FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,977 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling. I see I am not the only one who's delivery address was defaulted to a wrong postcode, and if Boroughbox had answered my emails (3) , the error could have been corrected, but they didn't. Yodel refuse to alter the postcode without authorisization from BB, but as they ignore emails, the parcel wont be delivered. I also see they asked customers to contact them with problems, and not post of social media.... but.... they dont answer emails. An appalling example of a greedy supplier accepting orders (and money)they cannot fulfill, or provide any kind of customer support. Difficult times for EVERYONE, BB, and you have played the ''support your independent suppliers'' card, but failed to respect the customers or their patronage. Never ever again will I buy from you.”

Helpful Report

Posted 4 years ago

“Appalling poor service. Placed order in first week of December. paid a large shipping fee and it is still not received on 23 Dec and recipient not likely to receive it by Christmas day. Hard not to describe it anything other than incompetence. I would not order from them again.”

Helpful Report

Posted 4 years ago

“I was very disappointed with both advent calendars. They were gifts. I ordered 2x 24 day calendars. Just before they were due to be dispatched you told me that ONE of them wasn't 1-24 but 1-12 back to back. It was, by then, too late to cancel! They turned up and not only was the packaging damaged, with an item missing but BOTH CALENDARS WERE 1-12 back to back!! I will not be ordering from you again. Had you despatched them when I ordered them I could have done something about it but arriving a day or two before it was impossible to do so. Very VERY disappointed, £150 down the drain as far as I'm concerned,”

Helpful Report

Posted 4 years ago

“Let me start I have no problem with their prices and the products seem fair. Unfortunately they only sent 1 of my 2 presents, mistakes happen it’s fine. But I could not get hold of anyone to rectify, had to really push and make noise for them to send it. I’d have been happy for a refund but I couldn’t even get hold of them for that! When I pay £5 delivery I do expect tracking and a decent time frame these days and when you order a month ahead of Christmas you’d think you were safe. I reached out on Twitter, Instagram, Facebook, phone and email and it was like pulling teeth! It’s a shame they want to blame coronavirus except it looks like they’ve had this problem before and not learnt.”

Helpful Report

Posted 4 years ago

“unfortunately following many promises goods did not ship or arrive, even though order was placed in ample time. In the end had to request a refund at last minute as no reply to final attempts to chase an ETA, and left with very limited time pre xmas to find alternative gifts. 1st experience unfortunately very poor, and could not recommend, or use again going forward based on this experience. Real shame as the quality of product certainly looks good ... if only you could get it!”

Helpful Report

Posted 4 years ago

“Despite numerous messages and emails nobody called me back about my order. I am very disappointed.”

Helpful Report

Posted 4 years ago

“Absolute joke! Ordered my brothers Christmas present on 5th of December and still not received! I have tried multiple times to contact you with absolutely no response. As it now the 23rd I will assume that this order is not coming. I want a full refund please.”

Helpful Report

Posted 4 years ago

“Poor, overpriced took ages to arrive”

Helpful Report

Posted 4 years ago

“delivery was not on time which affected our corporate activity”

Helpful Report

Posted 4 years ago

“I ordered 2 gift boxes but only 1 arrived. After emailing the customer service centre I finally received a response after about a week apologising for the error with an offer to send out the 2nd box. I agreed on the assumption the 2nd box would arrive before Christmas as it was purchased as a gift. Sadly, it has not arrived and I am just off to brave the busy high streets to buy a replacement present. Not a good experience!!!”

Helpful Report

Posted 4 years ago

“Specific delivery date was requested, despite ordering 2 weeks in advance the items weren’t dispatch until the day after they were requested and in 2 cases are still not delivered.”

Helpful Report

Posted 4 years ago

“Very basic and uninspiring what I thought would be delights. Very disappointed.”

Helpful Report

Posted 4 years ago

“Quality of the food was generally ok but the management of the delivery process, covid-notwithstanding, and related communication was very poor. We ordered 100+ hampers for a corporate event and many did not arrive for the event with no prior communication. The issue was not with the courier as the hampers were not handed over to the courier for delivery. I can't imagine we would take the risk and order with BoroughBox in the future.”

Helpful Report

Posted 4 years ago

“Probably due to autocomplete, my order contained a clearly incorrect delivery address. Yes, I should have double checked, but a simple sense check at BoroughBox should have flagged the order at their end (the street name was a date for example). Item has not arrived as a result. Emailed customer services two weeks ago, but received no reply.”

Helpful Report

Posted 4 years ago

“My parcel is very late (I placed my order 11 days ago) and I have received no update as to when it will arrive. You appear to still be taking orders from your website even though you ant deal with the ones youve got. Ive sent a query and not had any response . HIRE MORE STAFF !!”

Helpful Report

Posted 4 years ago

“Ordered 5 separate items, all supplied by BoroughBox themselves....12 days later - nothing has arrived. When looking at contacting support, I found that their Phone Lines and Social media (for support) have been stopped so they cant offer support - this should have been my first warning that they are receiving so many support complaints they cant keep up. Once you email them, you wait a few days for a reply to email and then the support team are extremely quick to blame the postal couriers, but if you read their Twitter or review sites (TrustPilot and here) they blame Royal Mail, Yodel and Hermes....so that doesnt seem right. I gave them plenty of opportunities to do something to fix the issue, even waiting extra time as they said it should update "in a day or so" - was offered a refund of the postage for the late delivery, but it was never actually given (or maybe its just late due to the couriers?). They are unable to blame the 3rd party sellers, all items are from themselves but they dont seem to be able to get things out the door. Now to do battle and try and get my money back - I fear this could be just as bad. Please please please, do your homework before you order from these guys. Just read some of the review first - that was my mistake and one I wont be making in the future!”

Helpful Report

Posted 4 years ago

“I ordered two items from Borough Box, one arrived no problem but I am till waiting on the other over two weeks later. I received a shipping notification but it never updated further and the item still hasn't arrived. I have contacted the BoroughBox team to try and resolve this but have heard nothing back. It was supposed to be a birthday gift for my brother but sadly I have now missed his birthday completely.”

Helpful Report

Posted 4 years ago

“The courier, Yodel, are terrible. I have not yet received the BoroughBox parcel and am still in dispute with them. Wouldn’t use BoroughBox again for that reason alone. It has been a lot of hassle to chase up and I still haven’t received the parcel. Not a satisfied customer at all.”

Helpful Report

Posted 4 years ago

“Still not received my item which was ordered on 28th November.... no updates after being told it would be despatched on 8th December. Shocking service which I won't use again unfortunately”

Helpful Report

Posted 4 years ago

“Presentation was lovely in the hamper But, I ordered this for my sister for Christmas, I was was told by email Icould delay thedelivery to nearer the time If I emailed the supplier, this I did for four consective days without any reply. On the 5th day the hamperr turns up still without any customer contact. two of the items will be out of date by Chrismas day !!! Absolutley shocking customer service.”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 2,977 reviews