FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.19

4.2 Rating 3,145 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We left 2 phone messages before we placed the order that weren't responded to. We placed the order on 7 Dec and it arrived on 31 Dec. It was a Christmas present and we emailed and rang to find out if the parcel would arrive before Christmas and didn't receive any response other than a generic email. The contact we have had from the company has been non-existent and we wouldn't recommend anyone use the company. Covid is no excuse as other companies have delivered on time and kept in contact.”

Helpful Report

Posted 4 years ago

“Placed order for delivery to be made on 22-12-20. Not delivered on time. No correspondence to provide update, no telephone number to call. Poor customer service. 🤷🏻‍♂️”

Helpful Report

Posted 4 years ago

“An absolute disgrace when it comes to communications and customer care. I waited 20 days to get my order and didn’t hear anything from them apart from automated emails when I sent them one first. If they are busy enough with orders then they need to invest more in customer care. The box itself looks fine now it has arrived but I shall never use them again.”

Helpful Report

Posted 4 years ago

“purchased an ultimate craft beer experience box as a secret Santa for delivery to the recipient before Christmas Day. The website had a disclaimer saying they were busy but any order before said date was guaranteed for delivery before Christmas Day. No delivery Christmas Day. Much embarrassment. Got email Day follow apologising saying delivery would be made on 29th. Now NY eve still no delivery and no communication. Would not use this company again and would certainly not recommend it to others. Over promises. Chases sales but the result is it under delivers for the customer.”

Helpful Report

Posted 4 years ago

“Unfortunately I don’t have the order, parcelforce confirmed they would deliver on Christmas Eve and nothing had turned up, on new year! I even ordered a number of weeks before xmas! Have emailed the support team twice but no replies. Otherwise I’ve had good experiences with borough box, but definitely not this time!”

Helpful Report

Posted 4 years ago

“We understood that there may be delays caused by the coronavirus (not Christmas though as that comes around every year!) and that people may not get their gifts until after Christmas Day. However what has led to this poor review is the lack of communication from Borough Box. We placed 5 orders and had an email that said one of the orders would be delayed until the 29th December (despite the fact that we ordered just before their announced 'Xmas deadline' of the 13th December). No other orders were mentioned in that email and the 29th December went by without any deliveries. And there has been no other communication and no reply to emails sent to them - and now it's December 31st. We hope deliveries will be made but we're beginning to wonder. Borough Box: It really doesn't take long to send an email.”

Helpful Report

Posted 4 years ago

“Never received my order”

Helpful Report

Posted 4 years ago

“I ordered a borough box for a vegan relative on 9th December with GUARANTEED delivery for Christmas. Despite repeated attempts to get in touch with Borough box, no one responded to one of my emails - like they won’t to this. I then repeatedly tried to cancel my order and no one responded to my emails. The item finally arrived on 30th December despite me asking from before Xmas for the item to be cancelled. Christmas is over - the relative long gone and I am stuck with a vegan gift box when I am a full on carnivore. Appalling non service and I know I will get zero response from borough box! Despite this - the products look great!”

Helpful Report

Posted 4 years ago

“I ordered an item for a friend for pre Christmas on the 11th December for delivery on the 16th, no support emails or phone calls answered.”

Helpful Report

Posted 4 years ago

“first order was over a week late and am still waiting on the second one”

Helpful Report

Posted 4 years ago

“Terrible contact and order fulfilment. Couldn’t get in touch with them to find my order after it disappeared and didn’t arrive in time for Christmas as promised - clearly took way too many orders and didn’t bother letting anyone know the truth of the situation. Very disappointing and won’t use again.”

Helpful Report

Posted 4 years ago

“Ordered items for Christmas gifts. Not supplied in time. Emails not responded too and no customer service department to contact. No response to request for refund. Terrible service, would not use again or recommend.”

Helpful Report

Posted 4 years ago

“Arrived two weeks late-- after the recipient had left the country.”

Helpful Report

Posted 4 years ago

“My orders placed on the 9/12/20 to be delivered on the 21/12/20. You lied to me saying they would be picked up on the 22/12/20 to be delivered on the 23/12/20. You kept taking orders knowing you couldn't deliver before Christmas.”

Helpful Report

Posted 4 years ago

“My order placed for christmas has still not arrived - the tracking shows the order is still not with the despatch and any attempt to contact borough box has so far resulted in no help - just a request to fill in a review. So my ultimate christmas hamper is still not delivered”

Helpful Report

Posted 4 years ago

“I placed an order on 10 December. On 23 December I was contacted by the courier to say that the order had been returned to you as it was damaged. I have heard nothing from you about a replacement and no response to my emails or a phone message.”

Helpful Report

Posted 4 years ago

“Still waiting. Obviously bought as presents for Christmas For people Hopefully they will turn up soon !!”

Helpful Report

Posted 4 years ago

“Ordered my Borough Box on 8/12/2020 as a gift. The order did not arrive until today (31/12/2020). Very disappointed. I tried e-mailing Borough Box several times and only received an automated reply every time. The courier company, Yodel, appears to have received the item on 17/12/2020 (according to label), so not sure who is totally at fault here. Either way, a very disappointing experience. Only possible redeeming feature is that the contents looked a reasonable quality when it was opened.”

Helpful Report

Posted 4 years ago

“Item scheduled for 14 Dec delivery is not even with the delivery carrier service yet (31 Dec). Extremely disappointing.”

Helpful Report

Posted 4 years ago

“Terrible! Ordered on 12th December as a Christmas gift and here we are on 31st December and still not even dispatched according to the website. An offer of a refund of my £5 post and packing is pathetic. A full refund plus compensation might be better. Better still don’t accept Christmas orders you are clearly unable to fulfil. And please don’t blame the couriers - DPD for one were coping admirably.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 3,145 reviews