FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,740 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time. None of the pastry shells were damaged. Second year I have ordered and will continue.”

Helpful Report

Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 5 months ago

“I ordered almost a month ago and the items have t even shipped. Was told it was a specialty item but wish I’d known that before I ordered”

Helpful Report

Posted 6 months ago

We sincerely apologize for the frustration caused by the delay. The item you ordered is a special order item, and its product page states that processing will take 3–4 weeks. You must confirm the disclaimer before adding the item to your cart and it is displayed again under the item during checkout. We appreciate your patience and understanding and ask that you reach out to us if you have any questions or concerns!

Posted 5 months ago

“Excellent communication and deliverytime.”

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Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 5 months ago

“Fresh cake yeast is very difficult to find, and Food Service Direct has this product. It is fresh and wonderful!”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“You have products I looked for and couldn't find. Very happy with service very fast shipping”

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Posted 6 months ago

Thank you for the feedback! We are happy that you found us and that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“Excellent product, great shipping do recommend”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“Awesome service, awesome food”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“If you have an item on the website that’s is available and or a special order and can NOT get it , then it need to be removed from the the website.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! Special order items are ordered directly from the manufacturer, and unfortunately, they are not guaranteed to be fulfilled. For transparency, we require customers to acknowledge a disclaimer about the special order process before completing their purchase. This allows us to serve those willing to wait for these harder-to-find items. We appreciate your understanding and are here to assist if you have any questions!

Posted 5 months ago

“The item I purchased was special order. The process was smooth/transparent, and I would order from FSD again.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We can't wait to see you on foodservicedirect.com again!

Posted 5 months ago

“Only place to find what I wanted. Frozen product- packed really well.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they arrived in great condition. We hope to see you again soon!

Posted 5 months ago

“The cauliflower gluten free pizza crusts are the greatest! Quick shipments!”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Excellent!”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Good quality and good service,thanks”

Helpful Report

Posted 7 months ago

You are very welcome and thank you for your review! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“Products arrived quickly and as advertised. Very pleased”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Using FoodServiceDirect is very fast and quick to place your order online. The website is easy to use. It's easy to use the search box to find exactly what you're looking for. If it is not in stock, you can provide your email and they notify you once it is back in stock. Great feature. I like that this company keeps you up to date every step of the way once you're order is placed until it's delivered. Great customer service.”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I am originally from NJ now living in IA and have been missing Philly's .. They just don't get it out here! This is the best purchase I have made yet!!”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Service is fast and ordering is easy. When I've needed customer support I was able to get in touch with someone through messaging and the follow up emails made sure I had documentation of the resolution. I'm able to find vegan products that are difficult to find through other services. I wish there was a way to return the styrofoam coolers used to ship cold products so they could be reused.”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Our styrofoam coolers are 100% biodegradable and while we cannot accept returns, they can be recycled! We hope to see you again soon!

Posted 6 months ago

“Item as was advertised. satisfied with the entire experience.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Taste like pizza hut. I really likeb it t & it came right on schedule”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Our order arrived late. We did not have the acai for the event we were hosting and to make it worse we went out of town immediately after so it all melted by the time we got home. Really disappointing.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience. Your order was shipped on 10/9, the day after it was placed, and delivered on 10/12 per the ground shipping option chosen at checkout. We send tracking information via email once orders ship so you can monitor delivery and ensure someone is available to receive items. We sincerely apologize for the inconvenience this caused.

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,740 reviews