FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.19

4.2 Rating 3,150 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th December 2025

Anonymous // 01/01/2019

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“A gift much appreciated”

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Posted 3 years ago

“I love shopping here !! The customer service is amazing and the products are exceptional !!”

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Posted 3 years ago

“All in all we were excited to use this service and ordered cheese to be delivered over New Year for a special birthday. Unfortunately the item did not arrive and was delivered 5 days late to a destination we were no longer staying at. On contacting the seller they responded immediately however I am now waiting on a third party to refund me whom I’ve still not heard from. All in all FodaBox have been responsive but still left having paid for a product I e not received nor had a refund for.”

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Posted 3 years ago

“Well received gift for a foodie. Prompt efficient delivery. Bit expensive.”

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Posted 3 years ago

“The box itself was fine, if somewhat less than what I had expected. The greater challenge was that I selected FodaBox over a number of competitors based on the website's promise that it would get the basket I selected to the recipient within 24-72 hours. However, the basket took 5 days to arrive. And when I emailed them on day four to point out my frustration and inquire how they intended to fix it, I received a canned reponse saying they are currently overwhelmed by communications and would eventually get to my concerns. Although the box did eventually arrive, I'm still waiting to hear back from the company.”

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Posted 3 years ago

Good morning Dorothea, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear it has not been the service we pride ourselves on and for the disappointment this has caused. We can see your order was placed with one of our Marketplace sellers who have not replied to your email. Please keep an eye out on your inbox as we are going to get in touch with them for you now. We apologise for the inconvenience caused. Kind regards The FodaBox Team

Posted 3 years ago

“The products are lovely but I was really disappointed by the customer service. I paid extra for delivery on a specific day, the day came and went. I emailed FodaBox and didn't hear back for several days. By then I had managed to make contact on Twitter, apparently there had been supply delays but no one had told me. They redirected the parcel straight to the recipient as I was no longer at the original address. It arrived there but several days late. Delays happen but lack of communication or response is not acceptable, it's a shame but I won't use them again.”

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Posted 3 years ago

Hi Anna, Thank you for your recent review. We are so sorry to hear that your order arrived later than planned but was received safely. We faced many challenges over the Christmas period and are sorry that as a result, you did not receive the service we pride ourselves on. Please be assured we are working hard to improve our customer experience. Please keep an eye out on your inbox for an email from us. Best Wishes The FodaBox Team

Posted 3 years ago

“Brilliant service. Order placed and my products arrived soon afterwards in an entirely compostable box. Not a piece of plastic in sight! Very impressed and will be ordering again soon.”

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Posted 3 years ago

“Ordered in December for someone’s birthday. Still not arrived.”

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Posted 3 years ago

Good morning Josh, Thank you for getting in touch, we are sorry to hear your order has not arrived yet. We can see a member of our team has been in touch and your order will be shipped today. It appears due to human error your order was inputted incorrectly. We are very sorry for the inconvenience caused but hope your order will still be enjoyed. Best Wishes The FodaBox Team

Posted 3 years ago

“This was a gift so I haven't tried the chocolates myself but they arrived on time and I am assured they are delicious.”

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Posted 3 years ago

“Ordered from New Zealand as a gift for relatives. Good response and communication about delivery questions. Gift message was not included with package so some confusion as recipient had no idea who the package was from.”

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Posted 3 years ago

Hi Fiona, Thank you for your recent review, We are pleased to hear you had such a lovely experience with us and are very sorry your gift message was not included. Please be assured we will be passing this feedback on to our Warehouse Management Team to investigate what happened and prevent a future occurrence. We do hope the gift was still enjoyed :) Best Wishes The FodaBox Team

Posted 3 years ago

“High quality, delivered when promised.”

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Posted 3 years ago

“Good service. Product unclear.”

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Posted 3 years ago

“It was excellent. Bought as a Christmas present and,the recipient was extremely pleased. Wonderful cheeses at a great price. 😊”

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Posted 3 years ago

“Prompt and reliable service as one hopes for. Thank you”

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Posted 3 years ago

“Very prompt service, very nice products. Would shop with them again.”

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Posted 3 years ago

“It was a present sent directly to my son so I have not seen it However it arrived promptly and well packaged The contents are very good quality”

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Posted 3 years ago

“All the items received were well packaged and the delivery updates were helpful. Lovely items and I would purchase again!”

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Posted 3 years ago

“The keg of Hiver Ale I bought was not only bloody tasty, but it arrived super quick and in time for Christmas even though I only placed the order on Dec 21st. Thanks Fodabox!!”

FodaBox 5 star review on 5th January 2022

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Posted 3 years ago

“Placed my order on 16/12/2021 - order still has not arrived!!!!!”

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Posted 3 years ago

Hi Andrew, Thank you for taking the time to leave a review of your recent experience. We are sorry to hear your order did not arrive in time for Christmas, we can see a member of our Customer Service team has been in touch and it appears there was a delay in shipping your order that was then returned to us as our courier was unable to deliver. We can see a replacement order has been arranged which has now been successfully delivered. We do apologise for the delay but hope the gift was still enjoyed. Best Wishes The FodaBox Team

Posted 3 years ago

“We have used BoroughBox previously. Customer Service is fantastic, boxes of goodies always arrive well packaged and well presented inside. It's a fantastic gift for a foodie/beer, wine lovers as it's a lovely gift for recipients that have everything!”

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Posted 3 years ago

FodaBox is rated 4.2 based on 3,150 reviews