FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,976 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order”

Helpful Report

Posted 4 years ago

“I ordered a borough box for a vegan relative on 9th December with GUARANTEED delivery for Christmas. Despite repeated attempts to get in touch with Borough box, no one responded to one of my emails - like they won’t to this. I then repeatedly tried to cancel my order and no one responded to my emails. The item finally arrived on 30th December despite me asking from before Xmas for the item to be cancelled. Christmas is over - the relative long gone and I am stuck with a vegan gift box when I am a full on carnivore. Appalling non service and I know I will get zero response from borough box! Despite this - the products look great!”

Helpful Report

Posted 4 years ago

“I ordered an item for a friend for pre Christmas on the 11th December for delivery on the 16th, no support emails or phone calls answered.”

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Posted 4 years ago

“first order was over a week late and am still waiting on the second one”

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Posted 4 years ago

“Terrible contact and order fulfilment. Couldn’t get in touch with them to find my order after it disappeared and didn’t arrive in time for Christmas as promised - clearly took way too many orders and didn’t bother letting anyone know the truth of the situation. Very disappointing and won’t use again.”

Helpful Report

Posted 4 years ago

“Ordered items for Christmas gifts. Not supplied in time. Emails not responded too and no customer service department to contact. No response to request for refund. Terrible service, would not use again or recommend.”

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Posted 4 years ago

“Arrived two weeks late-- after the recipient had left the country.”

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Posted 4 years ago

“My orders placed on the 9/12/20 to be delivered on the 21/12/20. You lied to me saying they would be picked up on the 22/12/20 to be delivered on the 23/12/20. You kept taking orders knowing you couldn't deliver before Christmas.”

Helpful Report

Posted 4 years ago

“My order placed for christmas has still not arrived - the tracking shows the order is still not with the despatch and any attempt to contact borough box has so far resulted in no help - just a request to fill in a review. So my ultimate christmas hamper is still not delivered”

Helpful Report

Posted 4 years ago

“I placed an order on 10 December. On 23 December I was contacted by the courier to say that the order had been returned to you as it was damaged. I have heard nothing from you about a replacement and no response to my emails or a phone message.”

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Posted 4 years ago

“Still waiting. Obviously bought as presents for Christmas For people Hopefully they will turn up soon !!”

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Posted 4 years ago

“Ordered my Borough Box on 8/12/2020 as a gift. The order did not arrive until today (31/12/2020). Very disappointed. I tried e-mailing Borough Box several times and only received an automated reply every time. The courier company, Yodel, appears to have received the item on 17/12/2020 (according to label), so not sure who is totally at fault here. Either way, a very disappointing experience. Only possible redeeming feature is that the contents looked a reasonable quality when it was opened.”

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Posted 4 years ago

“Item scheduled for 14 Dec delivery is not even with the delivery carrier service yet (31 Dec). Extremely disappointing.”

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Posted 4 years ago

“Terrible! Ordered on 12th December as a Christmas gift and here we are on 31st December and still not even dispatched according to the website. An offer of a refund of my £5 post and packing is pathetic. A full refund plus compensation might be better. Better still don’t accept Christmas orders you are clearly unable to fulfil. And please don’t blame the couriers - DPD for one were coping admirably.”

Helpful Report

Posted 4 years ago

“If the item I ordered had actually been delivered then I might have been able to review it. This was a Christmas present which still hasn’t been delivered (31/12 @ 1800). My daughter also ordered from BoroughBox - her food hamper was due before Christmas but didn’t reach us until yesterday. BoroughBox cannot be contacted and only offer lame excuses. We wouldn’t recommend or use them again.”

Helpful Report

Posted 4 years ago

“I had enquired originally about organising a bulk order for my team before Christmas but due to the high demand was told i would have order separately for each of my colleagues. I had sent some some follow up queries to your team regarding the order but have not received any responses still! i ended up placing 26 individual orders for my team although a number of the boxes only just arrived. Again I know this due to high volumes of deliveries etc but i would have expected better customer service / notification and perhaps even discount given I have spent £650 with you in the last couple of weeks!”

Helpful Report

Posted 4 years ago

“The hamper was a Christmas gift. It was ordered in plenty of time for Christmas but only arrived yesterday. Very dissapointing”

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Posted 4 years ago

“Ordered 2 weeks before christmas no communication so I emailed and I was told it wouldnt arrive in time so I had to rush out and buy an alternative, I emailed to cancel and was told it was despatched but it's a week later and still hasnt arrived no apology or explanation will not buy from here again and will expect a full refund”

Helpful Report

Posted 4 years ago

“Product not received yet so can't review. Ordered 10th December.”

Helpful Report

Posted 4 years ago

“I've been asked to provide a review of a box that hasn't even been received 3 weeks after ordering. I only order this product because they guaranteed delivery before Christmas. I placed my order on the 12th. Zero Stars.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 2,976 reviews