FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,976 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for my boxes to be delivered despite being told delivery would be 15th December. Terrible service and would not recommend using them!”

Helpful Report

Posted 4 years ago

“9 days after the scheduled delivery date and it still hasn't arrived. No communication for 9 days. No response to the support ticket 36 hours later. Useless. They should never have accepted the order if they couldn't deliver.”

Helpful Report

Posted 4 years ago

“Unfortunately very poor - ordered in plenty of time for Christmas and no parcel arrived. Tried to contact numerous times and no responses, very frustrating. Complete lack of customer service, they turned off phone lines apparently but I got through to a corporate extension number to speak to someone who finally auctioned a refund. I am reluctant to leave a negative review in such challenging times for small businesses but an online retailer should have performed better and foreseen the uptake in demand. Also still advertising availability for Christmas right up until Christmas which was blatantly not a reality!”

Helpful Report

Posted 4 years ago

“Terrible service- ordered on 12th December. No sign of parcel by the 29th of December even though I received an email informing me that it would be delivered by parcel force on the 29th. After contacting them again, was told that the parcel might be delivered by the end of week beginning 4th January. Asked for a refund instead. Currently awaiting the money to be refunded to my bank. Really disappointing service. Communicated through email and live chat.”

Helpful Report

Posted 4 years ago

“Still not arrived - unfortunately your request for a review arrived before the product. Do not use this company they are dreadful!”

Helpful Report

Posted 4 years ago

“Unfortunately I am still awaiting receipt of the hamper even though I had received an email on 22/12 stating that it was being delivered on 23/12. I have subsequently contacted postal service to track delivery as well as emailing Boroughbox. As of today 31/12 still no response from either party.”

Helpful Report

Posted 4 years ago

“I ordered 9 hampers @ £99.00 each for all my staff for Christmas. Still not arrived, Thursday 31st December! So sadly as they still haven’t arrived I can’t comment on the quality. But am sad that am still waiting.”

Helpful Report

Posted 4 years ago

“I haven’t received such poor customer care or service as BoroughBox has given me. An order placed 9/12 for Christmas present still has not arrived at New Year. No one available to speak to, emails answered several days after my initial chase up. Am considering legal action. I am guessing you won’t be putting these comments on your media but you are welcome to give it to your legal team.”

Helpful Report

Posted 4 years ago

“I can't believe I received an email from BoroughBox asking if I was happy with their service. The hamper I ordered for my niece on Christmas Eve never arrived; the delivery company said they never received it, BoroughBox did not reply to my emails and any attempt to get hold of them was zilch. This is the worst company I have ever come across. Terry O'Sullivan”

Helpful Report

Posted 4 years ago

“Absolutely gutted that not only didn’t my box arrive in the given 14 days you had before Christmas, but the box delivered today is NOT what was ordered . Very disappointed after putting so much thought into this gift for my son and his Dr Wife who continues to work under enormous pressure .”

Helpful Report

Posted 4 years ago

“Very very poor service. Ordered for Christmas as a present. Now new years eve and not delivered yet. Hiding behind Covid but really shouldn’t take orders they cannot deliver as promised. Hugely disappointed.”

Helpful Report

Posted 4 years ago

“I ordered an afternoon tea Borough Box for a Christmas present on the 9th December. Despite being assured it would arrive in time for Christmas - it hasn't. To date 31st December it still hasn't arrived - but despite this they have sent me an email to review it!! I have emailed customer service 3 times and left a voicemail as the customer service line has been switched off and have not heard anything back so I am going to have to speak to my bank to do a chargeback request - Really Disappointed.”

Helpful Report

Posted 4 years ago

“i did not order three items for the same person !!!”

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Posted 4 years ago

“I haven't received my order yet?”

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Posted 4 years ago

“Ordered 3 Xmas presents 13 December - 2 still not delivered to date (31 December)! 1 delivered today (31 December) after Yodel failed to deliver as advised earlier in week! Yodel in particular are a shocking delivery company and will never use BoroughBox again if Yodel is the delivery company!”

Helpful Report

Posted 4 years ago

“Never delivered either of my £100 orders as xmas gift to valued customers. Tracking number supplied still shows as orders both uncollected. Ignored repeated emails. Have thus had to open PayPal dispute to get money back.”

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Posted 4 years ago

“AWEFUL SERVICE Ordered on 12th December, still not arrived- it was a gift for Xmas. Have e mailed to complain- no response to that either! Had an e mail TWO days before Xmas saying they couldn't deliver on time- leaving me NO CHANCE to make other arrangements ! I ordered 5 different wine gifts for friends on the same day- the other four arrived in good time for Christmas- but not Borough Box. Dreadful service, no chance of me using them again”

Helpful Report

Posted 4 years ago

“Ordered on the 9th and have still not received my order. Emailed several times and have been promptly ignored. And now I get a email asking how my order was?? I get that it's a tough time but to not even get an update is unacceptable.”

Helpful Report

Posted 4 years ago

“2 orders were placed on December 10th ( in plenty of time before the stated Christmas cut off) as Christmas presents. As of December 31st they haven’t even reached the distribution company never mind been delivered. Sending emails is pointless as you don’t get any response, you just get bombarded with automated emails asking what you think and how valued your feedback is. It isn’t at all”

Helpful Report

Posted 4 years ago

“Terrible service. Gifts did not arrive for Christmas despite being ordered on the 12th of December. Never responded despite 3 requests to cancel. Had to do a chargeback from my credit card. Avoid at all costs!”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 2,976 reviews