FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,736 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,736 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have products I looked for and couldn't find. Very happy with service very fast shipping”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that you found us and that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“Excellent product, great shipping do recommend”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“Awesome service, awesome food”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“If you have an item on the website that’s is available and or a special order and can NOT get it , then it need to be removed from the the website.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! Special order items are ordered directly from the manufacturer, and unfortunately, they are not guaranteed to be fulfilled. For transparency, we require customers to acknowledge a disclaimer about the special order process before completing their purchase. This allows us to serve those willing to wait for these harder-to-find items. We appreciate your understanding and are here to assist if you have any questions!

Posted 5 months ago

“The item I purchased was special order. The process was smooth/transparent, and I would order from FSD again.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We can't wait to see you on foodservicedirect.com again!

Posted 5 months ago

“Only place to find what I wanted. Frozen product- packed really well.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they arrived in great condition. We hope to see you again soon!

Posted 5 months ago

“The cauliflower gluten free pizza crusts are the greatest! Quick shipments!”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Excellent!”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Good quality and good service,thanks”

Helpful Report

Posted 7 months ago

You are very welcome and thank you for your review! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“Products arrived quickly and as advertised. Very pleased”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Using FoodServiceDirect is very fast and quick to place your order online. The website is easy to use. It's easy to use the search box to find exactly what you're looking for. If it is not in stock, you can provide your email and they notify you once it is back in stock. Great feature. I like that this company keeps you up to date every step of the way once you're order is placed until it's delivered. Great customer service.”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I am originally from NJ now living in IA and have been missing Philly's .. They just don't get it out here! This is the best purchase I have made yet!!”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Service is fast and ordering is easy. When I've needed customer support I was able to get in touch with someone through messaging and the follow up emails made sure I had documentation of the resolution. I'm able to find vegan products that are difficult to find through other services. I wish there was a way to return the styrofoam coolers used to ship cold products so they could be reused.”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Our styrofoam coolers are 100% biodegradable and while we cannot accept returns, they can be recycled! We hope to see you again soon!

Posted 6 months ago

“Item as was advertised. satisfied with the entire experience.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Taste like pizza hut. I really likeb it t & it came right on schedule”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Our order arrived late. We did not have the acai for the event we were hosting and to make it worse we went out of town immediately after so it all melted by the time we got home. Really disappointing.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience. Your order was shipped on 10/9, the day after it was placed, and delivered on 10/12 per the ground shipping option chosen at checkout. We send tracking information via email once orders ship so you can monitor delivery and ensure someone is available to receive items. We sincerely apologize for the inconvenience this caused.

Posted 6 months ago

“ordering was easy and the prices were good. I was a little surprised by how small the portions actually were (they seemed bigger online) and about 10% of them arrived damaged. Luckily there were more than I needed so it still worked out.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience! We are sorry to hear that part of your order arrived damaged. We stand behind our shipments and ask that you reach out to us with any order issue, big or small, so we can take care of you. We hope to see you again soon!

Posted 6 months ago

“Since there is no web site, it makes for a difficulty shopping experience. That’s my only complaint. Communication is difficult for me. I was very happy with my orders!”

Helpful Report

Posted 7 months ago

Thank you for your review! Our website is foodservicedirect.com but you can reach a live agent here at 855-705-0755. We are thrilled to hear you were happy with your order, and hope to see you again soon!

Posted 6 months ago

“I got the wrong item. I ordered a case of Good2Grow Fruit and Veggie blend and I got Antioxidant blend. I will never order from them again”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We sincerely apologize if you received the wrong item! It looks like our team sent you an email on 10/16 asking for more information, but we did not receive a response. We stand behind our shipments and want to resolve this for you! We will be reaching out again to get this resolved as soon as possible!

Posted 7 months ago

“These tarts are very tasty but the packaging needs help. Each row had at least 1 broken tart. Then the bottom row had multiple broken ones. Just not the best bang for my buck.”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We stand behind the quality of our shipments and ask that you reach out to us with any order issue, big or small, so we can take care of you. Our team reached out to you to get more information regarding this order!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,736 reviews