FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,115 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 3,115 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the slack approach . I specifically requested to deliver an item for a particular occasion , plus it wasn’t a big ask as it states in the site : 2-3 days delivery . It was for my sons bday and it didn’t come . Very very disappointed . Never again”

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Posted 4 years ago

“I was livid with this purchase. I ordered it on Tuesday 15th June as a Father's Day present for my Dad. The order said, "Next Day delivery" It was in the afternoon when I placed the order so I wasn't surprised wheen it wasn't delivered on the Wednesday. However, it didn't get delievred on the Thursday or the Friday. It wasn't delivered until Monday 20th. So my Dad did not have his Father's Day present until after Father's Day. This is a dreadful way to do business and I will never use this company again.”

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Posted 4 years ago

“So far have not received goods”

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Posted 4 years ago

“Useless. Couldn’t deliver my order due to ongoing covid issues, didn’t tell me until the day after it was due to be delivered, when I chased up to find where it was. Ruined birthday present.”

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Posted 4 years ago

“So ridiculous that you managed to get in touch with me about a review but not when I contacted you twice about issues with my incorrect tracking number. Really poor service, how self-serving.”

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Posted 4 years ago

“Very slow delivery. Products so-so.”

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Posted 4 years ago

Hi there, Thanks for taking the time to send us your feedback. I can see you ordered after our cut off time for same day dispatch on 7th April , so your order was processed and dispatched on 8th April on a Standard 1-3 working day delivery service which you selected. I can see from the tracking information that your order was delivered on 12th April. We do offer Next Day delivery if you order before 2pm. I'm sorry to hear you thought the products were so-so. Kind regards, BoroughBox

Posted 4 years ago

“The product I received was not the one I ordered. I was offered a replacement, but this would have arrived too late for the occasion. The quality and packaging of the product I received looked fine, but more care needs to be taken with orders.”

Helpful Report

Posted 4 years ago

Hi Karen, Thanks for taking the time to send us your feedback regarding your experience with one of our marketplace sellers. I'm sorry to hear you were sent the wrong item. I'm glad to hear you were offered a replacement but I understand the disappointment that this would have arrived too late for the occasion. I have passed this feedback on to the seller and I hope we can provide you with a more positive experience next time. Kind regards, BoroughBox

Posted 4 years ago

“Item hasn't arrived 10 days after order. Royal Mail tracking number provided doesn't work on the Royal Mail website so no idea where item is. Awaiting email response from customer service team.”

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Posted 4 years ago

Hi there, I can see that there was some issues with the seller shipping your order with Royal Mail and the seller has sent out an additional package as it looks like the original order went missing in transit. I'm so sorry for this inconvenience and the delay in receiving your order. Please do get in touch with us again if you still have not received the order from the seller and we can look into this for you. BoroughBox

Posted 4 years ago

“The product arrived only just within its eat-by date. Old stock given to postal customers, poor service.”

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Posted 4 years ago

“The order didn’t get sent out for after ten days after I purchased and only when I chased, with no correspondence from borough box. Only the supplier cocktail Porter had the courtesy to message me. This was a gift for Mother’s Day which arrived over a week late. I requested my postage refunded but still didn’t hear back. Terrible service”

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Posted 4 years ago

“Would not use this company again as was very let down. I wanted same day delivery for some chocolates to be delivered to a family member for a birthday present. I was delighted to see that borough Box could deliver same day delivery, I paid for the goods on line and also paid for express delivery which was approximately £4.50:only to find that they had not delivered the chocolates on the same day BUT two days later, so was bitterly disappointed and felt let down. Was just flabbergasted to see that they had not given the service I wanted even though online it was so easy to select same day delivery and the also the chocolates weren’t cheap ones. I tried to call the company and was just an answering machine and nobody called me back. Left a message on their website and had a reply two days later, no I will not be using this company again”

Helpful Report

Posted 4 years ago

Hi Anglela, Thanks for taking the time to provide us with your feedback. I'm sorry to hear you were not happy with the service provided. I can see you placed your order with us on Saturday. Unfortunately we operate Monday to Friday and any orders/emails sent over the weekend are taken care of first thing Monday morning. We do state this on our website and I'm sorry if this wasn't made clear enough. I can see your order was processed Monday and delivered on Tuesday. I hope the order was enjoyed by the recipient! Many thanks, BoroughBox

Posted 4 years ago

“Rather disappointed. Ordered a box for my daughters birthday (in plenty of time), and it was eventually delivered late the day after her birthday. Despite calling, with no-one available at weekends, BoroughBox couldn't chase this up for us. According to Yodel it was out for delivery at 9am on her birthday but didn't get delivered and no-one at Yodel was much help - 'it's on its way' was the best we could get out of an online chat.”

