FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,134 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,134 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dissatisfied with this company & sad to say that we won’t be using or recommending them. I wanted to support an independent company but my intentions was misplaced. We received very poor customer service as they don’t consistently reply to emails or answer the phone. extremely unreliable delivery service—am waiting almost 4 weeks on delivery of cocktail making set & box of chocolates despite paying for express delivery. Have reached out several times in an attempt to find out when delivery would be but to no avail. I placed several orders & it has been very stressful & embarrassing letting down the colleagues who were to receive their gifts. I also haven’t been able to provide any details about when they can expect it to arrive. Stick to more reputable companies who can provide a proper service; Amazon, virgin wines, m&s etc”

Helpful Report

Posted 4 years ago

“I ordered an paid for two Christmas hampers but only one was delivered. I emailed customer services several times and never received a reply from them. I am very disappointed with the service and I would not order from them again! I am still waiting for my refund.”

Helpful Report

Posted 4 years ago

“I ordered my crate of beers on the 11th of December for Xmas and I still have not received them. Last week you sent me an email saying they had been shipped but could still take 10-14 days, I check Yodel everyday and it says the package isn’t still with them. Now I know that ther have been some issues with shipping over Christmas but I have sent things via Royal Mail and other couriers and they have taken a bit longer but got there. It is clear to me that this is then a problem with Borough box and the way you process things. The fact that my order isn’t yet with the courier and I ordered this last year almost a month ago is disgraceful.”

Helpful Report

Posted 4 years ago

“Although the Christmas situation in 2020 was unprecendented, it seems ineffficient, impractical and unbusiness-like to take an order on 11th Dec, promise to ship it before Christmas, then promise to ship it after Christmas, then cancel it on 4th January because of insufficient stock. Disappointing doesn't do it justice.”

Helpful Report

Posted 4 years ago

“Xmas hampers not arrived yet - might get there by mid Jan !”

Helpful Report

Posted 4 years ago

“well you are asking me to write a review and i have not yet received my order from 15th December, I am not going to give you many stars i'm afraid.”

Helpful Report

Posted 4 years ago

“Really disappointed with service and product. Originally ordered as a Christmas surprise for my colleagues at work and was advised products would be delivered within 3 -5 workings day. When the presents did not arrive within the time-frame I contacted the company twice for an update and received an automatic response. I then called the company a week later and was advised they would be sent out soon. When the product did arrive 3 weeks later, it hadn't even been packaged nicely. Just a small bottle of fizz and chocolate shoved into a huge box. The person I spoke to on the phone was very polite but did not apologise, acknowledge that the gifts were over 3 weeks later and didn't provide any further updates on when we would receive them. We specifically chose a local company however going forward we will not be using again.”

Helpful Report

Posted 4 years ago

“I rarely post a negative reviews I know how important they are to companies. However my experience with BoroughBox has been extremely poor and very frustrating. All the items ordered arrived late, several arrived damaged and one has not arrived at all. I contacted the BoroughBox support team twice before Christmas however received no response to my emails other than an automated acknowledgement of receipt. BoroughBox's business model is to source their products from multiple suppliers. This is fine providing the customer experience is owned by BoroughBox however this is simply not the case. I called today to chase up on the lack of response to my email enquiries to receive an automated message advising me to click on some links in the original order confirmation email (placed 4 weeks ago) which then emails their supplier directly. This just adds to what has been a dreadful customer experience. I bought from BoroughBox and expect BoroughBox to resolve the issues not hand it over to their supplier base. My issues are still not resolved. Sadly, I cannot recommend BoroughBox and won't be using them again.”

Helpful Report

Posted 4 years ago

“Not received my items nearly a month after ordering. Received a shipment notification three weeks ago, yet tracking information says not yet collected. No response to emails and only an answerphone message on their telephone number.”

Helpful Report

Posted 4 years ago

“Ordered on 11th December - still not arrived and no contact. Also, I have paid. So, have you just stolen my money?”

Helpful Report

Posted 4 years ago

“I am very disappointed with BoroughBox, wished I had never placed an order with you, which to this date has not been received by the recipient??? I tried to contact you by phone and have sent 2 emails enquiring to the whereabouts of the order, all a waste of time. Just wondering, since Christmas and New Year celebrations have passed, are you planning to deliver the food hamper for Easter? If it has been in transit all this time, or sitting around some post office delivery room since 16 Dec I should think it is not fit for human consumption by now. I would like to cancel the order and I request a refund.”

Helpful Report

Posted 4 years ago

“Placed two orders early in December expecting delivery in 7/10 days. Did not arrive at destinations by Christmas, did not arrive by New Year and have not arreived yet. Would like a refund, please An order placed in Lancashire from another supplier arrived on time so hope they supply Yorkshire as well.”

Helpful Report

Posted 4 years ago

“I cannot write a review for something I have yet to receive”

Helpful Report

Posted 4 years ago

“Very disappointed, paid for express delivery on c. 15 boxes and they arrived 10 days later :( no response to my emails either.”

Helpful Report

Posted 4 years ago

“As I write this, on 4 Jan, the box I ordered on 12 December is yet to be delivered. London address.”

Helpful Report

Posted 4 years ago

“I understand that with Covid things are delayed, but I received an email saying the three hampers I ordered were to be delivered on xmas eve, but when I contacted the recipients (on the 4th Jan 2021) and asked if the hamper had arrived, none of them had! It has been impossible to contact Borough Box to find out where the hampers are. Not happy at all and won't be shopping with Borough Box again.”

Helpful Report

Posted 4 years ago

“I am still to receive my order, made on 12th December. I never rush to a negative review but with no contact above the email to say our order might not arrive before Christmas my patience is unfortunately wearing thin. New year has passed, I still do not have the Christmas gift I ordered for a family member, and I’ve had no response to requests for an order update.”

Helpful Report

Posted 4 years ago

“Never received the product despite the fact I was told it had been despatched, communication awful, days to answer e mails, no telephone service, chaos. I give them 1 star for processing my refund quickly”

Helpful Report

Posted 4 years ago

“Extremely poor contact center. No commitment on timelines. Overall a very disappointing experience. Other online gifting services are much better. It seems I have made a mistake by chosing Boroughbox over others.”

Helpful Report

Posted 4 years ago

“I have not been informed of the product has been shipped already. this was supposed to me a Christmas gift.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 3,134 reviews