FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,280 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 hampers on the 7th December. It's now the 27th and no hampers have arrived!”

Helpful Report

Posted 5 years ago

“Out of 3 gifts ordered, only one arrived on time. Another arrived later than chosen date. The third, and most expensive item, has not yet arrived, despite being ordered on 5th December for a 23rd December chosen delivery date. Still waiting for a reply to email sent over a week ago. Terrible customer service. Clearly BoroughBox took on more orders than they could fulfill. Other companies were more honest and stopped taking orders. I would not recommend BoroughBox and will NEVER USE THEM AGAIN.”

Helpful Report

Posted 5 years ago

“I've tried contacting the company but no success and have yet to get the present I ordered the beginning of December to be delivered in Launceston Cornwall, and it's now Xmas Eve , my friends will not be getting there chocolates, and I havent had any reason when or why they havent been delivered or any explanation or offer of a refund . Very disappointed.”

Helpful Report

Posted 5 years ago

“Product didn't arrive for my parents at Christmas despite being ordered well in advance for a nominated day.”

Helpful Report

Posted 5 years ago

“The irony of sending a review email when I’ve not received my order is the only positive to this. Ordered on the 7th December, I had a dispatch notification on 14th but the tracking with Yodel says they are still waiting to receive from yourselves. The fact you closed your phone lines shows you’ve not dealt with this well, you should’ve halted orders and sorted the backlog.”

Helpful Report

Posted 5 years ago

“Totally disappointed! Have been chasing for delivery date but got no answer in any way. Left message by phone - no one called back. Sent them several emails - no reply. I placed order on 7th Dec for Christmas present for my sister-in-law. Still have no information by the 19th regarding the delivery date so I advised them to cancel the order. I got text from the courier company on 24th Dec advising delivery would be due that day despite I have cancelled the order. No customer service at all. Not impressed!”

Helpful Report

Posted 5 years ago

“Ordered a Christmas gift on 7th December and it hasn't been received. Yodel hasn't updated its status since 11th December so no clue as to where the order currently is. There was no suggestion when I placed the order that it would not arrive in time for Christmas.”

Helpful Report

Posted 5 years ago

“Been asked for a review and gift hasn't been received yet have emailed to query but have had no response. I know it's a busy and unforeseen times but how hard is it too email.”

Helpful Report

Posted 5 years ago

“Ordered in good time for Christmas but nothing has been delivered, no communication from the business. Understand it's a pandemic but there should have been planning for that after the way the year has panned out. Disappointing, would not give them my custom again.”

Helpful Report

Posted 5 years ago

“Awful. No contact. Ordered on the 9th and still haven’t received my orders. No number or anything for direct contact. Wouldn’t order again.”

Helpful Report

Posted 5 years ago

“I have still not received my delivery! It said 3-5 days online and I bought it for a zoom work Xmas call on 11th and it still hasn’t arrived!”

Helpful Report

Posted 5 years ago

“Sadly so disappointing. Expensive and everday brought a packet of peanuts or a tiny sachet of olives. Very very poor - save your money”

Helpful Report

Posted 5 years ago

“An utter disgrace- still no product and no comms.”

Helpful Report

Posted 5 years ago

“Absolute ballache. First parcel, the glass was broken, but give you the chance to sort even though this is a gift and time is very short to replace. Replacement arrived today - what a piece of rubbish. Dirty, thick, pub-style glass. The first glass was as per described, a lovely long stem thin glass gin glass - shame it was broken, but the replacement is an embarrassment and looks like you ran out and replaced with something you had in the cupboard and not new! Very disappointing. I have had to buy a whole new gift and I won't get that in time for Christmas either!”

Helpful Report

Posted 5 years ago

“Presentation box (not the delivery carton) arrived badly damaged. This was an expensive £200 gift experience, ruined by poor delivery, packaging or handlers.”

Helpful Report

Posted 5 years ago

“The experience I had was appalling. The order despite being placed 2 1/2 weeks ago never came. One small part did, but that is because that bit didn't come from BoroughBox! Those people were efficienct and communicable. The contact with BoroughBox was also appalling. It took at least one email a day if not 3-4 to finally get two in return, the first completely flippant with the regard to the issue and the second confirming my cancellation of order as frankly, 2 days before Christmas, I wasn't going to get it. Yodel hadn't even received it yet. I cannot say how the product tasted or looked, as I never got it. It was for a gift. Now that person has no present. Marvellous! Not.”

Helpful Report

Posted 5 years ago

“An awful customer service experience. Ordered a Christmas hamper on 6th December as it was labeled as 'for dispatch on 16th December', which suited my needs. 16th came and went. Only on 18th Dec I received an email saying it was ready for dispatch, with a Yodel tracking link. Days then passed with no update to Yodel tracking - it was clear the hamper was still with BoroughBox. Emails to BoroughBox went unanswered until 22nd, confirming the hamper would be with me on the 23rd - at least 6 days late. By this time, BoroughBox had updated their website to explain they had disconnected their telephones and were ignoring their social media account! Absolute head in the sand approach, given that twitter was filling with complaints from customers who could not contact the company about their missing purchases. When my hamper arrived it had a packing note confirming it had been prepped on 16th December - why the delay in getting it to Yodel then! To add insult to injury, the hamper contained a jar of chutney which had been unsealed - lid was loose - and was seeping. Overall the hamper came in a nice but otherwise useless box but the contents really didn't represent value for money. Never again.”

Helpful Report

Posted 5 years ago

“I ordered my 2 Christmas hampers on the 25th November for delivery on the 21st December to give as gifts. Despite chasing via their email system, couldn't phone as they had switched their phones off, they did not respond and they have not delivered the hampers! I could no longer present the hampers as the gifts I had intended and the customer service is shocking.”

Helpful Report

Posted 5 years ago

“Awful customer service! Ordered a hamper on December 6th. It was dispatched on 9th December then disappeared!! Yodel website/tracking states they haven't received it and BoroughBox have not replied to my emails. Too late for Xmas now. Will never shop with BoroughBox again!”

Helpful Report

Posted 5 years ago

“Sadly I have been unable to contact Borough Box despite both emails and telephone calls to find the whereabouts of a hamper ordered as a Christmas present. So I have spent over £60 and had not response whatsoever.”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,280 reviews