our phone lines, and are not able to monitor our social accounts" and "Please note that this mailbox is automated and unmanned" -- speaks for itself.”

Helpful Report

Posted 4 years ago

“Whilst the product is very good, after ordering on 11th December 2020 and requesting a delivery date of 18th December 2020, I received no communication from BoroughBox despite numerous emails and communications from me requesting an update. I did receive a standard email to inform me that they were extremely busy and working 24/7 and that orders made before 13th December 2020 would be delivered by Christmas. I received a notification that my delivery was sent to the courier but then the details never appeared on the tracking. The order arrived on 5th January 2021 without any warning. I have had no communication from BoroughBox about any possible refund for the inconvenience of receiving these items so late.”

Helpful Report

Posted 4 years ago

“Ordered by published date Received email 22/12 saying may not be able to deliver Emailed 22/12 to cancel as del was Xmas gifts to a work address - no response Checked 29/12 product out of stock reiterated cancellation sent email same day - no response WFH - yes most of are but we are making responses to customers as we realise how important communication! One gave them the benefit of the doubt and waited on confirmation of cancellation! Just had comms from yodel saying a parcel is being delivered to work address - presumably this is a delivery of out of season tat! Which was cancelled! Reminder to self after disappointing experience and lack of customer service I will take my custom elsewhere, like farmison who offered a superlative service and quality”

Helpful Report

Posted 4 years ago

“This company is appalling. Having spent £950 in early December my orders have still not been received despite being guaranteed before Christmas. These items were specifically for Christmas and are pointless now. They are not responding to emails or phone calls and now they want me to review how 'fantastic' they are! I have asked for a refund 3 times now and still no response and still no goods have been delivered. No option on this form for 0 stars. How can I review products or services when I have received neither. Do not order from here.”

Helpful Report

Posted 4 years ago

“Ordered 3 Hampers on the 11 Dec for arrival before 24 Dec (which was before original cutoff date for orders for Xmas). Notified that orders had been processed on 22 & 23 Dec and expect delivery by 24 Dec. Finally 1 order turned up on 31 Dec and we are STILL WAITING for the other 2 orders as of 6 Jan 2021 !!!”

Helpful Report

Posted 4 years ago

“I would love to give a review, but the box which was ordered as a Christmas has not yet arrived.”

Helpful Report

Posted 4 years ago

“Not yet recived my Remy Martin XO Tasting box should have arrive before Christmas not sign of it waiting a reply”

Helpful Report

Posted 4 years ago

“Delivery far far longer than promised. Plus they do not respond to emails. Email query sent on 23rd December. As of 5th January there has been no reply. DO NOT SHOP WITH THEM”

Helpful Report

Posted 4 years ago

“Considering I placed the order on 10th December and I have not yet receive it you can imagine the review would write. I had an email on 22nd December apologising that it it would not be delivered in time for Christmas . On the 29th I was given a tracking number but Yodel have not received it yet.”

Helpful Report

Posted 4 years ago

“Ordered a Xmas present for my brother back in November. It's 5th Jan and still nothing. My emails are being ignored. One of the worst experiences ever. Shame, I was very excited about this gift.”

Helpful Report

Posted 4 years ago

“Terrible terrible service i will be advising many people not to deal with this company!!!!”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 3,128 reviews