FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.19

4.2 Rating 3,147 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, I understand the Christmas period is a very busy time & this years especially but had no update re: my order since it was confirmed early in December, then had no contact when I enquired as to it’s status/estimate delivery day & then sent me a e-mail asking me to review the service & the product which I haven’t received yet & don’t when I am likely to. Now it is December 23rd & as it is a intended Christmas gift I will have to go buy a alternative gift somewhere whilst I await the arrival of this gift, it is there birthday in May so maybe I will have it before then. Have had a banner on there website saying all orders placed after the 13th December can’t be guaranteed for Christmas but mine was order several days before that date so I am not sure as to why I haven’t received it in time for Christmas!! Won’t be using you again.”

Helpful Report

Posted 4 years ago

“I ordered on the 7th December and its now the 23rd of December. The tracking says it was dispatched on the 11th December but the Yodel tracking has never admitted they have it. So where is it? It is to be delivered to a location just South of the river in London so I do not understand where it is and why it hasn't been delivered. Quite dissatisfied with Borough box at this time.”

Helpful Report

Posted 4 years ago

“Really unimpressed - order 100120124 which was placed on December 12th shows as complete and dispatched yet no tracking details show, all it says is "your parcel will be with us shortly" so it other words it hasn't been sent, and no response to 2 emails. I now can't get a present to my friend in time for Christmas. This review is for another order (which I ordered on December 7th and paid £3.75 postage for which has only just arrived!!)”

Helpful Report

Posted 4 years ago

“Ordered placed early December for delivery on 19th December. Gift still not delivered. have tried emailing twice with no response and calling twice - unable to get through. 23rd December Yodel have no record of receiving parcel for delivery, according to them it's still with the sender. According to email from Borough Box it was dispatched on 17th December. So who knows where it is or it will ever arrive. Appreciate that its a busy time of year but very disapponting, especially on the coms side. Would not use again.”

Helpful Report

Posted 4 years ago

“Asked to review. Order as yet not even arrived. Was meant to arrive 17 Dec. Still not arrived. Not impressed at all”

Helpful Report

Posted 4 years ago

“Just not impressed with BoroughBox at all. We decided to order these hampers for our staff and I ordered them around the 8th December. I was given the option of selecting the delivery date which I chose as the 16th December and we are still waiting. I understand that this year is a challenge for the delivery service but BoroughBox should have been upfront about it and not allowed people to choose a date that they were never going to hit. I can't review the hampers because they still haven't arrived but I can review the complete lack of customer service.”

Helpful Report

Posted 4 years ago

“Appalling. I see I am not the only one who's delivery address was defaulted to a wrong postcode, and if Boroughbox had answered my emails (3) , the error could have been corrected, but they didn't. Yodel refuse to alter the postcode without authorisization from BB, but as they ignore emails, the parcel wont be delivered. I also see they asked customers to contact them with problems, and not post of social media.... but.... they dont answer emails. An appalling example of a greedy supplier accepting orders (and money)they cannot fulfill, or provide any kind of customer support. Difficult times for EVERYONE, BB, and you have played the ''support your independent suppliers'' card, but failed to respect the customers or their patronage. Never ever again will I buy from you.”

Helpful Report

Posted 4 years ago

“Appalling poor service. Placed order in first week of December. paid a large shipping fee and it is still not received on 23 Dec and recipient not likely to receive it by Christmas day. Hard not to describe it anything other than incompetence. I would not order from them again.”

Helpful Report

Posted 4 years ago

“I was very disappointed with both advent calendars. They were gifts. I ordered 2x 24 day calendars. Just before they were due to be dispatched you told me that ONE of them wasn't 1-24 but 1-12 back to back. It was, by then, too late to cancel! They turned up and not only was the packaging damaged, with an item missing but BOTH CALENDARS WERE 1-12 back to back!! I will not be ordering from you again. Had you despatched them when I ordered them I could have done something about it but arriving a day or two before it was impossible to do so. Very VERY disappointed, £150 down the drain as far as I'm concerned,”

Helpful Report

Posted 4 years ago

“Let me start I have no problem with their prices and the products seem fair. Unfortunately they only sent 1 of my 2 presents, mistakes happen it’s fine. But I could not get hold of anyone to rectify, had to really push and make noise for them to send it. I’d have been happy for a refund but I couldn’t even get hold of them for that! When I pay £5 delivery I do expect tracking and a decent time frame these days and when you order a month ahead of Christmas you’d think you were safe. I reached out on Twitter, Instagram, Facebook, phone and email and it was like pulling teeth! It’s a shame they want to blame coronavirus except it looks like they’ve had this problem before and not learnt.”

Helpful Report

Posted 4 years ago

“unfortunately following many promises goods did not ship or arrive, even though order was placed in ample time. In the end had to request a refund at last minute as no reply to final attempts to chase an ETA, and left with very limited time pre xmas to find alternative gifts. 1st experience unfortunately very poor, and could not recommend, or use again going forward based on this experience. Real shame as the quality of product certainly looks good ... if only you could get it!”

Helpful Report

Posted 4 years ago

“Despite numerous messages and emails nobody called me back about my order. I am very disappointed.”

Helpful Report

Posted 4 years ago

“Absolute joke! Ordered my brothers Christmas present on 5th of December and still not received! I have tried multiple times to contact you with absolutely no response. As it now the 23rd I will assume that this order is not coming. I want a full refund please.”

Helpful Report

Posted 4 years ago

“Poor, overpriced took ages to arrive”

Helpful Report

Posted 4 years ago

“delivery was not on time which affected our corporate activity”

Helpful Report

Posted 4 years ago

“I ordered 2 gift boxes but only 1 arrived. After emailing the customer service centre I finally received a response after about a week apologising for the error with an offer to send out the 2nd box. I agreed on the assumption the 2nd box would arrive before Christmas as it was purchased as a gift. Sadly, it has not arrived and I am just off to brave the busy high streets to buy a replacement present. Not a good experience!!!”

Helpful Report

Posted 4 years ago

“Specific delivery date was requested, despite ordering 2 weeks in advance the items weren’t dispatch until the day after they were requested and in 2 cases are still not delivered.”

Helpful Report

Posted 4 years ago

“Very basic and uninspiring what I thought would be delights. Very disappointed.”

Helpful Report

Posted 4 years ago

“Quality of the food was generally ok but the management of the delivery process, covid-notwithstanding, and related communication was very poor. We ordered 100+ hampers for a corporate event and many did not arrive for the event with no prior communication. The issue was not with the courier as the hampers were not handed over to the courier for delivery. I can't imagine we would take the risk and order with BoroughBox in the future.”

Helpful Report

Posted 5 years ago

“Probably due to autocomplete, my order contained a clearly incorrect delivery address. Yes, I should have double checked, but a simple sense check at BoroughBox should have flagged the order at their end (the street name was a date for example). Item has not arrived as a result. Emailed customer services two weeks ago, but received no reply.”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,147 reviews