FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.19

4.2 Rating 3,146 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 Xmas presents 13 December - 2 still not delivered to date (31 December)! 1 delivered today (31 December) after Yodel failed to deliver as advised earlier in week! Yodel in particular are a shocking delivery company and will never use BoroughBox again if Yodel is the delivery company!”

Helpful Report

Posted 4 years ago

“Never delivered either of my £100 orders as xmas gift to valued customers. Tracking number supplied still shows as orders both uncollected. Ignored repeated emails. Have thus had to open PayPal dispute to get money back.”

Helpful Report

Posted 4 years ago

“AWEFUL SERVICE Ordered on 12th December, still not arrived- it was a gift for Xmas. Have e mailed to complain- no response to that either! Had an e mail TWO days before Xmas saying they couldn't deliver on time- leaving me NO CHANCE to make other arrangements ! I ordered 5 different wine gifts for friends on the same day- the other four arrived in good time for Christmas- but not Borough Box. Dreadful service, no chance of me using them again”

Helpful Report

Posted 4 years ago

“Ordered on the 9th and have still not received my order. Emailed several times and have been promptly ignored. And now I get a email asking how my order was?? I get that it's a tough time but to not even get an update is unacceptable.”

Helpful Report

Posted 4 years ago

“2 orders were placed on December 10th ( in plenty of time before the stated Christmas cut off) as Christmas presents. As of December 31st they haven’t even reached the distribution company never mind been delivered. Sending emails is pointless as you don’t get any response, you just get bombarded with automated emails asking what you think and how valued your feedback is. It isn’t at all”

Helpful Report

Posted 4 years ago

“Terrible service. Gifts did not arrive for Christmas despite being ordered on the 12th of December. Never responded despite 3 requests to cancel. Had to do a chargeback from my credit card. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“One hamper I ordered has not arrived. And one I paid extra to have delivered on the Sunday before Christmas but it arrived Christmas Eve also I had a phone call to ask address which I had give accurately on the order”

Helpful Report

Posted 4 years ago

“Won't be ordering anything from BoroughBox ever again. Placed an order on the 7th of December for a Christmas hamper, received an e-mail on the 15th saying the parcel had been shipped. Today is the 29th and according to the delivery company, it hasn't even reached them yet. I've sent two e-mails so far demanding explanation and haven't received a reply. Such a terrible experience.”

Helpful Report

Posted 4 years ago

“I wish I could give it a 0. I've used borough box once before, with no issues, so had no reason to believe the second time wouldn't be the same. I placed an order on 5th December, so plenty of time for Christmas delivery in line with the advice that orders were taking 7 days to deliver rather than the usual 3-5. Still giving me two weeks buffer. Low and behold, no item arrived and I spent 2.5 weeks trying to get hold of someone - with no-one answering my calls or emails. I had an email response 3 weeks later saying they were 'busy'. Complete joke, tried to support a small business to be handled so awfully. Will never use them again and have also shared this with family and friends to ensure they don't have the same experience.”

Helpful Report

Posted 4 years ago

“Order not delivered. Tracking says the courier hasn't received it yet. Multiple emails sent with no response. Very disappointed, and parents have had no Christmas presents as me and my sister decided to do a joint hamper from us all!”

Helpful Report

Posted 4 years ago

“Ordered 2 hampers on the 7th December. It's now the 27th and no hampers have arrived!”

Helpful Report

Posted 4 years ago

“Out of 3 gifts ordered, only one arrived on time. Another arrived later than chosen date. The third, and most expensive item, has not yet arrived, despite being ordered on 5th December for a 23rd December chosen delivery date. Still waiting for a reply to email sent over a week ago. Terrible customer service. Clearly BoroughBox took on more orders than they could fulfill. Other companies were more honest and stopped taking orders. I would not recommend BoroughBox and will NEVER USE THEM AGAIN.”

Helpful Report

Posted 4 years ago

“I've tried contacting the company but no success and have yet to get the present I ordered the beginning of December to be delivered in Launceston Cornwall, and it's now Xmas Eve , my friends will not be getting there chocolates, and I havent had any reason when or why they havent been delivered or any explanation or offer of a refund . Very disappointed.”

Helpful Report

Posted 4 years ago

“Product didn't arrive for my parents at Christmas despite being ordered well in advance for a nominated day.”

Helpful Report

Posted 4 years ago

“The irony of sending a review email when I’ve not received my order is the only positive to this. Ordered on the 7th December, I had a dispatch notification on 14th but the tracking with Yodel says they are still waiting to receive from yourselves. The fact you closed your phone lines shows you’ve not dealt with this well, you should’ve halted orders and sorted the backlog.”

Helpful Report

Posted 4 years ago

“Totally disappointed! Have been chasing for delivery date but got no answer in any way. Left message by phone - no one called back. Sent them several emails - no reply. I placed order on 7th Dec for Christmas present for my sister-in-law. Still have no information by the 19th regarding the delivery date so I advised them to cancel the order. I got text from the courier company on 24th Dec advising delivery would be due that day despite I have cancelled the order. No customer service at all. Not impressed!”

Helpful Report

Posted 4 years ago

“Ordered a Christmas gift on 7th December and it hasn't been received. Yodel hasn't updated its status since 11th December so no clue as to where the order currently is. There was no suggestion when I placed the order that it would not arrive in time for Christmas.”

Helpful Report

Posted 4 years ago

“Been asked for a review and gift hasn't been received yet have emailed to query but have had no response. I know it's a busy and unforeseen times but how hard is it too email.”

Helpful Report

Posted 4 years ago

“Ordered in good time for Christmas but nothing has been delivered, no communication from the business. Understand it's a pandemic but there should have been planning for that after the way the year has panned out. Disappointing, would not give them my custom again.”

Helpful Report

Posted 4 years ago

“Awful. No contact. Ordered on the 9th and still haven’t received my orders. No number or anything for direct contact. Wouldn’t order again.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 3,146 reviews