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Posted 4 years ago

“i was given a voucher from work to pick from the options available, hardly anything was available to order for the amount i had without adding extra money. The choices were not really for me and when i received the delivery it was not worth the money, it tasted horrible, the food was something i had never tried before and wont be trying again, i had a beer option and have never tasted anything so bad, maybe me but i wouldnt recommend anything from here.”

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Posted 4 years ago

“Our first experience with Borough Box was positive but we ordered a Christmas hamper from Borough Box on 11 December. It was delivered in mid January with no apology. Hence the 1 star.”

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Posted 4 years ago

“Despite asking them to remove me from their emailing list they continue to contact me so here’s their review. God awful service! I ended up asking for my money back as they couldn’t deliver what I ordered & it took ages to receive refund”

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Posted 4 years ago

“I ordered a Christmas hamper in November and had no updates on delivery until the hamper turned up late just before Christmas day. I had attempted to make severals contacts but received no reply, . I was unable to check the contents of the hamper as by the time it arrived the description on the website had been taken down and there was no content list included in the parcel. The contents were reasonable but on reflection I felt the price was expensive. I will not be using Borough Box again”

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Posted 4 years ago

“My order was promised within 3-5 working days. It did not arrive and after over a week, I emailed and was eventually told my order had been mislaid. It was reinstated. Two orders eventually arrived at their destination. In both cases, the delivery postcode had been replaced by the purchaser's postcode, not the full address.”

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Posted 4 years ago

Hi there, Thanks for your feedback. I can see you've placed your order with one of the sellers on our marketplace, so the processing and shipment of your order was dealt with by them. I'm sorry you've had a negative experience in this instance and I will follow up with the seller to see what was the reason for the delay on your order.

Posted 4 years ago

“Absolutely rubbish ordered never arrived and then gave the reason delivery was refused. I want my money back Janet wain”

Helpful Report

Posted 4 years ago

Hi Janet, thanks for your feedback. I can see that your order had the incorrect post code in the delivery address so was unable to be delivered and was returned to us. We have issued you a full refund which should be received in the next day or so.

Posted 4 years ago

“Ordered three hampers and their courier tried to deliver to our office on Saturday. It is a large managed building. Courier website stated that driver was told we had moved. This was obviously not true - apart from the fact there would have been no one there to tell the driver that. We contacted BoroughBox customer service on Monday 11th Jan. Nothing. No response. Still nothing by 18th January. Two emails and a phone call. No response. Finally heard from them - but only when they had received the hampers back. Since we had already now purchased three new hampers from other companies, we asked for a refund. Finally a refund was received on 25th Jan. BoroughBox use Yodel - be warned - and their customer service is very, very slow to respond.”

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Posted 4 years ago

Hi there, I'm sorry for the negative experience you had with your order and for the lack of communication on our side. Sometime these courier issues can be tricky and take some time to sort out, regardless we should have responded to you quicker and I'm sorry for this. I hope you have received the refund and this issue is now sorted. Thanks so much for the feedback, it means a lot to us and we are constantly looking to improve our services.

Posted 4 years ago

“I ordered bottle of something they took my money then refunded it next day and said we don't deliver to belfast absolutely disgusting.”

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Posted 4 years ago

Hi there, I'm so sorry for the bad experience you've had with us. It's such a shame we are no longer able to offer shipping to Ireland or anywhere outside mainland UK at this time. Hopefully this will be an option for us again in the near future. I'm glad you received a full refund for your order straight away.

Posted 4 years ago

FodaBox is rated 4.2 based on 3,115 reviews