FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.19

4.2 Rating 3,143 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can I give a review when the items have not been delivered. Orders 1001306643 and 100130653 Please do not send any more emails like this until the items are delivered, it is just annoying.”

Helpful Report

Posted 4 years ago

“Inspire of placing my order on Dec 10th my ordernhas not yet been delivered to my friend it was her Christmas Present I do wonder if it will ever arrive Order Number 1001272650”

Helpful Report

Posted 4 years ago

“We have not even had delivery of the hamper (scheduled to be delivered 21st December). I understand that there are delays, but the communication has been very poor and now I am asked to write a review before we have even had the hamper delivered to our family we can’t be with!!!!!”

Helpful Report

Posted 4 years ago

“Not at all happy. The gift box I ordered from Waitrose to be delivered has not turned up. The delivery address was to Mrs. R. Mackenzie, Stonecutters Cottage, 50 High Street, Shrivenham, Wiltshire, SN6 8AA - the house next to the chemist. Please deliver as soon as possible and confirm delivery. Pearl Inglis”

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Posted 4 years ago

“Whilst I appreciate the difficulties faced due to Covid I am very disappointed by the lack of communication and failure to deliver before Christmas. I would have appreciated more honesty and the opportunity to cancel”

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Posted 4 years ago

“Placed an order on the 12th December for Christmas. 1st January and still not heard anything?! I want a refund!!!”

Helpful Report

Posted 4 years ago

“Your service has been extremely poor. Our Order #100124310 for Cian Brown of the 9th December has still NOT been delivered. Nor has that of Olivia Cropper who ordered a box for the same address. Please chase up your delivery firm and see what has happened. Colin Carlin”

Helpful Report

Posted 4 years ago

“Extremely disappointing customer experience. My order failed to arrive before Christmas. Despite been ordered several weeks before.It still has not arrived almost four weeks after it was ordered.”

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Posted 4 years ago

“Not recommended at all. Ordered Toppings Pie Christmas selections, which stated in website delivery would not be made until 18th-23rd December. I also requested separately to make sure products not despatched until after 18th December, as needed fresh for hamper gifts. Products arrived on 12th December with BBF dates of 17th December. Contacted both Boroughbox and Toppings Pies numerous times, as could not accept delivery, but no answer. Luckily paid via PayPal who are dealing with this now. Boroughbox just won’t answer any queries.”

Helpful Report

Posted 4 years ago

“Placed an order nearly seven weeks ago; still haven’t received it. Had to chase up repeatedly and was promised it would arrive by Christmas. It didn’t. I did receive Someone else’s order after waiting for five weeks (of an estimated 3-5 day delivery). Radio silence from Borough Box since then. Still don’t have my order, but have a huge, unwanted box of someone else’s order blocking my hallway.”

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Posted 4 years ago

“Absolutely appalling. I ordered a Christmas hamper on December 10th for my grandmother and it arrived on the 30th!”

Helpful Report

Posted 4 years ago

“Very poor service as the order placed 10th December is yet to be received. I will not being ordering through them again and in view of the poor service, would not recommend them.”

Helpful Report

Posted 4 years ago

“Very poor service placed an order on the 9th December for a relatives birthday on the 22nd. It’s now the 1/01/21 and it’s still not arrived. They don’t get back to you in a timely manner.”

Helpful Report

Posted 4 years ago

“I would like to give more stars and a good review but I cannot give either as I am still waiting for my items to be received since I ordered it on the 12th of December !”

Helpful Report

Posted 4 years ago

“Still haven’t received item ordered more than 20 days ago. Was not given clear indication that my package wouldn’t be arriving anywhere near Christmas. Tried contacting customer support and didn’t receive a reply. Sent a tracking link but the package wasn’t delivered to the courier. I appreciate you are an independent business operating in a testing environment but given that I placed an order weeks before Christmas, I’d expect to be clearly told in advance of my order wasn’t due to arrive before the holiday so that I could make other plans. Your attempts to minimise that communication by saying things ‘may not arrive until a little after Christmas’ didn’t reflect reality and didn’t account for letting down customers. I’ve asked for a refund for shipping and the item that still hasn’t been sent and I expect this request to be followed up with in a timely manner.”

Helpful Report

Posted 4 years ago

“Worst service ever, no replies to endless emails, FB posts, goods not even delivered and no updates on the status of where the Christmas gift I ordered is and was due for delivery on the 22nd December, it’s is now 1st Jan. Instead I have been sent emails asking how my product was and how my experience was. I will never recommend this company, they were too greedy in taking money for orders they had no intention on delivering. The ignorance of refusing to reply to emails to their customers and still sending out marketing emails instead is unbelievable and shows they have no care to their customers. I am now expecting a full refund for my order and a reply within 24 hours. At the moment this company has stolen my money and makes me feel this is not a legitimate company and instead is fraud.”

Helpful Report

Posted 4 years ago

“Massive delay in shipping and delivery. Still no estimated date for what should have been delivered before Christmas”

Helpful Report

Posted 4 years ago

“Given that my Hamper order placed on 12th December, is still to be received by my granddaughter, and today is 1st January, you have considerable cheek asking for a review.”

Helpful Report

Posted 4 years ago

“Very disappointed. The hamper was ordered on the 11th for an agreed delivery on the 18th. I received an email saying there could be delays of 7 days due to delivery issues caused by covid-19. The hamper hadn't turned up by 25th, so I sent an email to cancel (14 days after order), as the phone lines were turned off. This action should have been enough for the order which wasn't picked or shipped to be cancelled as per my consumer rights. On the 29th I received an email saying the order has been processed and shipped. With possible delays of 14 days. To date 01/01/21 my parents still haven't recieved the parcel and I haven't been refunded. This is a food order, I'm not looking forward to the response from my parents if they receive it. What is the use by date ?”

Helpful Report

Posted 4 years ago

“Still no sign of my order 3 weeks after placing it.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 3,143 reviews