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FoodServiceDirect.com Reviews

4.4 Rating 4,742 Reviews
84 %
of reviewers recommend FoodServiceDirect.com
4.4
Based on 4,742 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read FoodServiceDirect.com Reviews

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Products arrived quickly in a fantastic foam cooler, which I have already re-used for transporting food for thanksgiving
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Posted 6 months ago
Thank you for your review! We are thrilled to hear you are happy with our service and that you found a great way to reuse our coolers. We hope to see you on foodservicedirect.com again!
Posted 5 months ago
I ordered frozen items from FoodServiceDirect and they arrived fast, extremely well packed in dryice and in great condition, still fully frozen, to Florida. Excellent service!
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Posted 6 months ago
Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!
Posted 5 months ago
Delivered on time. None of the pastry shells were damaged. Second year I have ordered and will continue.
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Posted 6 months ago
Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!
Posted 5 months ago
I ordered almost a month ago and the items have t even shipped. Was told it was a specialty item but wish I’d known that before I ordered
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Posted 6 months ago
We sincerely apologize for the frustration caused by the delay. The item you ordered is a special order item, and its product page states that processing will take 3–4 weeks. You must confirm the disclaimer before adding the item to your cart and it is displayed again under the item during checkout. We appreciate your patience and understanding and ask that you reach out to us if you have any questions or concerns!
Posted 5 months ago
Excellent communication and deliverytime.
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Posted 6 months ago
Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!
Posted 5 months ago
Fresh cake yeast is very difficult to find, and Food Service Direct has this product. It is fresh and wonderful!
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Posted 6 months ago
Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!
Posted 5 months ago
You have products I looked for and couldn't find. Very happy with service very fast shipping
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Posted 6 months ago
Thank you for the feedback! We are happy that you found us and that we were able to get you the items you were looking for. We hope to see you again soon!
Posted 5 months ago
Excellent product, great shipping do recommend
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Posted 6 months ago
Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!
Posted 5 months ago
Awesome service, awesome food
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Posted 6 months ago
Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!
Posted 5 months ago
If you have an item on the website that’s is available and or a special order and can NOT get it , then it need to be removed from the the website.
Helpful Report
Posted 6 months ago
Thank you for your feedback! Special order items are ordered directly from the manufacturer, and unfortunately, they are not guaranteed to be fulfilled. For transparency, we require customers to acknowledge a disclaimer about the special order process before completing their purchase. This allows us to serve those willing to wait for these harder-to-find items. We appreciate your understanding and are here to assist if you have any questions!
Posted 5 months ago
The item I purchased was special order. The process was smooth/transparent, and I would order from FSD again.
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Posted 6 months ago
Thank you for your review! We are thrilled to hear you are happy with our service. We can't wait to see you on foodservicedirect.com again!
Posted 5 months ago
Only place to find what I wanted. Frozen product- packed really well.
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Posted 6 months ago
Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they arrived in great condition. We hope to see you again soon!
Posted 5 months ago
The cauliflower gluten free pizza crusts are the greatest! Quick shipments!
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Posted 6 months ago
Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!
Posted 6 months ago
Excellent!
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Posted 7 months ago
Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!
Posted 6 months ago
Good quality and good service,thanks
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Posted 7 months ago
You are very welcome and thank you for your review! We are so glad to hear your experience was a great one. Hope to see you again soon!
Posted 6 months ago
Products arrived quickly and as advertised. Very pleased
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Posted 7 months ago
Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!
Posted 6 months ago
Using FoodServiceDirect is very fast and quick to place your order online. The website is easy to use. It's easy to use the search box to find exactly what you're looking for. If it is not in stock, you can provide your email and they notify you once it is back in stock. Great feature. I like that this company keeps you up to date every step of the way once you're order is placed until it's delivered. Great customer service.
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Posted 7 months ago
Thank you for your kind words! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!
Posted 6 months ago
I am originally from NJ now living in IA and have been missing Philly's .. They just don't get it out here! This is the best purchase I have made yet!!
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Posted 7 months ago
Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!
Posted 6 months ago
Service is fast and ordering is easy. When I've needed customer support I was able to get in touch with someone through messaging and the follow up emails made sure I had documentation of the resolution. I'm able to find vegan products that are difficult to find through other services. I wish there was a way to return the styrofoam coolers used to ship cold products so they could be reused.
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Posted 7 months ago
Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Our styrofoam coolers are 100% biodegradable and while we cannot accept returns, they can be recycled! We hope to see you again soon!
Posted 6 months ago
Item as was advertised. satisfied with the entire experience.
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Posted 7 months ago
Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!
Posted 6 months ago
FoodServiceDirect.com is rated 4.4 based on 4,742 reviews