FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,977 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An awful customer service experience. Ordered a Christmas hamper on 6th December as it was labeled as 'for dispatch on 16th December', which suited my needs. 16th came and went. Only on 18th Dec I received an email saying it was ready for dispatch, with a Yodel tracking link. Days then passed with no update to Yodel tracking - it was clear the hamper was still with BoroughBox. Emails to BoroughBox went unanswered until 22nd, confirming the hamper would be with me on the 23rd - at least 6 days late. By this time, BoroughBox had updated their website to explain they had disconnected their telephones and were ignoring their social media account! Absolute head in the sand approach, given that twitter was filling with complaints from customers who could not contact the company about their missing purchases. When my hamper arrived it had a packing note confirming it had been prepped on 16th December - why the delay in getting it to Yodel then! To add insult to injury, the hamper contained a jar of chutney which had been unsealed - lid was loose - and was seeping. Overall the hamper came in a nice but otherwise useless box but the contents really didn't represent value for money. Never again.”

Helpful Report

Posted 4 years ago

“I ordered my 2 Christmas hampers on the 25th November for delivery on the 21st December to give as gifts. Despite chasing via their email system, couldn't phone as they had switched their phones off, they did not respond and they have not delivered the hampers! I could no longer present the hampers as the gifts I had intended and the customer service is shocking.”

Helpful Report

Posted 4 years ago

“Awful customer service! Ordered a hamper on December 6th. It was dispatched on 9th December then disappeared!! Yodel website/tracking states they haven't received it and BoroughBox have not replied to my emails. Too late for Xmas now. Will never shop with BoroughBox again!”

Helpful Report

Posted 4 years ago

“Sadly I have been unable to contact Borough Box despite both emails and telephone calls to find the whereabouts of a hamper ordered as a Christmas present. So I have spent over £60 and had not response whatsoever.”

Helpful Report

Posted 4 years ago

“Item was ordered for a 50th birthday present for my brother. Despite saying you’d despatched the item in time, it arrived three days late. Poor performance, poor customer service. First and last time I’ll use them”

Helpful Report

Posted 4 years ago

“Very distressed by delivery. I am 80 with health issues. All shopping online and medication delivered by Boots. All presents etc bought online and successfully delivered — often left in porch and usually with advance notice of delivery, My purchase from you : no advance notice of delivery. I was out for a short walk — purchase not left in porch and no attempt to leave with friendly neighbours. It was taken to local Bargain Booze so had to break my isolation to go and fetch it. I might as well have gone to a shop to buy it. Disgraceful! I have phoned Hoxton and Gray twice to complain and not returned my call. I would never have purchased Click and Collect because that would not keep me safe. I hope for a response.”

Helpful Report

Posted 4 years ago

“Unbelievable! I have been trying for around a fortnight to find out what has happened to my order, no response to emails (other than standard acknowledgement and an excuse that they were busy), phone lines unresponsive, yet they have taken my money and still can't tell me when the order will be delivered. It was supposed to be a Christmas gift to relatives in London but am giving hope of that now. Hope they are quick with their refunds. Wouldn't recommend this company to anybody. One star is being generous.”

Helpful Report

Posted 4 years ago

“Still waiting for it to be delivered.”

Helpful Report

Posted 4 years ago

“Took 12 days to deliver my beer ... for £5 delivery charge you’d have thought it would have been next day ... poor service”

Helpful Report

Posted 4 years ago

“Order placed on 7th Dec. Received notification it was shipped on 11th. On 16th was emailed to say they had problems with shipping & supplies due to Covid. By the 21st I still had not received my order So emailed them & heard nothing back, tried again on 22nd, nothing, today the 23rd I get an email asking me to write a review of my experience.... Really? Finally it arrives.....December 31st! Very disappointed with presentation of the gin bottle, you can barely read the label & that was the whole reason for this gift, my friend is called Ben!”

Helpful Report

Posted 4 years ago

“Waited far too long for it to arrive.”

Helpful Report

Posted 4 years ago

“Christmas gift ordered in plenty of time to arrive on the 15th December, today is the 23rd, has still not arrived. Social media is full of similar stories. Terrible customer service. Lots of hiding behind COVID-19. I will be informing by credit card company to issue a charge back if my item does not arrive by tomorrow.”

Helpful Report

Posted 4 years ago

“Very disappointing. The first and last time I will use Borough Box. Delivery of birthday gift one week late! Other companies have managed to deliver parcels on time during Coronavirus pandemic! Christine Kearsley”

Helpful Report

Posted 4 years ago

“Normally good, but this this year let me down badly. Ordered two hampers to the same UK address in good time for Christmas. One was delivered, the other one not. Still awaiting a response from Boroughbox but looks like one of my family will go without a present this year.”

Helpful Report

Posted 4 years ago

“Very poor service, I understand the Christmas period is a very busy time & this years especially but had no update re: my order since it was confirmed early in December, then had no contact when I enquired as to it’s status/estimate delivery day & then sent me a e-mail asking me to review the service & the product which I haven’t received yet & don’t when I am likely to. Now it is December 23rd & as it is a intended Christmas gift I will have to go buy a alternative gift somewhere whilst I await the arrival of this gift, it is there birthday in May so maybe I will have it before then. Have had a banner on there website saying all orders placed after the 13th December can’t be guaranteed for Christmas but mine was order several days before that date so I am not sure as to why I haven’t received it in time for Christmas!! Won’t be using you again.”

Helpful Report

Posted 4 years ago

“I ordered on the 7th December and its now the 23rd of December. The tracking says it was dispatched on the 11th December but the Yodel tracking has never admitted they have it. So where is it? It is to be delivered to a location just South of the river in London so I do not understand where it is and why it hasn't been delivered. Quite dissatisfied with Borough box at this time.”

Helpful Report

Posted 4 years ago

“Really unimpressed - order 100120124 which was placed on December 12th shows as complete and dispatched yet no tracking details show, all it says is "your parcel will be with us shortly" so it other words it hasn't been sent, and no response to 2 emails. I now can't get a present to my friend in time for Christmas. This review is for another order (which I ordered on December 7th and paid £3.75 postage for which has only just arrived!!)”

Helpful Report

Posted 4 years ago

“Ordered placed early December for delivery on 19th December. Gift still not delivered. have tried emailing twice with no response and calling twice - unable to get through. 23rd December Yodel have no record of receiving parcel for delivery, according to them it's still with the sender. According to email from Borough Box it was dispatched on 17th December. So who knows where it is or it will ever arrive. Appreciate that its a busy time of year but very disapponting, especially on the coms side. Would not use again.”

Helpful Report

Posted 4 years ago

“Asked to review. Order as yet not even arrived. Was meant to arrive 17 Dec. Still not arrived. Not impressed at all”

Helpful Report

Posted 4 years ago

“Just not impressed with BoroughBox at all. We decided to order these hampers for our staff and I ordered them around the 8th December. I was given the option of selecting the delivery date which I chose as the 16th December and we are still waiting. I understand that this year is a challenge for the delivery service but BoroughBox should have been upfront about it and not allowed people to choose a date that they were never going to hit. I can't review the hampers because they still haven't arrived but I can review the complete lack of customer service.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 2,977 reviews