FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,134 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,134 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is impossible to write a review on the quality of the merchandise from BoroughBox as I ordered over 3 weeks ago and there is still absolutely no sign of the package. I would say that customer service and communication are pretty poor though.”

Helpful Report

Posted 4 years ago

“I tried very hard to support the independent sector this year but I'm afraid that in the case of Borough Box, the results were very disappointing. I spent a considerable sum on gifts for family and friends early in December and nearly all were so late as to be pointless. I'm told the gifts were very nice, but nobody wants a hamper of unexpected food turning up on Christmas Eve when they've already done all their shopping, and they certainly don't want boxes of luxury chocolate arriving in January. One of my gifts still hasn't arrived and will almost certainly not be welcomed when it does. I'm sad to say I won't be using Borough Box again.”

Helpful Report

Posted 4 years ago

“I received this today from support at boroughbox - can you believe it... We’d love to get some feedback on your order. In particular we’d love to know: - What was your experience like with the seller on our marketplace? - What was the contact like that you had with us? (the BoroughBox team) - How did your product taste/look? (Or if it was a gift - what did the recipient think of it?) We’re so grateful for any feedback we receive. It helps us understand how our sellers are doing, and most importantly, it means we can improve BoroughBox to give you an even better customer experience. I'd ordered two boxes in mid December - Dec 13th, nothing has been delivered - that's 22 days later! The total ignorance of the set up to not monitor, manage, facilitate indivdual bookings is wholly horrific. They are total amatuers. I'd tried to ring and email from 30th Dec on numerous occassions, they offer no comms at all. What do you think my answers would be to these questions above!! NOTE - THESE GIFTS HAVE STILL NOT ARRIVED SO THE QUESTIONS BELOW HAVE NO PURPOSE!”

Helpful Report

Posted 4 years ago

“I ordered four boxes before the Christmas cut off date. Only one has arrived, more than three weeks after the order and over a week past Christmas. I have had limited communication from BoroughBox and have been left very embarrassed by their service. I will never use this provider again, despite the fact they are supporting local businesses. Terrible.”

Helpful Report

Posted 4 years ago

“Cannot review the product as we have not received it yet. It was meant to be a gift. So I am very disappointed.”

Helpful Report

Posted 4 years ago

“Ordered on 13th December as a Christmas Gift. Christmas is officially over and no sign of delivery yet”

Helpful Report

Posted 4 years ago

“hampers ordered through you but supplied through Ginmeister arrived in good time for Christmas. Not good enough BoroughBox. ref 100132123”

Helpful Report

Posted 4 years ago

“I made an order over two weeks ago which was for delivery on the 23rd December as a Christmas gift. It was never delivered. I have sent a number of emails, phoned and left a voicemail. I have received no response as of yet. Lastly I requested a refund via email but also got no response. I would appreciate it if a refund can be processed and if confirmation of this can be sent via email to me”

Helpful Report

Posted 4 years ago

“Terrible!!! This company are more than happy to take your money, then fail to actually send out the orders. If you don't have the capacity or the stock, don't take the order - it's really that simple. Taking orders for what you know you can't deliver is verging on criminal. BOROUGH BOX WILL LET YOU DOWN, BUY FROM SOMEONE ELSE!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered these as a corporate gift - scheduled delivery for the 14th, order was placed on the 7th. They arrived on the 21st, when our company event was on the 18th. I emailed the company asking for an update, still yet to hear a response. Poor service, simply got too greedy prior to Christmas.”

Helpful Report

Posted 4 years ago

“Terrible. Ordered on 14th December as an xmas gift, on 4th Jan it still hasn't arrived. Have emailed 5 times and received no response. Worst ever service!”

Helpful Report

Posted 4 years ago

“Hamper ordered on 14th December which has still to be delivered. Tracking system unable to give any information on likely delivery date and email response I had from your support line said we don't know when your order will be delivered and by the way 'don't send another email or reply as this will delay our response'. Accept times are difficult but if BoroughBox can not provide approximate delivery times, STOP TAKING ORDERS. Hope the delivery arrives before Easter!”

Helpful Report

Posted 4 years ago

“I read the message on the website telling us delivery was delayed due to COVID -19 and they were not delivering the usual next day. I placed an order on the 8th December and it allowed me to choose a delivery date of the 14th December. This was perfect as the event my delivery was for was on the 21st December. Nothing arrived on the 14th December and I then got stuck in an endless loop of Borough Box telling me they had been dispatched to the courier and the courier telling me they had not received the parcels. This went on for days and was very frustrating. The only thing that Borough Box did well was refund me when I eventually got fed of this round and round!”

Helpful Report

Posted 4 years ago

“I placed an order on December 13 and still haven’t received the gift! The gift was for Christmas! No personal service just email after email saying how busy they are!! Rubbish service, rubbish all round! Will not be using again!!”

Helpful Report

Posted 4 years ago

“Ordered a hamper for a friend on the 15th of December. It’s now the 4th of January and it hadn’t yet arrived and no response to my chaser email”

Helpful Report

Posted 4 years ago

“Placed a Christmas gift order on 13 December. 4th Jan and still not delivered. Email responses extremely slow, vague and inaccurate. Phonecalls ignored. Would avoid this organisation at all costs. About to contact Trading Standards.”

Helpful Report

Posted 4 years ago

“Placed an order on the 16th of December for a Christmas gift the item still hasn't been received and had no reply to my emails. I also paid extra for a delivery slot”

Helpful Report

Posted 4 years ago

“My order has never arrived, despite the team telling me it would arrive on time. Simply no communication from BoroughBox despite contacting them several times. Very disappointed and will never order again. By the way, they still have my money and I can't figure out how to get it back”

Helpful Report

Posted 4 years ago

“5 items ordered on 13th December, items from other two sellers from the site arrived in good time but 3 weeks later I'm still waiting for the item sold by BoroughBox. I have had one generic communication apologising generally for delays due to Covid but if other sellers can manage in these difficult times why not BoroughBox too? This item is now obviously way too late to be the stocking filler it was intended to be.”

Helpful Report

Posted 4 years ago

“I placed an order on 10th December for delivery on the 24th December and it hasn't even started shipping - it was an expensive purchase and I expected a 5 to 7 day delay as advised...it has now been 12 days delayed and counting. Thoroughly disappointed and will probably not use this service again!”

Helpful Report

Posted 4 years ago

FodaBox is rated 4.2 based on 3,134 reviews