FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,932 Reviews

78 %

of reviewers recommend FodaBox

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

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Phone:

03331 21 21 66

Email:

support@fodabox.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite numerous messages and emails nobody called me back about my order. I am very disappointed.”

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Posted 4 years ago

“Absolute joke! Ordered my brothers Christmas present on 5th of December and still not received! I have tried multiple times to contact you with absolutely no response. As it now the 23rd I will assume that this order is not coming. I want a full refund please.”

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Posted 4 years ago

“Poor, overpriced took ages to arrive”

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Posted 4 years ago

“delivery was not on time which affected our corporate activity”

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Posted 4 years ago

“I ordered 2 gift boxes but only 1 arrived. After emailing the customer service centre I finally received a response after about a week apologising for the error with an offer to send out the 2nd box. I agreed on the assumption the 2nd box would arrive before Christmas as it was purchased as a gift. Sadly, it has not arrived and I am just off to brave the busy high streets to buy a replacement present. Not a good experience!!!”

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Posted 4 years ago

“Specific delivery date was requested, despite ordering 2 weeks in advance the items weren’t dispatch until the day after they were requested and in 2 cases are still not delivered.”

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Posted 4 years ago

“Very basic and uninspiring what I thought would be delights. Very disappointed.”

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Posted 4 years ago

“Quality of the food was generally ok but the management of the delivery process, covid-notwithstanding, and related communication was very poor. We ordered 100+ hampers for a corporate event and many did not arrive for the event with no prior communication. The issue was not with the courier as the hampers were not handed over to the courier for delivery. I can't imagine we would take the risk and order with BoroughBox in the future.”

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Posted 4 years ago

“Probably due to autocomplete, my order contained a clearly incorrect delivery address. Yes, I should have double checked, but a simple sense check at BoroughBox should have flagged the order at their end (the street name was a date for example). Item has not arrived as a result. Emailed customer services two weeks ago, but received no reply.”

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Posted 4 years ago

“My parcel is very late (I placed my order 11 days ago) and I have received no update as to when it will arrive. You appear to still be taking orders from your website even though you ant deal with the ones youve got. Ive sent a query and not had any response . HIRE MORE STAFF !!”

Helpful Report

Posted 4 years ago

“Ordered 5 separate items, all supplied by BoroughBox themselves....12 days later - nothing has arrived. When looking at contacting support, I found that their Phone Lines and Social media (for support) have been stopped so they cant offer support - this should have been my first warning that they are receiving so many support complaints they cant keep up. Once you email them, you wait a few days for a reply to email and then the support team are extremely quick to blame the postal couriers, but if you read their Twitter or review sites (TrustPilot and here) they blame Royal Mail, Yodel and Hermes....so that doesnt seem right. I gave them plenty of opportunities to do something to fix the issue, even waiting extra time as they said it should update "in a day or so" - was offered a refund of the postage for the late delivery, but it was never actually given (or maybe its just late due to the couriers?). They are unable to blame the 3rd party sellers, all items are from themselves but they dont seem to be able to get things out the door. Now to do battle and try and get my money back - I fear this could be just as bad. Please please please, do your homework before you order from these guys. Just read some of the review first - that was my mistake and one I wont be making in the future!”

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Posted 4 years ago

“I ordered two items from Borough Box, one arrived no problem but I am till waiting on the other over two weeks later. I received a shipping notification but it never updated further and the item still hasn't arrived. I have contacted the BoroughBox team to try and resolve this but have heard nothing back. It was supposed to be a birthday gift for my brother but sadly I have now missed his birthday completely.”

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Posted 4 years ago

“The courier, Yodel, are terrible. I have not yet received the BoroughBox parcel and am still in dispute with them. Wouldn’t use BoroughBox again for that reason alone. It has been a lot of hassle to chase up and I still haven’t received the parcel. Not a satisfied customer at all.”

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Posted 4 years ago

“Still not received my item which was ordered on 28th November.... no updates after being told it would be despatched on 8th December. Shocking service which I won't use again unfortunately”

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Posted 4 years ago

“Presentation was lovely in the hamper But, I ordered this for my sister for Christmas, I was was told by email Icould delay thedelivery to nearer the time If I emailed the supplier, this I did for four consective days without any reply. On the 5th day the hamperr turns up still without any customer contact. two of the items will be out of date by Chrismas day !!! Absolutley shocking customer service.”

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Posted 4 years ago

“Ordered the wrong cheese box, still waiting for a return address. Very dissapointed with this firms response so far.”

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Posted 4 years ago

“Dear Borough Box Team, I was very excited to have found your website as I was keen to find gifts that support the independent sector this year. I found your website very detailed and precise when it came to understanding the different delivery dates. However I am still waiting for my boxes to arrive and keeping me posted on the delayed delivery has been very poor. Nobody ever answers the phone and I need to keep chasing to get a response. On Monday I received an update that items had been dispatched but when I contacted Yodel today they still haven't received the items. I particularly chose an item that is distributed by you to ensure I would received my items on time.... To date no update and I tried email, phone and instagram message.”

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Posted 4 years ago

“I placed an order two weeks ago, paying a 3-5 day delivery and I still have not received the full order. I contacted BoroughBox Order Queries and I still have not heard from them. This company is very unethical. Their customer service is nonexistent!”

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Posted 4 years ago

“Very disappointed. Ordered a gift for a special birthday for a family member, selected a date a week from the order date and chose the day before the special birthday just to make extra sure that she received it on time. The hamper eventually arrived 3 days after the date I have pre-selected and when I complained I was merely offered the postage as refund.”

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Posted 4 years ago

“Very poor. I placed my order on Friday 27 November, to have the box for an event on Monday evening 7 December (tonight) . Still waiting 10 days later. I had messages on 27 November (to confirm the order) on 3 December (to tell me belatedly that some things were missing because although advertised and paid for they were now out of stock); and on 4 December (that the items had been shipped). But where are they?”

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Posted 4 years ago

FodaBox is rated 4.2 based on 2,932 reviews