FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,976 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order to arrive. It has been 4 weeks and still nothing.”

Helpful Report

Posted 4 years ago

“My understanding is that the product was satisfactory however it was not delivered until Dec 31st. This was totally unacceptable especially as no communication was received in the interim to let me know of the magnitude of the delay. Very disappointed with the service.”

Helpful Report

Posted 4 years ago

“Hampers haven't arrived yet. Due for delivery 24th Dec. No reply to email, no info on despatch site with Parcelforce. No update.”

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Posted 4 years ago

“Purchased 2 beer and curry night boxes on 8th December as Christmas presents. They didn’t arrive until 31st December with very little information given about their estimated delivery date. Upon giving the gifts to relatives we realised that they had placed all the beer items in one box, and all curry pouches in the other resulting in an embarrassing exchange of contents after the event. When ordering gift sets I would assume they would be packaged as so. Very disappointed in delivery, packaging and communication”

Helpful Report

Posted 4 years ago

“Despite ordering on 10th Dec and the website stating Christmas delivery was available, gifts have still not been received. Incredibly disappointing and I won’t be using the service again.”

Helpful Report

Posted 4 years ago

“I ordered a hamper for my brother’s Xmas present on 12 Dec and it arrived on 31 Dec so no use at all as I won’t see him for months now. Customer service was shocking. For £65 the contents of the hamper were a complete rip off. Always happy to support independent sector but not for such a poor experience”

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Posted 4 years ago

“Still waiting for delivery. To my good friend ken”

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Posted 4 years ago

“I regret ordering Christmas hamper from this place. The order was placed on 11th dec and there are still no updates or sign of any delivery. They will respond to your email and calls with automated messages. I am still trying to chase them about my order in the new year, as it still hasn’t been delivered. I ordered a gift for my family and it is embarrassing as it never reached them even before the new year. Pathetic customer service, please do not waste your time and money and order from elsewhere.”

Helpful Report

Posted 4 years ago

“I still haven't received anything at all. I placed the two orders as part of Christmas presents! Very disappointed indeed.”

Helpful Report

Posted 4 years ago

“Ordered on 9th December. Am still yet to receive my order despite recivieing emails to say it has been dispatched twice. I know that Christmas is an extremely busy time but very disappointed my order still hasnt arrived”

Helpful Report

Posted 4 years ago

“Order placed 8th December, received 2nd Jan. Emailed, just automated response. Called, no answer. Tweeted, no response. I had gift voucher I applied to the purchase. Had I paid the full £45 for what I have received, I'd be feeling very hard done by. All in all, absolute rubbish.”

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Posted 4 years ago

“Hamper was never delivered. Customer service non existent. No reply let alone a refund. Would advise against buying from them”

Helpful Report

Posted 4 years ago

“Took almost 3 weeks to arrive. Missed the opportunity to give it to the intended recipients due to the delivery being so late. Was told it was being shipped and still had to wait another week for it arrive. Products don't appear to offer value for money for the price paid. No contact as yet from BoroughBox despite emailing them. Would not recommend.”

Helpful Report

Posted 4 years ago

“Considering my order was placed on the 9 Dec and still hasn't been delivered I have been wondering if Borough box even exists. An update would be greatly appreciated. If this is not going to be delivered soon could you please arrange a refund.”

Helpful Report

Posted 4 years ago

“How can I give a review when the items have not been delivered. Orders 1001306643 and 100130653 Please do not send any more emails like this until the items are delivered, it is just annoying.”

Helpful Report

Posted 4 years ago

“Inspire of placing my order on Dec 10th my ordernhas not yet been delivered to my friend it was her Christmas Present I do wonder if it will ever arrive Order Number 1001272650”

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Posted 4 years ago

“We have not even had delivery of the hamper (scheduled to be delivered 21st December). I understand that there are delays, but the communication has been very poor and now I am asked to write a review before we have even had the hamper delivered to our family we can’t be with!!!!!”

Helpful Report

Posted 4 years ago

“Not at all happy. The gift box I ordered from Waitrose to be delivered has not turned up. The delivery address was to Mrs. R. Mackenzie, Stonecutters Cottage, 50 High Street, Shrivenham, Wiltshire, SN6 8AA - the house next to the chemist. Please deliver as soon as possible and confirm delivery. Pearl Inglis”

Helpful Report

Posted 4 years ago

“Whilst I appreciate the difficulties faced due to Covid I am very disappointed by the lack of communication and failure to deliver before Christmas. I would have appreciated more honesty and the opportunity to cancel”

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Posted 4 years ago

“Placed an order on the 12th December for Christmas. 1st January and still not heard anything?! I want a refund!!!”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 2,976 reviews